Position Description
Position Title:
Practice Development Consultant
Department:
Operations
Immediate Manager:
Practice Development Manager
Manager One Removed:
Practice Director
The Organisation
Possability is a state-wide Tasmanian non-profit organisation, providing a range of quality individual and
flexible support options, supported accommodation, respite and intensive support for people with
disability.
Our vision is to empower people with additional needs to achieve their vision of a good life by delivering
excellence in support.
Possability is committed to providing a quality service designed to be responsive and flexible to individual
needs. We do this by removing barriers, increasing options, developing skills and lobbying for change to
enable people to achieve their personal goals and achieve their vision of a good life.
Position Purpose
To be the first point of contact for clients and families seeking support services from Possability. This
person will use effective casse management skills to addresses individual needs and enhance
independence, abilities, community participation and/or quality of life.
Working closely with the our Coordination team, this person will ensure client consultation is regular and
relevant, that Support Plans/Personal Plans are current, reviewed and evaluated on a regular basis, and
will be required to investigate, and document client complaints.
This person will act as a role model and mentor to staff by promoting a positive, fun and flexible approach
to client support, ensuring our clients have a strong voice, are given opportunities to make informed
choices, and are consulted in decisions that affect them as individuals and are supported to access
appropriate services.
Operating Context
This position is directly responsible to their immediate manager for all aspects of service delivery and
organisational management for projects and/or programs under their control.
The performance of this
Possability Ltd (A.C.N. 606 749 580) trading as
Possability.
position is subject to general direction from senior employees.
The employee is required to set priorities
and monitor work flow in the areas of responsibility, exercise judgment and initiative where procedures
are not clearly defined, provide expert advice to employees classified at lower levels and/or volunteers,
assist with the preparation of program budgets in liaison with management and to effectively prioritise
the workload and maintain a high quality of service.
Autonomy
The position works under limited direction and has the authority to exercise a degree of autonomy within
the key responsibilities and duties and will be required to exercise initiative and judgment where practices
and direction are not clearly defined. Any issues falling outside these areas are to be referred to the
employee’s manager.
Role Accountabilities

Ensure clients of Possability have a strong voice, are given opportunities to make informed choices,
are consulted in decisions that affect them as individuals and are supported to access appropriate
services;

Undertake
effective
complaint
resolution
processes,
including
the
provision
of
ongoing
communication and feedback to internal stakeholders in regards to current issues and what action
is recommended;

Deliver case management services that encompass an intake process, supported accommodation
placements, new referrals, client need assessments, registering new clients through the NDIS
portal,
matching
services
available
with
client
need
and
the
development
of
case
management/support plans;

Ensure individual case management, support plans and personal plans are current, monitored and
reviewed and meet relevant reporting standards;

Assist the Coordination team and Key Workers with attendance and reporting documentation in
regards to client appointments and case conferences, GAB hearings and other relevant meetings
with external stakeholders and families

Conduct Client Skills Assessments (CSA’s) and provide reports to the Coordination team and
associated health professionals when required

Undertake responsibility for minor to moderately complex projects, including research, planning,
coordination, implementation, delivery and administration

Exercise a high level of interpersonal skills in dealing with internal and external stakeholders

Ensure that the service provided is in keeping with the Disability Service Standards and the policies
and procedures of the Organisation.
Possability Ltd (A.C.N. 606 749 580) trading as
Possability.
Generic Accountabilities – all Employees
To provide clients with high quality support that addresses individual needs and enhanced independence,
abilities, community participation and/or quality of life all employees are expected to
1. Be considerate, understanding and respectful for clients and their families at all times in all
interactions.
2. Ensure personal and team contribution support overall team effectiveness by demonstrating a
high level of commitment and efficient follow through of any tasks until completion or as
otherwise agreed with the immediate supervisor.
3. Monitor and report performance against KPIs and take corrective action as required.
4. Consult and collaborate with colleagues, managers and subject matters experts (internally and
externally) to ensure the best possible outcomes for Possability.
5. Provide a safe working and living environment within your area of responsibility, actively
participating in and supporting a ‘safety first’ culture for clients and fellow employees.
6. Ensure compliance with Statutory and Regulatory requirements, and Possability policies,
processes and procedures.
7. Emulate and encourage others to adhere to, Possability’s values in all work related activities.
Role Dimensions
This position manages:
Nil
Expenditure Authority:
As per policy
Expense Budget:
Nil
Revenue Budget:
Nil
Assets under control:
Nil
Key Performance Indicators

Refer to the Practice Development Consultants Monthly Periodic Service Review document for
criteria and measures.
Possability Ltd (A.C.N. 606 749 580) trading as
Possability.
Relationships
Internal
External
Peers
Direct Manager
Direct Manager
Support Services (HR, Coordinators/Team
Leaders, Regional Manager)
Peers
Clients and their families / appointed guardians
Industry Agencies
Gateway Services
NDIA
Allied health professionals
Selection Criteria
Essential

Possability and is relevant to the work required to be performed
Qualifications and
Experience
An appropriate Diploma or Degree qualification, which is recognised by

Previous experience in a relevant industry, service or an equivalent level of
expertise and experience to undertake the range of activities required
Level of Expertise

Current unrestricted Tasmanian driver’s license

Demonstrated ability to build strong and mutually beneficial relationships using
advanced communication and interpersonal skills

Intermediate problem solving, consultation and negotiation skills

Demonstrated ability to work effectively and make informed decisions under
pressure.
Behaviours

High level of IT skills in word processing and email programs

High level of written and comprehension skills

Client care commitment – consideration, understanding and respect (even if this
may be contrary to personal values and/or beliefs) for the individual client and
their family. Genuinely seeks to engage with the client and their family to assist
the client to achieve their goals and aspirations.

Delivering Results – efficient follow through of any tasks to completion or as
otherwise determined by the direct supervisor or designated employee.

Emulating Values – demonstrates, through behaviour, an alignment to and an
understanding of Possability’s values and the criticality of those values to
Possability’s ongoing success.

Exercising initiative and/or judgement - appreciation of the necessity to exercise
limited initiative and/or judgement within clearly established procedures and/or
guidelines to find positive solutions in response to identified needs.
Possability Ltd (A.C.N. 606 749 580) trading as
Possability.

Leading – demonstrates, through behaviour, the ability to be a successful and
effective leader.

Confidentiality – applies the highest level of confidentiality, understanding that
confidentiality is an imperative for clients, their families, fellow employees and
Possability.
Other Requirements

State-wide travel as required to meet business needs

Provision of a satisfactory National Police Check

Provision of a Working with Children Check and vulnerable people registration

Provision of a satisfactory pre–employment medical report
Possability Values
All of Possability’s “ways of working” flow from the following values.
Humanity: Human rights and dignity underpin all our decisions and actions. We believe that every
individual has the potential to grow and the right to determine how their life will be lived.
Innovation: Driven by our commitment to excellence, we are continually learning, taking on new
challenges, and constantly finding ways to excel in the dynamic world we operate in.
Accountability: We know where we are heading and why. By being efficient, effective and persistent we
find ways to make things possible and deliver results.
Honour: We take pride in our work, are true to our word, honour our commitments and treat our
colleagues and clients with integrity and respect.
Version Control
Version Number
Date
Notes
Version 1.0
February 2015
Drafted by Human Resources Business Partner
Possability Ltd (A.C.N. 606 749 580) trading as
Possability.