SYLLABUS
TULSA COMMUNITY COLLEGE
SPRING 2015
201520
Course: Supervision/Leadership: Hospitality
Course #: BUSN_2993 Section: 461 CRN: 26975
Day(s) and Time(s): Mondays, 13:15 - 16:30
Start and end dates: 03/09/2015 – 05/10/2015
1 class weekly for 8 weeks
Course Delivery Method: 8 Week Blended
Course format: Classroom & Blackboard
Instructor:
Phillip King, MES
Office e-mail: phillip.king@tulsacc.edu
Office Hours: 09:00 – 17:00 (Mon – Sun)
Office Phone: 918.237.1898
CONTACT THE DIVISION OFFICE
Division: West Campus Business & IT
Associate Dean: Gornie Williams
Office: L-244
Phone: 918.595.8033
CONTACT ACADEMIC & CAMPUS SERVICES
West Campus
Director: DiAnne Cunningham
Office: I-106
Phone: 918.595.8060
COURSE PREREQUISITES
No previous industry experience or coursework is required. Students are expected to possess basic
computer skills such as creating a Word Document and file management. As part of the course, all students
are required to complete the online blackboard orientation.
COURSE DESCRIPTION
This course will cover the principals involved with the successful operation of a lodging establishment.
Specific topics will include the planning and development of a hotel, design and organization, revenue and
cost centers, security issues, various legal issues including ADA compliance, ethical considerations,
operational controls, finance, and information technology utilization. Lecture 3 hours. No laboratory.
TEXTBOOKS, SUPPLIES AND OTHER RESOURCES
Title: Foundations of Lodging Management
Edition: 2nd
Author: Ninemeier/Hayes/Miller
Publisher: Pearson
ISBN: 780132560894
All textbooks are available online at http://tccstores.tulsacc.edu/tulsa/home.aspx
In addition, books may be found at the Northeast Campus bookstore: 918.595.7425
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COURSE STRUCTURE
TCC’s Hospitality Management Program prepares students for supervisory and management occupations in
the hospitality industry. This course is designed for students who desire to pursue a career in the lodging
industry. The course will describe the basic responsibilities of hotel managers and supervisors. This eight
week course is presented in four modules. The learning objectives for each module are listed below and are
also listed under the learning objectives module on the blackboard site. There are weekly assignments that
help the students accomplish the learning objectives. Weekly assignments must be completed by the
weekly deadline. These deadlines are listed on the course agenda and are also listed on the weekly
assignment buttons. Failure to complete an assignment by the weekly deadline will result in a score of zero
on the assignment.
LEARNING OBJECTIVES
Upon successful completion of this course students will be able to—
Course Level Objectives:
 Explain the procedures for successfully running a lodging facility.
 Describe the scope, characteristics, and segments of the hotel and lodging industry.
 Describe how hotel managers and supervisors conduct their responsibilities.
Module 1 Objectives-Chapters 1,2,14
 Describe how the lodging industry has developed over its history.
 Explain how hotel properties are classified.
 Explain how the lodging industry measures success.
 Distinguish the different types of investors who own hotels.
 Explain the role of hotel management companies.
 Discuss the role of franchise organizations.
 Examine career opportunities in the lodging industry.
 Explain career success factors.
Module 2 Objectives-Chapters 3,4,5
 Define quality explain its impact upon the level of service in the industry.
 Demonstrate the concept of “moments of truth.”
 Explain the role of employees in delivering quality service.
 Explain the four major functions of management.
 Describe the hotel manager’s job.
 Explain how managers interact with hotel owners.
 Explain the hiring process in hotel properties.
 Describe some of the important issues related to training.
 Describe the advantages of a diverse workforce.
Module 3 Objectives-Chapters 6,7,8,9
 Explain the main activities that occur in a hotel’s front office.
 Describe the process of forecasting demand and establishing room rates.
 Discuss the major sources of hotel reservations.
 Explain hotel data and the role of the night audit.
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
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Explain the relationship between the sales and marketing departments.
Identify the major hotel markets.
Explain the role of the housekeeping department.
Explain the role of the maintenance department.
Describe how technology is utilized in the hospitality industry.
