Course Name:
Course Number:
Medical Office Procedures
POFM 1310
Term:
Section Number:
Semester Credit Hours
4.0
Clock hours
88
Total
40
48
0
Lecture Lab Clinical
Instructor
Mindy Burns Smith, RN
CPC PCS CHAA
E-mail
mburnssmith@concorde.edu
Phone #1
503-488-5389
Phone #2
Office Location
Teacher Prep Rm
Class Location
Office Hours
Variable
Class Time
COURSE DESCRIPTION
In this course, students acquire clerical and administrative skills typically expected in a medical office. This course
includes discussions and activities in telecommunications, medical record management, mail processing and general
office equipment. Students will practice keyboarding to gain accuracy and speed, and learn medical terminology.
COURSE OBJECTIVES
 Practice the administrative procedures typically performed in a medical office or clinical
 Build and deconstruct medical terminology
 Study anatomy and physiology of the human body
 Apply professional communication skills
 Perform computerized medical office skills from the website
TEXTS
French, Linda L. and Fordney, Marilyn T (2013). Administrative Medical Assisting (7th Ed.). New York: Delmar
Cengage Learning.
French, Linda L. and Fordney, Marilyn T. (2013). Student workbook for Administrative Medical Assisting (7th Ed.).
New York: Delmar Cengage Learning.
Bostwick, P. (2013). Medical Terminology: A Programmed Approach (2nd ed.). Boston, MA: McGraw Hill.
STUDENT RESOURCES
 Course Care @ http://www.cengagebrain.com
 Bostwick Medical Term 2e: http://highered.mcgraw-hill.com/sites/0073402249/student_view0/
 Administrative Medical Assisting 7e: http://www.cengagebrain.com
COMPUTER ACCESS
Some homework activities in this course series require computer access. Students who do not have home access to a
computer should complete computer-based activities at a Concorde computer lab, resource center, or public library.
EVALUATION
Students will be evaluated on knowledge of textbook content, writing and presentation skills, and analysis and
application of thinking skills. The minimum acceptable term grade is 70% for advancement.
Lab & Class work
25 %
Report
10 %
Typing
5 %
Quizzes
15 %
Tests
30 %
Final
10 %
Homework
5 %
100 %
Total
Grade Scale
90-100
80-89
=
=
A
B
70-79
60-69
=
=
C
D
59 or less
=
F
Weight Values for the Course Assignments
Title
Total Course
Weight
Your Weighted
Percent
Your Grade
Make-up work
A student who misses class work, or deadlines due to absence, including being tardy or leaving early will be
ineligible for make-up or late submission. The student will receive a zero (0) for missed work. Class work is defined
as any lab, competency, quiz, activity, or discussion that occurs during scheduled class hours.
Written & Oral Report
You will be required to complete a written report on a topic relevant to the course content. You will also present the
report orally to the class. The grade for the report is equivalent to one test grade. Your oral score will be determined
from your content, research, presence, demeanor and interaction with the audience. Your written score will be
determined by grammar, spelling, flow, correct citations, synthesis and summary. Specifics will be provided by your
instructor.
Exams & Quizzes
An exam missed as a result of an absence may be made up within 5 regularly scheduled class days from the first day
the student returns to class. The student must initiate the request to reschedule on the first day s/he returns. It is the
student’s responsibility to schedule time outside the student’s regularly scheduled class hours to take a missed exam.
Not rescheduling on the day of return, or not appearing for the rescheduled time will result in an automatic zero (0).
An exam taken after the course’s original exam scheduled date will have its grade reduced by one letter grade.
Quizzes cannot be made up. Quizzes and tests may include material from any previously taught material in this
course. The final exam will be comprehensive.
Tutoring
Tutoring will be scheduled at the discretion of the instructor, Program Director, or Academic Dean.
Typing
Keyboarding is a skill that employers expect in order to run efficient offices. Daily practice is the only thing that will
increase speed and accuracy. Instructors will assign specific assignments to each student based on his/her progress in
speed and accuracy. Students are expected at minimum to complete the following lessons during their first term in
