MCB BANK LTD
Letter of Transmittal
To,
Prof. Abdul Jabar
Lecturer
Hailey College Of Commerce
University of the Punjab,
Lahore,
Subject
Transmittal Letter
Dear sir,
It is a great honor for me to present you the internship report
as required for the completion of
b.com (HONS) degree programmed.
The staff of the MCB has been very Cooperative with me in providing
information regarding the procedures and processes in practice. Due to
certain constraints and legal formalities, I have not been able to gather all
the facts and figures about the
organization. Yet, the report is a
comprehensive one, containing a lot of information of the MCB township
branch. The practical work during the internship period has been a
reworking and enlightening experience. I work in general banking
(clearing, remittances and account opening departments).
Yours sincerely.
Shumaila Iqbal Puri
Roll # 105 (A)
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MCB BANK LTD
ACKNOWLEDGEMENT
All thanks are due only to ALLAH ALMIGHTY, the most gracious and most
merciful who enabled me to complete this internship report.
I also show my gratitude to my loving parents and my humble teachers
who make me able to be at thus position. I would like to express my
sincere gratitude to my respected principal dr. liaquat Ali for giving me the
opportunity to do internship in MCB. This report is based on the experience
of my internship in a most respectable bank MCB karim block branch
Lahore.
I also very thankful to the staff of MCB township branch especially miss
raheel, Sir furqan, sir zaheer, sir arman sir aftab chaduhry, sir amir who
gave me the constant encouragement, sincere advice and suggestions
which they rendered throughout the study, towards accomplish of this
internship report. and provided us with such a wealth led ideas, to peruse
and power of writing this report. It could not have been possible to
accomplish this report without his thoughtful guidance and expertise.
Finally, for any all too fallible errors, omissions and shortcomings in the
writing of the report only we are responsible for which we hope that all
concerning regards of this report will forgive us.
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MCB BANK LTD
Table of contents
Executive summary
5
Historical overview
6
Vision statement
8
Mission statement
8
Out values
8
Organizational structure
10
Branch profile
11
Corporate structure of MCB
11
Learning during internship
13
Cash department
16
Sales department
20
Account opening
20
Types of account
23
Issuance of cheque book
28
Closing of account
28
Products and services
30
Clearing department
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MCB BANK LTD
Outward clearing
37
Inward clearing
38
Remittance department
40
Advances department
46
Financial ratios
50
Swot analysis
Conclusion
Recommendations
Skills required during internship
appendix
bibliography
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MCB BANK LTD
EXECUTIVE SUMMARY
MCB bank limited (formerly muslim commercial bank limited) has a solid
foundation of over 63 years in pakistan with a network of above 1000
branches, over 850 of which are automated branches, over 600 ATM
nationwide
MCB’s operations continued to be streamlined with focus on rationalization
of expenses, re – alignment of back end processing to increase
productivity, enhancement of customer service standards, process
efficiency and controls. The bank has taken the lead in introducing the
innovative concepts of centralizing trade services in the country by
providing centralized foreign trade services to branches with a view to
improve efficiency, expertise and reduce delivery cost.
During my internship in MCB township branch I worked in sales
department, remittance department, advances department, cash
department, customer service department. I successfully completed all the
task/duties that were assigned to me.
I also learned bank’s correspondence with their customers and
within branches. I learned about documentation requirements and record
keeping for different activities and processes, especially the requirement
for different kinds of account opening.
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MCB BANK LTD
HISTORICAL OVERVIEW
MCB formally known as Muslim Commercial Bank Limited was
incorporated by the AJMEE Group on July 9, 1947 in Kolkata Bengal
under the Indian companies Act VII of 1913 as a limited company. But due
to the changing scenario of the region, the certificate of incorporation was
issued on 17 August, 1948 with a delay of almost 1 year and certificate of
issued at Chittagong. The first office of the company established at Dacca
and Mr. G.M Admee was appointed its first chairman. It was incorporated
with an authorized capital of 15 million, the bank transferred its registered
head office from Dhaka to Karachi on august 23, 1956 through a special
resolution.
The bank was established with a view to provide banking facilities to the
business community of south Asia. The bank was nationalized in 1974
during the period of Zulfiqar Ali Bhutto by the recommendation o world
bank and IMF
. On April 8th. 1991, the management control was handed over to national
group ( the highest bidders) . initially only 26% of shares were sold to
private sector at RS. 56 per share. This was the first bank that privatized
in 1991 and the bank was purchased by a consortium of Pakistanis Groups
led by Nishat Group.
