Course Name
Business Process Management
Course Number
LS 129 112
Course Duration
3 days
Course Description
Growth of the workflow and business process management market
continues to accelerate. Business Process Management growth is
fueled by trends to automate business processes and reduce
paperwork and eliminate manual duplicate entry into computing
systems. This growth had driven vendor tools and products to
expand rapidly and become more and more flexible, usable and
seamless.
You and your organization can take advantage of this growth by
implementing Business Process Management into your
organization. Business Process Management (BPM) offers
organizations the unique opportunity to change the way they do
business by using a seamless enterprise-wide solution to handle all
of their internal business processes and tasks.
The most obvious returns on investment would include:
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Increased efficiency
Lower costs
Improved customer service
Quicker time to market
Greater competitive advantage
BPM fundamentals training course is a 3-day course that
empowers organizations of all sizes, across all industries, to assist
in operating and developing business processes that span multiple
applications and business partners, behind the firewall and over
the Internet. This content rich training program has been designed
to help you cut through the mystery of BPM and expose the
advanced practical approaches that have been proven to work.
Target Audience
This course is suitable for business and IT strategists and managers
involved in process-based change and the establishment of
process-managed organizations. It is also critical for IT planners
and project managers responsible for supporting the process-
based organization.
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Course Modules
Strategic Planners
Business Process Owners
Business Executives and Managers
IT Executives
CIOs
Process Analysts and Designers
Enterprise Architects
Quality Assurance Professionals
Financial and Compliance Executives
Directors responsible for Enterprise Management
Project and Program Managers
HR professionals
Business and Systems Analysts
 What is a Business Process?
 Business Process Definitions
 Policies, Procedures and Rules
 People, Customers, Trading Partners and Suppliers
 IT Infrastructure
 Business Process Examples
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Procurement: Obtain resources and materials
Product development: Plan, design, and refine goods and
services
Production: Manufacture and provide goods or services
Receive, fulfill, and track shipments
Accounting: Track financial transactions and investments
Human Resources: Hire employees, manage benefits and
payroll
Marketing: Promote goods and services
Customer Service: Answer questions and solve customer
problems
Linking internal and external operations
 Overview of business Process Management (BPM)
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What is BPM?
The History Behind BPM
Documenting, Analyzing, and Redesigning Processes
The Promises and Problems of Reengineering
Business Efficiency, Competitiveness, and Mission
Advancement
Performance Measurement Initiatives
Real-time Visibility into End-to-End Business Processes
Automating and Streamlining the Unique and Routine
Processes
BPM Benefits
BPM as a Business Improvement Strategy
BPM Process Life Cycle
Impact of EAI, Middleware and Workflow
BPM Layers
BPM Strategy, Methodology and Modeling
Business Process Management Systems (BPMS)
BPM vs. BPMS Technologies
 Establishment of BPM standards
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Business Process Intelligence (BPI)
Business Vocabulary Management (BVM)
Middleware
Business-to-Business Integration (B2Bi)
Enterprise Application Integration (EAI)
Workflow Management
Business Process Management Modeling (BPML
The Business Process Modeling Notation (BPMN)
Business Process Diagram (BPD)
The Business Process Query Language (BPQL)
Business Process Execution Language (BPEL)
Web Services and BPEL4WS
Other Associated Standards
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ISO
Kaizen
Lean Manufacturing
Six Sigma
TQM
 BPM Framework and tools
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The Value of a Framework
Integration of Enterprise Applications, Legacy Systems,
Data Warehouses, and Platforms
Integration with Legacy and COTS
The Process of Six Sigma and TQM
Provisioning framework for BPM
BPM from Executive Office Perspective
Service oriented architecture (SOA)
Implement Key Performance Indicators (KPI)
Monitor in Real Time all Process Statistics
Data Mapping For BPM
Deploying BPM
 Implementing BMP
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BPM Project Management
Business Process Improvement Evaluation
Process Change and sStrategic Methods
Technology Enabling for Process Change
Performance Management
Organization for Process Success
People and Culture
Process Transformation Management
Process Automation
Business Rules Engine
Linking the Business Process
Data, Documents, Business Rules, Messages and Events
Interacting Diagrams and Process Owners
Applying Analytics and Optimization
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Metrics and Systems Thinking
The Critical Factor for Success
Types of Modeling tools
Document the Existing Processes
Analyze and Improve Processes
Lessons Learned
Process Design, Deployment, Execution, Maintenance, and
Optimization
 BMP Deployment
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Process Management and Selection
o Define a Problem and Select a Project
o Use a Decision Matrix to Select a Project
o Requirement Worksheet
Knowledge Management (KM) and Business Rules
Process Architecture and Process Modeling
Critical-to-Quality Tree
Analyze Requirements and Features
Flowcharts
Cause and Effect Diagrams
Matrices
Forms and Surveys
Gantt Charts
Reliability and scalability
Out-of-the-box reports, scorecards
Visual query tool Creating the process flow’s
Separation of process activities
Interrelationship and Affinity Diagrams
Core and Support Processes
Process Architecture Modeling
Stakeholders Requirements
Process & Project Scoping
Interviews & Workshops
Modeling, Analysis and Design
Notations and Patterns
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Measurement and Benchmarking
Process Testing
Prototypes & Simulation
Program, Project, Quality and Risk Management
Human Change Management: Perceptions and Politics
Workflow and BPM Products
 Workshops and Exercises
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Building Your BPM Team
Define your Business Processes?
Modeling and Documenting Business Processes
Apply TQM, ISO and Six Sigma to your Processes
Modeling and Programming: Using BPML, BPMN, BPEL4WS
and WFMC
Creating BPM Charts and Diagrams