Cisco Unified Communication Manager Business Edition Arun Ragunathan Product Manager, IPCBU March 23, 2007 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1 Agenda UC system 6.0 - Mid-market offering overview Cisco Unified Communications Manager Business Edition Overview Pricing, packaging and licensing Appliance Features Administration Additional Mid-market offers Summary © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 2 Cisco Unified Communication Manager Business Edition Overview © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 3 Strategy Behind the Mid-Market Offering Target Segment: Medium-sized businesses with 1-5 sites & 150-500 total employees Want Big Business features at an affordable price © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 4 Strategy Behind the Mid-Market Offering Target Segment: Medium-sized businesses with 1-5 sites & 150-500 total employees Want Big Business features at an affordable price It is: Affordable Customer & partner friendly Easy to sell, install, operate, & maintain to protect margins New features tailored to unique needs of medium business Partner Management tools to reduce service costs/complexity Priced to ensure competitiveness at small line counts Application Rich: UC application support © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 5 Strategy Behind the Mid-Market Offering Target Segment: Medium-sized businesses with 1-5 sites & 150-500 total employees Want Big Business features at an affordable price It is: Affordable Customer & partner friendly Easy to sell, install, operate, & maintain to protect margins New features tailored to unique needs of medium business Partner Management tools to reduce service costs/complexity Priced to ensure competitiveness at small line counts Application Rich: UC application support It is NOT an enterprise branch office solution © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 6 Unified Communications System 6.0 Mid-Market Offering Product Elements Partner Enablement Cisco Unified CM BE New desktop features Cisco IP Phone 7931G Cisco netManager Business Attendant Console Services & Support Commercial Services Offering Essential/Select Operate/Smtnet SMB Smart Assistant Cisco Remote Operations Service TOI (Product + Service) Documentation/Training/Tools Specialization/Certification Demos & NFR Ordering & Pricing Sales Enablement TOI (Product + Service) Documentation/Training Tools Demo Marketing Ordering tools (SX/QB) Capacity tools Bundled packaging optimized For ease of sale Collateral Msging/Positioning Partner summit Launch programs (Int + Partner / ext) © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 7 Cisco Unified Communications Manager Business Edition Unified Communications system for Mid-sized companies Key Unified communication applications on a single powerful server Supports up to 500 users and 5 sites CM UCxn Integrates with entire Cisco Unified Communications System of Products MM Simple Setup and management Single server for three applications CUCM, Mobility Manager and CUC Pre-loaded software suite Single set of credentials, single sign-on Integrated mailbox configuration and common management tools CUCMBE Orderability End of March ’07, Availability End of May ‘07 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 8 CUCMBE Vision Low-cost, feature-rich, easy-todeploy Global / localized offer Single non-redundant Appliance: shared HW and OS Common services Bundled Install/Upgrade, DB, Identity Mgmt Common Management & Tools Flexible Licensing Applications, Options, Quantities Demo License © 2006 Cisco Systems, Inc. All rights reserved. Unity Cxn CM CUPS UCCX MPE Common Management Licensed Based Entitlement Presence Customer Interaction Rich-Media Future Call Control Mobility Messaging Common Platform Cisco Confidential 9 CUCMBE Vision Low-cost, feature-rich, easy-todeploy Global / localized offer Single non-redundant Appliance: shared HW and OS Common services Bundled Install/Upgrade, DB, Identity Mgmt Common Management & Tools Flexible Licensing Applications, Options, Quantities Demo License © 2006 Cisco Systems, Inc. All rights reserved. Unity Cxn CM CUPS UCCX MPE Common Management Licensed Based Entitlement Presence Customer Interaction Rich-Media Future Call Control Mobility Messaging Common Platform Cisco Confidential 10 Deployment Model Medium Sized Businesses, up to 500 users, 1-5 sites Access Router SRST QoS WAN Wireless laptops IP Communicator ASA 5520 w/ IDS MPX PSTN CCX CUP IP Phone Catalyst Switch Core + Distribution Public Internet Laptops Remote sites (1 to 5) Different sizes Si CUCMBE IP Phone IP Communicator Wireless laptops Desktops/laptops Cisco IPCommunicator IP Phone Tele-worker Central Site © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 11 Cisco Unified Communication Manager Business Edition Pricing and Packaging © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 12 Cisco Unified Communications Manager Business Edition - Pricing Elements Software Subscription 10 or 50 user packs 1,2 or 3 years Services Essential Operate/Select Operate Device Licenses Same as CUCM 6.0 Clients All CUCM clients Add-on Seats 10 or 50 seat packs Base Package MCS 7828 appliance + First 50 seats © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 13 Cisco Unified Communications Manager Business Edition - Pricing and Licensing Starter packages include MCS 7828 appliance and first 50 seats Additions available in 10 or 50 seat packs Priced to ensure competitiveness at small line counts Single top-level part number to configure software, hardware and licenses. Description Price Base Package $9,995 MCS 7828 appliance/Software Included CM Seats 50 Voicemail Boxes 50 (16 ports) Add-on User License $990 (10 pack) CM - Seat Voicemail Box $3,750 (50 pack) Included Included © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 14 Packaging © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 15 Packaging Cisco Unified Presence software on DVD shipped with Cisco Unified Communications Manager Business Edition Requires an adjunct server, Each presence enabled user requires a device license. © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 16 Packaging Cisco Unified Presence software on DVD shipped with Cisco Unified Communications Manager Business Edition Requires an adjunct server, Each presence enabled user requires a device license. Cisco Unified Contact Center Express software on DVD also shipped with the base package Requires an adjunct server., Includes 5 CCX Enhanced Agent licenses for no additional charge. © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 17 Packaging Cisco Unified Presence software on DVD shipped with Cisco Unified Communications Manager Business Edition Requires an adjunct server, Each presence enabled user requires a device license. Cisco Unified Contact Center Express software on DVD also shipped with the base package Requires an adjunct server., Includes 5 CCX Enhanced Agent licenses for no additional charge. No charge for mobility software (used to be $1995) Mobility connect feature invocations require 2 Device licenses for each user. Note: CUCM 4.X and 5.X still require the mobility software to be purchased separately at $1995 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 18 Packaging Cisco Unified Presence software on DVD shipped with Cisco Unified Communications Manager Business Edition Requires an adjunct server, Each presence enabled user requires a device license. Cisco Unified Contact Center Express software on DVD also shipped with the base package Requires an adjunct server., Includes 5 CCX Enhanced Agent licenses for no additional charge. No charge for mobility software (used to be $1995) Mobility connect feature invocations require 2 Device licenses for each user. Note: CUCM 4.X and 5.X still require the mobility software to be purchased separately at $1995 Adjunct Licensing for soft clients Softclients are provisioned to consume 1 Device License Unit (DLU) instead of 3 when used as an Adjunct to a Primary Device © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 19 Unified Communications Software Subscription Top-level SKU Options UCSS-CUCM-BE One year Two Years Three Years © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential Option SKUs List Price $0 UCSS-CMBE-1-10 $130 UCSS-CMBE-1-50 $612 UCSS-CMBE-2-10 $221 UCSS-CMBE-2-50 $1,040 UCSS-CMBE-3-10 $273 UCSS-CMBE-3-50 $1,285 20 Ordering Example for 150 users Qty Price Extended Price 1 $0 $0 MCS7828I3-K9-BE (includes 50 users) 1 $9,995 $9,995 CUCM-BE-50USR 2 $3,750 $7,500 3 $612 $1,836 SKU CUCM6.0-BE (Top-level) UCSS-CUCM-BE UCSS-CMBE-1-50 Total $19,331 * Sample configuration does not include Phones, Essential operate service components © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 21 Cisco Unified Communication Manager Business Edition Appliance © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 22 Cisco Unified Communications Manager 6.0 Platforms Cisco Unified Communications Manager Business Edition 7845 7835 7825 7828 Cisco Unified Communications Manager Media Convergence Servers 7816 1000 500 2500 7500 Number of Users Per System © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 23 Right Balance of: Availability / Affordability / Cost of Ownership © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 24 MCS 7828 Specifications Right Balance of: Availability / Affordability / Cost of Ownership © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 25 MCS 7828 Specifications New MCS 7828 Appliance required for Cisco Unified CM, BE. Right Balance of: Availability / Affordability / Cost of Ownership © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 26 MCS 7828 Specifications New MCS 7828 Appliance required for Cisco Unified CM, BE. Rack-mountable 1RU form factor Right Balance of: Availability / Affordability / Cost of Ownership © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 27 MCS 7828 Specifications New MCS 7828 Appliance required for Cisco Unified CM, BE. Rack-mountable 1RU form factor Intel Dual-core 3050 Xeon 2.13GHz Right Balance of: Availability / Affordability / Cost of Ownership © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 28 MCS 7828 Specifications New MCS 7828 Appliance required for Cisco Unified CM, BE. Rack-mountable 1RU form factor Intel Dual-core 3050 Xeon 2.13GHz 6GB SDRAM (2x1GB and 2x2GB) Right Balance of: Availability / Affordability / Cost of Ownership © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 29 MCS 7828 Specifications New MCS 7828 Appliance required for Cisco Unified CM, BE. Rack-mountable 1RU form factor Intel Dual-core 3050 Xeon 2.13GHz 6GB SDRAM (2x1GB and 2x2GB) Two 250GB Cold Swap SATA drives for higher reliability Right Balance of: Availability / Affordability / Cost of Ownership © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 30 MCS 7828 Specifications New MCS 7828 Appliance required for Cisco Unified CM, BE. Rack-mountable 1RU form factor Intel Dual-core 3050 Xeon 2.13GHz 6GB SDRAM (2x1GB and 2x2GB) Two 250GB Cold Swap SATA drives for higher reliability Pre-loaded OS and software suite. Right Balance of: Availability / Affordability / Cost of Ownership © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 31 Availability © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 32 Availability Appliance model is inherently more stable - Closed system with limited access to OS interface, no third party agents, viruses etc © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 33 Availability Appliance model is inherently more stable -Closed system with limited access to OS interface, no third party agents, viruses etc Higher availability with redundant hard drives. - SW monitoring agents CUCOM, IBM Director Server, HP Insight, & Dell Open