Job Roles
Account Manager
Minimum Certifications
Minimum Quantity
Selling Business Outcomes
1
-
1
CCNA
1
CCNA, CCSI
1
Cisco Engagement Manager *
Lab Manager **
Instructor
Minimum Staffing Required
4 (2)
* Role sharing Allowed with Account Manager
** Role sharing allowed with Instructor
© 2011 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
1
Job Roles - Foundation
Minimum Certifications
Minimum Quantity
Customer Service Representative
-
1
Cisco Engagement Manager
-
1
Lab Manager
CCNA
1
Instructional Designer (DW)
CCDA
1
Minimum Certifications
Minimum Quantity
Account Manager **
CSE, *
1
Specialized Instructor
CCSI, *
4
Job Roles per Specialization
Minimum Staffing Required
9
* See specific additional certification requirements for each Education Specialization
** Same Account Manager can be used for up to two specializations
© 2011 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
2
Learning Partner Qualification
Requirements
Associate
Specialized
3
4
Post-Course Evaluation


Online Registration


Active Website


Mandatory Services

Training Needs Analysis
Elective Services (10 to choose from)
Total Services
© 2011 Cisco and/or its affiliates. All rights reserved.
Minimum 2
Minimum 6
5
10
Cisco Confidential
3
Elective Services
E-Commerce Capability
Online Mentoring
Training Needs Analysis
Virtual Classrooms
VUE testing
Personal Curriculum Tracking
Pre- and Post-Class Assessment
E-learning Consulting
Lab: Remote, On-site, Virtual or Simulated
Curriculum Development
•
Associate needs to offer minimum of 2 elective services
•
Specialized needs to offer minimum of 6 elective services
© 2011 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
4