FINAL IS 430 Spring 2014
Name_______________________________ VNumber_____________________________
Which of the following statements are true about the scope statement of the project?
A.
B.
C.
D.
E.
It contains the project objectives
It contains the project deliverables
It is referred to when changes are made to the project plan
It does not include the project's product description
It does not include the project requirements
What are the main activities involved during closure of a project?
A.
B.
C.
D.
Sending a Project Closure Message to everyone associated with the project
Presenting the Project Closure Report
Performing a benchmarking analysis
Performing a risk analysis
Which of these is not a cost of quality?
A.
B.
C.
D.
Prevention Cost
Precaution Cost
Failure Cost
Appraisal Cost
In the SWOT analysis, which are the external factors affecting the project?
A. Strengths
B. Weaknesses
C. Opportunities
D. Threats
Measured quality of a manufactured product is :
A.
B.
C.
D.
Always constant
Continually decreasing
Subject to a certain amount of variation
Continually increasing
The process control charts are used:
A.
B.
C.
D.
to graph what typically focuses on the prevention of a problem
to detect the problem
to reject the problem
to determine the acceptability of the same
When a record is made of an actual measured quality characteristic, such as a dimension
expressed with thousands of an inch, the quality is said to be expressed by:
A.
B.
C.
D.
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traits
variables
attributes
properties
Which of the following is the most efficient means of product quality inspection?
A.
B.
C.
D.
Acceptance sampling
100% inspection
Variable sampling
a and c
The primary components of the quality management function are :
A.
B.
C.
D.
E.
quality planning
quality control and assurance
quantitative measurement
quantitative assessment of the project
a and b
Setting the number of defects before the lot is rejected, is a direct responsibility of :
A.
B.
C.
D.
a functional worker
the project manager
management
the accounting department
Which of the following has the greatest effect on product's reliability and maintenance
characteristic?
A.
B.
C.
D.
conceptualization
product design
fabrication
a and b
On a project the project manager should strive for a "Quality Level" that :
A.
B.
C.
D.
is the highest level possible
is as close to the project objectives as possible
represents the least cost to the project.
Exceeds the specified requirements of the project.
Quality control in the final analysis is :
A. using the technical procedures of monitoring project results to decide if the
outputs meet the requirements
B. a production system
C. an inspection system
D. fitness for purpose.
Quality costs include :
A. the total of all costs incurred to assure the production and delivery of acceptable
products and services.
B. Only costs classified as prevention, detection and corrective action.
C. Only the cost of scrap, rework due to defects, customer returns and warranty
costs.
D. The expense of upper management
The totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs is
the definition for:
A.
B.
C.
D.
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Modern quality management
Quality assurance
Quality
Quality control
A large project is being worked on by a large company. The client is interested in knowing how the
company will be able to meet the quality needs of the project. In order to satisfy this request of the
client the project manager arranges a meeting between the client and the:
A.
B.
C.
D.
General manager
Quality control manager
Quality assurance manager
Chief designer
One of the fundamental tenets of quality management is that quality:
A.
B.
C.
D.
Must exceed customer expectation
Is planned in and not inspected in
Will increase cost
Costs must all be passed onto the customer
A category or rank given to products that have the same functional use but different technical
characteristics is called the product’s:
A.
B.
C.
D.
Quality
Functional characteristics
Grade
Technical characteristics
The quality manager of a company wishes to analyze the data that is coming to him in the form of a
list of defects that have occurred in the shipping department. The report comes with defects
listed chronologically as they occurred, the cost of the repair necessary to correct each defect, the
person involved, and a description of the defect.
The manager would like to determine which of the defects should be corrected first according to the
frequency of the defect occurring. He should use which of the following quality tools?
A.
B.
C.
D.
Cause and effect diagram
Sampling inspection
Pareto diagram
Quality critical path
A project manager from the quality control area is trying to categorize the number of mistakes that are
made in the area that paints the right front fender of the Mercedes 560 SL. She list all the possible
defects on a sheet of paper and asks the inspector to make a mark each time one of the listed defects
is found. This is an example of using which of the following quality tools:
A.