Module 4 Objectives-Chapter 10,11,12,13
 Explain the food service options of limited service hotels
 Show the organizational structure of food and beverage operations in hotels
 Review important operating procedures
 Point out the management concerns related to foodservice offerings in hotels.
 Describe the various hotel accounting systems.
 Demonstrate how hotels manage their income and expenses.
 Describe the functions of income statements, balance sheets, and statements of cash flow.
 Describe the safety and security threats unique to the hotel industry
 Explain the safety and security resources that are available to hoteliers.
TEACHING METHODS
Teaching methods will include online discussion of the textbook, case studies, research projects, and
exams.
Use of Blackboard is REQUIRED for this course. It is private for each student. Your grades are visible only
to you and the instructor and teaching assistant. You are responsible for reading email, announcements,
and Course Documents on BB and your TCC email FREQUENTLY. The instructor is not responsible for
technical issues. Students should plan to submit their work well in advance of course deadlines. Having a
technical issue, even if it is Blackboard related, is not an excuse for not turning an assignment in on time.
If you are having problems with your personal computer equipment, you are expected to use a computer
elsewhere at a TCC campus, a friend’s house, or even a public library.
Required software: Microsoft Office (Word)
If you do not have MS Office, you can easily download it for free from Blackboard:
 Go to the Organization tab.
 Search for SoftwareDownloads (Note: no space between software and downloads)
 Click on Office Install on the left side. Then choose Enroll and follow the instructions.
Students must submit assignments using the specified software. If you have WORD PERFECT or MS WORKS
on your computer, this will not work. The instructor cannot open Word Perfect or MS Works files.
EVALUATION TECHNIQUES
Assessment is accomplished through a variety of projects, case analysis, and exams. Exams will be
conducted online. There are no exams or other assignments that will require you coming to campus.
Grading will be done on a regular basis. Grades for assignments will be posted by Sunday of the week
following the assignment’s due date.
CLASSROOM COMMUNICATIONS
Effective communication is a necessary management skill. Business writing should be clear, concise and use
language that is clearly understood. All assignments will be graded for grammar, spelling, punctuation, and
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content. TCC offers a free writing tutor service on all four campuses. If you are concerned about your
writing, it is a good idea to see a writing tutor before submitting a written assignment. If you have any
questions, please feel free to contact the instructor. Failure to use clear language, proper grammar or
spelling will result in a lower grade.
Open and mutually respectful communication of varied opinions, beliefs, and perspectives during online
discussions and in other communications encourages the free exchange of ideas that are essential to higher
learning and to the ability to learn from each other. Disrespectful comments or unfair criticism of any type
will not be tolerated.
ATTENDANCE
Students are required to actively participate in the class within one week of the beginning of class.
Failure to participate within the first week of class will result in a WN (withdrawn, never attended grade.)
Active participation means more than just logging into the class. You must have completed an
assignment to have fulfilled this requirement. In this online class, not participating for one week
constitutes six hours of class absence. The student may be subject to Administrative Withdrawal [AW
Grade] for non-participation. Any student who fails to earn 30% of the available points in the course will
receive a AW grade. After 30% of the available points have been earned, the student will receive the letter
grade.
COURSE WITHDRAWAL
The deadline to withdraw from a course shall not exceed 3/4 the duration of any class. Check the TCC
Academic Calendar for the deadline that applies to the course(s). Begin the process with a discussion with
the faculty member assigned to the course. Contact the Advisement Office at any TCC campus to initiate
withdrawal from a course ('W' grade) or to change from Credit to Audit.
Withdrawal and/or change to an audit from a course after the drop/add period can alter the financial aid
award for the current and future semesters. Students may receive an outstanding bill from TCC if the
recalculation leaves a balance due to TCC. Students who stop participating in the course and fail to
withdraw may receive a course grade of “F,” which may have financial aid consequences for the student .
If you receive any type of Federal Financial Aid and you withdraw from or fail a class, you may lose your
funding. TCC is required to run a calculation and determine if we must return some or all of your financial
aid funds to the Department of Education. This often leaves a student with a balance owed to TCC that
must be repaid. For this reason, it is crucial that all students who receive any type of financial aid visit with
both an academic advisor and a financial aid advisor before withdrawing from a class or if they feel they are
not doing well in a class.
