remote brief communication between
people, including text messages, emails,
memos and letters. See ex 103-104
 Seeks the goodwill of readers through its
word choice
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Research skills: stakeholders?
Importance:
1. Making decisions
2. Sharing information
Characteristics:
a. Goodwill
b. Principles of effective communication
(table 5.1 P107)
c. Use of suitable tone and humour
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d. Audience for text messages:
i. Use of abreviations
ii. Formality depends on the reader
iii. Brief and informal but clear
iv. Popular
v. Important business avenue
vi. Effective and inexpensive
Audience for email
1. Common way of communication
2. Readers may be inside or outside the
writer’s organization
3. More focused
4. Brief but comprehensive
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Audience for memos
1. Inside organization (internal audience)
2. Must consider audience carefully
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1.
Audience for letters
Outside organization (external
communication for external audience)
Prewriting (p.110)
 Planning text messages and emails
1. Subject line should be specific
2. Consider readers’ expectations for
formality and length
3. Plan for differences in email software
4. Context of message should be clear
Dos and Don’ts (113)

Planning memos
1. Brief
2. Covers one topic
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1.
Planning letters
Usually formal (p. 114)
Formatting sms and emails
 Formatting memos
To:
From:
Date:
Subject:

Pp. 115-119
Letter parts
 Heading, dateline, inside address,
salutation, body, complimentary closing,
signature and reference initials. P. 120
 Letter styles p. 121
 Composing the message p.122
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Honesty – Truthful and accurate communication are provided to the
best of ability. Permission is obtained before using another's work. Work is
not done outside the job scope of the client or employer.
Confidentiality – Business-sensitive information is disclosed only at the
consent of the client or employer or when legally required.
Quality – Realistic agreements are made with clients and employers.
Obligations are strived to be fulfilled in a timely and responsible manner.
Fairness – Business interest of clients and employers are served as long as
they are inline with the public good. Any conflict of interest is disclosed
to the concerned, and their approval must be obtain be proceeding.
Professionalism – Technical communication is improved through integrity
and excellence in performing each task taken. Others in the profession
are assisted through mentoring, networking, and instruction. There are
also conferences and course for improvement.
Source: http://www.kdingo.net/engl462group_3/index.php?t=ethics
Group work
 Go to the library. Collect information
about letters, emails or memos in your
field
 Describe the format, language, and
content
 Graded 3%
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