B.
C.
D.
Scatter diagram
Statistical measurements
Check sheet
Random sampling
The project management team should be aware that modern quality management complements
modern project management. For example, both disciplines recognize the importance of:
A.
B.
C.
D.
Completion in the shortest possible time frame
Making a maximum profit
Having lower cost than competitor
Customer satisfaction
In a manufacturing process that is being controlled by control charts there are variables occurring
that will affect the process output. Variations in the process that are considered to be normal process
variables are called:
A.
B.
C.
D.
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Common causes
Uncommon causes
Special causes
Random causes
Work results, quality checklists, operational definitions, and the management plan are:
A.
B.
C.
D.
Inputs to quality control
Outputs from quality control
Inputs to quality assurance
Outputs from quality assurance
A control chart is being used to control a manufacturing process. As part of the control a sample of
five years is taken from the manufacturing process each hour of operation. Each of the five parts is
measured, and the dimension is recorded on the work sheet. The average of the five parts is plotted
on the control chart. This is called which of the following values?
A.
B.
C.
D.
X
X bar
Sample average
Control average
Process Analysis is a function of:
A.
B.
C.
D.
Performance Analysis
Quality Metrics
Process Improvement Plan
Quality Improvement Plan
Root Cause Analysis relates to:
A.
B.
C.
D.
Process Analysis
Quality Audits
Quality Control Measurements
Performance Measurements
Trend Analysis is often performed using:
A.
B.
C.
D.
E.
Cause and Effect Diagram
Control Charts
Pareto Chart
Run Chart
Scatter Diagram
A Pareto diagram can be best described as:
A.
B.
C.
D.
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Cause and Effect Diagram
Scatter Chart
Control Chart
Histogram
A planning phase for an engineering component generated 80 engineering drawings.
The QA team randomly selected 8 drawings for inspection. This exercise can BEST be
described as example of:
A.
B.
C.
D.
Inspection
Statistical Sampling
Flowcharting
Control Chart
Which is the BEST definition of quality?
A. A product made of very expensive materials.
B. A product made with a lot of care by the team who built it.
C. A product that satisfies the requirements of the people who pay for
it.
D. A product that passes all of its tests.
A project manager is reporting the final status of the closed contract to the
stakeholders. Which form of communication is appropriate?
A.
B.
C.
D.
Informal written
Informal verbal
Formal written
Formal verbal
What is a risk owner?
A. The person who monitors the watchlist that contains the risk.
B. The person who meets with stakeholders to explain the risk.
C. The person who makes a risk happen.
D. The person who is responsible for the response plan for the risk.
You are managing a design project. You find that bringing all of your team members
into a single room to work increases their communication, and helps build a sense of
community. This is referred to as a:
A. War room
B. Virtual team
C. Socially active team
D. Common area
Complete the following sentence: "The later a defect is found, __________ ."
A. the easier it is to find
B. the more expensive it is to repair
C. the less important it is to the product
D. the faster it is to repair
You have just been authorized to manage a new project for your company. Which of
the following BEST describes your first action?
A. Create the work breakdown structure
B. Develop the project management plan
C. Develop the project charter
D. Create the preliminary scope statement
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Which of the following is NOT one of the triple constraints?
A. Scope
B. Time
C. Quality
D. Cost
Information about the project must be distributed to all stakeholders. Which of the
following process outputs is used to report the status and cost of project activities?
A. Work performance information
B. Issue logs
C. Status reports
D. Project records
Which of the following is a defect?
A. A mistake made by a team member on the job
B. A change that the team needs to make in how they do the work
C. A project management plan that does not meet its requirements
D. A change request that’s been rejected by the change control board
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True/False
Indicate whether the statement is true or false. 'True' if the statement is true and 'False' for false.
