Cisco Unified Communication
Manager Business Edition
Arun Ragunathan
Product Manager, IPCBU
March 23, 2007
© 2006 Cisco Systems, Inc. All rights reserved.
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1
Agenda
 UC system 6.0 - Mid-market offering overview
 Cisco Unified Communications Manager Business
Edition
Overview
Pricing, packaging and licensing
Appliance
Features
Administration
 Additional Mid-market offers
 Summary
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Cisco Unified Communication
Manager Business Edition
Overview
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Strategy Behind the Mid-Market Offering
Target Segment:
 Medium-sized businesses with 1-5 sites & 150-500 total employees
 Want Big Business features at an affordable price
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Strategy Behind the Mid-Market Offering
Target Segment:
 Medium-sized businesses with 1-5 sites & 150-500 total employees
 Want Big Business features at an affordable price
It is:
 Affordable
 Customer & partner friendly
 Easy to sell, install, operate, & maintain to protect margins
New features tailored to unique needs of medium business
Partner Management tools to reduce service costs/complexity
Priced to ensure competitiveness at small line counts
Application Rich: UC application support
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Strategy Behind the Mid-Market Offering
Target Segment:
 Medium-sized businesses with 1-5 sites & 150-500 total employees
 Want Big Business features at an affordable price
It is:
 Affordable
 Customer & partner friendly
 Easy to sell, install, operate, & maintain to protect margins
New features tailored to unique needs of medium business
Partner Management tools to reduce service costs/complexity
Priced to ensure competitiveness at small line counts
Application Rich: UC application support
It is NOT an enterprise branch office solution
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Unified Communications System 6.0
Mid-Market Offering
Product Elements
Partner Enablement
Cisco Unified CM BE
New desktop features
Cisco IP Phone 7931G
Cisco netManager
Business Attendant Console
Services & Support
Commercial Services Offering
Essential/Select Operate/Smtnet
SMB Smart Assistant
Cisco Remote Operations Service
TOI (Product + Service)
Documentation/Training/Tools
Specialization/Certification
Demos & NFR
Ordering & Pricing
Sales Enablement
TOI (Product + Service)
Documentation/Training
Tools
Demo
Marketing
Ordering tools (SX/QB)
Capacity tools
Bundled packaging optimized
For ease of sale
Collateral Msging/Positioning
Partner summit
Launch programs
(Int + Partner / ext)
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Cisco Unified Communications Manager
Business Edition
Unified Communications system for Mid-sized
companies
Key Unified communication applications on a single
powerful server
Supports up to 500 users and 5 sites
CM
UCxn
Integrates with entire Cisco Unified Communications
System of Products
MM
Simple Setup and management
Single server for three applications CUCM, Mobility
Manager and CUC
Pre-loaded software suite
Single set of credentials, single sign-on
 Integrated mailbox configuration and common
management tools
CUCMBE
Orderability End of March ’07, Availability End of May ‘07
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CUCMBE Vision
 Low-cost, feature-rich, easy-todeploy
 Global / localized offer
 Single non-redundant Appliance:
shared HW and OS
 Common services
Bundled Install/Upgrade, DB,
Identity Mgmt
Common Management &
Tools
 Flexible Licensing
Applications, Options,
Quantities
Demo License
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Unity
Cxn
CM
CUPS
UCCX
MPE
Common Management
Licensed Based Entitlement
Presence
Customer
Interaction
Rich-Media
Future
Call Control
Mobility
Messaging
Common Platform
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CUCMBE Vision
 Low-cost, feature-rich, easy-todeploy
 Global / localized offer
 Single non-redundant Appliance:
shared HW and OS
 Common services
Bundled Install/Upgrade, DB,
Identity Mgmt
Common Management &
Tools
 Flexible Licensing
Applications, Options,
Quantities
Demo License
© 2006 Cisco Systems, Inc. All rights reserved.
Unity
Cxn
CM
CUPS
UCCX
MPE
Common Management
Licensed Based Entitlement
Presence
Customer
Interaction
Rich-Media
Future
Call Control
Mobility
Messaging
Common Platform
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Deployment Model
Medium Sized Businesses, up to 500 users, 1-5 sites
Access Router
SRST
QoS WAN
Wireless laptops
IP Communicator
ASA 5520
w/ IDS
MPX
PSTN
CCX
CUP
IP Phone
Catalyst
Switch
Core +
Distribution
Public
Internet
Laptops
Remote sites (1 to 5)
Different sizes
Si
CUCMBE
IP Phone
IP Communicator
Wireless laptops
Desktops/laptops
Cisco IPCommunicator
IP Phone
Tele-worker
Central Site
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Cisco Unified
Communication Manager
Business Edition
Pricing and Packaging
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Cisco Unified Communications Manager
Business Edition - Pricing Elements
Software Subscription
10 or 50 user packs
1,2 or 3 years
Services
Essential Operate/Select Operate
Device Licenses
Same as CUCM 6.0
Clients
All CUCM clients
Add-on Seats
10 or 50 seat packs
Base Package
MCS 7828 appliance +
First 50 seats
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Cisco Unified Communications Manager
Business Edition - Pricing and Licensing
 Starter packages include MCS 7828 appliance and first 50 seats
 Additions available in 10 or 50 seat packs
 Priced to ensure competitiveness at small line counts
 Single top-level part number to configure software, hardware and licenses.
