1:1 It Can be Done!
The secret to supporting technology in a 1:1 school.
Created by Todd Bryant and Jeff Bitikofer
Created January 22nd, 2006 Revised February 15, 2008
Building a successful 1:1 learning environment involves
planning and implementation in the areas of business,
technology, and teaching.
HHS 1:1Laptop Initiative
Business
Technical
Curriculum
Central Admin.
BOE
District and Building
Directors
Instructional
Leaders
Negotiator
Pedagogy
Facilitator
Practitioner
Scope and Sequence
"What students know
and
are able to do?"
Philosophy
Visionary
Student Initiative
Staff Support
Politics
Platforms
HW & SW
Financing
3 yr. Lease
Insurance
Inventory
S&H
Wireless
Infrastructure
ICU
Tech Support
Staff Dev.
ITC
SIT
Resources
Academies
It is the collaborative effort between these three areas that
make a 1:1 learning initiative successful.
“The technical aspect of a 1:1 program is a key component in
starting and sustaining the initiative and should be treated as
a core requirement in the overall plan.”
Source: 1:1 GuideBook - http://www.ebookhost.net/TLWP2/ebook.asp
There are at least 6 important pieces that are involved in
supporting technology in a 1:1 learning environment.
Agenda
I.
Best Practices
II.
Hays High School Implementation
III. Conclusion
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A Help Desk should be in a convenient location for student,
faculty, and staff to receive face-to-face technical support.
Key Help Desk Aspects:
Location
Availability
Support Medium
The concept of a Help
Desk is a change in the
traditional support
models of schools
because the support
doesn’t come to the
users but the users now
come to the support.
“Be sure to have a member of your staff visible and available at least
during daytime class hours.” - Laptop Help Desk, University of Austin
http://www.apple.com/education/profiles/utaustin_coe/location.html
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The technology staff in a 1:1 initiative must show leadership,
dedication, and be team oriented in order to be successful.
“No organization is stronger than the quality of its leadership.” - Edgar Powell
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A school’s network infrastructure must be able to
support the rapid growth of users.
Infrastructure Key Aspects:
Internet Connection
Wireless Infrastructure
Server Infrastructure
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A database system for inventory tracking is essential because
it creates the connection between the user and the laptop.
"Before computers
arrive, develop a
database to use for
tracking and inventory
purposes.”
“A barcode scanner and student ID card reader will greatly streamline the
hardware check-in process.” - Laptop Help Desk, University of Austin
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The configuration and management of laptops is critical
because mobile users eliminate the opportunity to perform
after hour maintenance and upgrades.
How will you handle updates?
Windows Updates
Firefox Updates
iTunes Updates
How to you monitor activity?
Instant Messaging
Printing
Hard Drive content
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The best way to effectively manage laptops repairs is to create
an efficient repair process with a quick return time.
Repair Key Aspects:
In-house vs. Outsourced
Repair Facility
Cases vs. Accidental Damage
Loaners
Shipping
Billing
Agenda
I.
Best Practices
II. Hays High School Implementation
III. Conclusion
HHS (Hays High School) has been a leader in 1:1 learning in
the State of Kansas.
School Facts:
Student Population: 825
Initiative Start Date: 8/04
HHS Computer Breakdown:
Dell Latitude D520: ~ 1000
Loaner Pool: ~50 (5%)
HHS 1 PC labs (25 PCs)
HHS 1 Mac Lab (18 iMacs)
District Computer Breakdown:
Dell Latitude D520: ~ 2600
HHS Mission Statement
“Empowering All Students For Tomorrow’s Challenges”
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The CCU (Computer Care Unit) was created as the department
to service the technology needs of HHS and USD 489.
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CCU Mission Statement
To create a better learning environment by servicing the technology
needs of Hays High School and USD #489 by providing reliable
technical solutions and courteous-professional assistance.
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The CCU is conveniently located so students and staff can
bring in their laptops for technical support.
