DEVELOP SPAD OPERATOR BASED LICENSING SYSTEM PROJECT
Priority
Description
MANDATORY
Indicates that the requirement must be made available.
Non-availability or non-compliance of this requirement is a demerit.
Indicates that the requirement is required but SPAD has the right to exercise the option to include or
exclude it from the final agreement.
Non-availability or non-compliance of such requirement shall not unduly demerit the Tenderer.
OPTIONAL
APPENDIX T-3: FUNCTIONAL SPECIFICATION
No
Functional Requirements
Priority
Compliance
Full
Partial None
A.
GENERAL
A.1.
The purpose of this Tender is to Design,
Supply, Deliver, Install, Develop, Customize,
Integrate, Test, Train And Maintenance For
SPAD Operator Based Licensing System
Project.
It is tenderer responsibility to ensure that
the proposal is complete and accurate and
to provide adequate documentary evidence
such as published technical literature or
brochures to substantiate claims made in
this compliance table.
Tenderers to provide descriptive answer to
each of the questions. Answer such as
‘COMPLY/YES/NO/OK/NOTED/SAME/EQUIV
ALENT/COMPATIBLE/CAN’ are not sufficient
A.2.
A.3.
SPAD CONFIDENTIAL
Vendor Response
Remarks (Must be entered to explain
extent of compliance)
MANDATORY
MANDATORY
MANDATORY
PAGE 1 OF 34
No
A.4.
A.5.
A.6.
A.7.
A.8.
A.9.
Functional Requirements
and not acceptable and may result in
disqualification of the entire proposal.
Proposed solutions shall include all required
components for full functionality and
operations of the solution components as
specified in this document, such as (but not
limited to) hardware, software and services.
The scope of this implementation exercise
shall cover SPAD Central Region Office and
SPAD HQ.
The proposed Solution MUST have a user
friendly and well integrated web based user
interface to facilitate efficient access to
designated functionalities.
The proposed Solution MUST have the
ability to be accessed via a web browser and
mobile browser (ie: Internet Explorer,
Firefox, Google Chrome & Safari).
The Solution must be built on a web-based
architecture accessible through a thin client.
The proposed Solution MUST be able to be
viewed and print via major web browser
such as:
i)
IE
ii)
Safari
iii)
Chrome
iv)
Firefox
v)
Mobile Browser
SPAD CONFIDENTIAL
Priority
DEVELOP SPAD OPERATOR BASED LICENSING SYSTEM PROJECT
Vendor Response
Compliance
Remarks (Must be entered to explain
Full
Partial None extent of compliance)
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
PAGE 2 OF 34
No
A.10.
A.11.
A.12.
A.13.
A.14.
Functional Requirements
Priority
The proposed Solution should be able to
provide tool tips / help to guide user.
The proposed Solution MUST have the
ability of the application minimum number
of users as listed below and with expected
growth of user for 10 – 20 % from total user:
i)
HQ Office – est 50 staff
ii)
Enforcement – est 200 staff
iii)
Central Region Office – est 300
staff
iv)
Northern, Eastern, Southern
Region Office – est 80 staff per
region office
v)
State Office – est 20 staff per
office
vi)
UTC Office – est 5 staff per
office
vii)
External user (Public, Operator,
Applicant and etc.
The Solution should have a scalable
operation and technology infrastructure that
can change with expanding business
requirements.
The Solution should have the capability of
executing multiple scheduled actions
simultaneously.
The solution is flexible for changes in
process/ workflow based on policy/circular
MANDATORY
SPAD CONFIDENTIAL
DEVELOP SPAD OPERATOR BASED LICENSING SYSTEM PROJECT
Vendor Response
Compliance
Remarks (Must be entered to explain
Full
Partial None extent of compliance)
MANDATORY
MANDATORY
MANDATORY
MANDATORY
PAGE 3 OF 34
No
A.15.
A.16.
A.17.
A.18.
A.19.
A.20.
A.21.
A.22.
A.23.
Functional Requirements
amendment if necessary.
The solution has the capability to create
parameter for policies based on each
Operator License class.
The solution has the ability to automatically
prompt the user on the historical record of a
particular operator or vehicle for cross
checking in relevant modules.
Auto generate of correspondence for
internal & external stakeholder. Content of
correspondence can be easily customized
and support multiple language, operator,
categorization and etc.
The solution must be able to provide the
history of all transaction of data updated in
the system.
The Solution must maintain the same ‘look
& feel’ across its entire site.
The proposed solution must be easily
maintainable and upgradeable.
Changes made to any record will be logged
in the audit trail. Please provide the details
this can be captured in the audit log.
Ability to provide the initiation of the
workflow by the designated user. These
workflows can be automated for scheduled
or recurring activities.
Ability to do search across module via
SPAD CONFIDENTIAL
Priority
DEVELOP SPAD OPERATOR BASED LICENSING SYSTEM PROJECT
Vendor Response
Compliance
Remarks (Must be entered to explain
Full
Partial None extent of compliance)
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
PAGE 4 OF 34
No
A.24.
