EFFECTIVE INTERPERSONAL
COMMUNICATION
STRATEGIES
Chapter 6
Key Vocabulary

Chart on page 113
 Definitions
throughout chapter—look for
boldfaced words.
Interpersonal Relationships

Key Point: duration & intimacy help define
interpersonal relationships & shape
communication decisions
 Use
the italicized information in the chart
on page 114 to define the following:
 High
Intimacy
 Low Intimacy
 Long Duration
 Short Duration
Expectations in Interpersonal Social
Situations

Use the chart on page 115 to define the
following:
 Formal
& Informal situations
 Personal/Private expectations
 Professional/Academic expectations
Strategies for Effective Communication
Decisions
Be Assertive
 Be Courteous
 Use Tact
 Be Specific
 Make It Relevant

Strategies for Effective Communication
Decisions Continued
Mean It
 Choose the Appropriate Level of Usage
 Monitor Body Language
 Communicate with Paralanguage:

 Volume,
Rate, Inflection
Applying Decision-Making Strategies in
Everyday Communication

Making Introductions:
 Introduce
 Names,
others by providing:
Relationship, Relevance
 Introducing
 Follow
yourself
above guidelines for introducing others
Active listening during introductions:
1.
2.
3.
4.
5.
6.
Listen carefully
Make a “name note”
Make eye contact
Shake hands
Smile
Speak
Applying Decision-Making Strategies in
Everyday Communication continued:

Making Requests:
1.
2.
3.
4.
5.
Figure out who is able to help you
Decide how assertive you should be
Be specific
Determine the best situation
Communicate a time frame
Applying Decision-Making Strategies in
Everyday Communication continued:

Participating in Conversations:




Conversation is verbal or oral
Conversation is spontaneous
Conversation is informal
Conversation involves taking turns
Active Listening During Conversations:
Relevance—allows for a thread of logic to
take place from topic to topic within the
conversation.
 Tact—a good conversationalist tries to
minimize embarrassment
 Courtesy—DON’T INTERRUPT
 Sincerity—good conversationalists are
genuinely interested in listening and speaking
to others

Applying Decision-Making Strategies in
Everyday Communication continued:

Telephone Conversations:




Speak clearly
Reduce interference
Get to the message
Respect the caller’s time