Unleashing Change
through a Peer-to-Peer
Approach
Valerie Davis-Howard
Vice President and Senior Consultant
@kjcginc
The Forum on Workplace Inclusion
• 18 March 2015
Welcome and Purpose of the
Spotlight Session
 Discuss how peer-to-peer leadership can
create successful change where other
approaches fail.
 Explain how the approach works and share
some examples of the impact.
@kjcginc
Copyright © 2015 The Kaleel Jamison Consulting Group, Inc. All rights reserved. No duplication permitted without written consent. 518.271.7000. www.kjcg.com
Inclusion starts with
HELLO!
@kjcginc
Copyright © 2015 The Kaleel Jamison Consulting Group, Inc. All rights reserved. No duplication permitted without written consent. 518.271.7000. www.kjcg.com
One Major Criterion for Success
SPEED
 Because the world is changing at a mind-boggling
pace, knowledge transfer and application must keep
up.
@kjcginc
Copyright © 2015 The Kaleel Jamison Consulting Group, Inc. All rights reserved. No duplication permitted without written consent. 518.271.7000. www.kjcg.com
Knowledge: Old Model vs. New Model
 In the old model, knowledge was defined as
scarce: a source of power and control.
 A few leaders went into a room to figure out the
future.
 In the new model today’s organizations need the
wisdom of everyone to succeed and EXPONENTIAL
change, not just incremental change……… FAST!
@kjcginc
Copyright © 2015 The Kaleel Jamison Consulting Group, Inc. All rights reserved. No duplication permitted without written consent. 518.271.7000. www.kjcg.com
The Peer-to-Peer Model for Change
SENIOR LEADERSHIP
UNION LEADERSHIP
•
•
•
•
• Learning
• Sponsoring
• Partnering
Learning
Modeling
Sponsoring
Executive Pods
PEOPLE MANAGERS
ORGANIZATION
•
•
•
•
•FROMTO
•New mindsets and behaviors
•The HOWSM for achieving business results
•Support systems for the mindsets and
behaviors
Education
Accountable
Sponsorship
Leading their areas
PEOPLE INVOLVED IN CHANGE EFFORTS
• Learning
• Incorporate in their change work
@kjcginc
Copyright © 2015 The Kaleel Jamison Consulting Group, Inc. All rights reserved. No duplication permitted without written consent. 518.271.7000. www.kjcg.com
How does it work?
 Multi-day learning experience for a core
group of individuals from all levels of
organization.
 Each individual forms a spin-off group
(“pod”) of 2-8 Change Allies - then
models and promotes the New
Behaviors with them.
 Change Allies cultivate the new skills and
mindsets and model and champion them
with others.
 Mindsets and Behaviors spread rapidly
from 10% to the entire organization.
@kjcginc
Copyright © 2015 The Kaleel Jamison Consulting Group, Inc. All rights reserved. No duplication permitted without written consent. 518.271.7000. www.kjcg.com
Why it Works
 Creates a Pull effect from colleagues vs. Push
from leadership.
 Team members trust and value their peers.
 Speed of knowledge transfer and knowledge
application.
 Immediate, visible impact within 6 months; bottomline impact in 3 years.
 Reach masses in fewer “training hours.”
@kjcginc
Copyright © 2015 The Kaleel Jamison Consulting Group, Inc. All rights reserved. No duplication permitted without written consent. 518.271.7000. www.kjcg.com
The Power of the Initial Ally
Derek Sivers:
How to Start a
Movement
@kjcginc
Copyright © 2015 The Kaleel Jamison Consulting Group, Inc. All rights reserved. No duplication permitted without written consent. 518.271.7000. www.kjcg.com
Keys for Success
 Simultaneous education with the Senior Leadership
Team.
 Involving managers early on – clarifying their role,
how they can be supportive, expectations re: time
investment.
 Coaching leaders to move out of the way and TRUST
the work of the Change Partners.
 Key sponsor: attends sessions, two-way communication and feedback,
builds individual relationships, celebrates and recognizes the group.
 Balancing the time demands … integrating their Pod responsibilities into
day-to-day work interactions.
 Including responsibilities in objectives/PA’s where possible.
@kjcginc
Copyright © 2015 The Kaleel Jamison Consulting Group, Inc. All rights reserved. No duplication permitted without written consent. 518.271.7000. www.kjcg.com
Team and Organizational Impact









Ripple effect change
Each one–teach one (accountability)
Do as I do (Managers  People Leaders)
Peer-to-Peer influence
Something feels different???
Why are you saying HI to me?
Why did the manager ask me my opinion?
The horse is out of the gate!
I’VE BEEN UNLEASHED!!
@kjcginc
Copyright © 2015 The Kaleel Jamison Consulting Group, Inc. All rights reserved. No duplication permitted without written consent. 518.271.7000. www.kjcg.com
Sample Client Results
Client W
 Plant was slated for
closure due to
underperformance. Client Z
 Productivity and
 Savings of 8.5 working
performance
hours/month through
improved so
30-min reduction in
Client X
drastically that plant
monthly meetings.
 Decreased turnover
was removed from  Process time reduced
from 35.8% to 15.4%.
closure list and
from 7 weeks to 7
 Business grew 4.7%.
became productivity
hours due to radically  Savings of $300,000
model for other
improved union and
in expenses.
plants.
management
 Received best
collaboration.
customer satisfaction
rating in the company.
@kjcginc
Copyright © 2015 The Kaleel Jamison Consulting Group, Inc. All rights reserved. No duplication permitted without written consent. 518.271.7000. www.kjcg.com
Thank You!
Connect with us at kjcg.com
Valerie Davis-Howard
Vice President and Senior Consultant
@kjcginc
Copyright © 2015 The Kaleel Jamison Consulting Group, Inc. All rights reserved. No duplication permitted without written consent. 518.271.7000. www.kjcg.com