In 2008 the head office of MCB was shifted from Karachi to Lahore in a
newly constructed building namely MCB house located at sharea Ghous ul
Azam commonly known as Jail Road.
MCB has over 1,150 branches (as of 31st December, 2010) including local
branches, and business establishments in SriLanka and Bahrain including
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MCB BANK LTD
newly established Rep. Office in Dubai, UAE. The Bank has also formed a
private company in Hong Kong (fully owned subsidiary of MCB) in
partnership with Standard Chartered Bank, handling trade transactions of
select countries in the Asia-Pacific region. To further strengthen its
financial services base, MCB has also incorporated an Asset Management
Company in the year 2005 known as MCB Asset Management Company.
MCB has also incorporated a leasing company in Azerbaijan in 2009.
MCB is Pakistan’s largest bank by market share 18% its assets are of PKR
605 bln (apprx.)(US$ 7.02 billion)in 2011, and the largest by market
capitalization having a market capitalization of US$ 1.8 billion. The bank is
versed as one of the oldest and most responsible banks in Pakistan and
has played pivotal role in representing the country on global platforms
while being one of the few institutions that are recognized and traded in the
international market.
The Bank has a customer base of approximately 4.5 million and a
nationwide distribution network of 1,130 branches, including 8 Islamic
banking branches, and over 600 ATMs, in a market with a population of
over 160 million.(July 2011 record).
The bank has also been acknowledged though prestigious recognition and
awards by Euromoney, MMT, Asia Money, SAFA (SAARC), The Asset and
The Asian Banker.
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MCB BANK LTD
VISSION STATEMENT
To be the leading financial services provider, partnering with our
customers for a more prosperous and secure future.
MISSION STATEMENT
We are a team of committed professionals, providing innovative and
efficient financial solutions to create and nurture long-term relationships
with our customers. In doing so, we ensure that our shareholders can
invest with confidence in us.
OUR VALUES
Integrity: We are the trustees of public funds and serve our community
with integrity. We believe in being the best at always doing the right thing.
We deliver on our responsibilities and commitments to our customers as
well as our colleagues.
Respect: We respect our customer’s values, beliefs, culture and history.
We value the equality of gender and diversity of experience and education
that our employees bring with them. We create an environment where
each individual is enabled to succeed.
Excellence: We take personal responsibility for our role as leaders in the
pursuit of excellence. We are a performance driven, result oriented
organization where merit is the only criterion for reward.
Customer Centricity: Our customers are at the heart of everything we
do. We thrive on the challenge of understanding their needs and
aspirations, both realized and unrealized. We make every effort to exceed
customer expectations through superior services and solutions.
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MCB BANK LTD
Innovation: We encourage and reward people who challenge the status
quo and think beyond the boundaries of the conventional. Our teams work
together for the smooth and efficient implementation of ideas and
initiatives.
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MCB BANK LTD
ORGANIZATIONAL STRUCTURE
Board of Directors
chairman
president
Audit &
RAR
Corporate
affairs
Whole sale
banking
Special asset
management
Information
technology
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Consumer
banking
Risk
management
Islamic
Commercia
banking
l banking
Complianc
e & control
Human
resource
management
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Strategic
planning &
investment
banking
Treasury
and forex
Financial
control
operations
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MCB BANK LTD
Branch Profile
I did my internship in MCB township branch Lahore.