Description
Price
Base Package
$9,995
MCS 7828 appliance/Software
Included
CM Seats
50
Voicemail Boxes
50 (16 ports)
Add-on User License
$990 (10 pack)
CM - Seat
Voicemail Box
$3,750 (50 pack)
Included
Included
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Packaging
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Packaging
 Cisco Unified Presence software on DVD shipped with Cisco Unified
Communications Manager Business Edition
Requires an adjunct server, Each presence enabled user requires a
device license.
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Packaging
 Cisco Unified Presence software on DVD shipped with Cisco Unified
Communications Manager Business Edition
Requires an adjunct server, Each presence enabled user requires a
device license.
 Cisco Unified Contact Center Express software on DVD also shipped
with the base package
Requires an adjunct server., Includes 5 CCX Enhanced Agent licenses
for no additional charge.
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Packaging
 Cisco Unified Presence software on DVD shipped with Cisco Unified
Communications Manager Business Edition
Requires an adjunct server, Each presence enabled user requires a
device license.
 Cisco Unified Contact Center Express software on DVD also shipped
with the base package
Requires an adjunct server., Includes 5 CCX Enhanced Agent licenses
for no additional charge.
 No charge for mobility software (used to be $1995)
Mobility connect feature invocations require 2 Device licenses for each
user.
Note: CUCM 4.X and 5.X still require the mobility software to be
purchased separately at $1995
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Packaging
 Cisco Unified Presence software on DVD shipped with Cisco Unified
Communications Manager Business Edition
Requires an adjunct server, Each presence enabled user requires a
device license.
 Cisco Unified Contact Center Express software on DVD also shipped
with the base package
Requires an adjunct server., Includes 5 CCX Enhanced Agent licenses
for no additional charge.
 No charge for mobility software (used to be $1995)
Mobility connect feature invocations require 2 Device licenses for each
user.
Note: CUCM 4.X and 5.X still require the mobility software to be
purchased separately at $1995
 Adjunct Licensing for soft clients
Softclients are provisioned to consume 1 Device License Unit (DLU)
instead of 3 when used as an Adjunct to a Primary Device
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Unified Communications Software Subscription
Top-level SKU
Options
UCSS-CUCM-BE
One year
Two Years
Three Years
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Option SKUs
List Price
$0
UCSS-CMBE-1-10
$130
UCSS-CMBE-1-50
$612
UCSS-CMBE-2-10
$221
UCSS-CMBE-2-50
$1,040
UCSS-CMBE-3-10
$273
UCSS-CMBE-3-50
$1,285
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Ordering Example for 150 users
Qty
Price
Extended
Price
1
$0
$0
MCS7828I3-K9-BE (includes
50 users)
1
$9,995
$9,995
CUCM-BE-50USR
2
$3,750
$7,500
3
$612
$1,836
SKU
CUCM6.0-BE (Top-level)
UCSS-CUCM-BE
UCSS-CMBE-1-50
Total
$19,331
* Sample configuration does not include Phones,
Essential operate service components
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Cisco Unified
Communication Manager
Business Edition
Appliance
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Cisco Unified Communications Manager
6.0 Platforms
Cisco Unified
Communications
Manager
Business Edition
7845
7835
7825
7828
Cisco Unified
Communications Manager
Media Convergence Servers
7816
1000
500
2500
7500
Number of Users Per System
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Right Balance of: Availability / Affordability / Cost of Ownership
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MCS 7828 Specifications
Right Balance of: Availability / Affordability / Cost of Ownership
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MCS 7828 Specifications
 New MCS 7828 Appliance required for Cisco Unified CM, BE.
Right Balance of: Availability / Affordability / Cost of Ownership
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MCS 7828 Specifications
 New MCS 7828 Appliance required for Cisco Unified CM, BE.
 Rack-mountable 1RU form factor
Right Balance of: Availability / Affordability / Cost of Ownership
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MCS 7828 Specifications
 New MCS 7828 Appliance required for Cisco Unified CM, BE.
 Rack-mountable 1RU form factor
 Intel Dual-core 3050 Xeon 2.13GHz
Right Balance of: Availability / Affordability / Cost of Ownership
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MCS 7828 Specifications
 New MCS 7828 Appliance required for Cisco Unified CM, BE.
 Rack-mountable 1RU form factor
 Intel Dual-core 3050 Xeon 2.13GHz
 6GB SDRAM (2x1GB and 2x2GB)
Right Balance of: Availability / Affordability / Cost of Ownership
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MCS 7828 Specifications
 New MCS 7828 Appliance required for Cisco Unified CM, BE.
 Rack-mountable 1RU form factor
 Intel Dual-core 3050 Xeon 2.13GHz
 6GB SDRAM (2x1GB and 2x2GB)
 Two 250GB Cold Swap SATA drives for higher reliability
Right Balance of: Availability / Affordability / Cost of Ownership
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MCS 7828 Specifications
 New MCS 7828 Appliance required for Cisco Unified CM, BE.
