Request for Quote
Jefferson PUD Wireless Operations and
Maintenance Support
Northwest Open Access Networks
7/3/2014
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Table of Contents
RFQ Definition ................................................................................................................................................... 3
Organizational Background ........................................................................................................................... 3
Description..................................................................................................................................................... 3
Objectives ...................................................................................................................................................... 3
Contract Award.............................................................................................................................................. 3
Service Level Agreement ............................................................................................................................... 3
Vendor Eligibility ............................................................................................................................................ 3
Project Goals...................................................................................................................................................... 4
Scope and Guidelines .................................................................................................................................... 4
RFQ Schedule ..................................................................................................................................................... 4
Questions and Network Documentation....................................................................................................... 5
References ..................................................................................................................................................... 5
Evaluation of Quotes ..................................................................................................................................... 5
Current Network Description ............................................................................................................................ 5
Quote Pricing ..................................................................................................................................................... 6
Operations and Maintenance Cost ..................................................................Error! Bookmark not defined.
Material Cost ................................................................................................................................................. 6
Vendor Qualifications Summary..........................................................................Error! Bookmark not defined.
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RFQ Definition
Organizational Background
NoaNet is a non-profit mutual corporation providing wholesale telecommunications transport and is
headquartered in Tacoma, Washington. For more than 10 years, it has operated a reliable public
open-access broadband communication network totaling 1,831 fiber miles that provides rural
areas access to broadband services, supporting 61 last-mile providers that serve more than
260,000 customers. NoaNet’s members are ten public utility districts and a joint operating agency
that have served wholesale customers in Washington State since 2000. Currently NoaNet has an
operations and maintenance agreement in place with Jefferson Public Utilities District (JPUD) to
manage and operate their Telecom infrastructure for a five year period which includes JPUD’s
wireless infrastructure.
Description
NoaNet’s operations team is leading the way for operational and maintenance support of
our PUD member networks. This support is designed around the ability to minimize down
time through effective operational monitoring, trouble isolation and repair.
Objectives
NoaNet seeks to acquire the services of a qualified vendor who will operate, maintain JPUD’s
wireless infrastructure who can meet tight service level requirements thus ensuring a high level
of overall customer satisfaction.
Contract Award
NoaNet intends to execute an initial contract for 12 months with the option to renew for three
additional years should NoaNet deem to do so. As part of your bid vendors must complete and
submit the cost information as shown in the tables under the Bid Pricing section of this RFQ.
Service Level Agreement
The following service level agreements are required:


Two hour response time
Four hour mean time to repair
Vendor Eligibility
Vendors must be able to demonstrate that they have sufficient equipment manufacturer
experience with the current vendor equipment to properly support the network which includes:
 Cambium/Motorola radios
 Mikrotik radios
 Cisco switches
 APC UPS’s
Vendors will be provide detailed equipment lists and network maps once they provide notice that
they will be bidding the project.
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Project Goals
NoaNet’s primary goal is to establish a vendor relationship to support Jefferson PUD’s wireless
network for a single monthly fee for the period specified in the bid cost section of this RFQ.
Scope and Guidelines
The scope of this project is to establish a service provider to manage, troubleshoot, repair,
and install wireless infrastructure across JPUD’s wireless network. NoaNet intends to monitor
the entire wireless network.
Quotes should assume that the service provider will provide:
 24x7x365 troubleshooting and repair of the wireless network.
 Maintain UPS’s and batteries at all backhaul sites and coordinate and/or provide
provisions for generator backup where deemed necessary.
 Coordinate and pay for all equipment repair/return costs and invoice NoaNet.
 Provide sufficient spares to meet SLA’s.
 Ability to provide turnkey line extensions to the network.
NoaNet will provide all respondents with the necessary information required to
successfully prepare a quote which will meet our needs including current network maps
and equipment.
RFQ Schedule
Electronic copies of your quote must be received by 5:00 PM PST on Friday, November 20,
2015.
Quotes delivered after the due date will not be given consideration.
RFP Phase
RFP issued
Questions due
Answers to declared respondents
RFPs due
Winner selection
Winner notification
Contract Start Date
Finish By Date
11/3/2015
11/17/2015
11/20/2015
11/30/2015
12/4/2015
12/7/2015
12/18/2015
This schedule of phases is subject to change and shall not be binding. NoaNet reserves the right
to accept or decline any and all quotes.
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Questions and Network Documentation
Respondents may contact NoaNet for clarification and information pertaining to this request
for quote. Any requests for information or clarification must be submitted in writing by email to
Stephanie Austin at saustin@noanet.net with a copy to JFryling@noanet.net before the end
of the question period. Any oral communications will be considered unofficial and non-binding
on NoaNet. Bidders should rely only on written statements issued by the RFQ Coordinator.
Responses to verbal requests for information or clarification will be considered unofficial until
received in writing and responded to in writing.
Questions, answers and network documentation will be emailed to all bidders who provided
intent to bid to Stephanie Austin, Contract Manager at saustin@noanet.net.
References
Please supply at least three (3) references that have used your professional services for a
similar project.
Include a contact name, phone number, and address, as well as a description of the services
provided by the vendor.
Evaluation of Quotes
Quote selection will be based on qualifications and the vendor’s ability to provide the highest
value to NoaNet. Quotes will be evaluated on the following criteria:
 Vendor’s demonstrated experience and expertise operating and maintaining wireless
networks
 Vendor’s ability to meet the required service level agreements
 Vendor’s staffing levels
 Vendor’s experience working with the equipment types listed in the detailed equipment
list
 Overall cost competiveness to operate and maintain the network
 Vendor’s network enhancements that increase reliability, stability, and response times
 Vendor’s ability to provide turnkey line extensions
 Vendor interview results and reference checks
NoaNet will select and negotiate contract terms with the most qualified vendor. If negotiation is
unsuccessful, NoaNet will negotiate with the next most qualified vendor, etc. until satisfactory
contractual arrangements are achieved. NoaNet reserves the right to not award a contract at
their sole discretion.
Current Network Description
NoaNet currently manages JPUD’s wireless network. The basic network infrastructure includes
both licensed and unlicensed radio links. Licensed radios are typically used on the wireless
backhaul portion of the network and unlicensed radios are used to connect customer locations
to the backhaul portion of the network. The wireless network aggregates to a single point
where it interfaces with JPUD’s fiber optic network.
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Quote Pricing
Time and Materials for Line Extensions, Service Orders,
Repair and Other Services:
Rates per Hour
Material Cost
Bidders are expected to provide cost plus pricing for all material to operate and maintain the
network including spares and potential line extensions. Sparing levels will be established upon
execution of the contract.
Cost Plus % Markup
Vendors shall submit information demonstrating that the vendor and its staff, and/or proposed
subcontractors, meet the requirements set out in the RFQ. The qualifications statement must
include the project team names, roles, and qualifications (one page resumes) of the proposed
project manager and critical support staff who will be conducting the services specified in this
RFQ including any subcontractors.
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