A.25.
A.26.
A.27.
B.
B.1.
Functional Requirements
keywords, wildcards.
The design of the infrastructure must
implement High Availability (HA) and
Disaster Recovery (DR).
The solution must have a dynamic reporting
capability to generate ad-hoc report and
data manipulation by various stakeholders.
The solution must integrate with SPAD
corporate email and able to provide
notification alert to respected recipients via
email.
The proposed hardware shall include reusing
and upgrading the existing infrastructure.
The Tenderer also can propose additional
hardware if deemed necessary.
LICENSING MODULE
The Solution must be able to cater for the
following licensing process for Road, Rail,
Terminal and Tourism operator as below:
a) Receiving of applications
b) Evaluation of application
c) Approval of Applications
d) Appeal
e) Issuance of License
f) Issuance of driver card
g) Collections
h) Impose / amend License Conditions
,
SPAD CONFIDENTIAL
Priority
DEVELOP SPAD OPERATOR BASED LICENSING SYSTEM PROJECT
Vendor Response
Compliance
Remarks (Must be entered to explain
Full
Partial None extent of compliance)
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
PAGE 5 OF 34
No
Functional Requirements
Priority
B.2.
The Solution must be able to cater for the
following licensing application for Road, Rail,
Terminal and Tourism operator as below:
a) New Application
b) Renewal
c) Variation
d) Revocation
e) LPS
f) Cancellation
g) Re-print Documents
h) Appeal
i) Submission of Incomplete
Supporting Documents
j) Approval for Temporary closure of
train service
k) Approval for Temporary closure of
station
l) Approval for Temporary change of
service frequency / schedule
m) Approval for Fare review
n) Approval for Modification and
upgrading works
MANDATORY
B.3.
The Solution must be able to cater for the
following licensing documents (but not
limited to) for Road, Rail, Terminal and
Tourism operator as below:
a) Operator License
MANDATORY
SPAD CONFIDENTIAL
DEVELOP SPAD OPERATOR BASED LICENSING SYSTEM PROJECT
Vendor Response
Compliance
Remarks (Must be entered to explain
Full
Partial None extent of compliance)
PAGE 6 OF 34
No
B.4.
Functional Requirements
b) Vehicle Permit
c) Service Permit
d) Service Level Requirement
e) Lampiran A
f) Terminal operator license
g) Licensed Operator’s Network
h) Service frequency / schedule
i) Station locations and facilities
j) Maintenance location and Facilities
k) Emergency Response Plan
l) Condition of Carriage
m) Operational Plan
n) Operational Manual
o) Maintenance Plan
p) Maintenance Manual
q) Fare Structure
r) Future development plans
s) Financial reports
t) Service Performance reports
u) Training modules
Operator Management to manage operator
information for monitoring and control
purpose within the system and crosschecking with other operator for duplicate,
zoning, violation, audit report and etc for
Road, Rail, Terminal and Tourism operator.
Priority
DEVELOP SPAD OPERATOR BASED LICENSING SYSTEM PROJECT
Vendor Response
Compliance
Remarks (Must be entered to explain
Full
Partial None extent of compliance)
MANDATORY
Note:
SPAD CONFIDENTIAL
PAGE 7 OF 34
No
B.5.
B.6.
Functional Requirements
Key information of the Operator, e.g.
company name, company registration no.,
address, license class, validity period etc.
General and specific terms and conditions
for the OL
Registered Tickets Agents Management to
manage registered tickets agents
information for registering, revocation,
monitoring and control purpose within the
system and cross-checking with other
operator/tickets agents for duplicate,
violation, enforcement, audit report and etc
for Road, Rail, Terminal and Tourism
Operator.
Note:
Key information of the Tickets Agents for
e.g. ticket company name, ticket company
registration no., address, license class,
validity period , etc. General and specific
terms and conditions for the OL
Vehicle Permit Management to manage
vehicle information for monitoring and
control purpose within the system and
cross-checking with other operator for
duplicate, zoning, violation, audit report and
etc for Road, Rail, Terminal and Tourism
operator.
SPAD CONFIDENTIAL
Priority
DEVELOP SPAD OPERATOR BASED LICENSING SYSTEM PROJECT
Vendor Response
Compliance
Remarks (Must be entered to explain
Full
Partial None extent of compliance)
MANDATORY
MANDATORY
PAGE 8 OF 34
No
B.7.
B.8.
Functional Requirements
Priority
DEVELOP SPAD OPERATOR BASED LICENSING SYSTEM PROJECT
Vendor Response
Compliance
Remarks (Must be entered to explain
Full
Partial None extent of compliance)
Note:
Summary of all VPs attached to the OL
Key vehicle information, e.g. VP no., vehicle
type, registration no., chasis no., vehicle age,
expiry date, etc. General and specific terms
and conditions of the VP
Service Permit Management to manage
MANDATORY
route information for monitoring and
control purpose within the system and
cross-checking with other operator for
zoning, violation, audit report and etc for
Road, Rail, Terminal and Tourism operator.