 Rack-mountable 1RU form factor
 Intel Dual-core 3050 Xeon 2.13GHz
 6GB SDRAM (2x1GB and 2x2GB)
 Two 250GB Cold Swap SATA drives for higher reliability
 Pre-loaded OS and software suite.
Right Balance of: Availability / Affordability / Cost of Ownership
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Availability
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Availability
 Appliance model is inherently more stable
- Closed system with limited access to OS interface, no third party
agents, viruses etc
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Availability
 Appliance model is inherently more stable
-Closed system with limited access to OS interface, no third party
agents, viruses etc
 Higher availability with redundant hard drives.
- SW monitoring agents CUCOM, IBM Director Server, HP Insight, &
Dell Open Manage, netManager can monitor the status of the drives
using SNMP
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Availability
 Appliance model is inherently more stable
- Closed system with limited access to OS interface, no third party
agents, viruses etc
 Higher availability with redundant hard drives.
- SW monitoring agents CUCOM, IBM Director Server, HP Insight, &
Dell Open Manage, netManager can monitor the status of the drives
using SNMP
 Survivable remote site telephony for WAN failures.
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Availability
 Appliance model is inherently more stable
- Closed system with limited access to OS interface, no third party
agents, viruses etc
 Higher availability with redundant hard drives.
- SW monitoring agents CUCOM, IBM Director Server, HP Insight, &
Dell Open Manage, netManager can monitor the status of the drives
using SNMP
 Survivable remote site telephony for WAN failures.
 SRST at the hub for partial redundancy.
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Matching Solution to Customer Needs
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Matching Solution to Customer Needs
Customer has fewer than 100 employees
Cisco Unified Communications Manager Express OR Unified 500
Series likely the best fit
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Matching Solution to Customer Needs
Customer has fewer than 100 employees
Cisco Unified Communications Manager Express OR Unified 500
Series likely the best fit
Customer has between 150-500 employees
Is customer price sensitive?
Yes – Cisco Unified Communications Manager Business Edition
… but, wants higher level of Availability
Include Cisco Unified SRST
Nope - Customer wants highest level of availability and is not price
sensitive
Offer redundant Cisco Unified Communications Manager
Customer has more than 300 employees & is likely to grow beyond
500 employee in 2-3 years?
Yes - Offer Unified Communications Manager
No - Offer Unified Communications Manager Business Edition
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Cisco Unified
Communication
Manager Business
Edition 6.0
Feature Highlights
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Cisco Unified Communications Manager 6.0
features relevant to Mid-market
Integrated Mobility
features
Includes all Unified
CM 5.1 features
Key Desktop Features
DND
Intercom with Whisper
MWI Audio Notification
Support for multi-button
7931G Phone
CUCM,BE
Co-residency of
Unity Connection
Starter Licensing
Enhanced BAT
Export/Import Tool
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New Desktop Features
Easy-to-Use Features Tailored to unique Needs of Medium-sized
Customers
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New Desktop Features
Easy-to-Use Features Tailored to unique Needs of Medium-sized
Customers
 Intercom with Whisper:
New Intercom button – placing and receiving Intercom calls
Whisper- If target destination is on a call, the originator can whisper a
one-way message which will be heard by the target and not by the
other party.
Three visual states for intercom button : idle, whisper and connected.
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New Desktop Features
Easy-to-Use Features Tailored to unique Needs of Medium-sized
Customers
 Intercom with Whisper:
New Intercom button – placing and receiving Intercom calls
Whisper- If target destination is on a call, the originator can whisper a
one-way message which will be heard by the target and not by the
other party.
Three visual states for intercom button : idle, whisper and connected.
 Do Not Disturb
Gives phone users ability to go into a Do Not Disturb (DND) state,
which turns the ringer off. Calls continue to be presented to the phone;
it just doesn’t ring
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New Desktop Features
Easy-to-Use Features Tailored to unique Needs of Medium-sized
Customers
 Intercom with Whisper:
New Intercom button – placing and receiving Intercom calls
Whisper- If target destination is on a call, the originator can whisper a
one-way message which will be heard by the target and not by the
other party.
Three visual states for intercom button : idle, whisper and connected.
 Do Not Disturb
Gives phone users ability to go into a Do Not Disturb (DND) state,
which turns the ringer off. Calls continue to be presented to the phone;
it just doesn’t ring
 Audible Message Waiting Notification
Available on All Cisco Unified IP Phones
Already available via VG-24x for Analog devices
Conforms to ADA Requirements
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New Desktop Features
Easy-to-Use Features Tailored to unique Needs of Medium-sized
Customers
 Intercom with Whisper:
New Intercom button – placing and receiving Intercom calls
Whisper- If target destination is on a call, the originator can whisper a
one-way message which will be heard by the target and not by the
other party.
Three visual states for intercom button : idle, whisper and connected.
 Do Not Disturb
Gives phone users ability to go into a Do Not Disturb (DND) state,
which turns the ringer off. Calls continue to be presented to the phone;
it just doesn’t ring
 Audible Message Waiting Notification
Available on All Cisco Unified IP Phones
Already available via VG-24x for Analog devices
Conforms to ADA Requirements
 Manual Line Selection for Key System like Operation
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New Desktop Features
Easy-to-Use Features Tailored to unique Needs of Medium-sized
Customers
 Intercom with Whisper:
New Intercom button – placing and receiving Intercom calls
Whisper- If target destination is on a call, the originator can whisper a
one-way message which will be heard by the target and not by the
other party.
