Assessment Cover Sheet and Competency Record Assessment Cover Sheet - Section 1 Student Assessment Declaration Writing in RED is for the Trainers only I agree to undertake assessment in this unit of competency as listed above as; I understand the assessment process and types of assessment task required to be completed as listed in the Assessment Evidence required section. I declare that the information provided by me in the assessment tasks is my own authentic work or I have used accurate referencing of sources where required and avoided plagiarism of any kind I understand that prior to assessment; I need to inform my DMP Training Assessor should I have any special needs to be considered during assessment. I understand how my assessment outcome will be determined. I understand my right of appeal should I disagree with my assessment outcome and know how to access and follow the Appeals process contained within the Student Information book. Student signature Date Assessor signature Date Competency Record – Section 2 Students name Students USI Assessor name Location Email/Distance learning Unit(s) of competency assessed SITHFAB201 Provide responsible service of alcohol Assessment evidence required Assessment Task 1 Written/Oral Question Assessment Task 2 Demonstration - Role play’s Assessment Task 3 Demonstration - Role play’s Assessment Task 4 Demonstration - Case studies Assessor to tick boxes below based on evidence Assessment evidence meets the rules of evidence? Assessment result Valid Reliable Authentic Reliable Competent Not Yet Competent Is the student appealing this decision and requesting re-assessment? If Yes, When is the next assessment due date Yes Assessor comment on feedback given Student to initial Assessor signature Date SITHFAB201 Responsible service of alcohol assessment V2016 DMP No Student Assessment Page 1 of 10 Students name Date Assessment instructions Students are required to respond to the formative tasks verbally and summative assessments tasks in writing, or as agreed with the DMP Trainer/Assessor. Students are required to complete all Questions (Summative) Students are required to complete all Case study - Scenario (Summative) Students are required to demonstrate their knowledge and skills during a series of Role Plays (Summative) Results On course completion the DMP Training Trainer/Assessor will assess each student’s assessment evidence aligned to the required standard and make a competence determination Students will be informed of their assessment outcome immediately If a student is unsuccessful, they will be resent additional questions to confirm understanding. Or call the trainer 02 49 817 337 If the student is not satisfied with their assessment outcome, a grievance can be lodged with the DMP Training Trainer/Assessor in the first instance. If your grievance cannot be resolved at this level, please contact DMP Training Manager on 02 49 817 337 All assessment outcomes are confidential and secured at the end of the session by DMP Certificates Certificates are issued on successful completion of the course All certificates are numbered and recorded in an issuance register. SITHFAB201 Responsible service of alcohol assessment V2016 DMP Student Assessment Page 2 of 10 ASSESSMENT TASK 1 - Written questions Element 1 1. Name 2 functions of the NSW Office of Liquor Gaming and Racing 2. What are the benefits when we have responsible serving practices in place? Element 2 3. Name the law that controls the sale and service of liquor in restaurants, hotels, nightclubs and registered clubs in NSW. 4. Name 3 legal reasons why you would refuse service of alcohol to a customer 5. Name a liquor promotion that could encourage rapid consumption 6. Which of the following containers is a standard measure and can be served to customers? (Please change the font colour of the correct answer) Football trophy Yard glass 425ml (schooner) glass Shoe 7. Tick the 2 correct RSA posters required to be displayed in a bar area (Please change the font colour of the correct answer) Element 3 Minors not to be served liquor (under 18) Persons under the age of 18 are not permitted in this area by law You must leave this area after the band finishes playing Male and Female toilets at the rear of the hotel Return glasses to the bar after use 8. Describe two factors that affect a person’s blood alcohol concentration level SITHFAB201 Responsible service of alcohol assessment V2016 DMP Student Assessment Page 3 of 10 9. How many standard drinks are there in Alcoholic beverage % of alcohol Amount drinks Schooner of Light beer 2 - 3% alcohol Middy of Regular beer 4 -5% alcohol 100ml of wine 11.5%–13.5% alcohol A Nip of Spirits 40% alcohol of standard 10. Name three long-term health impacts from alcohol abuse? 11. How many grams of alcohol are there in a standard drink? (Please change the font colour of the correct answer) 100 30 10 240 Element 4 12. Name 3 acceptable forms of ID 13. What are 2 safe transport options? 14. Name a house policy SITHFAB201 Responsible service of alcohol assessment V2016 DMP Student Assessment Page 4 of 10 15. What are 2 ways to stop minors getting access to alcohol? 