Note:
Summary of all permitted routes attached to
the OL. General and specific terms and
conditions of the SP
Service Level Requirement (SLR)
Management to manage SLR information for
monitoring and control purpose within the
system and cross-checking with other
operator for zoning, violation, audit report
and etc for Road, Rail, Terminal and Tourism
operator.
MANDATORY
Note:
Conditions to be fulfilled by Operator,
SPAD CONFIDENTIAL
PAGE 9 OF 34
No
B.9.
B.10.
B.11.
B.12.
Functional Requirements
covering aspects such as safety, customer
service, reliability and accessibility. KPIs will
be added in stages
Schedule Time Management to manage
information for monitoring and control
purpose within the system and crosschecking with other operator for zoning,
violation, audit report and etc for Road, Rail,
Terminal and Tourism operator.
Schedule Fees Management to manage
information for monitoring and control
purpose within the system and crosschecking with other operator for zoning,
violation, audit report and etc for Road, Rail,
Terminal and Tourism operator.
Designated Depoh (Operator Operating
Address) Management to manage operating
address information for monitoring and
control purpose within the system and
cross-checking with other operator for
zoning, violation, audit report and etc for
Road, Rail, Terminal and Tourism operator.
Terminal Management to manage
information for monitoring and control
purpose within the system.
Priority
DEVELOP SPAD OPERATOR BASED LICENSING SYSTEM PROJECT
Vendor Response
Compliance
Remarks (Must be entered to explain
Full
Partial None extent of compliance)
MANDATORY
MANDATORY
MANDATORY
MANDATORY
To provide terminal information
management which comprises of terminal
SPAD CONFIDENTIAL
PAGE 10 OF 34
No
B.13.
B.14.
B.15.
B.16.
B.17.
B.18.
B.19.
B.20.
Functional Requirements
categorization, list of bus operators in each
terminal, list of operator and etc.
To register information and detail of the
operators i.e. applicant, company details
inclusive business registration number,
financial details, license’s class/category
applied for processing and monitoring
purposes.
To provide information on status of the
application at every process level/ stage
To provide email-trigger notification for
every milestone in the application process
for applicants information or feedback via
email or printed letter.
To be able to issue “Surat Tawaran
Kelulusan” (STK) at respective state office.
To provide flexibility for submission of
application at any SPAD Offices for
processing.
To provide customizable parameter setting
for Operator Licensing Policies for policies
based on each OL class for e.g express bus,
school bus, stage bus and etc.
Performance Monitoring (KPI) for every
operator for easy reference in renewal,
suspension, revocation or variation
applications.
The system must be able to provide
SPAD CONFIDENTIAL
Priority
DEVELOP SPAD OPERATOR BASED LICENSING SYSTEM PROJECT
Vendor Response
Compliance
Remarks (Must be entered to explain
Full
Partial None extent of compliance)
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
PAGE 11 OF 34
No
B.21.
B.22.
B.23.
B.24.
B.25.
B.26.
B.27.
B.28.
Functional Requirements
presentation to Licensing Committee, this
would enable Licensing Committee to make
a decision based on statistic and projection.
Cross check payment records and register all
collections from licensing fee processes and
to be linked with Accounts Dept's system for
monitoring, control and reporting purposes.
To provide ability to roll-back transaction
that has been posted.
To provide auto-renewal notification for
defined range of license and permits to
operator via email or printed letter.
To provide ability to process application for
Tourism Vehicle
To provide ability to reprint license and
permits after application for lost documents
is processed.
To provide capability to extend the age limit
of vehicle allowed and to capture all details
of recommendation, approval, remarks and
etc.
To provide capability to integrate with other
Enforcement Division and Complaint Unit to
cross-check on suspension, revocation or
under investigation cases and to cross-check
on operators' performances based on public
complaints.
Integration with SPAD revenue collection
SPAD CONFIDENTIAL
Priority
DEVELOP SPAD OPERATOR BASED LICENSING SYSTEM PROJECT
Vendor Response
Compliance
Remarks (Must be entered to explain
Full
Partial None extent of compliance)
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
PAGE 12 OF 34
No
B.29.
B.30.
C.
C.1.
C.2.
Functional Requirements
system / account department to manage
and monitor collection / transaction
Operator management module to manage
and monitor operators.
To provide capability to add new operator
category introduced in future for e.g. multioperator capability
To provide capability registering agent under
the licensed operator to sell tickets legally
for e.g. registering express bus tickets agent.
ENFORCEMENT MODULE
To provide capability to perform
Enforcement process as follows:
a) Operation Process
 Planning
 Field Operation
 Investigation
 Compound
b) Audit Process
To provide capability to register, monitor
and track the following enforcement
operation (but not limited) :
c) Berkala
d) Bersepadu
e) Harian
f) Risikan/Pemantauan
g) Hippo
h) Parasit/Alien
SPAD CONFIDENTIAL
Priority
DEVELOP SPAD OPERATOR BASED LICENSING SYSTEM PROJECT
Vendor Response
Compliance
Remarks (Must be entered to explain
Full
Partial None extent of compliance)
MANDATORY
MANDATORY
MANDATORY
MANDATORY
PAGE 13 OF 34
No
C.3.