Three visual states for intercom button : idle, whisper and connected.
 Do Not Disturb
Gives phone users ability to go into a Do Not Disturb (DND) state,
which turns the ringer off. Calls continue to be presented to the phone;
it just doesn’t ring
 Audible Message Waiting Notification
Available on All Cisco Unified IP Phones
Already available via VG-24x for Analog devices
Conforms to ADA Requirements
 Manual Line Selection for Key System like Operation
 Programmable Line Key (PLK) call feature
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Integrated Messaging based on
Cisco Unity Connection
Cost-effective feature-rich messaging Solution for Mediumsized businesses !!!
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Integrated Messaging based on
Cisco Unity Connection
 Voice messaging for Cisco’s Unified Communications Solution
Part of a Cisco end-to-end solution
Cost-effective feature-rich messaging Solution for Mediumsized businesses !!!
49
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Integrated Messaging based on
Cisco Unity Connection
 Voice messaging for Cisco’s Unified Communications Solution
Part of a Cisco end-to-end solution
 Voice recognition features
Easy control of your messages with natural speech commands
Cost-effective feature-rich messaging Solution for Mediumsized businesses !!!
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Integrated Messaging based on
Cisco Unity Connection
 Voice messaging for Cisco’s Unified Communications Solution
Part of a Cisco end-to-end solution
 Voice recognition features
Easy control of your messages with natural speech commands
 Desktop access to your messages
Play voice messages with your e-mail client or web browser
Cost-effective feature-rich messaging Solution for Mediumsized businesses !!!
51
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Integrated Messaging based on
Cisco Unity Connection
 Voice messaging for Cisco’s Unified Communications Solution
Part of a Cisco end-to-end solution
 Voice recognition features
Easy control of your messages with natural speech commands
 Desktop access to your messages
Play voice messages with your e-mail client or web browser
 Call transfer rules
Intelligently route calls to stay in touch no matter where you are
Cost-effective feature-rich messaging Solution for Mediumsized businesses !!!
52
© 2006 Cisco Systems, Inc. All rights reserved.
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Integrated Messaging based on
Cisco Unity Connection
 Voice messaging for Cisco’s Unified Communications Solution
Part of a Cisco end-to-end solution
 Voice recognition features
Easy control of your messages with natural speech commands
 Desktop access to your messages
Play voice messages with your e-mail client or web browser
 Call transfer rules
Intelligently route calls to stay in touch no matter where you are
 Simple to install, configure and manage
No Microsoft Exchange or AD required
Cost-effective feature-rich messaging Solution for Mediumsized businesses !!!
53
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Desktop Voice Messaging
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Desktop Voice Messaging
Most customers just want to…..
• View, prioritize and sort voice messages
• Play and delete messages on their PC
• Keep things simple for end users to learn
• Keep things simple for their administrators to deploy and manage
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Desktop Voice Messaging
Most customers just want to…..
• View, prioritize and sort voice messages
• Play and delete messages on their PC
• Keep things simple for end users to learn
• Keep things simple for their administrators to deploy and manage
Cisco Unity Connection offers flexible options…
• E-mail client integrations
• Web-based voicemail client
• Integration with Cisco Unified Personal Communicator
• Mixed-mode deployment with any or all of the above !
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Desktop Voice Messaging
Most customers just want to…..
• View, prioritize and sort voice messages
• Play and delete messages on their PC
• Keep things simple for end users to learn
• Keep things simple for their administrators to deploy and manage
Cisco Unity Connection offers flexible options…
• E-mail client integrations
• Web-based voicemail client
• Integration with Cisco Unified Personal Communicator
• Mixed-mode deployment with any or all of the above !
And, Cisco Unity Connection does not require complex AD or
Exchange integrations making it simple to deploy, configure
and manage
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Desktop Voice Messaging: E-mail clients
User Experience
List of VM’s including
Subscriber name and
extension or CLID
Inbox folder dedicated to
VM’s
Simply click to open the
message and then play
the .wav attachment
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Cisco Unity Connection Call Transfer
Rules
Give out just one number and have calls
reach you anywhere you want
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Cisco Unity Connection Call Transfer
Rules
Give out just one number and have calls
reach you anywhere you want
 Transfer Rules based on
time of day, ANI, calendar*
(free/busy)
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Cisco Unity Connection Call Transfer
Rules
Give out just one number and have calls
reach you anywhere you want
 Transfer Rules based on
time of day, ANI, calendar*
(free/busy)
 Forward calls to single
number
or series of
numbers
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Cisco Unity Connection Call Transfer
Rules
Give out just one number and have calls
reach you anywhere you want
 Transfer Rules based on
time of day, ANI, calendar*
(free/busy)
 Forward calls to single
number
or series of
numbers
 Select which
calls to accept
in real time
*for Microsoft Exchange calendar
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Desktop Voice Messaging: Web Access
User Experience
List of VM’s including
Subscriber name and
extension or CLID
Reply to, forward or
create new VM’s
Integrated media player
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Cisco Unity Cxn 2.0 features
Includes all Unity Cxn
CM 1.2 features
Visual Message Locator
New voice commands
For MPX integration
Co-residency with
Unified CM
CUCM,BE
New voice commands for
Voice control of
Mailbox
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Unity Connection Phone View
Visual access to your messages even when you
don’t have a PC…
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Unity Connection Phone View
Visual access to your messages even when you
don’t have a PC…
• Consistent interface with
Message Locator feature
• Search for all messages, new
messages or messages from a
specific caller
• Display message on the IP
phone screen. Scroll and select
the message you want
• Supported with CCM 4.x and
later
• Supported with 7940, 7941,
7960, 7961 7970 and 7971
phones
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Voice Recognition Enhancements
VUI conversation with
Connection:
“Check my meetings”
API to MPE to get list
of meetings
1
2
3
“Join Meeting”
transfers into MPE
meeting
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Voice Recognition Enhancements
 MeetingPlace Express Integration
API between MPE and Connection
Lists your meetings
Navigate days
“Join” transfers you to MPE to that Meeting ID
Also available from TUI and CPCA….