Manage, netManager can monitor the status of the drives using SNMP © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 34 Availability Appliance model is inherently more stable - Closed system with limited access to OS interface, no third party agents, viruses etc Higher availability with redundant hard drives. - SW monitoring agents CUCOM, IBM Director Server, HP Insight, & Dell Open Manage, netManager can monitor the status of the drives using SNMP Survivable remote site telephony for WAN failures. © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 35 Availability Appliance model is inherently more stable - Closed system with limited access to OS interface, no third party agents, viruses etc Higher availability with redundant hard drives. - SW monitoring agents CUCOM, IBM Director Server, HP Insight, & Dell Open Manage, netManager can monitor the status of the drives using SNMP Survivable remote site telephony for WAN failures. SRST at the hub for partial redundancy. © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 36 Matching Solution to Customer Needs © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 37 Matching Solution to Customer Needs Customer has fewer than 100 employees Cisco Unified Communications Manager Express OR Unified 500 Series likely the best fit © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 38 Matching Solution to Customer Needs Customer has fewer than 100 employees Cisco Unified Communications Manager Express OR Unified 500 Series likely the best fit Customer has between 150-500 employees Is customer price sensitive? Yes – Cisco Unified Communications Manager Business Edition … but, wants higher level of Availability Include Cisco Unified SRST Nope - Customer wants highest level of availability and is not price sensitive Offer redundant Cisco Unified Communications Manager Customer has more than 300 employees & is likely to grow beyond 500 employee in 2-3 years? Yes - Offer Unified Communications Manager No - Offer Unified Communications Manager Business Edition © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 39 Cisco Unified Communication Manager Business Edition 6.0 Feature Highlights © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 40 Cisco Unified Communications Manager 6.0 features relevant to Mid-market Integrated Mobility features Includes all Unified CM 5.1 features Key Desktop Features DND Intercom with Whisper MWI Audio Notification Support for multi-button 7931G Phone CUCM,BE Co-residency of Unity Connection Starter Licensing Enhanced BAT Export/Import Tool © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 41 New Desktop Features Easy-to-Use Features Tailored to unique Needs of Medium-sized Customers © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 42 New Desktop Features Easy-to-Use Features Tailored to unique Needs of Medium-sized Customers Intercom with Whisper: New Intercom button – placing and receiving Intercom calls Whisper- If target destination is on a call, the originator can whisper a one-way message which will be heard by the target and not by the other party. Three visual states for intercom button : idle, whisper and connected. © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 43 New Desktop Features Easy-to-Use Features Tailored to unique Needs of Medium-sized Customers Intercom with Whisper: New Intercom button – placing and receiving Intercom calls Whisper- If target destination is on a call, the originator can whisper a one-way message which will be heard by the target and not by the other party. Three visual states for intercom button : idle, whisper and connected. Do Not Disturb Gives phone users ability to go into a Do Not Disturb (DND) state, which turns the ringer off. Calls continue to be presented to the phone; it just doesn’t ring © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 44 New Desktop Features Easy-to-Use Features Tailored to unique Needs of Medium-sized Customers Intercom with Whisper: New Intercom button – placing and receiving Intercom calls Whisper- If target destination is on a call, the originator can whisper a one-way message which will be heard by the target and not by the other party. Three visual states for intercom button : idle, whisper and connected. Do Not Disturb Gives phone users ability to go into a Do Not Disturb (DND) state, which turns the ringer off. Calls continue to be presented to the phone; it just doesn’t ring Audible Message Waiting Notification Available on All Cisco Unified IP Phones Already available via VG-24x for Analog devices Conforms to ADA Requirements © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 45 New Desktop Features Easy-to-Use Features Tailored to unique Needs of Medium-sized Customers Intercom with Whisper: New Intercom button – placing and receiving Intercom calls Whisper- If target destination is on a call, the originator can whisper a one-way message which will be heard by the target and not by the other party. Three visual states for intercom button : idle, whisper and connected. Do Not Disturb Gives phone users ability to go into a Do Not Disturb (DND) state, which turns the ringer off. Calls continue to be presented to the phone; it just doesn’t ring Audible Message Waiting Notification Available on All Cisco Unified IP Phones Already available via VG-24x for Analog devices Conforms to ADA Requirements Manual Line Selection for Key System like Operation © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 46 New Desktop Features Easy-to-Use Features Tailored to unique Needs of Medium-sized Customers Intercom with Whisper: New Intercom button – placing and receiving Intercom calls Whisper- If target destination is on a call, the originator can whisper a one-way message which will be heard by the target and not by the other party. Three visual states for intercom button : idle, whisper and connected. Do Not Disturb Gives phone users ability to go into a Do Not Disturb (DND) state, which turns the ringer off. Calls continue to be presented to the phone; it just doesn’t ring Audible Message Waiting Notification Available on All Cisco Unified IP Phones Already available via VG-24x for Analog devices Conforms to ADA Requirements Manual Line Selection for Key System like Operation Programmable Line Key (PLK) call feature © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 47 Integrated Messaging based on Cisco Unity Connection Cost-effective feature-rich messaging Solution for Mediumsized businesses !!! 