MANAGEMENT OF THE BRANCH
Branch manager
Mr. kashif baig
Operations manager
Mr. Arman aftab
Supervisor
Miss Raheel Ishtiaq
Clearance officer
Mr. Zaheer
Personal banking advisor
Mr. Furqan ul haq mahravi
Personal banking advisor
Mr. Bilal ahmed
Remitance officer
Mr. Usman wariach
Remitance officer
Mr. amir
Relation ship manager
Mr. shahzad
Credit manager
Mr. Aftab chaduhry
Cashier
Muhammad yousaf
Chief cashier
Mr. Ahsan
Customer service officer
Miss Riffat
Customer service officer
Miss anam
Corporate Information of MCB
Board of Directors
Mian Mohammad Mansha
Chairman
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MCB BANK LTD
S.M. Muneer
Vice Chairman
(Non-Executive Director)
Tariq Rafi
(Non-Executive Director)
Shahzad Saleem
(Non-Executive Director)
Sarmad Amin
(Non-Executive Director)
Dr. Muhammad Yaqub
(Non-Executive Director)
Dato’ Mohammed Hussein
(Non-Executive Director)
Mian Raza Mansha
(Non-Executive Director)
Aftab Ahmad Khan
(Non-Executive Director)
Mian Umer Mansha
(Non-Executive Director)
Muhammad Ali Zeb
(Non-Executive Director)
Dato’ Seri Ismail Shahudin
(Non-Executive Director)
M.U.A. Usmani
President & Chief Executive Officer (Executive Director)
Audit Committee
Tariq Rafi – Chairman
(Non-Executive Director)
Dr. Muhammad Yaqub
(Non-Executive Director)
Dato’ Mohammed Hussein
(Non-Executive Director)
Aftab Ahmad Khan
(Non-Executive Director)
Muhammad Ali Zeb
(Non-Executive Director)
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MCB BANK LTD
Learning during internship
During my internship in MCB Township branch I worked in Remittances,
Advances, Foreign Exchange and Customer Service Office department ,
sales, cash department and I successfully completed all the task/duties
that were assigned to me.
The duties that I performed and the thing I learned each day are given as
follows:
1st weak:
 Functions which are performed in MCB township branch
 Learn about the types of account
 Learn about the requirements of account opening
 Fill out the account opening form and KYC
 Learn how to fill deposit slip for cheques and cash
 Observe the working of CSO
 Learn how to attend phone call
2nd weak:
 Receive cheque book requisition
 Issuance of cheque book
 Entries of new cheque book
 Issue foreign currency cheque book
 Issue manual cheque book
 Learn about the cheque stop payment
 Deletion of cheque book
 Help out the customers in filling the cheque
 Prepare debit vouchers for new cheque book charges
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MCB BANK LTD
3rd weak:
 Learn to prepare CDR
 Record the lockers rent and prepare debit voucher
 Make calls to customers for the collection of rent of lockers.
 Prepare credit vouchers for cheques received in DAK
 Make clearance cheque entries in register
 Basic operations of clearing department
 Learn about inward clearance and outward clearance
 Stamping on cheques and deposit slip
4th weak:
 Learn how tofill fund transfer application for
 Demand draft
 Pay order
 Internal transfer
 ATM claims and their entries
 Receive ATM forms
 Issuance of ATM card
 Learn to prepare the debit voucher and credit voucher for
utility bills
5th weak:
 Learning about the online money transfer
 application for the request of issuance of bank statement
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MCB BANK LTD
 wrote application for the new cheque book request in case of
lost of “cheque book requisition” by customer
 observe the foreign remittance operations
 stamping on the invoice of foreign remittance
 learn about car leasing and its requirements
 take the concept of online banking
6th weak:
 learn about open ended and close ended investment
 types of LC
 document of LC
 learn about running finance
 basic types of advances facilities
 receive the applications for the account closing
 fill the form for the request of change in residence address
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MCB BANK LTD
DEPARTMENTS
 Cash department
 Sales department
 Clearing department
 Remittance department
 Advances department
Cash department
In cash department both deposits and withdrawals go side by side. This
department works under the accounts department and deals with cash
deposits and payments. This department maintains the following
sheets, books, ledger of account:
Cash book:
 At the end of the working day cashier is responsible to
maintain the cash balance book. The cash book contain the
date, opening balance, detail of cash payment and received in
figures, closing balance, denomination of government notes
(Currency). It s checked by manager.
 The figure of receipt and payment of cash is entered in the
cash book and the closing balance of cash is drawn from that
i.e.
 Opening Balance Of Cash + Receipts - Payments =
Balance
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MCB BANK LTD
 The closing balance of today will be the opening balance of
tomorrow. This department is one of the most important
departments of the bank.
Five day average book:
Dailey basis flow of cash is recorded.
Cash position register:
Recording of sorted, unsorted and
sailted cash is maintained.
Day book:
End day summary is prepared in day book.
Cash ratio:
Record of total voucher and the summary of cash
receipt, cash payment, cash in hand are maintained.
Cash carry:
Request for the needed cash in the branch to cash
house which is in Lala gumbat.