the program (Gregg’s College Keyboarding):
Lessons
Lessons
Lessons
Lessons
Appendix
1-10
16-20
29-31
51-55
A-1 – A-3
Your typing grade is a reflection of completing the required lessons and your speed and accuracy on timed typing
tests. Points for timed typing tests are defined below:
If you are a 6th term student:
If your GWAM is
you will receive
55 or higher
50 points
51-54
40 points
47-50
30 points
If your errors are
1-2
3-4
5-7
you will receive
50 points
40 points
30 points
43-46
38-42
Below 38
20 points
10 points
0 points
8-9
10-11
above 12
20 points
10 points
0 points
If you are a 5th term student:
If your GWAM is
you will receive
51 or higher
50 points
47-50
40 points
43-46
30 points
39-42
20 points
35-38
10 points
Below 35
0 points
If your accuracy is
1-3
4-8
9-10
11-13
13-15
above 13
you will receive
50 points
40 points
30 points
20 points
10 points
0 points
If you are a 4th term student:
If your GWAM is
you will receive
41 or higher
50 points
39-40
40 points
36-38
30 points
33-35
20 points
30-33
10 points
Below 30
0 points
If your errors are
1-4
5-8
9-11
12-14
14-15
above 15
you will receive
50 points
40 points
30 points
20 points
10 points
0 points
If you are a 3rd term student:
If your GWAM is
you will receive
28 or higher
50 points
27-25
40 points
23-25
30 points
20-22
20 points
Below 20
10 points
If your errors are
1-5
7-10
11-13
14-15
above 15
you will receive
50 points
40 points
30 points
20 points
10 points
If you are a 2nd term student:
If your GWAM is
you will receive
23 or higher
50 points
18-22
40 points
16-18
30 points
13-15
20 points
Below 13
10 points
If your errors are
1-6
7-11
12-14
15-16
above 16
you will receive
50 points
40 points
30 points
20 points
10 points
If you are a 1st term student:
If your GWAM is
you will receive
13 or higher
50 points
10-12
40 points
7-9
30 points
4-6
20 points
Below 4
10 points
If your accuracy is
1-8
9-11
12-14
15-17
above 17
you will receive
50 points
40 points
30 points
20 points
10 points
M AINTAINING SATISFACTORY ATTENDANCE STATUS
Attendance is mandatory. All absences are unexcused. Review your school catalog for specifics of satisfactory
attendance, probation and terms of dismissal.
STUDENT RESPONSIBILITIES
Students are expected to abide by the policies established in the school catalog. Dress code is to be followed as
outlined in catalog.
If you miss a class, it is up to you to obtain a copy of any notes from your fellow classmates and/ or request any
handouts or missed work from the instructor. It is also courteous and professional to call the school and inform the
instructor, PD and/or Dean of your absence, just as you would an employer.
This course will require a great deal of individual effort. If, for any reason, you are experiencing problems in this
course, please speak with the instructor immediately. Do not let any problem continue to grow until it is too late or
unmanageable.
In addition to class time, you are expected to spend outside of class each day on assignments and activities to help
you achieve the course objectives. Your outside class time should be spent reading the textbook materials,
developing outlines and notes for exam preparation, memorizing theory, and practicing application of theory. For
practice, complete the chapter activities in the textbook, utilize the web resources associated with the text, and
perform any other practice as assigned by the instructor. In order to progress on your final project you will need to
research, draft and revise on a weekly basis. Details of weekly activities will be in your course schedule.
CLASSROOM CONDUCT
Refer to the catalog for details on eating, breakage, cleanliness, etc. Other items not covered are below:
Cell Phones – Cell phones are not allowed in the classroom or anywhere in the building. You must take them
outside or to the break room to talk! Cell phones must not be visible at any time, turned off and stored away. If seen
during quizzes or exams, the student’s paper will be collected and given a zero (0) with no option for make-up or
retake.
BREAK TIMES
Instructor: State Times & length
COURSE SCHEDULE
*Homework is listed based on assigned date, not due date. Your instructor will set due dates of homework.
†
Unless a specific due date is listed these are recommended timelines for progression of your final presentation.
Day 1
Topics Covered
Class Activities
Homework*
Day 2
Topics Covered
Class Activities
Homework*
Day 3
Topics Covered