C.4.
C.5.
C.6.
Functional Requirements
i) Tegas
j) Serkap
k) Ulat
l) Aduan (from Complaint Module)
To provide capability to register the
following enforcement case (but not
limited) :
a) proses I.P
b) kompaun
c) amaran
d) mahkamah
e) beku
f) NFA
g) TPR (Timbalan Pendakwa Raya)
h) Legal (SPAD)
i) Train accidents
j) Service Disruption
k) Late/poor emergency rescue plan
l) Late/poor maintenance
m) Late/ poor passenger service
To provide capability to register, process,
monitor investigation process.
To provide capability to check the status of
case and to provide the status to other
division for cross-checking.
To cross check with integration data from
PMhS for actual route taken and reconcile
against approved route and time table for
SPAD CONFIDENTIAL
Priority
DEVELOP SPAD OPERATOR BASED LICENSING SYSTEM PROJECT
Vendor Response
Compliance
Remarks (Must be entered to explain
Full
Partial None extent of compliance)
MANDATORY
MANDATORY
MANDATORY
MANDATORY
PAGE 14 OF 34
No
C.7.
C.8.
C.9.
C.10.
D.
D.1.
D.2.
D.3.
Functional Requirements
service permit violation reporting.
To provide real-time online enquiry via
mobile or tablet via feasible technology to
assist enforcers anywhere 24-7 (mobile
enforcement).
To integrate with other module but not
limited to licensing, screening, complaint,
legal and etc.
A case-based management to facilitate
enforcers and legal to keep-track cases
To provide audit capability for operator
license and vehicle permits, service permits
and service level requirement audit.
DRIVER CARD MODULE
To register information and detail of the
applicant for road and rail driver for
monitoring purposes.
To record and process the driver card
application, list of vehicle allowed to drive,
license class and category, applicant and
expiry date, number & type of applications,
status of application.
To provide capability to record driver
records as follows (but not limited):
a) Training records;
b) last issuance of driver’s certificate;
c) last date medical examination;
d) employment records;
SPAD CONFIDENTIAL
Priority
DEVELOP SPAD OPERATOR BASED LICENSING SYSTEM PROJECT
Vendor Response
Compliance
Remarks (Must be entered to explain
Full
Partial None extent of compliance)
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
PAGE 15 OF 34
No
D.4.
D.5.
D.6.
D.7.
D.8.
E.
E.1.
E.2.
E.3.
Functional Requirements
e) past driving mileage experience;
f) offences and criminal records;
To provide capability to read applicant
personal data from MyKad and capture
information into system.
To scan and record the applicant photo for
application processing.
To provide capability to add category of
other railway critical personnel for
registration purpose such as operation
traffic controller; station master;
track/wayside workers; etc.
To provide capability to alert and print
summary of expired critical personnel / train
driver cards according to type of license.
To register information and detail of the
applicant for road and rail driver for
monitoring purposes.
ENQUIRY MODULE
The proposed Solution should support
parameterized selection criteria for inquiry
list function
To provide information on status of the
application for every process level/stage
The proposed Solution shall have a built-in
search capability for multiple searching or
filtering of license, operator, vehicle, route,
time-table, fees, depoh, offences,
SPAD CONFIDENTIAL
Priority
DEVELOP SPAD OPERATOR BASED LICENSING SYSTEM PROJECT
Vendor Response
Compliance
Remarks (Must be entered to explain
Full
Partial None extent of compliance)
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
PAGE 16 OF 34
No
E.4.
F.
F.1.
F.2.
F.3.
G.
G.1.
G.2.
Functional Requirements
application type and etc within the system.
The search engine shall be able to facilitate
automated indexing of data for faster search
results.
The search engine shall support
collaborative taxonomy which automatically
generate business taxonomy and categorize
results into common sense groupings by
source or topic.
ADMINISTRATION MODULE
The Solution must maintain the same ‘look
& feel’ across its entire site.
Access rights to module based on user roles
and types.
Self-service password management to
facilitate user to reset and change password.
PAYMENT MODULE
To register all collections from licensing fee
processes and to be linked with Finance
Department system for monitoring and
controlling purposes.