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Location: Inside HHS Library
Hours: 7:30 AM - 5:00 PM Monday-Friday
Phone: (785) 623-2618
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When a student brings their laptop for service, the CCU
staff fills out a repair form to keep track of the issue.
With up to 60 laptops in
the CCU at any given
time, repair forms are
extremely helpful in
keeping everything
organized.
With CCU staff working
staggered schedules, it is
difficult to keep everyone
informed on the status of each
repair. Repair forms are
helpful in communicating
details about the problem.
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The USD 489 technology team consist of talented
individuals with complementary skill sets.
Mary Woods
Operations Technology Coordinator
Alicia Brungardt
Instructional Technology Coordinator
Jeff Bitikofer
Systems Administrator
Todd Bryant
Systems Administrator
Aaron Shapland
Part-time Technology Assistant
Zach Meyer
Part-time Technology Assistant
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The CCU staff must be organized and flexible to fulfill
their wide range of responsibilities.
CCU Responsibilities
Assist students with laptop related problems
Provide technical support for teachers
Manage laptop repairs
Operations and Maintenance of district servers
Operations and Maintenance of web and spam filter
Provide a second tier or support for other schools
Assist with In-service training
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USD 489’s reliable network infrastructure has ensured
that educational materials are always accessible.
Network At a Glance
12 Mbps Internet Connection
1 Gbps fiber backbone (between buildings)
Cisco PIX firewall
Lightspeed Total Traffice Control (web content filter/spam filter)
Cacti (bandwidth graphing solution)
Packeteer PacketShaper (bandwidth management)
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Hays High’s extensive wireless infrastructure has ensured
connectivity to the network from anywhere in the school.
Wireless Network At a Glance:
HHS - 53 BlueSocket Access Points (802.11G)
District – 131 Access Points
HP Procurve Switches
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The server infrastructure provides a broad range of
valuable services.
Technology Services
Student Produced Website
Student/Faculty/Staff E-mail (MS Exchange)
Course Management System – (Moodle)
Student Information System - (Powerschool)
Renaissance Place
Online Voting System
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The server infrastructure has been consolidated into a Data
Center for centralized management.
District Servers
13 Dell Power Edge 1950 (Dual 2.66 Dual-core Processors - 4G Ram)
3 HP Prolient G3 Servers
21 TB (Raw Storage) Equalogic SAN
7 TB Dell Tape Library
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District asset labels are placed on each laptop for the
purpose of inventory tagging.
Tags are located on the bottom of the laptop. Student is charged a fee if
tags are removed.
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Hays High’s secretarial staff assists with the paperwork
of adding and disposing of technology equipment.
Fixed Asset Form
Disposal or Transfer of Fix Asset Form
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HHS students are issued their laptops during enrollment,
which is 3 weeks before school starts.
HHS Enrollment Process:
Front Office:
• Student pays fees
• Issued identification card
CCU:
• Students shows fees receipt
• Laptop is assigned in database
• Parent signs loan agreement and acceptable use policy
• “ScanSnap” of Loan Agreement
• “Care and Feeding” for (Freshman and new students)
• Student is given the laptop
At enrollment, the student will
receive the same laptop they
had assigned the previous year.
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The CCU has created a database to track which laptop
each user has been assigned.
When a student checks out a
laptop, the CCU staff will scan
the barcode on the laptop and
then the barcode on the
student’s ID card.
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Every student is assigned a specific charger and they
are responsible for returning at end of the year.
Due to the number of adapters
not returned the first year, this
policy was put into place.
If a student looses or damages
his charger, they pay for the
charger in the front office.
When the student presents the
receipt to the CCU staff, they
will issue them a new charger.
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A digital copy of the loan agreement that parents and
students sign is kept on the server.
Loan Agreement
Electronic Advantage:
More easily accessible
Less Hassle
Requires Less Space
Reduces Paper Usage
By having a digital copy
of the loan agreement,
there is less chance for
lost agreements.