____
1. Projects are never initiated to solve immediate business problems.
____
2. The most critical element in the success of a system development project is user involvement.
____
3. A work breakdown structure (WBS) is simply a list of all the required individual activities and tasks for the
project.
____
4. Slack time is the amount of time a task can be delayed without affecting the project schedule.
____
5. For planning and scheduling purposes, many project managers use project management software and Gantt
charts to plan and track the iterations of the project.
____
6. Project feasibility analysis is an activity that verifies whether a project can be started and successfully
completed.
____
7. Feasibility analysis attempts to identify all the risks of failure.
____
8. Project management is a support discipline, and therefore is not critical to system development.
____
9. Historically, the success rate of system development projects has been very high.
____ 10. A project manager has both internal and external responsibilities.
____ 11. Economic feasibility asks whether the anticipated benefits are greater than the projected costs to develop the
information system.
____ 12. Increased customer satisfaction (not measurable in dollars) is an example of a tangible benefit.
____ 13. Schedule feasibility is not a concern when the project must be completed by a specific date.
____ 14. Interviewing stakeholders is by far the most effective way to understand business functions and business
rules.
____ 15. Joint application design (JAD) is a technique used to expedite the investigation of system requirements.
____ 16. The objective of a structured walkthrough is to fix errors in a system.
____ 17. The analysis phase involves defining in great detail what the information system needs to accomplish in order
to provide the organization with the desired benefits.
____ 18. One of the analyst's first tasks is to identify every type of stakeholder who has an interest in, or will be
involved in, the new system.
____ 19. Business users are the people who use the system to perform the day-to-day operations of an organization.
____ 20. The objective of the design phase of system development is to understand the business functions and develop
the system requirements.
____ 21. The activities of the analysis phase include gathering information, defining system requirements, and
reviewing recommendations with management.
____ 22. Systems analysis involves the creation of detailed logical models.
____ 23. Prototypes can prove that the technology can do what it is supposed to do.
____ 24. Information users are those that use the system to perform the day-to-day operations of an organization.
____ 25. Workflows can be documented using an activity diagram.
____ 26. It is usually not necessary to identify all of the business processes in order to develop a new information
system.
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____ 27. The reason an analyst uses many different models is that each relates to different aspects of the system.
____ 28. Mathematical models can be narrative memos, reports, or lists.
____ 29. A descriptive model can involve writing a process or procedure in a very precise way, referred to as structured
English or pseudocode.
____ 30. Graphical models make it harder to understand complex relationships.
____ 31. Models are never created during the design phase of the systems development life cycle (SDLC).
____ 32. Design models are physical models because they show how some aspects of the system will be implemented
with specific technology.
____ 33. An analyst can best describe the requirements for an information system using a collection of models.
____ 34. A key reason that modeling is important in system development is the complexity of describing information
systems.
Multiple Choice
Identify the choice that best completes the statement or answers the question.
____ 35. Which of the following principles of project management defines and controls the functions that are to be
included in the system?
a. Project quality management
c. Project cost management
b. Project time management
d. Project scope management
____ 36. A(n) ____ is one that can be measured or estimated in terms of dollars and that accrue to the organization.
a. net present value (NPV)
c. breakeven point
b. tangible benefit
d. intangible benefit
____ 37. A determination of economic feasibility of the project always requires a thorough ____.
a. cost/benefit analysis
c. system scope document
b. proof of concept prototype
d. work breakdown structure (WBS)
____ 38. A(n) ____ is a good tool for monitoring the progress of a project as it moves along.
a. entity-relationship diagram (ERD)
c. work breakdown structure
b. Gantt chart
d. context diagram
____ 39. The ____ is a sequence of tasks that cannot be delayed without causing the project to be completed late.
a. float
c. payback period
b. critical path
d. milestone
____ 40. An example of an intangible benefit is ____.
a. increased levels of service
b. reduced employee morale
c. lost productivity
d. lost customers
____ 41. Which of the following principles of project management identifies all stakeholders?
a. Project Risk Management
c. Project Human Resource Management
b. Project Communication Management
d. Project Time Management
____ 42. Projects initiated through strategic planning are sometimes described as ____ projects
a. critical
c. prototype
b. top-down
d. weighted
____ 43. A ____ combines three components: the problem description, the business benefits, and the system
capabilities.
