Job Description
Job title:
Department/School:
Grade:
Location:
IT Trainer
Computing Services
6
University of Bath
Job purpose
The IT Trainer will be responsible for the creation and delivery of training resources, and for
contributing to the management of the department’s training portfolio.
Reporting to the Service Manager (IT Literacy), the IT Trainer will design, create, update
and deliver a range of IT Training material for Computing Services staff and to the wider
staff and student body.
They will evaluate the effectiveness of generic and bespoke training content and make
recommendations on the most effective options for professional and personal development.
They will also assist the Service Manager (IT Literacy) in the scheduling and administration
of courses, liaising with external training providers when necessary and co-ordinating
internal resources such as training rooms and course bookings to ensure the smooth
running of training events.
Source and nature of management provided
Service Manager (IT Literacy).
Staff management responsibility
None, although the post-holder may be asked to supervise trainees and casual staff.
Special conditions
Standard University business hours are 9.00 am – 5.20 pm Monday to Thursday and 9.00
am – 5.10 pm Friday.
The post-holder may occasionally be required to undertake duties outside of standard
University hours including evenings or weekends where the business need arises.
The post-holder will ensure full compliance with all Data Protection laws and any relevant
University policies and guidelines.
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Main duties and responsibilities
1
Contribute to the creation and maintenance of a catalogue of learning and
development resources.
2
Prepare or customise and deliver learning activities to a variety of audiences using a
number of different methods (e.g. one-to-one training, remote desktop sessions,
“classroom” group learning, facilitated self-learning, etc.)
3
Design, create, develop, customise and maintain learning solution content and
resources to deliver agreed outcomes. Assist with design, configuration and testing of
learning environments.
4
Analyse the effectiveness of courses and other learning interventions and modify or
develop them accordingly
5
Manage training resources including course materials, rooms, course bookings, and
external training bookings.
6
Contribute to the development and implementation of strategies, guidelines,
programmes, and policies to meet the requirements of Computing Services strategic
objectives, in consultation with internal and external stakeholders.
7
Perform routine and non-routine assessments of knowledge and experience using
specified methods and according to specified standards.
8
Contribute to the department’s CPD framework tracking technical and behavioural
competencies to ensure that technical teams are able to service the changing
requirements of the University
9
Communicate effectively acting as a key liaison with customers, team members and
colleagues across the University.
10
Update and control training records, including attainment of accreditations and
qualifications.
11
Represent IT Training across Computing Services and the wider University identifying
where new projects or services have a likely training requirement.
12
Design student and staff-facing questionnaires and surveys
In addition to University provided training and development, you will undertake sufficient
personal and professional development as required, ensuring skills and knowledge are up
to date so that the role is performed to the required level.
You will from time to time be required to undertake other duties of a similar nature as
reasonably required by your line manager.
Some occasional travelling may be required, for example to user groups or conferences.
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Person Specification
Criteria: Qualifications and Training
Educated to degree level or equivalent
qualification or experience in a related field
Essential

Desirable

Recognised training qualification
ITIL (Version 3 or later) Foundation Level

Professional project management qualification
(e.g. PRINCE2 foundation or equivalent)

Criteria: Knowledge and Experience
Experience of designing, creating, delivering and
evaluating training materials and documentation
Essential
Desirable

Knowledge of questionnaire design and the use of
electronic surveying tools

Experience of managing resources in a training
environment

Experience of working in an HE environment
including common software packages

Experience of designing online training resources
and materials including VLEs

A broad understanding of computer hardware,
and software

Experience of implementing training frameworks
and strategies

Knowledge of IT Service Management

Criteria: Skills and Aptitudes
Able to produce materials suitable for accredited
training such as MOS or ECDL
Essential

Excellent organisational skills

Excellent interpersonal and communication skills

Ability to write technical documentation for nontechnical users

Ability to work with HE staff at all levels

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Desirable
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Criteria: Skills and Aptitudes
Ability to manage tight deadlines & competing
workloads
Essential

Ability to adapt communication style to suit the
audience

Ability to work within a changing environment

Ability to deal with confidential and sensitive
information with tact and discretion

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Desirable
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Effective Behaviours Framework
The University has identified a set of effective behaviours which we value and have found
to be consistent with high performance across the organisation. Part of the selection
process for this post will be to assess whether candidates have demonstrably exhibited
these behaviours previously.
Managing self and personal skills:
Willing and able to assess and apply own skills, abilities and experience. Being aware of
own behaviour and how it impacts on others.
Delivering excellent service:
Providing the best quality service to all students and staff and to external customers e.g.
clients, suppliers. Building genuine and open long-term relationships in order to drive up
service standards.
Finding innovative solutions:
Taking a holistic view and working enthusiastically and with creativity to analyse problems
and develop innovative and workable solutions. Identifying opportunities for innovation.
Embracing change:
Adjusting to unfamiliar situations, demands and changing roles. Seeing change as an
opportunity and being receptive to new ideas.
Using resources:
Making effective use of available resources including people, information, networks and
budgets. Being aware of the financial and commercial aspects of the University.
Engaging with the big picture:
Seeing the work that you do in the context of the bigger picture e.g. in the context of what
the University/other departments are striving to achieve and taking a long-term view.
Communicating vision clearly and enthusiastically to inspire and motivate others.
Developing self and others:
Showing commitment to own development and supporting and encouraging others to
develop their knowledge, skills and behaviours to enable them to reach their full potential
for the wider benefit of the University.
Working with people:
Working co-operatively with others in order to achieve objectives. Demonstrating a
commitment to diversity and applying a wider range of interpersonal skills.
Achieving results:
Planning and organising workloads to ensure that deadlines are met within resource
constraints. Consistently meeting objectives and success criteria.
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