16. Name 2 things to look for when checking ID 17. Name 2 strategies you can use to slow customers up who are approaching intoxication 18. Name 2 alternatives to full strength alcohol? 19. Name 2 non-alcoholic beverages you could recommend to customers 20. Describe 4 signs of an intoxicated customer 21. What is the maximum penalty for serving an intoxicated customer on licensed premises? 22. True or False (change the colour font of the correct answer) The maximum penalty for serving a minor is $11,000 TRUE / FALSE Local licensees are a part of a liquor accord? TRUE / FALSE Eating food before drinking will help slow down the rate of intoxication TRUE / FALSE 23. What is the legal drinking age in New South Wales? (Please change the font colour of the correct answer) 21 18 17 16 SITHFAB201 Responsible service of alcohol assessment V2016 DMP Student Assessment Page 5 of 10 24. Who is defined as a ‘responsible adult’ under the Liquor Act? (Please change the font colour of the correct answer) Club member Parent or Guardian Any person over the age of 18 Any person over the age of 21 Assessment Task 1 Outcome- Trainer only Satisfactory Unsatisfactory ASSESSMENT TASK 2 – Demonstration Role-play The following Scenarios 1, 2, 3, are required to be undertaken by the student to ensure verbal communication is used effectively when dealing face to face with customers. Scenario 1 Customer It’s late in the evening and a customer enters your bar to buy an alcoholic drink. It appears that the customer has already been drinking and looks young. Hi, Can I order a schooner of beer and vodka shot please? As a Bar Attendant What do you observe? What should you ask for? What body language do you use? What tone of voice? Scenario 2 Customer Its now 10 minutes later and the same customer returns to the bar looking rather intoxicated……… Hi, I’ll have another schooner of beer and vodka shot please As a Bar Attendant How should you respond to the drink order? Is there something you might say? What other food and beverage items could you suggest? SITHFAB201 Responsible service of alcohol assessment V2016 DMP Student Assessment Page 6 of 10 Customer Returns to the bar stumbling, dropping money and having difficulty focusing. As a Bar Attendant Do you refuse service? What do you say? What reasons should you give? Name the law? What should you suggest the customer do? Do you have a duty of care to get them home safely? Offers? Assessment Task 2 outcome Satisfactory Unsatisfactory ASSESSMENT TASK 3 - Demonstration Role-Play Below are Scenarios 1 & 2 that require the student to undertake the role of the Bar Attendant to ensure verbal communication skills are used effectively when dealing face to face with customers Scenario 1 A customer that appears to be showing clear signs of intoxication with a noticeable change in behaviour and a lack of judgement walks up to the bar and orders a drink. Customer I want a double bourbon and coke and a tequila shot Bar Attendant What should you say and offer? . You have decided to refuse service. The customer is visibly agitated and argumentative. Customer “I have not had enough to drink, I’m alright” As a Bar Attendant How should you respond to the demand? SITHFAB201 Responsible service of alcohol assessment V2016 DMP Student Assessment Page 7 of 10 What assistance can you give? What body language should you use? Name some conflict resolution skills that you could use? Now the customer refuses to leave Customer “I am meeting my friends here in 10 minutes; I can’t leave so just give me a beer while I’m waiting” As a Bar Attendant How should you respond to the demand? Customer (Very agitated) “I don’t care what you say, this is so unfair. You guys are idiots! As a Bar Attendant How do you respond? If you need assistance who should you seek? Do you need to record this incident? Where? Assessment Task 3 outcome Satisfactory Unsatisfactory ASSESSMENT TASK 4 - Case studies 1. You are working in a bottle-shop and a group of teenagers come in to the store. When they have finished choosing their alcohol they approach the counter. Who do you need to ask for identification? Explain your answer. 2. You are a bar attendant of a busy hotel where you are approached by a male customer, he is looking a little unsteady on his feet and is showing signs of intoxication. What are 3 things that you need to do? SITHFAB201 Responsible service of alcohol assessment V2016 DMP Student Assessment Page 8 of 10 3. Explain or give an example of an appropriate way to speak to him 4. Despite your efforts the man refuses to leave and becomes quite intimidating; explain what further options you have? Assessment Task 4 Outcome Satisfactory Unsatisfactory PLEASE SAVE YOUR COMPLETED ASSESSMENT AND EMAIL EVIDENCE TO YOUR DMP TRAINER TO BE MARKED donna@dmptraining.com.au TASK 1 Written/Oral Questions plays 1&2 TASK 2 Demonstration – Role plays 1, 2, & 3 TASK 3 Demonstration – Role TASK 4 Demonstration – Case stud SITHFAB201 Responsible service of alcohol assessment V2016 DMP Student Assessment Page 9 of 10 SITHFAB201 Responsible service of alcohol assessment V2016 DMP Student Assessment Page 10 of 10