a. proof-of-concept prototype
c. system scope document
b. context diagram
d. data flow diagram (DFD)
____ 44. A ____ describes the purpose of the new system, the potential start and completion dates, and the key
stakeholders and sponsors of the new system.
a. cost/benefit analysis
c. work breakdown structure (WBS)
b. project schedule
d. project charter
____ 45. ____ are normally described in terms of the influences that can change the financial statements, either by
decreasing costs or increasing revenues.
a. Work breakdown structures
c. Scope documents
b. Intangible benefits
d. Business benefits
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____ 46. During the planning phase of the system development life cycle (SDLC), the ____ helps to define the scope
of the problem.
a. critical path method (CPM) chart
b. project evaluation and review technique (PERT) chart
c. proof of concept prototype
d. context diagram
____ 47. There are two general approaches for building a ____: (1) by deliverable and (2) by a sequential timeline.
a. system scope document
c. proof of concept prototype
b. work breakdown structure (WBS)
d. context diagram
____ 48. The objective of ____ is to calculate a percentage return so that the costs and benefits are exactly equal over
the specified time period.
a. return on investment (ROI)
b. project evaluation and review technique (PERT)
c. cost/benefit analysis
d. net present value (NPV)
____ 49. The objective of ____ is to determine a specific value based on a predetermined discount rate.
a. project evaluation and review technique (PERT)
b. return on investment (ROI)
c. cost/benefit analysis
d. net present value (NPV)
____ 50. Which of the following is a responsibility of the project manager from an external perspective?
a. report project status and progress
c. assess team members to tasks
b. assess project risks
d. develop project schedule
____ 51. Which of the following is true of a team leader?
a. has high to almost total authority
b. primarily leads big IT projects
c. may have both project management duties and some technical duties
d. works primarily on projects in which the all business functions are interdependent
____ 52. When someone has a phobia of computers which may cause problems in the deployment of a new
information system, this should be determined during ____.
a. Risk analysis
c. Economic feasibility analysis
b. Technological feasibility analysis
d. Cultural feasibility analysis
____ 53. The objective in assessing ____ is to determine whether a development project has a reasonable chance of
success.
a. risk
c. feasibility
b. resource requirements
d. slack time
____ 54. Which of the following describes the activities that the system must perform—that is, the business uses to
which the system will be applied?
a. Functional requirements
c. User requirements
b. General requirements
d. Technical requirements
____ 55. Clients play what role in the development of a new system?
a. Develop the project plan
c. Define the business processes
b. Fund the project
d. Lead the project team
____ 56. Questionnaires can be useful in information gathering when users ____.
a. are widely distributed geographically
b. need prompting to respond to questions
c. are not well-informed
d. do not have time for interviews
____ 57. Questions that have a simple, definitive answer are called ____ questions.
a. opinion
c. open-ended
b. closed-ended
d. multiple choice
____ 58. Which of the following is normally the most time-consuming and resource-expensive operation?
a. Building prototypes
c. Reviewing existing reports
b. Observing business processes
d. Interviewing stakeholders
____ 59. Questionnaires can be used to ask questions that ____.
a. determine user opinions
c. define the system functions
b. determine the stakeholders
d. detail user procedures
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____ 60. During a fact-finding interview, an important guideline is ____.