We have provided more details on our website www.tulsacc.edu/finaid. Remember to also check MYTCC
email frequently for updates and check your financial aid status on MYTCC.
TCC GENERAL EDUCATION GOALS
General Education courses at TCC ensure that our graduates gain skills, knowledge, and abilities that
comprise a common foundation for their higher education and a backdrop for their work and personal
lives. TCC’s General Education goals are: Critical Thinking, Effective Communication, Engaged Learning, and
Technological Proficiency.
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Goal #1: Critical Thinking
Critical thinking is the ability to use reasoning skills or strategies to analyze, evaluate and integrate
information. Students who have developed critical thinking skills will be able to demonstrate at least one of
the following:
 comprehend complex ideas, data, and concepts
 make inferences based on careful observation
 make judgments based on specific and appropriate criteria
 solve problems using specific processes and techniques
 recognize relationships among the arts, culture, and society
 develop new ideas by synthesizing related and/or fragmented information
 apply knowledge and understanding to different contexts, situations, and/or specific endeavors
 recognize the need to acquire new information
Goal #2: Effective Communication
Effective communication is the ability to develop organized, coherent, unified written and oral
presentations for various audiences and situations. Students who have developed effective communication
skills will be able to demonstrate at least one of the following:
 organized, coherent and unified written presentations (in the language of your discipline) for
various audiences and situations
 organized, coherent and unified oral presentations (in the language of your discipline) for various
audiences and situations
Goal #3: Engaged Learning
Engaged Learning is meaningful participation in civic, scholarly and cultural activities. Students who are
engaged learners will be able to demonstrate at least one of the following:
 involvement in any collegiate or civic organization or a social action project
 participation in a campus, municipal, state and/or national campaign
 participation in an event or service-learning activity designed to increase awareness of another
culture, a current issue, and/or an academic discipline
 an understanding of significant social, political, economic and/or historical concepts related to the
United States
 knowledge of the geography, history, culture, values and/or language of another country
 an understanding of the impact of economic, political, and/or technological changes on diverse
cultures
Goal #4: Technological Proficiency
Technological proficiency includes knowledge of productivity and communication application tools,
electronic research capability, and discipline-related technologies. Students who have developed
technological proficiency will be able to accomplish at least one of the following:
 complete an assignment using an appropriate application software
 use Blackboard for course related assignments and information
 search for and use information electronically
 demonstrate the usage of instrumentation related to a specific discipline
LATE ASSIGNMENTS AND MAKE-UP WORK
All Assignment Deliverables will have a due date and time. The student must stay aware of due dates (In
the business world late work may cost your company capital and possibly your career/reputation. Please
learn to work under deadlines!)
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Students are required to have work completed by the appropriate deadlines. Exams and other assignments
will not be accepted after their deadline. After the deadline, exams and assignments will no longer be
visible to the student and cannot be made up.
COMMUNICATIONS – INSTITUTION/INSTRUCTOR/EMERGENCY
All TCC students receive a designated email address (ex: jane.doe@tulsacc.edu). All communications to
you about TCC and course assignments will be sent to your TCC email address; and you must use TCC email
to send email to, and receive email from, the instructor regarding this course. You will not be able to
change your email address in the Blackboard system.
Tulsa Community College uses TCC Alerts to immediately contact you during a major crisis, emergency, or
weather related event. TCC Alerts delivers important emergency alerts, notifications and updates to you on
all your devices.
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E-mail account (TCC Office 365, work, home, other)
Cell Phone
Smartphone (Iphone, Android, Windows Phone, etc)
When an incident or emergency occurs, TCC Alerts will instantly notify you using the contact information
you provide. TCC Alerts is your personal connection to real-time updates, instructions on where to go, what
to do, or what not to do, who to contact and other important information.
TCC Alerts is a free service offered by Tulsa Community College. Your wireless carrier may charge you a fee
to receive messages on your wireless device. Signup for TCC Alerts on the MYTCC home page.
SYLLABUS CHANGES
Occasionally, changes to the syllabus may be necessary. Students will be notified of any changes to the
syllabus in writing via email, Bb or verbally in class.
