Heartland Community College
Master Course Syllabus
Division Name: Social and Business Sciences
Course
Prefix
and
Number:
170
Course Title: Supervision
DATE PREPARED:
January 29, 1999
DATE REVISED:
March 29, 2012
BUSN
PCS/CIP CODE: 12-520201
IAI NO. (if available):
EFFECTIVE DATE OF FIRST CLASS: August 20, 2012
CREDIT HOURS: 3
CONTACT HOURS:
LECTURE HOURS:
3
3
LABORATORY HOURS: 0
CATALOG DESCRIPTION
This course is designed to explore the leadership tools and human relation skills needed to
function effectively as a supervisor. Topics discussed in this course include: leadership roles
and qualities, communication skills, human relation skills, organizational dynamics,
motivation, diversity in the workforce, quality principles and processes, conflict resolution,
and legal issues in supervision.
TEXTBOOK:
Required Text:
Rue, L.W., and Byars, L.L. (2010). Supervision - Key Link to Productivity (10th ed.). New
York, NY: McGraw-Hill Irwin.
Or a comparable text(s) that address at a minimum the topics listed in the Course
Outline and that provides students with the opportunity to achieve the learning
outcomes for this course.
RELATIONSHIP TO ACADEMIC DEVELOPMENT PROGRAMS AND
TRANSFERABILITY:
BUSN 170 Supervision was designed to meet the specific needs of an Associate of
Applied Science degree. Please see an academic advisor for an explanation
concerning transfer options.
LEARNING OUTCOMES: after successfully completing the course, students will be
able to:
Course Outcomes
Discuss the operating
roles of the supervisor.
Develop effective
strategies for managing
difficult situations.
Develop individual
performance objectives
to support organizational
goals.
Discuss the dynamics of
managing change.
Compare and contrast
decision-making versus
problem-solving.
Present strategies for
improving
communication among
supervisors and
employees.
Discuss the importance
of providing a safe and
healthy work
environment.
Determine employee
training and development
needs.
Discuss the importance
of maintaining
confidentiality.
Discuss the basic legal
General
Education
Outcomes
Throughout the
semester,
students will
achieve the
following Gen
Ed outcomes:
CO 2
PS 2
CT 2
DI 2, DI 3
Program
Outcomes
Range of Assessment
Methods
Throughout the
semester, students
will achieve the
following Business
Program Values:
Throughout the
semester, the following
assessment methods will
be used to measure the
course and Gen Ed
learning outcomes:
Professionalism
Ethics
Responsibility
Technology
Discussions
Examinations
Homework
Interviews
Presentations
Quizzes
Role Plays
Writing Assignments
issues each supervisor
must be aware of,
including those related to
employee screening and
hiring; harassment;
discrimination; military
service and leave; safety;
wage and hour issues;
family and medical
leave; and employee
privacy.
Related Administrative Office Professional AAS Degree Program Outcomes achieved in
this course.
2.
Demonstrate the ability to handle confidential, sensitive, and non-routine issues with
professionalism, discretion, and diplomacy
3.
Act with poise, tact, etiquette, good judgment, and independent action in the context
of a strong sense of ethics including situations that involve directly supervised employees
4.
Communicate effectively and appropriately (verbally and nonverbally) in a business
office environment with visitors, customers, co-workers, employees, supervisors, and the
general public
5.
Display good problem solving and critical thinking skills
6.
Understand, discuss, and display appropriate supervisory, training, and mentoring
techniques
8.
Demonstrate excellent advanced proofreading skills for both data and the written
word, including transcribing oral information
9.
Coordinate, assist with, develop, and present business presentations
16.
Display excellent organizational and time management skills by prioritizing and
organizing workload, using technology as appropriate
17.
Understand the importance of diversity and multicultural issues in the work
environment
COURSE/LAB OUTLINE:
1.
2.
3.
Supervision in a Dynamic Environment
Decision Making
Communication
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
Orientation and Training
Motivating Employees
Management Functions
Ethics and Social Responsibility
Time and Stress Management
Quality and Productivity
Teams and Work Groups
Legal Issues in Employment and Safety
Leadership
Performance Appraisal
Problem Employees: Counseling and Discipline
METHOD OF EVALUATION (Tests/Exams, Grading System):
Assessment Method
Writing Assignments
Discussions
Examinations
Homework
Interviews
Presentations
Quizzes
Role Plays
Grading Scale:
90 - 100%
80 89%
70 79%
60 69%
Below 60%
% of final grade
30 – 100%
0 – 70%
0 – 70%
0 – 70%
0 – 70%
0 – 70%
0 – 70%
0 – 70%
A
B
C
D
F
REQUIRED WRITING AND READING:
Reading:
Students are expected to complete 20-40 pages of readings each week. Readings may come
from the text, articles, student research, or other sources.
Writing:
All written assignments are designed to enhance the student’s writing skills and critical
thinking skills by analyzing concepts discussed in the course. A minimum of 10 pages of
college-level writing (equivalent to 10 typed, double-spaced, pages) is required in this
course.