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KPN: E2E service provisioning
Key words: KPN E2E
Abstract:
Dutch telco giant KPN, despite its market leadership, found that giving its VIP
customers what they wanted alone can hardly keep margins healthy, as TCO was a major
issue. Through Huawei end-to-end (E2E) planning & engineering service solution, KPN
was able to accelerate their service provisioning, achieving win-win situation for both
customers and itself.
KPN, the leading telecommunications and ICT service provider in the Netherlands,
has been dedicated to providing communications services for 160 years. Private line, one
of its premium services, is important to KPN’s internal and external premium customers.
Although service provisioning acceleration and service quality improvement efforts helped
the carrier turn market potential into business growth, KPN found the exponential growth of
total cost of ownership (TCO) a big problem. In 2009, KPN adopted Huawei’s E2E planning
& engineering service solution.
Effective TCO control
With Huawei’s E2E planning & engineering service solution, KPN can build and
expand its network in an orderly manner, while effectively controlling TCO growth.
Accelerated TTM
To minimize handover, E2E project team streamlines the original delivery flow and
integrates its equipment supply flows. Moreover, Huawei implements prime integration,
performs planning and engineering, and unifies interfaces to accelerate time to market and
reduce management costs. KPN only needs to perform monthly service forecasts and
focus on service orders and service provisioning.
Aligning business and network plans
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During network design, the E2E project team aligns business plans with KPN's
periodic service forecasts. Furthermore, a balanced capacity management solution is used
to translate network engineering requirements into optimal equipment requirements. With
the equipment supply flow, it then translates network plans into provisioning plans and
prepares the required equipment in advance.
Standardized engineering implementation
management
During engineering, the E2E project team categorizes service orders by scenario,
while clarifying order types and delivery requirements to ensure continuity and consistency
between the network plan and design, based on systematic methods and unified platforms.
Besides, the E2E project team delivers fast high-quality networks in a timely fashion
through standardized implementation and acceptance processes.
Efficient project delivery
Experienced business consultancy experts, network planners, and engineering
implementation and supply experts are all involved in the project team. The Global
Network Evolution and Experience Center (GNEEC) can enable predictable evolution,
verifiable solutions, manageable processes, and assured service.
Significant improvements
The E2E planning & engineering service features integration of various service
capabilities in consulting, process management, data integration, network design, network
planning, supply chain management, engineering implementation, customized software
development, outsourcing management, and HR management, as well as certain telecom
network solutions and IT platform. This greatly streamlines the service provisioning
process for much greater efficiency. As a result, KPN has enjoyed a 50% increase in its
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overall service provisioning speed. This greatly supports KPN’s relevant business growth,
which expands two to three folds annually, and reduces 21% of its TCO per service.
As the operator implements its IP-based network evolution strategy, the project has
fully utilized multiple state-of-the-art technologies, thanks to the strength of Huawei’s IP
Transformation Center (IPTC) and KPN’s excellent architectural scalability, laying a solid
foundation for the latter’s IP network evolution.
2016-3-14
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