DISABILITY RESOURCES
It is the policy and practice of Tulsa Community College to create inclusive learning environments.
Accommodations for qualifying students in compliance with the Americans with Disabilities Act (ADA) and
Section 504 of the Rehabilitation Act are available. To request accommodations, contact the Education
Access Center (EAC) at eac@tulsacc.edu or call (918) 595-7115 (Voice). Deaf and hard of hearing students
may text (918) 809-1864.
TOBACCO FREE CAMPUS
Tulsa Community College is a Tobacco Free college in accordance with the Governor’s Executive Order
2012-01 and Title 63 of the Oklahoma Statutes, Section 1-1523 which prohibits smoking or the use of any
tobacco products in all public places, in any indoor workplace, and all vehicles owned by the State of
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Oklahoma and all of its agencies and instrumentalities. This Order includes property leased, rented, or
owned by TCC including, but not limited to, all grounds, buildings, facilities, and parking lots. Tulsa
Community College’s policy includes a tobacco free environment on all campus and off-campus locations
conducting TCC credit or non-credit classes. The TCC Campus Police is responsible for ensuring compliance
with the Tobacco-Free Environment Policy. Violations of the policy may be addressed through issuance of
campus or state citations.
ACADEMIC DISHONESTY
Academic dishonesty (cheating) is defined as the deception of others about one’s own work or about the
work of another. Academic dishonesty or misconduct is not condoned or tolerated at campuses within the
Tulsa Community College system. Tulsa Community College adopts a policy delegating certain forms of
authority for disciplinary action to the faculty. Such disciplinary actions delegated to the faculty include, but
are not limited to, the dismissal of disrespectful or disorderly students from classes. In the case of academic
dishonesty a faculty member may:

Require the student to redo an assignment or test, or require the student to complete a
substitute assignment or test;

Record a "zero" for the assignment or test in question

Recommend to the student that the student withdraw from the class, or administratively
withdraw the student from the class

Record a grade of "F" for the student at the end of the semester. Faculty may request that
disciplinary action be taken against a student at the administrative level by submitting such a
request to the Dean of Student Services.
INSTITUTIONAL STATEMENT
Each student is responsible for being aware of the information contained in the TCC Catalog, TCC Student
Handbook, Student Code of Conduct Policy Handbook, and semester information listed in the class
schedule. All information may be viewed on the TCC website: www.tulsacc.edu
CRITICAL THINKING
A statement by Michael Scriven & Richard Paul presented at the 8th Annual International Conference on
Critical Thinking and Education Reform, Summer 1987:
“Critical thinking is the intellectually disciplined process of actively and skillfully conceptualizing, applying,
analyzing, synthesizing, and/or evaluating information gathered from, or generated by, observation,
experience, reflection, reasoning, or communication, as a guide to belief and action. In its exemplary form,
it is based on universal intellectual values that transcend subject matter divisions: clarity, accuracy,
precision, consistency, relevance, sound evidence, good reasons, depth, breadth, and fairness”.
Critical thinking is a personal strategic advantage that is sustainable and transferable to the business
world.
For further study I offer the following link: http://www.criticalthinking.org/pages/fundamentals-of-criticalthinking/607.
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This entire course is an opportunity to express yourself in the art and science of the written word.
Communicate well.
ANDRAGOGY
The term currently defines an alternative to pedagogy (education of children) and refers to learner-focused
education for people of all ages.
The andragogic model asserts that five issues be considered and addressed in Intentional (active) Learning.
They include:
 letting learners know why something is important to learn
 showing learners how to direct themselves through information
 relating the topic to the learners’ experiences
 people will not learn until they are ready and motivated to learn
 requires helping them overcome inhibitions, behaviors, and beliefs about learning.
Not-Intentional (passive) Learning occurs over the course of a lifetime from the experiences of travel,
accident and aging. The student is encouraged to stay aware of life events and process these events
through the lens of critical thinking.
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INSTRUCTOR PHILOSOPHY
During the course you will be provided quantity/quality guidelines on assignments. In the business world
your supervisor or manager will probably not give you such an instruction.