VUI conversation with
Connection:
“Check my meetings”
API to MPE to get list
of meetings
1
2
3
“Join Meeting”
transfers into MPE
meeting
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Voice Recognition Enhancements
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Voice Recognition Enhancements
 New Media Control Commands
Pause / Resume
Skip back / Skip forward
Speed up / Slow down
…available anywhere in conversation or message playback
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Voice Recognition Enhancements
 New Media Control Commands
Pause / Resume
Skip back / Skip forward
Speed up / Slow down
…available anywhere in conversation or message playback
 Multi-site Addressing (VPIM)
Address message to: “John Smith in Seattle…”
Conflict resolution based on location names
Name confirmation includes location
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Voice Recognition: New Pricing
Problem: ASR on Unity Connection has been expensive
and difficult to engineer a system
$1400 per port for ASR and TTS
Plus $25 per user
How many ASR & TTS ports do you really need ??
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72
Voice Recognition: New Pricing
Problem: ASR on Unity Connection has been expensive
and difficult to engineer a system
$1400 per port for ASR and TTS
Plus $25 per user
How many ASR & TTS ports do you really need ??
Answer:
No longer need to sell ASR and TTS ports. Every port on the
system is “universal”
New Advanced User package includes ASR, TTS, IMAP and
Inbox for $35 per seat
Can add ADV user options to as many or as few mailboxes in
the system as you want
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Integration of Mobile Connect
Affordable Mobility Solution for Businesses on the Go !!!
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Integration of Mobile Connect
 Callers have to try multiple numbers to reach a mobile worker
Feature: Single business number reach
Affordable Mobility Solution for Businesses on the Go !!!
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Integration of Mobile Connect
 Callers have to try multiple numbers to reach a mobile worker
Feature: Single business number reach
 Mobile workers must check two voice mail boxes (cell and enterprise)
Feature: Single voice mail box
Affordable Mobility Solution for Businesses on the Go !!!
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Integration of Mobile Connect
 Callers have to try multiple numbers to reach a mobile worker
Feature: Single business number reach
 Mobile workers must check two voice mail boxes (cell and enterprise)
Feature: Single voice mail box
 Mobile workers do not want to be reached for all business calls
Feature: Allowed/Blocked call filters
Affordable Mobility Solution for Businesses on the Go !!!
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Integration of Mobile Connect
 Callers have to try multiple numbers to reach a mobile worker
Feature: Single business number reach
 Mobile workers must check two voice mail boxes (cell and enterprise)
Feature: Single voice mail box
 Mobile workers do not want to be reached for all business calls
Feature: Allowed/Blocked call filters
 Mobile workers must interrupt conversations when changing locations
Feature: Desktop pickup and Cell phone pickup
Affordable Mobility Solution for Businesses on the Go !!!
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78
Integration of Mobile Connect
 Callers have to try multiple numbers to reach a mobile worker
Feature: Single business number reach
 Mobile workers must check two voice mail boxes (cell and enterprise)
Feature: Single voice mail box
 Mobile workers do not want to be reached for all business calls
Feature: Allowed/Blocked call filters
 Mobile workers must interrupt conversations when changing locations
Feature: Desktop pickup and Cell phone pickup
 Cellular users cannot access the IPT network resources (i.e. WAN and
voice gateways)
Feature: Mobile Voice Access
Affordable Mobility Solution for Businesses on the Go !!!
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Mobile Connect (Single Number Reach)
2. Rings
PSTN
1. Dials 28888
2. Rings
4. Remote-In-Use
3. Answer
Caller
Shared Desk Ext. 28888
Business Ext. 28888
Mobile: 408-555-1234
 When a Business extension is called, CUCMBE rings the Remote
Destination and other shared-line devices.
 If Remote Destination answers, shared desk phone will be put in “remotein-use” state. If “privacy” is not enabled, desk-phone can “barge” into the
mobile call.
 If shared-desk phone answers, the call to the Remote Destination will be
•
terminated.