48 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential Integrated Messaging based on Cisco Unity Connection Voice messaging for Cisco’s Unified Communications Solution Part of a Cisco end-to-end solution Cost-effective feature-rich messaging Solution for Mediumsized businesses !!! 49 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential Integrated Messaging based on Cisco Unity Connection Voice messaging for Cisco’s Unified Communications Solution Part of a Cisco end-to-end solution Voice recognition features Easy control of your messages with natural speech commands Cost-effective feature-rich messaging Solution for Mediumsized businesses !!! 50 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential Integrated Messaging based on Cisco Unity Connection Voice messaging for Cisco’s Unified Communications Solution Part of a Cisco end-to-end solution Voice recognition features Easy control of your messages with natural speech commands Desktop access to your messages Play voice messages with your e-mail client or web browser Cost-effective feature-rich messaging Solution for Mediumsized businesses !!! 51 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential Integrated Messaging based on Cisco Unity Connection Voice messaging for Cisco’s Unified Communications Solution Part of a Cisco end-to-end solution Voice recognition features Easy control of your messages with natural speech commands Desktop access to your messages Play voice messages with your e-mail client or web browser Call transfer rules Intelligently route calls to stay in touch no matter where you are Cost-effective feature-rich messaging Solution for Mediumsized businesses !!! 52 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential Integrated Messaging based on Cisco Unity Connection Voice messaging for Cisco’s Unified Communications Solution Part of a Cisco end-to-end solution Voice recognition features Easy control of your messages with natural speech commands Desktop access to your messages Play voice messages with your e-mail client or web browser Call transfer rules Intelligently route calls to stay in touch no matter where you are Simple to install, configure and manage No Microsoft Exchange or AD required Cost-effective feature-rich messaging Solution for Mediumsized businesses !!! 53 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential Desktop Voice Messaging © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 54 Desktop Voice Messaging Most customers just want to….. • View, prioritize and sort voice messages • Play and delete messages on their PC • Keep things simple for end users to learn • Keep things simple for their administrators to deploy and manage © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 55 Desktop Voice Messaging Most customers just want to….. • View, prioritize and sort voice messages • Play and delete messages on their PC • Keep things simple for end users to learn • Keep things simple for their administrators to deploy and manage Cisco Unity Connection offers flexible options… • E-mail client integrations • Web-based voicemail client • Integration with Cisco Unified Personal Communicator • Mixed-mode deployment with any or all of the above ! © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 56 Desktop Voice Messaging Most customers just want to….. • View, prioritize and sort voice messages • Play and delete messages on their PC • Keep things simple for end users to learn • Keep things simple for their administrators to deploy and manage Cisco Unity Connection offers flexible options… • E-mail client integrations • Web-based voicemail client • Integration with Cisco Unified Personal Communicator • Mixed-mode deployment with any or all of the above ! And, Cisco Unity Connection does not require complex AD or Exchange integrations making it simple to deploy, configure and manage © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 57 Desktop Voice Messaging: E-mail clients User Experience List of VM’s including Subscriber name and extension or CLID Inbox folder dedicated to VM’s Simply click to open the message and then play the .wav attachment © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 58 Cisco Unity Connection Call Transfer Rules Give out just one number and have calls reach you anywhere you want © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 59 Cisco Unity Connection Call Transfer Rules Give out just one number and have calls reach you anywhere you want Transfer Rules based on time of day, ANI, calendar* (free/busy) © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 60 Cisco Unity Connection Call Transfer Rules Give out just one number and have calls reach you anywhere you want Transfer Rules based on time of day, ANI, calendar* (free/busy) Forward calls to single number or series of numbers © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 61 Cisco Unity Connection Call Transfer Rules Give out just one number and have calls reach you anywhere you want Transfer Rules based on time of day, ANI, calendar* (free/busy) Forward calls to single number or series of numbers Select which calls to accept in real time *for Microsoft Exchange calendar © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 62 Desktop Voice Messaging: Web Access User Experience List of