S U N I L F R A N C I S
Mobile: 055-2917600 / E-mail: sunilfrancis2002@yahoo.com
H R E x e c u t i v e / P R O / B u s i n e s s D e ve l o p m e n t E x e c u t i ve
Dedicated and technically skilled business professional with a versatile administrative support skillset developed through
experience as Business Development Executive, HR Executive, PRO, Sales Executive, Financial Consultant and Team
Leader.
Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase
efficiency, customer satisfaction and the bottom line.
Offer advanced computer skills in MS Office and other applications/systems.
EXPERIENCE:
U AE W o r k E x p e r i e n c e ( W i t h D r i vi n g L i c e n s e )
I Capital Management Services -Dubai UAE
2012 till now
Repeatedly promoted during 4 year tenure with I Capital Management Services (Group of 4 companies), culminating in current
responsibility for coordinating all office functions and supervising the teams of 30 professionals.
Multitasking Experience in (Group of Companies) 2012 to 2015:
1. Human Resource Manager
2. Public Relations Officer (PRO)
3. Business Development Consultant
Human Resource Manager Duties and Responsibilities:
2012- till now
Responsible for overall Recruitment, including analyzing job requirements, short listing candidates for interview, preparing
job descriptions.
 Assist in new employee induction program.
 Preparing offer letters for new joiners.
 Maintain candidate database.
 Assist in employee leave tracking and sending leave status reports.
 Maintaining employee records and information.
 Assist in salary and bonus computation.
 Assist in employee training and development.
 Ensuring compliance of company policies and standards.
 Assist to ensure continuous up-gradation of employees and ensure optimized utilization of resources.
 Assist in planning and implementing new HR initiatives like linking pay to performance, reward and recognition
policy, other employee benefit programs.
 Prepare the business cards for employees with respective details.
 Assist the employee with Gratuity details.
 Documentation of HR policies and initiatives and HR filing and document management.
 Maintains administrative workflow by studying methods; implementing cost reductions; developing reporting
procedures.
 Creates and revises systems and procedures by analyzing operating practices; studying utilization of microcomputer and software technologies; evaluating personnel and technological requirements; implementing
changes.
 Develops administrative staff by providing information, educational opportunities, and coaching.
 Resolves administrative problems by analyzing information; identifying and communication solutions.
 Maintains rapport with customers, managers, and employees by arranging continuing contacts; researching and
developing new services and methods; setting priorities; resolving problem situations.
 Provides information by answering questions and requests.
 Maintains continuity of work operations by documenting and communicating needed actions to management;
discovering irregularities; determining continuing needs.
 Guides employee actions by researching, developing, writing, and updating administrative policies, procedures,
methods, and guidelines; communicating developments to management.
 Completes administrative projects by identifying and implementing new technology and resources; redesigning
systems; recommending re-deployment of designated resources.
Public Relations Officer (PRO) Duties and Responsibilities:
2012 till now
 Organize periodic renewal of Licenses.
 Submission of correct documentation in Tasheel and Ministry Of Labor for quota and visa applications approvals.
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Visa stamping and visa printout from immigration.
Submission of correct documentation to obtain licenses and efficient collection of Licenses to take place when
completed
Take, submit & collect all necessary documentation in order to organize all Employee official paperwork.
Arrange medical tests, passports, memos, promotional draws and fine resolution.
Accompany the employee as they exit the country.
Prepare employment visa papers for employees (in and outside country).
Prepare the Labor Agreement contract between Employee and Employer.
Removing Labor Ban solution.
Prepare MOA, POA and also the Amendment in MOA, Coordination with Partners and Local Sponsor for Dubai
Court papers attestation (Notary Public).
Approval from DED for New company trade license.
New Company formation.
BUSINESS DEVELOPMENT EXECUTIVE:
2012 till now
Provide business consultancy services to customers for arranging Business Loans and Trade Facilities. Following are the
duties:
 Identify Customer needs and requirements by arranging appropriate Client services.
 Gaining new appointments from hot and cold leads.
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Developing strong working relationships with prospective new clients.
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Able to identify and qualify potential new clients.
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Experience of and able to communicate effectively with key decision makers i.e. Heads of Departments and
senior managers.