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Mobile Voice Access
PSTN
MVA number
408-987-6543
4. Remote-in-use
1.Call into MVA number
2. Authenticate
3. Select 1 to place a call
5. Ring with
Calling party 28888
Called Party
Shared Desk Ext. 28888
Business Ext. 28888
Mobile: 408-555-1234
 User dials number 408-987-XXXX; Authenticate using remote destination
number and pin
 Select 1 to make a call
 Enter the called party number; Called party will ring with the enterprise
DN number as calling party number
 Shared desk phone will show remote-in-use
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Integrated Mobility features
Every user is Mobile ready
Includes all Mobility
Manager 1.2 features
Integrated Mobile Connect
Cisco Unified Mobile
Communicator
(Orative acquisition)
Manual call hand-off for
Dual mode phones
CUCM,BE
Support for 7921G
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Dual-mode Unified Communications Architecture
Internet
Mobile
Networks
MPX
Dual-Mode Handset
CUP
Firewall
802.11
PSTN
VoIP GW
Mobility-Enabled
CUCMBE
 Dual-mode devices will provide a softkey option to “manually” handoff the
call from PSTN to WLAN and vice versa.
 Condition: If mobile device is active in PSTN, it must register to WLAN
before handoff is allowed.
 Action: Mobile device dials a pre-configured “Handoff” number.
 Expected Result: Handoff call is connected.
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System Capacity
Attribute
Capacity
Maximum total devices
Mailboxes and voicemail ports
IMAP, Inbox, advanced speech
recognition ASR, and text-tospeech (TTS) ports
500
250 IMAP, 250 Cisco Unity
Connection Inbox, 16 ASR, and 4
TTS ports
Number of remote sites (SRST)
5
500 Mailboxes and 16 ports
Call processing and voicemail
redundancy
Feature limitations
Distributed call processing
LDAP Directory integration
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84
Localization
Support core languages for user locales, the voicemail
telephone user interface, and the GUI
CUCMBE 6.0:
• Spanish (European and Latin
• UK and ANZ English
American)
• French (Euro & Can)
• Dutch
• German
• Arabic (TUI only)
• Japanese
• Swedish
• Italian
• Danish
• Portuguese (Brazilian)
• Russian (TUI Only)
• Korean
•Chinese (Mandarin, Simplified & Traditional)
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Cisco Unified
Communication
Manager Business
Edition
Administration
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From the pull down menu select a page and
remember to hit the “Go” button.
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Cisco Unified Communications Manager Business Edition
Administration
Lower Installation/management Costs, Improved Margins
89
© 2006 Cisco Systems, Inc. All rights reserved.
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Cisco Unified Communications Manager Business Edition
Administration
 Common single install and upgrade for co-resident products.
Factory installation
Synchronized SW releases, bundled DVDs
Lower Installation/management Costs, Improved Margins
90
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Cisco Unified Communications Manager Business Edition
Administration
 Common single install and upgrade for co-resident products.
Factory installation
Synchronized SW releases, bundled DVDs
 Consistent GUI
Platform GUI and admin GUI for co-resident applications share a
common look and feel.
Integrated Mailbox configuration
Integrated system/end user admin for mobility.
Lower Installation/management Costs, Improved Margins
91
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Cisco Unified Communications Manager Business Edition
Administration
 Common single install and upgrade for co-resident products.
Factory installation
Synchronized SW releases, bundled DVDs
 Consistent GUI
Platform GUI and admin GUI for co-resident applications share a
common look and feel.
Integrated Mailbox configuration
Integrated system/end user admin for mobility.
 Single credentials / Single sign-on
Single username, password and PIN
Stored in common DB, accessed by both applications
Authenticate once, then manage Unified CM or Unity Cn features
Lower Installation/management Costs, Improved Margins
92
© 2006 Cisco Systems, Inc. All rights reserved.
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Cisco Unified Communications Manager Business Edition
Administration
 Common single install and upgrade for co-resident products.
Factory installation
Synchronized SW releases, bundled DVDs
 Consistent GUI
Platform GUI and admin GUI for co-resident applications share a
common look and feel.
Integrated Mailbox configuration
Integrated system/end user admin for mobility.
 Single credentials / Single sign-on
Single username, password and PIN
Stored in common DB, accessed by both applications
Authenticate once, then manage Unified CM or Unity Cn features
 Common tools
Disaster Recovery System (DRS) framework is used by co-resident
products for backup/restore
Common serviceability tools - RTMT
Lower Installation/management Costs, Improved Margins
93
© 2006 Cisco Systems, Inc. All rights reserved.
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Cisco Unified Communications Manager Business Edition
Administration
 Common single install and upgrade for co-resident products.
Factory installation
Synchronized SW releases, bundled DVDs
 Consistent GUI
Platform GUI and admin GUI for co-resident applications share a
common look and feel.
Integrated Mailbox configuration
Integrated system/end user admin for mobility.
 Single credentials / Single sign-on
Single username, password and PIN
Stored in common DB, accessed by both applications
Authenticate once, then manage Unified CM or Unity Cn features
 Common tools
Disaster Recovery System (DRS) framework is used by co-resident
products for backup/restore
Common serviceability tools - RTMT
 Separate license management
Lower Installation/management Costs, Improved Margins
94
© 2006 Cisco Systems, Inc. All rights reserved.