VM’s including Subscriber name and extension or CLID Reply to, forward or create new VM’s Integrated media player © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 63 Cisco Unity Cxn 2.0 features Includes all Unity Cxn CM 1.2 features Visual Message Locator New voice commands For MPX integration Co-residency with Unified CM CUCM,BE New voice commands for Voice control of Mailbox © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 64 Unity Connection Phone View Visual access to your messages even when you don’t have a PC… © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 65 Unity Connection Phone View Visual access to your messages even when you don’t have a PC… • Consistent interface with Message Locator feature • Search for all messages, new messages or messages from a specific caller • Display message on the IP phone screen. Scroll and select the message you want • Supported with CCM 4.x and later • Supported with 7940, 7941, 7960, 7961 7970 and 7971 phones © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 66 Voice Recognition Enhancements VUI conversation with Connection: “Check my meetings” API to MPE to get list of meetings 1 2 3 “Join Meeting” transfers into MPE meeting © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 67 Voice Recognition Enhancements MeetingPlace Express Integration API between MPE and Connection Lists your meetings Navigate days “Join” transfers you to MPE to that Meeting ID Also available from TUI and CPCA…. VUI conversation with Connection: “Check my meetings” API to MPE to get list of meetings 1 2 3 “Join Meeting” transfers into MPE meeting © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 68 Voice Recognition Enhancements © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 69 Voice Recognition Enhancements New Media Control Commands Pause / Resume Skip back / Skip forward Speed up / Slow down …available anywhere in conversation or message playback © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 70 Voice Recognition Enhancements New Media Control Commands Pause / Resume Skip back / Skip forward Speed up / Slow down …available anywhere in conversation or message playback Multi-site Addressing (VPIM) Address message to: “John Smith in Seattle…” Conflict resolution based on location names Name confirmation includes location © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 71 Voice Recognition: New Pricing Problem: ASR on Unity Connection has been expensive and difficult to engineer a system $1400 per port for ASR and TTS Plus $25 per user How many ASR & TTS ports do you really need ?? © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 72 Voice Recognition: New Pricing Problem: ASR on Unity Connection has been expensive and difficult to engineer a system $1400 per port for ASR and TTS Plus $25 per user How many ASR & TTS ports do you really need ?? Answer: No longer need to sell ASR and TTS ports. Every port on the system is “universal” New Advanced User package includes ASR, TTS, IMAP and Inbox for $35 per seat Can add ADV user options to as many or as few mailboxes in the system as you want © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 73 Integration of Mobile Connect Affordable Mobility Solution for Businesses on the Go !!! © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 74 Integration of Mobile Connect Callers have to try multiple numbers to reach a mobile worker Feature: Single business number reach Affordable Mobility Solution for Businesses on the Go !!! © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 75 Integration of Mobile Connect Callers have to try multiple numbers to reach a mobile worker Feature: Single business number reach Mobile workers must check two voice mail boxes (cell and enterprise) Feature: Single voice mail box Affordable Mobility Solution for Businesses on the Go !!! © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 76 Integration of Mobile Connect Callers have to try multiple numbers to reach a mobile worker Feature: Single business number reach Mobile workers must check two voice mail boxes (cell and enterprise) Feature: Single voice mail box Mobile workers do not want to be reached for all business calls Feature: Allowed/Blocked call filters Affordable Mobility Solution for Businesses on the Go !!! © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 77 Integration of Mobile Connect Callers have to try multiple numbers to reach a mobile worker Feature: Single business number reach Mobile workers must check two voice mail boxes (cell and enterprise) Feature: Single voice mail box Mobile workers do not want to be reached for all business calls Feature: Allowed/Blocked call filters Mobile workers must interrupt conversations when changing locations Feature: Desktop pickup and Cell phone pickup Affordable Mobility Solution for Businesses on the Go !!! © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 78 Integration of Mobile Connect Callers have to try multiple numbers to reach a mobile worker Feature: Single business number reach Mobile workers must check two voice mail boxes (cell and enterprise) Feature: Single voice mail box Mobile workers do not want to be reached for all business calls Feature: Allowed/Blocked call filters Mobile workers must interrupt conversations when changing locations Feature: Desktop pickup and Cell phone pickup Cellular users cannot access the IPT network resources (i.e. WAN and voice gateways) Feature: Mobile Voice Access Affordable Mobility Solution for Businesses on the Go !!! © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 79 Mobile Connect (Single Number Reach) 2. Rings PSTN 1. Dials 28888 2. Rings 4. Remote-In-Use 3. Answer Caller Shared Desk Ext. 28888 Business Ext. 28888 Mobile: 408-555-1234 When a Business extension is called, CUCMBE rings the Remote Destination and other shared-line devices. If Remote Destination answers, shared