Communication Session Plan
Objectives: 1. Review therapeutic communication skills.
2. Gain an understanding of the importance of and differences between engagement, rapport and the nature of the therapeutic alliance.
3. Present the SvesOS communication model
Time
Topic
Teaching Strategy
113012.30
What is good communication?
Why is it a key task of working in mental health?
Introduction to session
Grads into groups of 4: what is effective
communication and why is it important?
13.15 –
14.00
SvesOS
Explain elements of communication model
Self – values, emotions, skills (verbal, non
verbal)
Other (client, staff)
Situation
Get into small groups again (different groups)
discuss effective strategies, enablers, barriers
14001500
Groups – communicating in different situations
15001630
Summary of engagement, building rapport and
therapeutic alliance
If
needed
Share a question/situation you would feel
uncomfortable dealing with now
Qualities: rapport, warmth, humour,
optimism, and commitment
Congruence
Therapeutic alliance: task alliance,
agreement, collaboration, goal setting
Relationship alliance of
trust and rapport
Groups – share with big group and discuss
possible strategies
Resources
Small groups – 15 minute discussion.
Back to main group – discuss in big group – share small
group’s findings
Cover: setting, open/closed questions, rapport, non
verbals etc
Article on SvesOS – hand out
Write on board as HBM talks - JW
Adolescents, delusional consumers, depression,
mania, dementia, drug/alcohol affected, staff
handovers, etc
Powerpoint
Crying consumer, angry family, sexually overt client, “I
just want to die”, why shouldn’t I take Ice?
Communication powerpoint – hand out