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Installation
Unpack & Install bundled SW
Shipped MCS
 First-time-install (with
MCS+Image)
 Reimage
(all other firsttime-installs)
 Migration
MCS
MCS
MCS
Standalone
CUCMBE
MCS
Standalone
CUCMBE
MCS
…Working on it
Standalone
for Future
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Installation
Unpack & Install bundled SW
Shipped MCS
 First-time-install (with
MCS+Image)
 Reimage
(all other firsttime-installs)
MCS
Existing
or no Img
MCS
Factory
Img
 Migration
MCS
MCS
MCS
Standalone
CUCMBE
MCS
Standalone
CUCMBE
MCS
…Working on it
Standalone
for Future
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Migration
 CUCMBE is targeted at Greenfield customers and is for
new installations only.
 Migration to CUCMBE from Stand-alone CM or Unity Cxn
is not supported
 Migration from CUCMBE to stand-alone CM or Unity Cxn
HW can be re-purposed for CM or Unity Cxn stand-alone
deployment.
License migration SKUs and data migration – working on it
for future
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97
Integrated Mailbox Configuration
• Provision user data once
• Link on CCM 5.0 user page
• Enter mailbox data on CCM user page
• Data push to Connection DB
• VM fields are part of BAT on CCM…so you can bulk add to CCM
and auto-create in Unity Connection !!
Unity Connection
DB
DB
AXL
CCM 5.0
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Integrated Mobility Configuration
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Remote Destination
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100
Initial Configuration: Enhanced BAT
Lower Installation Costs, Improved Margins
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101
Initial Configuration: Enhanced BAT
Lower Installation Costs, Improved Margins
 An administrator can export a Cisco Unified Communications Manager
database, make changes to that database and insert that database into
another Unified Communications Manager
Libraries of common/repeatable Unified Communications Manager
data
Local dial plans
Vertical Solution configurations
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Initial Configuration: Enhanced BAT
Lower Installation Costs, Improved Margins
 An administrator can export a Cisco Unified Communications Manager
database, make changes to that database and insert that database into
another Unified Communications Manager
Libraries of common/repeatable Unified Communications Manager
data
Local dial plans
Vertical Solution configurations
 Tool will use the same file format as BAT (CSV) for exporting and
importing data
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Initial Configuration: Enhanced BAT
Lower Installation Costs, Improved Margins
 An administrator can export a Cisco Unified Communications Manager
database, make changes to that database and insert that database into
another Unified Communications Manager
Libraries of common/repeatable Unified Communications Manager
data
Local dial plans
Vertical Solution configurations
 Tool will use the same file format as BAT (CSV) for exporting and
importing data
 Target users of this tool are Partner Work Center provisioning resources
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Initial Configuration: Enhanced BAT
Lower Installation Costs, Improved Margins
 An administrator can export a Cisco Unified Communications Manager
database, make changes to that database and insert that database into
another Unified Communications Manager
Libraries of common/repeatable Unified Communications Manager
data
Local dial plans
Vertical Solution configurations
 Tool will use the same file format as BAT (CSV) for exporting and
importing data
 Target users of this tool are Partner Work Center provisioning resources
 BAT functionality will be extended to all items in the Unified
Communications Manager database over time
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Enhanced BAT Items included 6.0
 AAR Group
 Media Termination Point
 Annunciator
 Partitions
 Application Dial Rules
 Phone NTP Reference
 Communications Manager
 Physical Location
 Communications Manager Group
 Region
 Conference Bridge
 Route Filter
 Calling Search Space
 Security Profile
 Date/Time Group
 Server
 Device Mobility group
 Service Parameter
 Device Pool
 SRST
 Enterprise Parameter
 Time Period
 Location
 Time Schedule
 Media Resource Group
 Transcoder
 Media Resource Group List
 Translation Pattern
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106
Identity Management System (IMS)
 Single sign on
Provides a common authentication mechanism for Cisco Unified
Communications Manager and Cisco Unity Connection.
Single username, password and PIN
Stored in common DB, accessed by both applications
 Provides basic password maintenance and password policy.
User Lock Out on multiple login attempts
Password Expiration
Minimum Password Length
Force User to Update password on Login
 LDAP Authentication and synchronization
Working on it for future….
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CUCMBE Licensing
 Same license procurement process for both CUCM and
Unity Connection.
 Both use FlexLM generated license files.
 The license files are different –you must procure both a
CM license AND a Unity Connection license.
 Licensed items are different and generated contents
are different.
 Enforced at time of provisioning.
 Usage reports on separate screens.
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License File Procurement Process
Customer
Place Order
PAK
Ship System
CM / CUC
PAK
MAC
World Wide
Web
Register 2 PAKs: One for CM
And another for Unity Cxn
License
File
License
File
Install License
Files onto
System
© 2006 Cisco Systems, Inc. All rights reserved.
Email
Cisco Confidential
Product Authorization
Keys
CCO website
Generate
License Files
109
Starter License
 Provides 1 Node and 50 DLUs to get “started” – No
voicemail boxes.
