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Mengetik surat
Mengetik pekerjaan kecil (tabel, kuitansi, faktur, dan lainnya)
Mengetik dua kolom
Menguji kecepatan mengetik
KEYBOARDING SKILL
MENGETIK SURAT
Resista Vikaliana,S.Si.MM
PART AND STYLE OF
BUSINESS LETTER
05/01/2014
Resista Vikaliana, S.Si. MM
3
Planning a Business Letter
4
Resista Vikaliana,S.Si.MM
05/01/2014
5

A messenger
It carries what you
want to say to its
recipient

An Ambassador
It carries your image,
the image of the firm
or organisation or
association for which
you work
Resista Vikaliana,S.Si.MM
05/01/2014
6

THE RULE OF THE FIVE QUESTIONS:
1.
2.
3.
4.
5.
What are you to say?
Are you being logical?
What about your paragraphs?
Have you identified the subject?
Have you shown the way ahead?
Resista Vikaliana,S.Si.MM
05/01/2014
Lay out of a Business Letter
7


LETTER HEAD
LAY OUT


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



Date
Reference(s)
Inside address
Salutation
Subject heading
Body of letter
Complimentary ending
Signature and conclusion
Enclosure(s)
FRAMEWORK
Resista Vikaliana,S.Si.MM
05/01/2014
8

Date
 This
should be written in full, normally in the order of
day, month, year, as in
15 October 2011

Tuesday
21 May
1977
Reference(s)
A
way of identifying a letter. In basic form they are
initials of the person who dictated the letter and the
thypist, e.g.
 Our ref: WFM/ OP; WFM/
OP/69 05/01/2014
Resista Vikaliana,S.Si.MM
9

Inside address
 The
name and address of the person to whom the
letter is being sent.
The Manager
Fax Merchandising
68 Campbell Street
Yaba-Lagos
The Secretary
Smith and Webb Ltd
Smith & Jones Ltd
14 High Street
Carlisle
For the attention of Mr
Thomas
Messr Smith and
Moodie
Messr W. Black
&Company
PRIVATE
CONFIDENTIAL
Resista Vikaliana,S.Si.MM
05/01/2014
10

Salutation
 The
opening words of greeting in a letter
 Dear Sir(s); Dear Madam (Mesdames)
 Sir, Gentlement
 Dear Mr (Mrs/Miss/Ms)
 Dear (first name of resipient)
Resista Vikaliana,S.Si.MM
05/01/2014
11

Subject heading
 Dear
Sir,
Mr. H.J. Stewart
This young man has applied to us for a post in our
Advertising Department. He states that.........
Resista Vikaliana,S.Si.MM
05/01/2014
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
Body of letter
 This
is the most important section of any business letter.
 Beware of too many short paragraphs.
 Most of the letters are fully blocked
Resista Vikaliana,S.Si.MM
05/01/2014
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
Complimentary ending
 The
point to remember here is that your ending must
conform with your salutation
Salutation
Complimentary ending
Dear Sir/ Madam
Yours faithfully
Dear Mr
Dear Mrs Wilson
Yours sincerely
Sir/ Gentlemen
Madam/ Mesdames
Your s obedient servant
Yours respecfully
Resista Vikaliana,S.Si.MM
05/01/2014
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

Signature and conclusion
Enclosure(s)
- enc
/
---
Resista Vikaliana,S.Si.MM
05/01/2014
Types of Business Letter
15
Three classifications or business
letter
The formal letter
The semi formal letter
The personal note/
informal letter
Resista Vikaliana,S.Si.MM
05/01/2014
Formal Business Letter
16
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

Quatation
Letter of Reference
Letter of Introduction
Circular letter
Request of Payment
Email
Enquiry
Order, Reply, Complaint
Letter of Applications
Resista Vikaliana,S.Si.MM
05/01/2014
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
Quotation
 The
first step in business transaction is usually about
prices, range of goods, availability of goods, etc. In
order to discover new sources of supply or to obtain
details of quality and price, the buyer sends inquiries to
several firms.

Letter of Reference
 This
is another form of status inquiry where information
on a specific point is sought.
Resista Vikaliana,S.Si.MM
05/01/2014
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
Letter of Introduction
A
letter to introduce the representative of a firm to
business houses in towns or districts to be visited. In such
a letter the representative’s name, his connection with
the firm, and his reason for travelling

Circular letter
 The
purpose of this letter is to give information, e.g.
Change of address, introduction of new lines,
announcement of a particular event to be heldconference, exhibitions,opening new brand, ets.
Resista Vikaliana,S.Si.MM
05/01/2014
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
Request of Payment
A
first letter requesting payment of an account is
generally very short. With it is enclosed the statement
of account, and reference should be made to any terms
of discount

Email
Resista Vikaliana,S.Si.MM
05/01/2014
CO2 H2O
70 Michael Lane
Coulson



May 15 1985






The Manager
Northeren Bank plc
Coulson


Ref: Mr. Jack

Dear Sir/Madam,



Deposit Account No. 123456


Please accept this letter as authority to transfer £250 from the above
account to my current account (No. 654321).


