Role profile – Band G – Assistant Shop Manager
Title: Assistant Shop Manager
Reports to: Shop Manager – Retail
Directorate: Retail
Grade: G
Role purpose
To work with the Shop Manager to effectively manage the day-to-day running of the
shop with the aim of achieving optimum profit by maximising sales and controlling direct
shop expenses and to manage and motivate the team working in the shop.
Key dimensions
Budget responsibility: None
Management responsibility: (please fill this line in with one of the following statements)
No staff management / Project management – no direct reports / Supervision of team of
volunteers / Management of (if applicable insert no.) direct reports please state type of
staff for example HR Advisors / Management of (if applicable insert no.) Team Leaders
or Managers - direct reports only
Key contacts: This section details the type of contacts internally and externally

Area Manager – Retail

Other Shop Managers

Drivers

Head Office / Divisional Office staff

Customers

Volunteers

Drivers

Other external organisations
Scope is a registered charity, number 208231.
Key accountabilities
Generic

To supervise and encourage the team of volunteers to maximise their potential through
continuous learning.

To assist in the recruitment, management and develop of volunteers within Scope’s HR
and operational policies and procedures.

To work seamlessly across department or team boundaries in a collaborative and
constructive manner to implement Scope’s strategic direction.

To demonstrate a commitment to customer service excellence and deliver against the
requirements of Scope’s quality framework.

To work within Scope’s policies and procedures at all times.
Role specific accountabilities

To take responsibility for the shop in the absence of the Shop Manager, and ensure the
smooth day to day running of the shop and be responsible for cash handling, banking
and associated administration, ensuring that all till operations in accordance with
Scope’s policies and procedures and the Shop Operating Manual.

To assist the Shop Manager to manage all aspects of stock collection and preparation;
ensuring that stock processing levels are sufficient to achieve required shop floor
density, encouraging stock donations at all times.

To ensure optimum use of stock sourced through donations, van collections, textile
bank, recycling and engage in other stock generation methods and initiatives.

To assist the Shop Manager to promote Gift Aid to customers.

To demonstrate excellent customer service, internally and externally, always promoting
good practice within the shop and providing guidance, feedback and coaching to the
shop team as required.

To meet required performance standards and targets. To support the Shop Manager by
motivating and managing volunteers in the achievement of Key Performance Indicators
targets.

To participate fully in Scope’s Performance Management process.

To assist in the management of a team of staff including volunteers with the aim to
effectively run the shop on a daily basis and to regularly plan ahead in order to have a
successful shop.

To comply with Scope’s policies and procedures, particularly in relation to shop security
and health and safety regulations, and the completion of general administration tasks to
required deadlines.
Scope is a registered charity, number 208231.

To inform the appropriate manager of any concerns regarding non-compliance, in
respect of Scope’s policies and procedures, ensuring that confidentiality is maintained at
all times.

To assist the Shop Manager in maintaining a good standard of housekeeping, in line
with Scope’s Visual Merchandising and back office standards, creating an environment
that is pleasant and safe for customers, shop staff and volunteers.

To present a positive and professional image to customers, staff and volunteers at all
times, being an ambassador for Scope.

This is not an exhaustive list of responsibilities and the post holder will be expected to
undertake other duties within the remit of the job and appropriate to their level of
seniority as requested by the relevant line management.
Specific tasks assigned

Follow the four weekly rota’s for shop teams produced by the Shop Managers; to ensure
adequate coverage of staff availability on peak trading days, weekends and seasonal
periods – including Sundays, Bank Holiday’s, Christmas and sales promotions.

Attend and undertake any relevant key training workshops, events or meetings as
required

Must work in other shops occasionally if requested

In line with the Shop Operating manual fully act and take responsibility of the duties
assigned to a shop key holder.
Agreed by
Line Manager
Date
Scope is a registered charity, number 208231.