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Worked in business-development teams on business-planning strategies.
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Worked with sales managers to increase technical know-how and to advance negotiations towards close of sale.
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Prepared and presented sales pitches and product demonstrations in person and though web-accessed
exhibitions.
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Conversant with Microsoft office applications.
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Develop and maintain strong working relations with all existing clients at key levels to optimize the utilization of
approved facilities.
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Explain to customers the different types of loans and credit facility options that are available, as well as the terms
of those services over the phone and meeting them face to face.
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Obtain and compile copies of loan applicants, credit histories, corporate financial statements, and other financial
information.
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Arranging proper documentation of client’s Company and submits the case in banks.
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Deliver high quality clients sales & services in order to meet Client’s expectations.
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Maintain good relation with the customer by meting his business requirements and gets the new leads and
references.
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Maintain Statistical and financial records.
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Prepare legal agreements and mandates for Customer towards service fee.
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Collect Cheques after approval of Business Loan or Trade Facility.
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Prospects new clients through reference and cold calling.
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Arranging Loans and Trade Facilities for Customer through different banks.
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Provide POS machines awareness to the clients.
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Guide the customers for his existing Facilities.
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Review and update credit and loan files.
MetLife Alico Dubai UAE.
2010 till 2012
Worked with Met Life Alico as a financial consultant & Sales Executive. Following are the main duties:
Duties and Responsibilities:
 Sell various types of insurance policies to businesses and individuals on behalf of insurance companies,
including, life, medical and dental insurance.
 Calculate premiums and establish payment method.
 Customize insurance programs to suit individual customers, often covering a variety of risks.
 Interview prospective clients to obtain data about their financial resources and needs, the physical condition of
the person to be insured, and to discuss any existing coverage.
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Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective
clients.
Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
Contact underwriter and submit forms to obtain approval coverage.
Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion
of appropriate forms.
Confer with clients to obtain and provide information when claims are made on a policy.
Perform administrative tasks, such as maintaining records and handling policy renewals.
Select company that offers type of coverage requested by client to underwrite policy.
Monitor insurance claims to ensure they are settled equitably for both the client and the insurer.
Develop marketing strategies to compete with other individuals or companies who sell insurance.
Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive
technical assistance in developing new accounts.
Install bookkeeping systems and resolve system problems.
Plan and oversee incorporation of insurance program into bookkeeping system of company.
Explain necessary bookkeeping requirements for customer to implement and provide group insurance program.
Call on policy holders to deliver and explain policy, to analyze insurance program and suggest additions or
changes, or to change beneficiaries.
Mobilink Gsm Telecom: PAKISTAN
2005-2010
Worked as Customer Service Executive 5 years Experience with Mobilink Gsm Orascom Telecom Company in the
department of Contact centre and sales unit. Provide customer service over the helpline having a Team leader position.
Duties and Responsibilities:
 Handling customer’s queries and complaints.
 Provide information of company’s product (Blackberry mobile sets and package price, Edge internet device, postpaid packages and GPRS).
 Train the new team members and guide them company’s rules and regulation.
 Support and provide superior service via phones.
 Use questioning and listening skills that support effective telephone Communication.
 Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs,
holds, interruptions, and unintentional disconnects.
 Prepare monthly quiz preparation and presentation of the new promotions.
 Coach team members in an effective way
 Monitor staff performance to ensure they meet individual targets
 Creation & allocation of all list research assignments managed by the department
 Monitor all assignments to ensure data integrity.
Personal Information
11th November 1983
Lahore, Pakistan
Married
Resident Visa
AA8902202
10 February 2017
Date of Birth
Place of Birth:
Civil Status
Visa Status
Passport No
Expiry Date
EDUCATIONAL BACKGROUND:
College:
Punjab College Commerce
2003 – 2005
B.com Education
Intermediate:
Scholars College of commerce
2001 – 2003
I.com Education
Matriculation:
Cathedral High School
1999-2001
COMPUTER SKILLS:
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MS Office( Word, Excel and PowerPoint)
Net browsing
Peachtree
CERTIFICATION
I hereby certify that the above information is true and correct to the best of my knowledge and beliefs.