a. to minimize importance of the user participants
b. to include as many users as possible
c. not to waste project time by including too many analysts
d. to probe to get sufficient details
____ 61. A prototype has which of the following characteristics?
a. Includes work procedures, both extensive and throwaway
b. Is operative and executable, is focused on a specific objective, is quickly built
c. Has good look and feel, is executable, and is complete
d. Is quickly built, has mock-up, and is complete
____ 62. The type of prototype used during the analysis phase is the ____ prototype.
a. discovery
c. interface
b. evolving
d. functioning
____ 63. The purpose of joint application design (JAD) is to ____.
a. establish a design environment
b. design a prototype
c. expedite the design of the system
d. expedite the investigation of system requirements
____ 64. A group support system (GSS) is a computer system that ____.
a. facilitates group discussion sessions
b. supports all employees in the same group
c. provides secure access to a group of users
d. permits users to form personal groups
____ 65. The objective of a structured walkthrough is to ____.
a. fix problems in the system
c. find errors and problems
b. inform the project leader of progress
d. walkthrough a piece of work
____ 66. The strength of closed-ended questions is that they ____.
a. invite discussion and elaboration
c. invite opinions
b. limit answers to a set of choices
d. invite comments
____ 67. A ____ model shows what the system is supposed to do in great detail, without committing to any one
technology.
a. logical
c. vertical
b. physical
d. horizontal
____ 68. ____ requirements are based on the procedures and rules that the organization uses to run its business.
a. Physical
c. Logical
b. Functional
d. System
____ 69. A ____ is the sequence of processing steps that completely handles one business transaction or customer
request.
a. model
c. mock-up
b. prototype
d. workflow
____ 70. A(n) ____ describes the various user (or system) activities, the person who does each activity, and the
sequential flow of these activities.
a. activity diagram
c. mock-up
b. synchronization bar
d. swim lane
____ 71. ____ sessions have been largely successful in reducing project development efforts and shortening the
schedule.
a. Business process reengineering (BPR)
c. Swimlane
b. Group support system (GSS)
d. Joint application design (JAD)
____ 72. The first item to be reviewed during a structured walkthrough is the documentation that was developed as part
of the ____ phase of the systems development life cycle (SDLC).
a. design
c. analysis
b. planning
d. implementation
____ 73. The modern structured analysis technique uses data flow diagrams (DFDs) and ____.
a. entity-relationship diagrams (ERDs)
c. decision support systems (DSS)
b. activity diagrams
d. workflows
____ 74. ____ requirements are sometimes considered a subset of performance requirements.
a. Technical
c. Usability
b. Reliability
d. Security
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____ 75. ____ requirements may apply to areas such as network communications and storage.
a. Technical
c. Usability
b. Security
d. Reliability
____ 76. The term “____” refers to all the people who have an interest in the successful implementation of the system.
a. users
c. middle managers
b. clients
d. stakeholders
____ 77. ____ requirements describe operational characteristics related to the environment.
a. Performance
c. Reliability
b. Technical
d. Usability
____ 78. ____ requirements describe operational characteristics related to users.
a. Usability
c. Reliability
b. Technical
d. Performance
____ 79. ____ requirements are most often documented in graphical and textual models.
a. Security
c. Technical
b. Nonfunctional
d. Functional
____ 80. A representation of some aspect of the system being built is a ____.
a. tool
c. model
b. technique
d. GUI
Essay
81. List five common reasons why projects fail.
82. There are generally six areas to assess when confirming project feasibility. What are they?
83. What is difference between functional and nonfunctional requirements?
84. Provide a list of the most widely used techniques of information gathering.
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What are two data tables in Microsoft
Project ?
Create a flow diagram for up to 2
levels describing hospital
management.
What are the different inputs and
outputs of the phases in SDLC ?
How do I speedup the project delivery
without affecting the cost?
How to estimate the cost of projects
using Mirosoft Project?
IS 430 FINAL Spring 2014
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What are the main features of Microsoft Project?
Microsoft Project offers the following features:
Who are the typical users of Microsoft Project?
What languages does Microsoft Project support?