Course Intro
Administrative Procedures for Medical Assisting (MA) 1






Intro to MT and MA
Typing
Read MA Chapter 2 & 3
Start MT Week 1 definitions
Read MT Getting to Know Your Text
Read MT Chapter 1








MA Ch. 2 & 3
MT Ch. 1 & 2
MT 1,2,3
Job Skill 1-3,1-4,1-6,2-2,2-3,2-5,3-1,3-4,3-6
Typing and MA WB Review ? Ch. 1,2,3 for HW
Complete MA Review ? from Ch. 1,2,3
Read MA Chapter 4
Read MT Chapter 2, 3 & 4


MT 2, 3 & 4
MA Ch. 4
Class Activities



Job Skill 4-2, 4-5 divide class role play 4-1, 4-4, 4-5, 4-6, 4-7
Review for MT quiz
MA WB Review ? HW



Complete MT Chapter 2, 3 & 4 Chapter Review
Study for MT quiz
Read MA Ch. 5
Homework*
Day 4
Topics Covered
Class Activities
Homework*
Class Project
Day 5
Topics Covered
Class Activities
Homework*
Day 6
Topics Covered
Class Activities
 MT CH. 5 Body Positions first
 MA Ch. 5

Job Skill 5-1, 5-4, 5-5, 5-6
 MT Quiz 1-4
 MA WB Review ?—HW
 Moss Ex. 1-5
 MT WB Ch. 5
 Study for weekly test—review diagram handouts
 Read MA Ch. 6
Start working on office brochures









MT Ch 5
MA Ch. 6
Job Skill 6-1, 6-2, 6-3
Weekly Test
Virtual Lab Skill
CSS Module #1
MA WB Review ?--HW
Complete MT Chapter 5
Read MA Ch. 7






MT Ch 6
MA Ch. 7
MA WB Review?--HW
Job Skill 7-1, 7-2, 7-4, 7-5
MT Ch. 5 & 6 review questions
MOSS lab Ch. 7


Complete MT Chapter 6
Read MA Ch. 8






MT Ch 6
MA Ch. 8
MA WB Review ?--HW
Job Skill 8-1, 8-2, 8-3
Exercises from text/workbook-MT Ch. 6
Virtual Lab from website

Read MA Ch. 9
Homework*
Day 7
Topics Covered
Class Activities
Homework*
Day 8
Topics Covered
Class Activities
Homework*
Day 9
Topics Covered
Class Activities
Homework*
Day 10
Topics Covered
Class Activities








MT Ch 7
MA Ch. 9
MA WB Review ?--HW
CSS Module #1
Critical Thinking Ex. 1 & 2
MT Ch. 6 & 7
Study for MT quiz
Read MA Ch. 10








MA Ch. 10
MT Ch 7
Job Skill 10-1, 10-2, 10-5
MT Quiz
Virtual Lab from website
MA WB Review ?--HW
Study for test
Read MA Ch. 12; MT Ch. 11






MA Ch. 11
MT Ch. 11
Weekly Test
MA WB Review ?--HW
Job Skill 11-1, 11-2, 11-5
MOSS Letters 1-4


Read MA Ch. 12
Complete MT Ch. 11







MT Ch. 11 & 12
MA Ch. 12
Job Skill 12-1, 12-3, 12-6
MA WB Review ?--HW
MT Ch. 12
Complete MT Ch’s 11 & 12
Read MA Ch. 13






MT Ch 11 & 12
MA Ch. 13
Job Skill 13-1, divide up 13-2, 13-3, 13-6
MA WB Review ?--HW
MT Ch. 12
Read MA Ch. 14
Homework*
Day 11
Topics Covered
Class Activities
Homework*
Day 12
Topics Covered
Class Activities
Homework*
Day 13
Topics Covered

Complete MT Ch. 12


MT Ch. 12
MA Ch. 14





Job Skill 14-1, 14-3, 14-5, 14-6
Virtual Lab
MA WB Review ?--HW
Read MA Ch. 15
Study for MT quiz







MA Ch. 15
MT Quiz C11 & 12
Job Skill 15-1, 15-2, MOSS Lab Ch. 15
MA WB Review?--HW
MT Ch. 14 Book
Study for test
Read MA Ch. 16









MT Ch. 14
MA Ch. 16
Weekly Test
MT Ch. 14
Job Skill 16-1, 16-2, 16-3
MOSS Claims--All
MA WB Review ?--HW
Week 4 Quiz list
Read MA Ch. 17







MT Ch 14
MA Ch. 17
Job Skill 17-1, 17-2, 17-3, 17-6, 17-7, 17-8, 17-9
MA WB Review ?--HW
MT WB Ch. 14
MT Ch. 7
Read MA Ch. 18





MT Ch.14
MA Ch. 18
Job Skill 18-1, 18-2, 18-3, 18-4, 18-6, 18-7
MA WB Review ?—HW
Finish CSS Module #1
Class Activities
Homework*
Day 14
Topics Covered
Class Activities
Homework*
Day 15
Topics Covered
Class Activities
Homework*
Day 16
Topics Covered
Class Activities
Homework*
Day 17
Topics Covered
Class Activities
Homework*

Read MA 19 and (on-line Ch. 20)






MA Ch. 19, 20




Review MA & MT
Finish any Virtual Lab or MOSS Exercises
Presentations
Finish CSS Module #1

Study for Final



Final Exam MA & MT
All Work Due
CSS Module #1 Due

NA
Day 18
Topics Covered
Class Activities
MA WB Review ?--HW Ch. 19 only
Job Skill 19-1, 19-3, 19-6
Presentations
GES—Renee—Finding Jobs & Mock Interviews
Homework*
Day 19
Topics Covered
Class Activities
Homework*
Day 20
Topics Covered
Class Activities
Homework*