System must be able to differentiate
collection by various category that is useful
for us whenever it is required in future, i.e.
statistic purposes, reporting or investigation,
category that shall be provided but not
limited to the following:
a) operator category ie road, rail, terminal
SPAD CONFIDENTIAL
Priority
DEVELOP SPAD OPERATOR BASED LICENSING SYSTEM PROJECT
Vendor Response
Compliance
Remarks (Must be entered to explain
Full
Partial None extent of compliance)
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
PAGE 17 OF 34
No
Functional Requirements
Priority
DEVELOP SPAD OPERATOR BASED LICENSING SYSTEM PROJECT
Vendor Response
Compliance
Remarks (Must be entered to explain
Full
Partial None extent of compliance)
and tourism
a) license category i.e.; expresses bus,
school bus, taxi, excursion bus and etc.
b) process category i.e.; new application,
renewal, license printing & etc
c) region category i.e.; by state, by region &
etc.
d) company category i.e.; Bhd, Sdn Bhd, JV,
Malaysia-based foreign entity, etc
G.3.
G.4.
G.5.
G.6.
The above requirement will ease the process
of identifying collection fees, for reporting &
statistic purposes. The systematic of the
collection book keeping will ensure all the
audit trail can be simply identified, should
be any miscalculation of dispute.
Integration with 3rd party online payment
system but not limited to FPX, online
banking, meps and etc.
To issue out digital & printed receipt with
serial number to replace the current buku
resit for all payment transaction. Digital
receipt will be part of audit module.
To register all collections from licensing fee
processes and to be linked with Finance
Department system for monitoring and
controlling purposes.
System must be able to differentiate
SPAD CONFIDENTIAL
MANDATORY
MANDATORY
MANDATORY
MANDATORY
PAGE 18 OF 34
No
Functional Requirements
Priority
DEVELOP SPAD OPERATOR BASED LICENSING SYSTEM PROJECT
Vendor Response
Compliance
Remarks (Must be entered to explain
Full
Partial None extent of compliance)
collection by various category that is useful
for us whenever it is required in future, i.e.
statistic purposes, reporting or investigation,
category that shall be provided but not
limited to the following:
a) operator category ie road, rail, terminal
and tourism
a) license category i.e.; expresses bus,
school bus, taxi, excursion bus and etc.
b) process category i.e.; new application,
renewal, license printing & etc
c) region category i.e.; by state, by region &
etc.
d) company category i.e.; Bhd, Sdn Bhd, JV,
Malaysia-based foreign entity, etc
H.
H.1.
The above requirement will ease the process
of identifying collection fees, for reporting &
statistic purposes. The systematic of the
collection book keeping will ensure all the
audit trail can be simply identified, should
be any miscalculation of dispute.
SCREENING MODULE
The system must be able to provide
workflow for data entry and presentation to
Licensing Committee. Refer to Appendix 9 RPT Application Processing Flow document
for workflow system information.
SPAD CONFIDENTIAL
MANDATORY
PAGE 19 OF 34
No
Functional Requirements
Priority
H.2.
To cross-check on suspension, revocation or
under investigation cases
- To cross-check on operators' performances
based on public compaints
The system is able to set up the evaluation
criteria for new and renewal of license.
The system is able to set the scoring of the
criteria set and automate the evaluation
process, the scoring must be able to auto
detect and prompt the information.
For licensee which has met the license limit
(i.e. sole proprietorship/partnership) to
automate block features to prevent granting
of license in excess of limit set.
The system is able to register all member
details of partnership information and able
to cross-check the members across other
operator license ownership, application and
etc.
REPORTING MODULE
The proposed solution should provide the
admin users with detailed data and allow
creating custom reports. All reports should
be exportable to multiple file types and can
be scheduled for automatic delivery.
MANDATORY
Customized Statistical Reports – the solution
shall provide and easy and fast report
MANDATORY
H.3.
H.4.
H.5.
H.6.
I.
I.1.
I.2.
SPAD CONFIDENTIAL
DEVELOP SPAD OPERATOR BASED LICENSING SYSTEM PROJECT
Vendor Response
Compliance
Remarks (Must be entered to explain
Full
Partial None extent of compliance)
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
PAGE 20 OF 34
No
Functional Requirements
Priority
DEVELOP SPAD OPERATOR BASED LICENSING SYSTEM PROJECT
Vendor Response
Compliance
Remarks (Must be entered to explain
Full
Partial None extent of compliance)
generation on ad-hoc basis.
I.3.
I.4.
I.5.
I.6.
I.7.
I.8.
I.9.
I.10.
The solution should be capable to support
query or ad-hoc report without the need of
technical skill (Tenderer to identify the
custom report writer tools).
The solution shall be simple, user friendly
interface and easy-to-use that eases user
learning curve.
To provide flexible and user friendly
reporting parameter.
Support flexible and comprehensive
reporting and analysis, such as Ad-hoc
reporting.
Empower Business Users to create ad-hoc
report in shortest time (in minutes to hours).
Feature report writing functionalities to
integrate with proposed database and
standard office excel sheet.
Easy sharing with authorized users. Allows
non-technical business users to create
interactive, and real-time dashboards.
Ability to display report/statistic on the map.
E.g Operator/Bus distribution on map.
Online/real time inquiry capability, including
drilldown capability from summary level to
detailed transaction level for all major
reports.
SPAD CONFIDENTIAL
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
PAGE 21 OF 34
No
Functional Requirements
Priority
I.11.
