Chapter 4
Rooms Management and
Guest Accounting
Applications
Managing Technology in the Hospitality Industry
Fourth Edition
(469T or 469)
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Competencies for
Rooms Management and Guest
Accounting Applications
1. Identify features and functions of the rooms
management module of a hotel property management
system.
2. Define room status terms and explain the importance
of eliminating room status discrepancies in hotel
operations.
3. Explain how managers can use various reports
commonly generated by the rooms management
module of a hotel property management system.
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(continued)
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Competencies for
Rooms Management and Guest
Accounting Applications
(continued)
4. Identify features and functions of the guest accounting
module of a hotel property management system.
5. Describe the different types of folios that a guest
accounting module may use to monitor transactions.
6. Explain how managers can use various reports
commonly generated by the guest accounting module
of a hotel property management system.
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Room Management Module Functions
 Links front office and housekeeping.
 Identifies room status.
 Assists in assigning rooms.
 Provides in-house guest information.
 Organizes housekeeping activities.
 Provides auxiliary services.
 Generates reports.
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Room Status Terms
 Occupied
 Vacant and ready
 Complimentary
 Out-of-order
 On-change
 Lock-out
 Do not disturb
 DNCO (did not check out)
 Sleep-out
 Due out
 Skipper
 Check-out
 Sleeper
 Late check-out
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Rooms Management Module Reports
Rooms allotment report
Expected arrival/departure report
Registration progress report
Rooms activity forecast
Actual departures report
Housekeeper assignment report
Housekeeper productivity report
Rooms productivity report
Rooms history report
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Guest Accounting Module Functions
Online charge postings
Automatic file updating and maintenance
Folio display/printing
Electronic controls:
 Folio handling
 Account balances
 Cashier reconciliation
 Food and beverage guest checks
 Account auditing
 Accounts receivable
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Types of Folios
Individual folios
Master folios
Non-guest folios
Employee folios
Control folios
Semipermanent folios
Permanent folios
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Guest Accounting Module Reports
 Ledger summary report
 Revenue center report
 Guest check control report
 Transfer report
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