W. Jones &Sonc Ltd

Hermes House

Singapore

May 15 1985







The Manager
Polo House
12 Battery Road
Singapore



Dear Sir/Madam,




I have seen your advertisement in yesterday’s Daily Standard, and I am writing
to ask you to send me more information about your Students’ Note Taking Kit
I would be grateful if you could send me your catalogue. I and some friends
are particularly interested in the wallet containing a ring file, extra sheets of
paper coloured ball point pens.
Semi Formal Letter
22


Semi formal letters are sent to people you do’t
know very well or when you want to be more polite
and respectful (e.g. A pen friend’s parent, a school
teacher, etc)
For this reason the are written in a more polite tone
than informal letters.
Resista Vikaliana,S.Si.MM
05/01/2014
Semi Formal Letter
23

Dear Mr Strickland,

I am writing to you to request that you allow me to pay my rent late this month.

I’ve been a tenant with you for a number of years now, and, as you know, I have
always paid my rent on time. However, I am having a few financial problems at
the moment, therefore leaving me short of money this month.

I can assure you that I will be acceptable to you, but please contact me if it is
a problem.

Yours sincerely,

John Streetham
Resista Vikaliana,S.Si.MM
05/01/2014
Compare!
24
informal


Semi formal
Why not phone the
secretary and ask her?
I’m sorry, but I can’t
come on Friday night


It would be good if you
phoned the secretary
and ask her
I’m afraid I won’t be
able to come on Friday
in the evening
Resista Vikaliana,S.Si.MM
05/01/2014

33 Red Street

London

Phone 07106789

22 December 2013

Dear John and Ann
25


Thanks a lot for a great weekend. We really enjoyed
ourselves.
Bill and I were talking about the holidays. We thought it
might be nice to go camping in Scotland for a couple of
weeks. Are you interested? Let me know if you are, and we
can talk about dates.

See you soon, I hope. Thanks again.

Love,

Alice
Resista Vikaliana,S.Si.MM
05/01/2014
Style of Letter
26
Indented Style
The Full Block
Style
• British Style
• American Style
The Semi Block
Style
The Modified
Block Style
Resista Vikaliana,S.Si.MM
05/01/2014
Indented Style
27
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Resista Vikaliana,S.Si.MM
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05/01/2014
The Full Block Style
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Resista Vikaliana,S.Si.MM
05/01/2014
Semi Block Style
29
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05/01/2014
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Modified Block Style
30
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Resista Vikaliana,S.Si.MM
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05/01/2014
Exercise
31



Make the formal letter for asking a catalogue of a product.
You’ve seen it’s advertisement from a business magazine
Make the informal letter of your vacation planning. The
recipient is your friend who lives in the city where you will
visit. Tell your friend about the day you will go on vacation,
how long will you be there and the places you want to visit
Make the semi formal letter to your mother’s friend. You are
telling her about your mother’s health. Pretend that your
mother is staying in hospital for taking some treatments of
her cancer/ others. You hope your mother’s friend will visit
your mother.
Resista Vikaliana,S.Si.MM
05/01/2014
MENGETIK PEKERJAAN KECIL
Mengetik tabel, kuitansi, faktur, buku kas dan
lainnya
Mengetik pekerjaan kecil



Pekerjaan kecil meliputi pengetikan tabel, kuitansi,
faktur, bukti kas dan lainnya.
Pekerjaan ini menunjang kegiatan administrasi, baik
pada bagian administrasi umum, juga bagian lainnya,
misal keuangan, produksi (contoh; pembelian bahan
baku), pemasaran (contoh: bukti transaksi pemasangan
iklan) dan lainnya.
Pekerjaan kecil (misal kuitansi dan faktur) pada sebuah
perusahaan terkadang diformat dalam suatu sistem
informasi terintegrasi, sehingga setiap transaksi
terhubung, dan bukti transaksi (misal kuitansi) tercetak
langsung dari sistem.
MENGETIK DUA KOLOM
BERLATIH KERAPIAN (MENGETIK DALAM DUA KOLOM)
 Keputusan rutin
 Keputusan dasar
35
 Keputusan dasar
merupakan keputusan unit,
investasi dalam jumlah
besar, keputusan satu kali
yang menyangkut komitmen
(keterikatan) jangka dan
relatif permanen, dan tinggi
derajat pentingnya karena
risikonya tinggi (hidup
matinya organisasi)
 Keputusan yang
berlawanan dengan
keputusan dasar
 Misal keputusan
tiap hari,
repetitif (seorang manajer
SDM menarik karyawan
baru, seorang akuntan
membuat rekening baru,
penyelia produksi
memutuskan prosedur
ruang peralatan baru)
 Misal keputusan
lokasi
pabrik, struktur organisasi,
negosiasi pengupahan, lini
produk, integrasi vertikal Resista Vikaliana, S.Si. MM
22/10/2014
MENGUJI KECEPATAN
Ketik secepatnya dengan benar (tanpa
kesalahan) =>
37
Teori permainan adalah suatu pendekatan
matematis untuk merumuskan situasi dan
pertentangan (konflik) antar berbagai kepentingan.
 Teori ini dikembangkan untuk menganalisis
proses pengambil keputusan dalam kondisi
pertentangan yang melibatkan dua atau lebih
kepentingan.