Provide standard report for list of Report to
identify dormant operators, Report to
identify errant operators and etc.
Data generated by the reporting tools must
be consumable and manipulate by 3rd
party/external party via standard
protocol/technology/files.
COMPLAINT MODULE
The solution must be able to support the
process of Customer Services (complaint,
Enquiry, Feedback/Suggestions) as per
defined processes.
To enable the public to check the status of
their complaints. This will ensure that the
public would be able to track their
complaints and get the latest update on
their case status.
To categorize the type of vehicles and type
of complaints.
Ability to automatically prompt the user on
the historical record of a particular operator
or vehicle.
To provide information related to company
ownership, so relevant information can be
checked and extracted ( This will enable the
call center staff to check the correct vital
information (eg. Contact number & person)
especially for urgent related cases
MANDATORY
I.12.
J.
J.1.
J.2.
J.3.
J.4.
J.5.
SPAD CONFIDENTIAL
DEVELOP SPAD OPERATOR BASED LICENSING SYSTEM PROJECT
Vendor Response
Compliance
Remarks (Must be entered to explain
Full
Partial None extent of compliance)
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
PAGE 22 OF 34
No
Functional Requirements
Priority
J.6.
To enable the public to use self-help in
lodging their complaints by linking the
system with SPAD's corporate website
To provide integration process flow to
enforcement module for further processing
of complaint.
To migrate/integrate with current complaint
system.
To integrate with other module but not
limited to licensing, screening, enforcement,
legal etc.
Provide a multi-tier support based on case
severity/category
Provide a ticketing system to keep-track
complaint cases.
Provide a statistical report capability.
To integrate with other government
complaint channel
To keep a profile of the caller details and
history eg. Name/ic/add/contact no./cases
for future reference.
To integrate with the receiving channels,
current telephony module when receiving
calls, SMS – CTI (computer telephony
integration.
LEGAL MODULE
To provide for the registration of cases that
are handled and/or forwarded to
MANDATORY
J.7.
J.8.
J.9.
J.10.
J.11.
J.12.
J.13.
J.14.
J.15.
K.
K.1.
SPAD CONFIDENTIAL
DEVELOP SPAD OPERATOR BASED LICENSING SYSTEM PROJECT
Vendor Response
Compliance
Remarks (Must be entered to explain
Full
Partial None extent of compliance)
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
OPTIONAL
MANDATORY
PAGE 23 OF 34
No
K.2.
K.3.
K.4.
K.5.
Functional Requirements
Prosecution Unit to handle.
To provide cross check with integration data
from JPJ and PDRM for building up
prosecution cases.
To provide capability for case status
reporting, this status shall be able to be
viewed by Enforcement Division, Admin Unit
and Licensing unit but only the Prosecutors
may access it. There should also a function
whereby upon conclusion of a case that
status will be automatically be prompt to
Enforcement Division, Admin Unit and
Licensing units. That information will be
beneficial to them in their performance of
operation functions for e.g. the Licensing
units may use the outcome of a case for
revocation and suspension, while admin unit
can use the same where there are
forfeitures of assets in which, the assets
forfeited will transfer to SPAD to be dealt
with accordingly according to SOPs and MOF
Treasury circulars.
The
\ database must be able to be generated
into customized reports as need be.
Police, JPJ and Puspakom relevant data is
required to be prompt/feed into system for
legal and licensing unit for the purpose of
demerit and merit points, freezing of
SPAD CONFIDENTIAL
Priority
DEVELOP SPAD OPERATOR BASED LICENSING SYSTEM PROJECT
Vendor Response
Compliance
Remarks (Must be entered to explain
Full
Partial None extent of compliance)
MANDATORY
MANDATORY
MANDATORY
MANDATORY
PAGE 24 OF 34
No
K.6.
K.7.
K.8.
K.9.
K.10.
L.
L.1.
L.2.
L.3.
Functional Requirements
transaction and suspension and revocation
of license
To have alert/notification via email to
remind any pending cases.
To integrate with other module but not
limited to complaint, enforcement etc.
Renewal in licensing module will have
visibility on legal court case compound
before renewal process.
To provide dashboard of list of offences
according to multiple parameter that can be
customized from drop down list.
To have ability to drill down the offences
from the dashboard.
ONLINE MODULE
To enable the public & Licensed Operator to
check information directly from website to
check their application status, expiry date,
enforcement status and etc.
To enable information center to get most
comfortable, reliable and value for money of
taxis or bus express and etc services.
To enable grading on operator or vehicle
services, public can simply choose which
grade of vehicle services they should take.
i.e. taxi services or express bus services.
Grading will encourage healthy competition
amongst services operator.
SPAD CONFIDENTIAL
Priority
DEVELOP SPAD OPERATOR BASED LICENSING SYSTEM PROJECT
Vendor Response
Compliance
Remarks (Must be entered to explain
Full
Partial None extent of compliance)
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
PAGE 25 OF 34
No
Functional Requirements
Priority
L.4.