desk phone will be put in “remotein-use” state. If “privacy” is not enabled, desk-phone can “barge” into the mobile call. If shared-desk phone answers, the call to the Remote Destination will be • terminated. © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 80 Mobile Voice Access PSTN MVA number 408-987-6543 4. Remote-in-use 1.Call into MVA number 2. Authenticate 3. Select 1 to place a call 5. Ring with Calling party 28888 Called Party Shared Desk Ext. 28888 Business Ext. 28888 Mobile: 408-555-1234 User dials number 408-987-XXXX; Authenticate using remote destination number and pin Select 1 to make a call Enter the called party number; Called party will ring with the enterprise DN number as calling party number Shared desk phone will show remote-in-use © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 81 Integrated Mobility features Every user is Mobile ready Includes all Mobility Manager 1.2 features Integrated Mobile Connect Cisco Unified Mobile Communicator (Orative acquisition) Manual call hand-off for Dual mode phones CUCM,BE Support for 7921G © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 82 Dual-mode Unified Communications Architecture Internet Mobile Networks MPX Dual-Mode Handset CUP Firewall 802.11 PSTN VoIP GW Mobility-Enabled CUCMBE Dual-mode devices will provide a softkey option to “manually” handoff the call from PSTN to WLAN and vice versa. Condition: If mobile device is active in PSTN, it must register to WLAN before handoff is allowed. Action: Mobile device dials a pre-configured “Handoff” number. Expected Result: Handoff call is connected. © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 83 System Capacity Attribute Capacity Maximum total devices Mailboxes and voicemail ports IMAP, Inbox, advanced speech recognition ASR, and text-tospeech (TTS) ports 500 250 IMAP, 250 Cisco Unity Connection Inbox, 16 ASR, and 4 TTS ports Number of remote sites (SRST) 5 500 Mailboxes and 16 ports Call processing and voicemail redundancy Feature limitations Distributed call processing LDAP Directory integration © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 84 Localization Support core languages for user locales, the voicemail telephone user interface, and the GUI CUCMBE 6.0: • Spanish (European and Latin • UK and ANZ English American) • French (Euro & Can) • Dutch • German • Arabic (TUI only) • Japanese • Swedish • Italian • Danish • Portuguese (Brazilian) • Russian (TUI Only) • Korean •Chinese (Mandarin, Simplified & Traditional) © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 85 Cisco Unified Communication Manager Business Edition Administration © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 86 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 87 From the pull down menu select a page and remember to hit the “Go” button. © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 88 Cisco Unified Communications Manager Business Edition Administration Lower Installation/management Costs, Improved Margins 89 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential Cisco Unified Communications Manager Business Edition Administration Common single install and upgrade for co-resident products. Factory installation Synchronized SW releases, bundled DVDs Lower Installation/management Costs, Improved Margins 90 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential Cisco Unified Communications Manager Business Edition Administration Common single install and upgrade for co-resident products. Factory installation Synchronized SW releases, bundled DVDs Consistent GUI Platform GUI and admin GUI for co-resident applications share a common look and feel. Integrated Mailbox configuration Integrated system/end user admin for mobility. Lower Installation/management Costs, Improved Margins 91 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential Cisco Unified Communications Manager Business Edition Administration Common single install and upgrade for co-resident products. Factory installation Synchronized SW releases, bundled DVDs Consistent GUI Platform GUI and admin GUI for co-resident applications share a common look and feel. Integrated Mailbox configuration Integrated system/end user admin for mobility. Single credentials / Single sign-on Single username, password and PIN Stored in common DB, accessed by both applications Authenticate once, then manage Unified CM or Unity Cn features Lower Installation/management Costs, Improved Margins 92 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential Cisco Unified Communications Manager Business Edition Administration Common single install and upgrade for co-resident products. Factory installation Synchronized SW releases, bundled DVDs Consistent GUI Platform GUI and admin GUI for co-resident applications share a common look and feel. Integrated Mailbox configuration Integrated system/end user admin for mobility. Single credentials / Single sign-on Single username, password and PIN Stored in common DB, accessed by both applications Authenticate once, then manage Unified CM or Unity Cn features Common tools Disaster Recovery System (DRS) framework is used by co-resident products for backup/restore Common serviceability tools - RTMT Lower Installation/management Costs, Improved Margins 93 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential Cisco Unified Communications Manager Business Edition Administration Common single install and upgrade for co-resident products. Factory installation Synchronized SW releases, bundled DVDs Consistent GUI Platform GUI and admin GUI for co-resident applications share a common look and feel. Integrated Mailbox configuration Integrated system/end user admin for mobility. Single credentials / Single sign-on Single username, password and PIN Stored in common DB, accessed by both applications Authenticate once, then manage Unified CM or Unity Cn features Common tools