Resista Vikaliana, S.Si. MM
22/10/2014
Perusahaan yang berhasil adalah perusahaan
yang mampu mendesain dan mengoperasikan
sistem untuk mengumpulkan hasil-hasil
penyelidikan tentang pesaingnya.
 Pesaing dapat diartikan sebagai perusahaan
lain yang memenuhi kebutuhan yang sama
dari konsumen.
 Bila telah mengidentifikasi pesaing utamanya,
perusahaan harus segera membuat strategi,
kelebihan, kekurangan serta pola reaksinya
menghadapi pesaing tersebut

38
Resista Vikaliana, S.Si. MM
22/10/2014
•
39
Beberapa pemikir dan penulis telah mengadopsi tiga
sudut pandang berkaitan dengan budaya (Graves,
1986), yaitu sebagai berikut:
Budaya merupakan produk konteks pasar di
tempat organisasi beroperasi, peraturan yang
menekan, dan sebagainya.
Budaya merupakan produk struktur dan fungsi
yang ada dalam organisasi (misalnya organisasi
yang tersentralisasi berbeda dengan organisasi
yang terdesentralisasi).
Budaya merupakan produk sikap orang-orang
dalam pekerjaan mereka (berarti produk perjanjian
psikologis antara individu dengan organisasi).
Resista Vikaliana, S.Si. MM
22/10/2014
Ketik secepatnya dengan benar (tanpa
kesalahan)
40



Abstract
Number of unvoting electors or generally termed as
“golongan putih” or the white group continuously
increases from every election in Indonesia . Several
factors have reasonably caused the idea of this not
voting behavior. This study identifies five responsible
factors comprising technical, occupational and
administrative factors, socialization and politics as
well.
Keywords : general election, the white group
Resista Vikaliana, S.Si. MM
22/10/2014
Communication Strategy of Change

41

Explain how change wild unfold
What is it?How will it affect me?
Discuss the need for change
the context, who decided on the need for change, why the status quo cannot
continue

Establish the business case for the change
describe the future, outline the
benefits to the organizaton,
work unit, specific individuals

Determine the plan for change
what are the new roles, expectations, responsibitities, relationships, skills, and
performance measures?How will the organization support individuals to help
them adapt to and achieve these changes?
Resista Vikaliana, S.Si. MM
22/10/2014

42


PT Sabang adalah perusahaan yang menghasilkan
mainan anak-anak dari bahan plastik.
Pada bulan Juli 2007 perusahaan menerima
pesanan 2.000 unit mainan anak-anak. Harga
pokok untuk satu unit mainan anak-anak ini
sebesar Rp. 2.000,00 yang terdiri bahan baku
langsung Rp. 900,00; tenaga kerja langsung Rp.
600,00; dan BOP dibebankan Rp. 500,00.
Karena proses produksi mainan ini agak rumit
terjadi kerusakan. Dari pesanan 2.000 unit
tersebut, perusahaan memproduksi 2.050 unit,
sebanyak 50 unit terjadi kerusakan normal, yang
laku dijual, dengan harga Rp. 1.000,00 per unit.
Resista Vikaliana, S.Si. MM
22/10/2014
Tindakan mempertahankan
perubahan:
43
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




Redesign roles
Redesign reward system
Link selection decisions to change objectives
Act consistently with advocated actions
Encourage “voluntary acts of initiative”
Measure progress
Celebrate “en route”
Fine tune
Resista Vikaliana, S.Si. MM
22/10/2014
Referensi
44




Modul mengetik 10 jari
www.portal.paseban.com
www.alamtekno.blogspot.com
www.typingstudy.com
Resista Vikaliana, S.Si. MM
22/10/2014