Your supervisor or manager:
 will not want to read your memo/report and see you repeat yourself and waste his/her time trying
to find pertinent data in a prolonged discourse.
 will want scarce resources (time and capital) spent toward solutions to problems , issues and
continual improvements of processes that add value for both the customer and organization.
 will want you to state facts (or opinions when requested), justify those facts or opinions and
demonstrate thoroughness and completeness.
In the real business world mistakes may compromise capital or reputations. Let’s practice in the sheltered
environment of the classroom, that’s what school is all about!
Consider:
“… his apparent inability to keep his pen from drifting from the main objective of his words into diatribe
must have taken away from the sound and otherwise convincing arguments that he advanced. “
-Henry Petroski, Engineers of Dreams, 1995
“I have only made this letter longer because I have not had the time to make it shorter."
-Blaise Pascal, 1657
Be brief, be bright, be gone!
Written & oral exercise purposes:
 sharpening Critical Thinking skills by involving the content of the chapter, provided materials,
investigation, discussions with fellow students and logical thinking

developing correct writing skills: grammatical correctness, completeness, spelling, 3-4 sentence
paragraphs and flow of thought

developing concise, thorough and brief writing skills (this takes time to learn. Practice!)

providing the who, what, why, when, where and how (the facts)

providing and justifying your professional opinions when asked

providing qualitative and quantitative data

providing alternative courses of action (not just stating the problem but providing a solution).
Communicate well!
AHLA CERTIFICATION EXAM
At the end of the course, I will offer an opportunity for those who have purchased a new book and have the
required score sheet that is included in new books to take the optional AHLA Certification exam. This will be
a proctored exam that will be administered at a TCC location which will be announced later. Your score on
the exam will have no impact on the grade you will receive in this course. Let me know as early as possible
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by email if you wish to take this exam. Students who satisfactorily pass the exam will receive a certificate of
completion from the American Hotel and Lodging Association.
COURSE DELIVERABLES/ASSESSMENTS
INTRODUCTION DISCUSSION: I have created a special discussion board in the discussion board area
entitled "Class Introductions." The purpose of this discussion is for us to get to know each other. Create a
discussion thread in which you introduce yourself and give us your background. We are particularly
interested in why you are taking this course. Also, we would like to hear about any jobs you have held or
currently hold in the hospitality industry. If you already have career plans in the hospitality industry, we
would like to hear about your plans. A couple of strong paragraphs should be sufficient to complete the
assignment. Get to know each other by responding to your classmates.
DISCUSSION BOARD ASSIGNMENTS: You will participate in 4 separate online discussion boards during the
semester. These discussions will be concerned with case studies that are in your textbook. These are
located in the discussion board area along with complete instructions.
You will be graded on the quality and depth of your analysis of the assigned study and for commenting on
the analysis of other students. Your points will be based on the content of your case analysis (up to 15
points) and for responding to at least two others. (Up to 10 points-5 for each response) Refer to the
discussion board rubric posted in course information, your instructor will have the rubric to reference
during grading.
You should plan to participate early in each discussion. Points will be deducted for participating late in the
discussion after most posts have been made. If you wait until Saturday or Sunday of the assigned week you
can count on losing points. For these assignments, be sure to use proper grammar and complete sentences.
Points will be deducted for grammatical, punctuation, and spelling mistakes. Brief responses with phrases
such as “I agree”, “Yes’, “No”, “That is what I was going to say,” etc. are not considered active participation.
Your instructor may participate in the discussions.
EXAMS: All exams will be comprised of Multiple Choice, short answer and essay questions.
Short answer questions require several sentences that completely answer the question. Essay questions
require several paragraphs (3-4 sentences/paragraph) that completely answer the question. Both short
answer and essay questions require complete sentence structure, spelling, punctuation and capitalization.
Grading will reflect these requirements.
TECHNOLOGY PROJECT: Create a Word document: 6 - 7 pages. Double spaced, 12 point font, 1”
margins. Include proper citations. Compare and contrast several proprietary and nonproprietary POS,
RMS, PMS & TMS applications.
The project page has a list of web resources required for the project.