Disaster Recovery System (DRS) framework is used by co-resident products for backup/restore Common serviceability tools - RTMT Separate license management Lower Installation/management Costs, Improved Margins 94 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential Installation Unpack & Install bundled SW Shipped MCS First-time-install (with MCS+Image) Reimage (all other firsttime-installs) Migration MCS MCS MCS Standalone CUCMBE MCS Standalone CUCMBE MCS …Working on it Standalone for Future © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 95 Installation Unpack & Install bundled SW Shipped MCS First-time-install (with MCS+Image) Reimage (all other firsttime-installs) MCS Existing or no Img MCS Factory Img Migration MCS MCS MCS Standalone CUCMBE MCS Standalone CUCMBE MCS …Working on it Standalone for Future © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 96 Migration CUCMBE is targeted at Greenfield customers and is for new installations only. Migration to CUCMBE from Stand-alone CM or Unity Cxn is not supported Migration from CUCMBE to stand-alone CM or Unity Cxn HW can be re-purposed for CM or Unity Cxn stand-alone deployment. License migration SKUs and data migration – working on it for future © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 97 Integrated Mailbox Configuration • Provision user data once • Link on CCM 5.0 user page • Enter mailbox data on CCM user page • Data push to Connection DB • VM fields are part of BAT on CCM…so you can bulk add to CCM and auto-create in Unity Connection !! Unity Connection DB DB AXL CCM 5.0 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 98 Integrated Mobility Configuration © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 99 Remote Destination © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 100 Initial Configuration: Enhanced BAT Lower Installation Costs, Improved Margins © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 101 Initial Configuration: Enhanced BAT Lower Installation Costs, Improved Margins An administrator can export a Cisco Unified Communications Manager database, make changes to that database and insert that database into another Unified Communications Manager Libraries of common/repeatable Unified Communications Manager data Local dial plans Vertical Solution configurations © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 102 Initial Configuration: Enhanced BAT Lower Installation Costs, Improved Margins An administrator can export a Cisco Unified Communications Manager database, make changes to that database and insert that database into another Unified Communications Manager Libraries of common/repeatable Unified Communications Manager data Local dial plans Vertical Solution configurations Tool will use the same file format as BAT (CSV) for exporting and importing data © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 103 Initial Configuration: Enhanced BAT Lower Installation Costs, Improved Margins An administrator can export a Cisco Unified Communications Manager database, make changes to that database and insert that database into another Unified Communications Manager Libraries of common/repeatable Unified Communications Manager data Local dial plans Vertical Solution configurations Tool will use the same file format as BAT (CSV) for exporting and importing data Target users of this tool are Partner Work Center provisioning resources © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 104 Initial Configuration: Enhanced BAT Lower Installation Costs, Improved Margins An administrator can export a Cisco Unified Communications Manager database, make changes to that database and insert that database into another Unified Communications Manager Libraries of common/repeatable Unified Communications Manager data Local dial plans Vertical Solution configurations Tool will use the same file format as BAT (CSV) for exporting and importing data Target users of this tool are Partner Work Center provisioning resources BAT functionality will be extended to all items in the Unified Communications Manager database over time © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 105 Enhanced BAT Items included 6.0 AAR Group Media Termination Point Annunciator Partitions Application Dial Rules Phone NTP Reference Communications Manager Physical Location Communications Manager Group Region Conference Bridge Route Filter Calling Search Space Security Profile Date/Time Group Server Device Mobility group Service Parameter Device Pool SRST Enterprise Parameter Time Period Location Time Schedule Media Resource Group Transcoder Media Resource Group List Translation Pattern © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 106 Identity Management System (IMS) Single sign on Provides a common authentication mechanism for Cisco Unified Communications Manager and Cisco Unity Connection. Single username, password and PIN Stored in common DB, accessed by both applications Provides basic password maintenance and password policy. User Lock Out on multiple login attempts Password Expiration Minimum Password Length Force User to Update password on Login LDAP Authentication and synchronization Working on it for future…. © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 107 CUCMBE Licensing Same license procurement process for both CUCM and Unity Connection. Both use FlexLM generated license files. The license files are different –you must procure both a CM license AND a Unity Connection license. Licensed items are different and generated contents are different. Enforced at time of provisioning. Usage reports on separate screens. © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 108 License File Procurement Process Customer Place Order PAK Ship System CM / CUC PAK MAC World Wide Web Register 2 PAKs: One for CM And another for Unity Cxn License File License File Install License Files onto System © 