The solution must provide a separate access,
interface and environment for public users
(non-SPAD) to access. Non-SPAD may refers
but not limited to operators, public citizen
etc.
Ability to provide online enquiry of
information submitted.
WEB SERVICE(INTEGRATION)
Have the capability to interface with our
internal systems and external systems.
To integrate with external agencies such as:
i.
SSM
ii.
JPJ
iii.
Puspakom
iv.
PDRM
v.
Immigration
vi.
JPN
vii.
Motour
Note:
This will provide the correct source for data
and also for immediate action of offense for
foreign registered vehicle and foreigner
To integrate with internal systems such as:
i.
CTSS
ii.
DIS
iii.
PMHS
iv.
SPAD Financial system
v.
BRIS (GIS)
MANDATORY
L.5.
M.
M.1.
M.2.
M.3.
SPAD CONFIDENTIAL
DEVELOP SPAD OPERATOR BASED LICENSING SYSTEM PROJECT
Vendor Response
Compliance
Remarks (Must be entered to explain
Full
Partial None extent of compliance)
MANDATORY
MANDATORY
MANDATORY
PAGE 26 OF 34
No
Functional Requirements
vi.
vii.
viii.
M.4.
M.5.
M.6.
M.7.
M.8.
EDMS
ERP
CRM / ISPAAA
Note: The tenderer can propose a better or
suitable integration technology if needed.
To manage central blocking of operator
license, permit application that are
registered as bankrupt, court case, vehicle
offenses and etc.
To allow the public to perform certain
transactions at Post Office or MyEG online
services such as Drivers Card, renewal of
vehicle permits, summon payment and etc
The solution to be able to integrate with
EDMS for easy access of scan documents for
e.g. accessing of all scan supporting
documents during application process will
provide easy and centralized access
reference.
The integration with EDMS shall have the
ability to do document search including but
not limited to these file extension:
•
PDF
•
DOC and DOCX
•
XLS and XLSX
To scan and record the applicant photo,
copy of MyKad, training and medical
SPAD CONFIDENTIAL
Priority
DEVELOP SPAD OPERATOR BASED LICENSING SYSTEM PROJECT
Vendor Response
Compliance
Remarks (Must be entered to explain
Full
Partial None extent of compliance)
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
PAGE 27 OF 34
No
M.9.
N.
N.1.
N.2.
N.3.
N.4.
N.5.
N.6.
Functional Requirements
reports, certificate and police reports. This
required for future reference and
centralized database.
The solution must be able to integrate with
internal collection and accounting system to
manage and monitor collection and
transaction.
Migration
To provide migration program & scripts to
migrate existing operator license records to
operator license master records.
To provide migration program & scripts to
migrate existing vehicle records to vehicle
master and vehicle permit records.
To provide migration program & scripts to
export existing routes rote master and route
permit associate with vehicle license record
as “remark “ for reference (Currently system
captured route info in free text format)
To provide migration program & scripts to
migrate existing operator operating address
records to operator operating address
master records.
To provide migration program & scripts to
group existing operators associate with
vehicle licenses into operator license record.
(to be Operator Based Licensing System)
To provide migration program & scripts to
SPAD CONFIDENTIAL
Priority
DEVELOP SPAD OPERATOR BASED LICENSING SYSTEM PROJECT
Vendor Response
Compliance
Remarks (Must be entered to explain
Full
Partial None extent of compliance)
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
PAGE 28 OF 34
No
N.7.
N.8.
O.
O.1.
Functional Requirements
migrate driver record.
Migration program & script to migrate and
enhance the following Modules:
i.
Modul Permohonan Baru
ii.
Modul Permohonan Ubahsyarat
Surat Tawaran
iii.
Modul Permohonan Membaharui
iv.
Modul Permohonan Ubahsyarat
v.
Modul Kemaskini
vi.
Modul Pungutan Hasil
vii.
Modul Penguatkuasaan
viii.
Modul Pemandu
ix.
Modul Pertanyaan
x.
Modul Penyelenggaraan Admin
xi.
Modul Pengkuatkuasaan
xii.
Modul Pengurusan Aduan
To create a data migration to transfer
current data (vehicle-based permit) to new
(operator-based permit) without losing its
integrity. The migration plan must include
data cleansing process to eliminate any
redundant data. The plan must also include
restructuring the current database or
developing a totally new one. The design
must emphasis on scalability, performance,
data integrity etc.
MASTER/PROFILE DATA
The Tenderer is expected to provide the
SPAD CONFIDENTIAL
Priority
DEVELOP SPAD OPERATOR BASED LICENSING SYSTEM PROJECT
Vendor Response
Compliance
Remarks (Must be entered to explain
Full
Partial None extent of compliance)
MANDATORY
MANDATORY
MANDATORY
PAGE 29 OF 34
No
Functional Requirements
Priority
DEVELOP SPAD OPERATOR BASED LICENSING SYSTEM PROJECT
Vendor Response
Compliance
Remarks (Must be entered to explain
Full
Partial None extent of compliance)
following master data management but not
limited to the following:
O.2.
