Specialized Hospitality Applications
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Point of Sale (POS) - Computerized Cash Register and more
– Micros, Aloha, Squirrel etc.
Menu Management Systems (MMS) - Develop Recipes/Menu
– Food Track, C-Bord
Back Office Applications - Inventory, Accounting etc.
Automated Beverage Management Systems (ABC)
Central (Computerized) Reservation Systems (CRS)
– Airlines, Hotels, Car Rentals
Catering and Event Management Systems i.e. Delphi
Property Management Systems (PMS)
– Security Systems
– Call Accounting Systems (CAS)
– Energy Management Systems

COMPUTER BASED PROPERTY
MANAGEMENT SYSTEMS
(PMS)
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COMPUTER BASED RESERVATION
SYSTEMS
ROOMS MANAGEMENT
GUEST ACCOUNTING
PROPERTY MANAGEMENT INTERFACES

ROOMS MANAGEMENT
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CURRENT ROOM STATUS
ASSIST IN ROOM ASSIGNMENTS AT
CHECK-IN
ORGANIZE HOUSEKEEPING ACTIVITIES
PROVIDE AUXILIARY SERVICES
GENERATE REPORTS FOR MANAGEMENT

CURRENT ROOM STATUS
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POSSIBLE ROOM STATUS
– O/D O/C V/D V/C OOO C/O
INSTANTANEOUS CHANGES TO ROOM
STATUS
– HOUSEKEEPING PMS FRONT DESK
– FRONT DESK PMS HOUSEKEEPING
DISPLAY ROOMS BY CURRENT STATUS
ROOM STATUS DISCREPANCY

ASSIST IN ROOM
ASSIGNMENTS
(GUEST CHECK-IN)
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PRE-BLOCK ROOMS FOR RESERVATIONS
– LONG AND SHORT TERM
DETERMINE AVAILABILITY OF ROOMS BY
RATE AND TYPE
AUTOMATIC ASSIGNMENT OF ROOM
AND RATE
MINIMIZE ROOM ASSIGNMENT ERRORS

ASSISTS WITH
HOUSEKEEPING ACTIVITIES
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FORECASTING ROOMS TO BE CLEANED
SCHEDULING HOUSEKEEPERS
ASSIGNING ROOMS TO HOUSEKEEPERS
MEASURE PRODUCTIVITY
ESTIMATE NEXT DAY WORKLOAD AND
OPTIONS
PLANNING OF MAINTENANCE AND
CLEANING

PROVIDE REPORTS
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FRONT DESK REPORTS
– ROOM ALLOTMENT REPORT
– HOUSE STATUS
– EXPECTED ARRIVALS AND DEPARTURES
– REGISTRATION PROGRESS REPORT
– ACTUAL DEPARTURE REPORT
HOUSEKEEPING REPORTS
– HOUSEKEEPER ASSIGNMENT
– HOUSEKEEPER PRODUCTIVITY
LONGER TERM REPORTS
– ROOMS PRODUCTIVITY
– ROOM HISTORY

GUEST ACCOUNTING
ACTIVITIES
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TYPES OF ACCOUNTS (FOLIOS)
FOLIO ACTIVITIES
– POSTING CHARGES
– UPDATING FOLIOS
– ACCOUNT SETTLEMENT
MANAGEMENT REPORTS GENERATED

CREATING AN ACCOUNT
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GUEST NAME
ADDRESS
ROOM NUMBER
FOLIO NUMBER OR NUMBERS

TYPES OF ACCOUNTS
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INDIVIDUAL FOLIOS
MASTER FOLIOS
NON-GUEST FOLIOS
EMPLOYEE FOLIOS
CONTROL FOLIOS

POSTING ENTRIES
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IDENTIFY CORRECT FOLIO
POST CHARGES (REFERENCE CODE)
CREDIT MONITORING

NIGHT AUDIT
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SYSTEM UPDATE
– NON-AUTOMATED
– AUTOMATED
CLOSING THE ACCOUNTING DAY

ACCOUNT SETTLEMENT
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CHECK OUT
– PROVIDE DETAILED STATEMENT
– RESOLVE DISCREPANCIES
– ELIMINATE LATE CHARGES