Moreover, the CCU staff,
secretaries, and
principals all have
convenient access to the
agreements.
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The office assists the CCU by collecting laptops when
students transfer out of the district.
When a student
transfers out of the
district, the return of
the laptop is
handled the same
as any other school
property such as
school textbooks.
Laptops are collected from students during the last week of classes.
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Summer Process:
Inventory Check
Physical Inspection
Cleaned
Re-imaged
Students involved in summer school or school
activities during the summer can check out
laptop.
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The laptops are configured to give students enough access to
use their laptops effectively as educational tools while still
allowing them to be monitored and managed.
Privileges
Changing Desktop Background
Launching Any Installed Application
Students login to the laptop using
network account on the laptop.
Restrictions
Changing Administrative Settings
Changing TCP/IP Settings
Installing Programs
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HHS creates a software image that includes the applications
that will be needed by most of the students.
Standard Software:
Microsoft Vista Business
Microsoft Office 2007 Pro+
Adobe Photoshop Elements
Adobe Premier Elements
Adobe Contribute 4
Adobe Acrobat Pro
Logger Pro
Inspiration
SchoolVue Client
Ultra Key 4
Firefox
MSN Messenger/AIM
Other Freeware Applications
Laptops are imaged using Dell restore DVD software.
Duration of Imaging Process: 30 minutes - 1 hour
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HHS has implemented a strategy that has significantly
reduced paper usage in the building.
There are two HP 4350n printers
located in the library for general
student usage. There are a few other
department printers, but access to
these are restricted.
Whenever possible,
printers are stocked with
paper that is already used
on one side. A student will
request clean paper if it is
required for a class
assignment.
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USD 489 repairs all of its laptops “in-house” and receives
labor compensation for parts covered under warranty.
The base rate for logic boards,
hard drives, and screens is $30.
The base rate is multiplied by a
factor between 0.75 and 1.5,
depending on service excellence
score for last month.
Source: http://docs.info.apple.com/article.html?artnum=112047
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“In-house” repairs are more convenient for the students and
yield a quicker return time.
Average Laptop Repair Timeline:
Diagnose and Order Parts: < 24 hours
Shipping: 1 to 2 days for arrival of parts
Waiting Time to Repair Laptop: 1 days
Actual Repair Time: 25 minutes to 45 min
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Total Return Time: Approximately 5 days
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HHS has implemented several strategies that have further
improved repair efficiency.
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Repair Sheets
Repair Completed Whiteboard
Evening/Weekend Repair Staff
More Organized Repair Area
• Laptops Need Diagnosis
• Laptops Need Ordered
• Laptops Waiting for Parts
• Laptops Waiting for Repair
• Parts Pending Return
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When damage is not covered under the manufacturer’s
warranty, it requires additional steps to repair the laptop.
Non-warranty Procedure Overview:
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5.
Purchase Order Requisition
Photo Taken of Damage
Laptop Damage Report
Inform Student of Charges
Letter to Parents
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This process ensures that students are correctly billed
for any damages and claims are submitted to the
insurance company if necessary.
Laptop Damage Report
Letter to Parents
Note: Students are only billed for Parts and Shipping but not Labor.
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Accidental damage protection plan protects students
from being billed for damages.
$30 Technology Fee at enrollment
goes to pay for accidental damage
protection on laptops.
Aug 08 – Jan 08 = 20 Complete
Care Incidents (broken screens or
liquid spills)
Agenda
I.
Best Practices
II.
HHS Implementation
III. Conclusion
The real secret to supporting technology in a 1:1 school is
finding a way to make all the different pieces come together.
Questions or Comments:
Todd Bryant
tbryant@usd489.com
Jeff Bitikofer
jbitikofer@usd489.com
More Information:
http://www.hayshighindians.com/Staff/ICU/CCU/Index2.php