Approach the assignment as if you are a paid professional consultant hired by a hotel for a property that
has contracted your services. The property must replace an aging infrastructure and is looking for your
recommendations for a PMS, POS and TMS that are fully integrated, full featured and robust. (Cost is not
within the scope of this project…focus on systems!)
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Remember that the quality of your report determines future business and recommendations (your next
paycheck!). I will approach the assignment as the hotelier that contracted your services. Remember,
presentation, grammar, spelling, proper structure, readability and completeness all apply.
FINANCIAL PROJECT: You will be provided with a pdf document that contains all the information to
complete the highlighted areas. Your assignment is to create a functioning Excel worksheet and provide
the information requested by the highlighted areas.
Approach the assignment as a Front Desk Supervisor that has been assigned the task of creating a
spreadsheet that will be used each month for data analysis and reviewed by the Rooms Division Manager.
The spreadsheet must be easy to use/reuse and understand. Remember, this is an opportunity to shine and
show your skills…you want the Front Office Manager’s job some day! Neatness, correctness and
presentation of data are important and the worksheet will be graded accordingly.
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s
Tulsa Community College
Principles of Hotel Management
3/7/15
12:27 PM
BUSN_2993_461_26975_201520
Plan of Study
Week Week Begins
1
03/09/15
Module
3
4
5
6
7
8
03/23/15
03/30/15
04/06/15
04/13/15
04/20/15
04/27/15
05/04/15
Bb Location
Due Date: by
11:59 pm
Points
%
Rea d cha pters 1,2 & 14
-
-
-
-
-
1
Bl a kboa rd Ori enta ti on
Bb Ori enta ti on
Code Word
03/15/15
5
0.6%
0.6%
1
Syl l a bus Qui z
Syl l a bus Qui z
Syl l a bus Qui z
03/15/15
5
1
Introducti on Di s cus s i on
Di s cus s i on Boa rd
1 Ini ti a l threa d, 2 repl i es
03/15/15
25
3.1%
1
Modul e 1 Exa m
Exa ms
Exa m 1
03/15/15
100
12.5%
3
Begi n Technol ogy As s i gnment
Projects
Revi ew a s s i gnment & Res ources
4
Begi n Fi na nci a l As s i gnment
Projects
Revi ew a s s i gnment & Res ources
-
-
-
Suggestion: Use time to get ahead
2
Rea d cha pters 3,4, & 5
-
-
-
-
-
2
Di s cus s i on 1
Di s cus s i on Boa rd
1 Ini ti a l threa d, 2 repl i es
03/29/15
25
3.1%
2
Modul e 2 Exa m
Exa ms
Exa m 2
03/29/15
100
12.5%
3
Rea d cha pters 6 & 7
-
-
-
-
-
3
Di s cus s i on 2
Di s cus s i on Boa rd
1 Ini ti a l threa d, 2 repl i es
04/05/15
25
3.1%
3
Rea d cha pters 8 & 9
-
-
-
-
-
3
Modul e 3 Exa m
Exa ms
Exa m 3
04/12/15
100
12.5%
3
Technol ogy As s i gnment
Projects
Project Pa per (Word doc)
04/19/15
100
12.5%
3
Di s cus s i on 3
Di s cus s i on Boa rd
1 Ini ti a l threa d, 2 repl i es
04/19/15
25
3.1%
4
Rea d cha pters 10 & 11
-
-
-
-
-
4
Di s cus s i on 4
Di s cus s i on Boa rd
1 Ini ti a l threa d, 2 repl i es
04/26/15
25
3.1%
4
Rea d cha pters 12 & 13
-
-
-
-
-
4
Modul e 4 Exa m
Exa ms
Exa m 4
04/12/15
100
12.5%
4
Fi na nci a l As s i gnment
Projects
Project Excel Works heet
05/10/15
75
9.4%
1-4
Fi na l Exa m
Exa ms
Exa m - Fi na l
05/10/15
90
11.3%
Total Possible
Points:
800
100%
GRADING
GRADING SCALE
LOWER
UPPER
Letter
LIMIT
LIMIT
Grade
0
479
F
480
559
D
560
639
C
640
719
B
720
800
A
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Deliverable
1
Spring Break - no class
2
Assignment
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