2006 Cisco Systems, Inc. All rights reserved. Email Cisco Confidential Product Authorization Keys CCO website Generate License Files 109 Starter License Provides 1 Node and 50 DLUs to get “started” – No voicemail boxes. Licenses pre-populated and no license file upload required Useful for initial configuration and setup – reduces time to dial tone These Starter Licenses are Replaced when the actual license file is loaded Actual License does not affect phones already provisioned © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 110 Additional Mid-market offers © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 111 Overview: New Attendant Consoles Cisco Department Att Console (small) Max 2 operator clients per every 150 IP phones Supported on desktop PC or low-end server 5 sets of 150 phones/2 clients supported on 1 low-end server Install wizard & CCM directory integration 1 queue & 3 search fields Cisco branded & supported LP $1395 per client © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential Cisco Business Att Console (medium) Supports up to 500 IP phones Max 2 Operator clients per cluster Supported on desktop PC or lowend server Install wizard & CCM directory integration Supports 3 queues & 4 search fields Cisco branded & supported LP $2195 per client 112 Desktop User Experience: Cisco Unified Phone Application Suite Enhanced End User Productivity & Desktop Affinity Desktop Productivity Features Personalization Features – IP Phone Ring Tones – IP Phone Wallpaper – Desktop Tools for Editing/Install © 2006 Cisco Systems, Inc. All rights reserved. Administration – Administrator usage management on a per phone basis Cisco Confidential – Click-To-Dial – Cisco Unified MeetingPlace PhoneView – Cisco Unity PhoneView 113 Cisco Unified IP Phone 7931G 24 Button Phone, Key system like device for small/Medium customers • • • • • • • • • • Pixel-based Backlit display (192 x 64 pixels) Up to 24 Single Lines / Directory Numbers Lighted line keys Programmable line keys Enhanced XML Support, IEEE 802.3af PoE and Local Power 10/100BaseT, two-port Ethernet switch Hard “Hold”, “redial”,“transfer” keys Visual Message Waiting Indicator Hands-free Speakerphone © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 114 7931G Call Operation – Key System Phone Single call per line Call Manager Express 1 2 3 1 2 3 key system 1 2 Call Manager (2007) Multiple calls per line © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1 2 3 115 Cisco Unified Wireless IP Phone 7921G (802.11abg) In-Building Mobility for Departmental Applications 2 in (5 cm) color display with 176 x 220 pixel resolution Dedicated buttons: Volume, Mute, and Push-to-Talk Backlit keypad and display. Two soft key buttons Speakerphone Diversity antenna (5GHz band only) Ringing, message waiting, and charging LED 5-way navigation key Separate ringer and speaker. Vibrate alert Headset connector: 2.5mm (4-conductor/tri-band) USB 1.1 connector Longer battery life Std battery: Up to 80 hrs standby/10 hrs talk time Ext battery: Up to 100 hrs standby/12 hrs talk time Improved durability 5 ft (1.5 m) drop to concrete without carry case 20 ft (6 m) drop to concrete with silicon carry case manufactured by zCover (www.zcover.com) © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 116 Cisco Unified Presence Desktop Productivity for Medium-sized Businesses Cisco Unified Presence software on DVD shipped with Cisco Unified Communications Manager Business Edition Does not include MCS server / Subscriber provisioning requires associated DLU’s Cisco Unified Presence 6.0 enhancements: Microsoft: General Capabilities – LCS 2007 Interop & Scalability – Outlook integration into Cisco Unified Presence User Availability – IP Phone-based Outlook meeting reminders / single button log-in to Cisco Unified MeetingPlace – Presence Status of non-Cisco Unified Personal Communicator users / Buddy Lists enhancements for non-Enterprise contacts – Rules enhancements: Reachability / Device Inclusion – SIP Proxy for Cisco Unified Customer Voice Portal / Cisco Unified Contact Center IBM: – Click to Call – Integration with Cisco Unified Application Environment to enable creation of presence-aware business applications © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 117 Cisco netManager – Unified Communications Simplified Operation, Lower Cost of Operation Support for all the layers of Cisco Unified Communications System. Auto discovery of detailed inventory and capability Actionable service level view of Unified Communications deployment. Detailed device inventory views Phone and device inventory reports: phone status, phone search SCCP and SIP Phones Contextual performance monitoring, alerting, reporting and trending Support for broad range of Cisco platforms Multi-vendor devices and SMB office devices (workstation, server, printers) monitoring © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 118 Cisco Unified Communications Manager Business Edition Differentiators Cisco Unified Communications System architecture Centralized call processing, SRST, QoS, CDP, open standards Native SIP support Trunk and line side SIP or SCCP phone support from one server Integrated Video Integrated Mobility Integrated messaging and speech recognition Integrated multi-layer security with hardened OS Native 802.XX phone support – no additional server required © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 119 Summary New offering specifically designed for medium sized companies – not just a repackaging exercise Low-cost, feature-rich and easy-to-deploy Single server, single box, single SKU Designed with partner profitability in mind. © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 120 Questions? CiscoCLP@cisco.com © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 121 © 2006 Cisco Systems, Inc. All rights reserved. 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