 Licenses pre-populated and no license file upload
required
 Useful for initial configuration and setup – reduces time
to dial tone
 These Starter Licenses are Replaced when the actual
license file is loaded
 Actual License does not affect phones already
provisioned
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110
Additional Mid-market
offers
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111
Overview: New Attendant Consoles
Cisco Department Att Console
(small)
 Max 2 operator clients per every
150 IP phones
 Supported on desktop PC or
low-end server
 5 sets of 150 phones/2 clients
supported on 1 low-end server
 Install wizard & CCM directory
integration
 1 queue & 3 search fields
 Cisco branded & supported
 LP $1395 per client
© 2006 Cisco Systems, Inc. All rights reserved.
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Cisco Business Att Console
(medium)
 Supports up to 500 IP phones
 Max 2 Operator clients per
cluster
 Supported on desktop PC or lowend server
 Install wizard & CCM directory
integration
 Supports 3 queues & 4 search
fields
 Cisco branded & supported
 LP $2195 per client
112
Desktop User Experience:
Cisco Unified Phone Application Suite
Enhanced End User Productivity & Desktop Affinity
Desktop Productivity
Features
Personalization Features
– IP Phone Ring Tones
– IP Phone Wallpaper
– Desktop Tools for
Editing/Install
© 2006 Cisco Systems, Inc. All rights reserved.
Administration
– Administrator usage
management on a
per phone basis
Cisco Confidential
– Click-To-Dial
– Cisco Unified
MeetingPlace PhoneView
– Cisco Unity PhoneView
113
Cisco Unified IP Phone 7931G
24 Button Phone, Key system like device for small/Medium customers
•
•
•
•
•
•
•
•
•
•
Pixel-based Backlit display (192 x 64 pixels)
Up to 24 Single Lines / Directory Numbers
Lighted line keys
Programmable line keys
Enhanced XML Support,
IEEE 802.3af PoE and Local Power
10/100BaseT, two-port Ethernet switch
Hard “Hold”, “redial”,“transfer” keys
Visual Message Waiting Indicator
Hands-free Speakerphone
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7931G Call Operation – Key System
Phone
Single call per line
Call Manager Express
1
2
3
1
2
3
key system
1
2
Call Manager (2007)
Multiple calls per line
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2
3
115
Cisco Unified Wireless IP Phone 7921G (802.11abg)
In-Building Mobility for Departmental Applications
 2 in (5 cm) color display with 176 x 220 pixel resolution
 Dedicated buttons: Volume, Mute, and Push-to-Talk
 Backlit keypad and display. Two soft key buttons
 Speakerphone
 Diversity antenna (5GHz band only)
 Ringing, message waiting, and charging LED
 5-way navigation key
 Separate ringer and speaker. Vibrate alert
 Headset connector: 2.5mm (4-conductor/tri-band)
 USB 1.1 connector
 Longer battery life
Std battery: Up to 80 hrs standby/10 hrs talk time
Ext battery: Up to 100 hrs standby/12 hrs talk time
 Improved durability
5 ft (1.5 m) drop to concrete without carry case
20 ft (6 m) drop to concrete with silicon carry case manufactured by zCover
(www.zcover.com)
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Cisco Unified Presence
Desktop Productivity for Medium-sized Businesses
Cisco Unified Presence software on DVD shipped with Cisco Unified
Communications Manager Business Edition
Does not include MCS server / Subscriber provisioning requires associated DLU’s
Cisco Unified Presence 6.0 enhancements:
 Microsoft:
 General Capabilities
– LCS 2007 Interop & Scalability
– Outlook integration into Cisco
Unified Presence User Availability
– IP Phone-based Outlook meeting
reminders / single button log-in to
Cisco Unified MeetingPlace
– Presence Status of non-Cisco Unified
Personal Communicator users / Buddy
Lists enhancements for non-Enterprise
contacts
– Rules enhancements: Reachability /
Device Inclusion
– SIP Proxy for Cisco Unified Customer
Voice Portal / Cisco Unified Contact
Center
 IBM:
– Click to Call
– Integration with Cisco Unified Application
Environment to enable creation of
presence-aware business applications
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Cisco netManager – Unified Communications
Simplified Operation, Lower Cost of Operation
 Support for all the layers of Cisco
Unified Communications System. Auto
discovery of detailed inventory and
capability
 Actionable service level view of Unified
Communications deployment. Detailed
device inventory views
 Phone and device inventory reports:
phone status, phone search
SCCP and SIP Phones
 Contextual performance monitoring,
alerting, reporting and trending
 Support for broad range of Cisco
platforms
 Multi-vendor devices and SMB office
devices (workstation, server, printers)
monitoring
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Cisco Unified Communications Manager
Business Edition Differentiators
 Cisco Unified Communications System architecture
Centralized call processing, SRST, QoS, CDP, open standards
 Native SIP support
Trunk and line side
SIP or SCCP phone support from one server
 Integrated Video
 Integrated Mobility
 Integrated messaging and speech recognition
 Integrated multi-layer security with hardened OS
 Native 802.XX phone support – no additional server required
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Summary
 New offering specifically designed for medium sized
companies – not just a repackaging exercise
 Low-cost, feature-rich and easy-to-deploy
 Single server, single box, single SKU
 Designed with partner profitability in mind.
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Questions?
CiscoCLP@cisco.com
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