Business analyst
Business Transformation Unit
JOB DESCRIPTION
Job Title
Service Unit
Team
Responsible to
Salary Range
Vetting Status
Business analyst
Business Transformation unit
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March 16
Agile programme
Agile Programme Manager
TBC – subject to Job Evaluation.
Police Vet required
Job Purpose:
Working closely with the Programme Manager, you will be a team player, self motivated and
able to view the bigger picture. The force is embarking on whole sale change around the
organisation and the Agile programme is looking at how with the introduction of new
technology and ways of working, we can impact the way in which we use our physical estate
to better meet the needs of the force.
Principal Duties & Responsibilities:
As a business analyst/project manager within the Agile programme, you will be able to shape
the organisation and ensure that its physical estate matches the requirements of the force.
This role requires both a technical and non-technical understanding of how the various
aspects that make up the organisation come together.
The role will require you to liaise with a range of stakeholders within the organisation as you
gather requirements for the estate and the technology to enable more Agile and mobile
working methods.
The role encompasses a number of technology changes being introduced which includes
mobile working, mobile application deployment, WiFi and Unified Communications along with
a wide ranging estate utilisation and rationalisation exercise. A new Community Safety Hub
is also being worked on which will incorporate a number of functions
The role will require you to analyse force data to aid business understanding to identify more
efficient and cost effective ways of working. Engaging with and working with the operational
commands to develop innovative, usable solution’s based on the analysis.
Process mapping of existing and proposed new process using appropriate process mapping
techniques such as UML and BPMN standards.
The role requires flexibility as working within a project environment can often involve
fluctuating hours of work, the ability to manage work load, organise activity and prioritise
where necessary is essential.
Working closely with the Programme and Project manager and deputising for the project
manager on occasion to ensure continuity within the project
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Note
The above list is not exhaustive and other duties commensurate with the grade and general nature of
the post may, from time to time, be required. In addition, there may be some variation and/or
development of the above duties and responsibilities without changing the general nature of the post
All employees are to comply with confidentialities and principles laid down in the Data Protection Act
(DPA) and the Management of Police Information (MOPI).
All post holders to comply with health and safety legislation.
All employees are expected to demonstrate a commitment to the principles of equality of opportunity
and fairness of treatment for all within Cleveland Police.
PERSON SPECIFICATION
The information on the table below will be used to ascertain if a candidate meets the required criteria to be selected for interview. Some posts may
also require candidates to undertake a pre interview assessment. If required this will be clearly identified in the job advert and supporting paperwork.
Essential knowledge, skills and experience
Knowledge/
Qualifications
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Experience
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Skills/ Abilities
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Desirable knowledge, skills and experience
Demonstrable knowledge of process mapping techniques
and standards such as through the use of UML or similar
methodologies
Prince 2 foundation or above
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Demonstrable experience of process mapping and
process re-engineering
Experience of a range of analysis techniques
Experience of requirements gathering
Workshop facilitation for both business and technical
teams
Demonstrable experience of a good organisational
approach to work and prioritisation of activity.
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Experience of physical estate rationalisation and utilisation
Experience of conceptualisation and solution definition
Experience of testing of ICT systems/applications
Experience of process mapping to standard methodology
such as BPMN
Translating technical issues and solutions to end users
Stakeholder engagement and change management
Excellent written and verbal communication skills
Ability to make best use of technology and to articulate
how technology can enable change.
Excellent research and analysis skills.
Have an innovative approach to problem solving and
excellent decision making capabilities
Innovative, with problem solving and critical reasoning
skills.
Actively seeks to find solutions to problems.
Assertive and resilient with the ability to work to
deadlines and under pressure.
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Strong interpersonal, leadership, influencing and
negotiation skills
Good presentation skills
Strong documentation skills, including business process
modelling.
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Business analysis recognised qualification such as ISEB
diploma in Business analysis
Understanding of lean methodologies and principles
Knowledge of the police sector is desirable
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Other
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Flexible approach to work
Works successfully as part of a team and able to
successfully manage a team.
Evidence of negotiating, influencing and relationshipbuilding skills.
All applicants who identify themselves on the relevant section of the application form as having a disability under the Equality Act 2010 and who meet the
essential criteria for the post will be guaranteed an interview, should they request one by ticking the relevant box on the application form.
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Policing Professional Framework
Supervisory Manager (Sergeant and Police Staff Supervisor)
The list below is the personal qualities that candidates will be measured on at interview.
The qualities are adapted from the Policing Professional Framework.
Personal Qualities
Behavioural indicators
Serving the Public
Demonstrates a real belief in public service, focusing on what matters to the public and will best serve their interests. Understands the
expectations, changing needs and concerns of different communities, and strives to address them. Builds public confidence by talking with
people in local communities to explore their viewpoints and break down barriers between them and the police. Understands the impact and
benefits of policing for different communities, and identifies the best way to deliver services to them. Develops partnerships with other agencies
to deliver the best possible overall service to the public.
Positive about change, adapting rapidly to different ways of working. Flexible and open to alternative approaches to solving problems, and
encourages flexibility in others. Constantly looks for ways to improve service delivery and value for money, making suggestions for change and
encouraging others to contribute ideas. Takes an innovative and creative approach to solving problems.
Leading Change
Leading People
Managing
Performance
Professionalism
Decision Making
Working with
Others
Inspires team members to meet challenging goals, providing direction and stating expectations clearly. Acknowledges the achievements of
individuals and teams by recognising and rewarding good work. Recognises when people are becoming demotivated and provides
encouragement and support. Gives honest and constructive feedback to help people understand their strengths and weaknesses. Coaches and
guides team members, identifying and addressing areas for development.
Understands the organisation's objectives and priorities, and how own work fits into these. Plans and organises tasks effectively to maintain and
improve performance. Sets clear objectives and outcomes. Manages multiple priorities, thinking things through in advance, balancing resources
and coordinating activity to complete tasks within deadlines. Knows the strengths of team members, delegating appropriately and balancing
workloads across the team. Monitors delivery to ensure tasks have been completed to the right standard, and tackles poor performance
effectively.
Acts with integrity, in line with the values and ethical standards of the Police Service. Takes ownership for resolving problems, demonstrating
courage and resilience in dealing with difficult and potentially volatile situations. Acts on own initiative to address issues, showing a strong work
ethic and demonstrating extra effort when required. Upholds professional standards, acting as a role model to others and challenging
unprofessional conduct or discriminatory behaviour. Asks for and acts on feedback, learning from experience and continuing to develop own
professional skills and knowledge. Remains calm and professional under pressure, defusing conflict and being prepared to step forward and take
control when required.
Gathers, verifies and assesses all appropriate and available information to gain an accurate understanding of situations. Considers a range of
possible options before making clear, timely, justifiable decisions. Reviews decisions in the light of new information and changing circumstances.
Balances risks, costs and benefits, thinking about the wider impact of decisions. Exercises discretion and applies professional judgement,
ensuring actions and decisions are proportionate and in the public interest.
Works co-operatively with others to get things done, willingly giving help and support to colleagues. Is approachable, developing positive
working relationships and a good team spirit. Explains things well, ensuring instructions are understood and talks to people using language they
understand. Listens carefully and asks questions to clarify understanding, expressing own views positively and constructively. Persuades people
by stressing the benefits of a particular approach, keeping them informed of progress and managing their expectations. Is courteous, polite and
considerate, showing empathy and compassion. Deals with people as individuals and addresses their specific needs and concerns. Treats people
with respect and dignity, dealing with them fairly and without prejudice regardless of their background or circumstances.