Q. What level of support does Microsoft Project offer?
Q. What are the main benefits of using Microsoft Project ?
IS 430 FINAL Spring 2014
Page 13
Question:
You work as a Project Manager at ABC.You notice that a section of the project is located in the wrong phase. The
section includes a summary task that contains eight subtasks and two milestones. You need to move the section
complete with the summary tasks and milestones to a different project phase. You want the Work
Breakdown Structure (WBS) numbering to be updated to match the destination phase.
Which of the following actions should you take?
A. You should select the summary task and select Change Working Time on the Project ribbon.
B. You should select the summary task and modify the start and finish dates.
C. You should open the properties of the summary task, select the Advanced tab and configure
the WBS code.
D. You should select the section including the summary task and milestones and click the Move
task option.
E. You should select the summary task and drag it to the correct phase.
Answer: _______________
Question:
Your work at ABC.com includes management of projects using Microsoft Project Professional.
You have several tasks in your project schedule. The tasks are a mix of active and inactive
tasks that are automatically or manually scheduled. Some tasks are summary tasks that include
subtasks. The tasks are listed using different text colors and fonts including bold, underline and
strikethrough fonts.
Which of the following actions should you take?
a.
b.
c.
d.
You should alter all the tasks to be Manually Scheduled tasks.
You should alter all the tasks to be Auto Scheduled tasks.
You should alter the font of all tasks listed with a strikethrough font.
You should alter the font of all tasks listed with a bold font.
Answer:_____________________
Question:
You work as a Project Manager at ABC.com. You are using Microsoft Project Professional
to manage multiple projects. Some resources are shared and work is distributed between the projects. You have
received instructions to modify the workload for some of the shared resources.
Which two of the following actions should you take? (Choose two.)
A. You should consider inserting the existing project schedules into a blank project as
subprojects.
B. You should consider select the Links Between Projects option.
C. You should consider opening each existing project schedule and select the shared resource
pool.
D. You should consider enabling the Load Summary Resource Assignments option.
E. You should consider selecting the Level Resource function and select the required resources.
F. You should consider selecting the Level All function.
Answer: _____________________
IS 430 FINAL Spring 2014
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Question:
Your work at ABC.com includes management of projects using Microsoft Project Professional.
You are working on a Software System Development project.
You have a task named Business Requirements Definition that is scheduled to be completed by
20th July.
The constraint type for all tasks listed in the project schedule is configured as “As Soon As
Possible”.
The project team members inform you that the Business Requirements Definition task will be
completed by 15th July. You want the default Gantt chart to show 20th July as the completion
date instead of 15th July.
Which of the following actions should you take?
A.
B.
C.
D.
Open the task information window and enter 20th July in the Constraint date field.
Open the task information window and enter 20th July in the Deadline date field.
Open the task information window and select the Fixed Units option in the Task Type field.
Open the task information window and enter 20th July in the Finish date field.
Answer:_______________________
Question:
You work as a Project Manager at ABC.com.
The project will be divided into five major phases. The time that each phase will take is still being
calculated but the entire project needs to be completed within 6 months.
How should you configure the project to indicate that the entire duration will be 180 days?
A.
B.
C.
D.
You should configure five summary tasks each with a duration of 36 days.
You should set the Status Date to 180 days into the future.
You should enter the project timescale in the project calendar.
You should create a single summary task with the manually scheduled option.
Answer:_______________________
Question:
You work as a Project Manager at ABC.com.
The resources in the project work from 6pm to 10pm four days a week from Monday through
Thursday.
You have been instructed to create a new default calendar for the project so that the working
hours of the part-time resources are reflected.
Which of the following actions should you take?
A. You should modify the Standard calendar then select the Update Project option.
B. You should navigate to the Change Working Time window and click Create New Calendar.
C. Then change the calendar type in the Project Options dialog box.
D. You should change the calendar type to part-time in the Project Options dialog box.
E. You should navigate to the Change Working Time window and change the calendar type to
part-time.
Answer: ______________________
IS 430 FINAL Spring 2014
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