Forms of Communication
Types of Communication
Communication takes many forms
 Thank you note
 Reports
 Poem
 Manuals
 Exams
 Spreadsheets
 Fax cover sheet
 Brochures
 Web Page
 Newsletters
 Textbook page
 Text Messages
 Letters
 Email
 Memos
 Song
Types of Communication
 Nonverbal
 Less structured, harder to classify
 More spontaneous, less control
 Verbal
 More structured, easier to study
 Conscious purpose, more control
Nonverbal communication
 Communication by other
means than by using
words, such as through
facial expressions, hand
gestures, and tone of
voice
Thumb’s Up
The Dog Call
OK
Peace
Rock on
Written Communication
Oral Communication
Written Communication
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Notes
Memos
Email
Letters
Reports
Web sites
Promotional Materials
Other written documents
Notes, Memos, and Emails
Oh my!
 What are notes?
 Informal personal messages
 Why would you write by hand?
 Gives message a personal touch
 When do you write notes?
 Congratulations or thank you
Notes, Memos, and Emails
Oh my!
 What are
memorandums?
 Written messages to
people within the same
organization; usually
never go through the
postal system
 Most common form of
written communication
•What are the
3 main parts?
–Heading
–Subject line
–Message
Compose a Memo
Assignment:
 Using the handout, write a
memo notifying the sales
staff of changes in the
schedule.
 Email me a copy of your
completed memo.
NicholsMichelleR@gmail.com
Notes, Memos, and Emails
Oh my!
 What is electronic mail?
 Communication technology
that send memos from one
computer directly to another.
 Why send email?
 Efficient, low cost, speedy, 24
hour access, multiply
audiences, print, save, etc.
Notes, Memos, and Emails
Oh my!
 What are 6 basic guidelines for email?
 Keep paragraphs short
 Keep messages on one screen (no scrolling)
 DO NOT USE ALL CAPS, it means you are YELLING :-O
 Respond with enough information so the reader knows
what you are talking about
 Don’t send stupid messages. We are busy!
 Don’t use email to give bad news. It is NOT
ACCEPTABLE to fire someone or breakup with someone
over email!
Notes, Memos, and Emails
Oh my!
 Create an email address at www.gmail.com.
 IF you have an account with your name as the address, you may use it. If not,
you will need to create a new one.
 Use the email and memo guidelines to send an email
to:
 3 classmates – inviting them to a party (request)
 2 classmates – persuading them to buy your…
 1 classmate – instructing them to bring junk mail, ads, or sale
papers on Friday to class
 COPY ME ON REPLIES!
 NicholsMichelleR@gmail.com
Parts of a Business Letter
 There are seven standard parts of a business letter.
 Heading – return address
 Date – when letter was written
 Inside Address – mailing address of reader
 Salutation – the greeting
 Body – message of the letter (paragraphs)
 Complimentary Close – used to end message
 Signature Block
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Signature
Sender’s typed name and title (optional)
Business Letter Project - 1
 Review information and examples. Study the sample request letter on
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page 317 in the textbook.
Based on the handout given, write a rough draft letter requesting
routine information based on the given scenario. Proofread and edit
your letter and then check your work with another student. Have
your partner read your letter aloud to you. Ask the teacher to check
your rough draft.
Revise your letter making any needed corrections. Print the final
draft.
Fold your final draft and place it in a correctly addressed envelope. Do
not seal the mailing envelope. Turn it in with the Rubric for Writing
Business Letters.
THIS COUNTS AS A TEST GRADE!
Textbook Reference: Communicating for Success, 3rd. ed. Thomson/SouthWestern
Business Letter Project - 2
 Based on the handout given, write a rough draft letter answering a
routine request for information based on the given scenario.
Proofread and edit your letter and then check your work with another
student. Have your partner read your letter aloud to you. Ask the
teacher to check your rough draft.
 Revise your letter making any needed corrections. Print the final
draft.
 Fold your final draft and place it in a correctly addressed envelope. Do
not seal the mailing envelope. Turn it in with the Rubric for Writing
Business Letters.
 THIS COUNTS AS A TEST GRADE!
Reference: Foundation Skills Unit Plan CTAE Resources – Business Letter Writing
Slides were adapted and revised using Communicating for Success, 3rd ed. textbook and files from Summer
Rogers GACTE Workshop, 2008. Permission granted for use.