Operator master data, list of operators
including the basic information on the
company registration number, status, name,
contact details, address, financial details,
contract details, agreement, local authority
approval information, board of directors,
audited reports data and etc.
MANDATORY
O.3.
Vehicle Mater Data, list of vehicle
specification including the basic information
on the model, engine capacity, passenger
capacity, year make, year register, etc.
MANDATORY
O.4.
Route Master Data, list of routes including
the basic information on the route, GPS
coordinates, bus stop, operating hour,
frequency and etc.
MANDATORY
O.5.
Schedule Fees Master Data, list of fees table
for approved fees including the basic
information on the fees, start
fees/destination, end fees/destination,
scheduled fees, GPS coordinates, bus stop,
operating hour, frequency and etc.
MANDATORY
O.6.
Schedule Time Master Data, list of time
table for approved time table including the
basic information on the time, start
MANDATORY
SPAD CONFIDENTIAL
PAGE 30 OF 34
No
Functional Requirements
Priority
DEVELOP SPAD OPERATOR BASED LICENSING SYSTEM PROJECT
Vendor Response
Compliance
Remarks (Must be entered to explain
Full
Partial None extent of compliance)
time/destination, end time/destination,
scheduled fees, GPS coordinates, bus stop,
operating hour, frequency and etc.
O.7.
Designated Depoh Master Data, list of
operator operating address records for
approved operating address(parking vehicle)
including the basic information on the
address, size, approval permits, GPS
coordinates, operating hour, frequency and
etc.
MANDATORY
O.8.
Driver master data, driver database to all
public transportation driver (Bus, Taxi, etc.)
information including the name, IC number,
operator and etc.
MANDATORY
O.9.
Ability to keep track of errant operator,
driver, historical information including or
any crime associate with the
operator/driver.
MANDATORY
O.10.
To provide version of changes to all master
data above and not limited to the above, for
eg change of master data can be updated
and historical records can be viewed for
each of the changes done.
MANDATORY
P.
SECURITY, ACCESS & AUDIT TRAIL
P.1.
The solution must be able to secure access
SPAD CONFIDENTIAL
MANDATORY
PAGE 31 OF 34
No
P.2.
P.3.
P.4.
P.5.
P.6.
P.7.
P.8.
P.9.
Functional Requirements
through a user group access by menu, field
level according to job function, department,
branches, etc.
The solution is able to define access type
e.g. create, change, delete or read only for
different group of users.
The solution shall allow a particular user to
be associated to more than one access
group.
The solution must be able to provide audit
trails for all maintenance of user ids, sign on
attempts, password changed, etc.
The solution must support tight session
expiration period as to prevent any security
breach during sessions left idled (auto logoff
features for idle session).
The solution is able to disable user id after
multiple failed attempts to sign on.
The solution must maintain sufficient audit
trail and incident logs to track usage
information such as user session and failed
connection and for trouble shooting
purposes.
The solution must record user identification,
level of authorized access, roles, session IP,
session start date/time, session end
date/time, etc.
Ability to support secure Https User
SPAD CONFIDENTIAL
Priority
DEVELOP SPAD OPERATOR BASED LICENSING SYSTEM PROJECT
Vendor Response
Compliance
Remarks (Must be entered to explain
Full
Partial None extent of compliance)
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
PAGE 32 OF 34
No
P.10.
P.11.
P.12.
P.13.
P.14.
P.15.
Functional Requirements
authentication.
Solution shall support ‘complexity password’
which is the combination of numeric,
alphabet and special characters.
The proposed Solution MUST have the audit
trail capability features for all transaction
executed within the application.
The proposed Solution shall be able to
provide list of all historical record of
previous application process for reference to
check the event transaction that have taken
place.
The proposed Solution shall be able to
capture key audit trail information but not
limited to the following:
i)
User ID/Level of authorized access
ii)
Date/Time
iii)
Action taken
iv)
Descriptions
v)
Terminal Id/Session IP
vi)
Session start date/time, session end
date/time
vii)
Value of change before and after
Able to clearly design and segregate internal
and external type of access to protect and
detect wrong assignment of internal access
right to external parties.
Able to design screen accessible to group of
SPAD CONFIDENTIAL
Priority
DEVELOP SPAD OPERATOR BASED LICENSING SYSTEM PROJECT
Vendor Response
Compliance
Remarks (Must be entered to explain
Full
Partial None extent of compliance)
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
MANDATORY
PAGE 33 OF 34
No
Functional Requirements
Priority
DEVELOP SPAD OPERATOR BASED LICENSING SYSTEM PROJECT
Vendor Response
Compliance
Remarks (Must be entered to explain
Full
Partial None extent of compliance)
Users based on the common role defined
but only able to perform transaction or draw
information specific to the User-id.
SPAD CONFIDENTIAL
PAGE 34 OF 34