ATM check list:
All the recording relevant to the ATM like camera, cash ,
roll etc.
Call deposit register:
Register of CDR entries. CDR number , receiving,
account number etc are recorded.
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MCB BANK LTD
Fixed deposit ledger:
all the records of STDR are maintained , their
interest rate, time period for which amount is fixed, name, address, and
all other relevant information of the customer.
Inter branch signatory (IBS) :
IBS book contains the signatures of all
the authorizes persons.
Voucher register:
The summary of vouchers of clearing ,
cash, transfer are Maintained
TDR ledger:
Certain amount of the saving account is fixed for specific time period for
one month, six months, two year or more. The interest rate provided on
that fixed amount is more than the saving account interest rate.
Cash Payment:
The only instrument that can be used to withdraw an amount from an
account is the Cheque book. No payments are made by another
instrument. Cheques can be of two types, they may be presented at the
counter and encashed and the others are clearing or transfer cheques.
Cashier manually inspects the Cheque for following:
Ø Signature & date
Ø Cross cutting
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MCB BANK LTD
Ø Drawer’s a/c title
Ø Amounts in words & figures
Ø Two signatures at the back
The cheques should not be stated as post dated. If in the Cheque there
may discrepancy regarding any of the aspects described above the
cheque is returned to the customer for rectification. On other hand if the
cheque is valid in all respects, the cashier enters the necessary inputs
in the computer and post the entry so that account balance is updated.
When cashier posts these entries, computer automatically display the
balance before posting the transaction amount, balance after posting.
The cashier easily and quickly see whether the amount being
withdrawn so exceed the balance or within the balance. If the amount
does exceed the balance then Cheque is returned to customer.
Cash Received:
For depositing the cash into customer’s accounts, there is need to fill in
the deposit slip giving the related details of the transaction.
The deposit slip serves as a voucher to update to computerized
transaction ledger.
The cashier responsible to receive both the deposit slip and cash from
the depositor, and give back the carbon copy to customer as receiving.
The cashier check the necessary details provided In the deposit slip
and accounts the cash and tallies with the amount declared in the slip.
If the amount does not tally with the cash given, the deposit is not
entertained until the customer remove the discrepancy.
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MCB BANK LTD
Sales department
 Account opening
This department performs various functions among them the first and
most important function is Account opening. The bank reserves the
right to open any account, which in its opinion is suitable as a customer.
The process of opening an account is very simple and anybody that
would like to open his account could do it easily without any difficulty.
 Nature of account:
 Current
 Khushali bachat account
 Basic banking account( BBA)
 PLS saving
 Smart saving account
 Saving 365 gold
Current account: MCB Bank offers a variety of current accounts to cater
to the everyday
transactional needs of various customers.
Low minimum balance requirements.
Unlimited cash deposit and withdrawal facility at hundreds of branches
nationwide.
Khushali Bachat Account: Khushali Bachat Account, a Rupee savings
account is one of MCB Bank’s most popular products. Due to the low initial
deposit, the account can be opened by people from all walks of life and still
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MCB BANK LTD
avail the facility of daily product profit calculation. Profit provided on
khushali bachat account is 5%.
Basic banking account: There is no any service charges of basic banking
account. Two withdrawals and two deposit are allowed in one month. If
more than two withdrawals and deposits than there are service charges.
Profit provides on the BBA is 5%.
PLS saving: MCB Savings Account offers you one of the most suitable
ways to manage your hard-earned money. MCB Bank offers a wide array
of savings products that suit short term growth & transactional needs. MCB
savings accounts offer attractive profit rates as well as flexibility to
transact. PLS savings has a lower minimum balance requirement.
PLS saving
Rates
Below 5 M
5%
Rs 5M to less than 10M
6.50%
Rs 10M to less than 15M
7.00%
Rs 15M to less than 20M
7.50%
Rs 20M to less than 25M
7.75%
Rs 25M & above
8.50%
Saving 365 Gold
This account is newly developed of MCB and it provides flexibility of
saving account to business people. Profit on deposits will be payable on
daily product basis on balance of RS. 500,000/- and above.. There will
be no restriction on withdrawal from the account. Zakat and withholding
Tax is also applicable on the account opened under this scheme.
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MCB BANK LTD
a- Minimum balance is Rs.500,000/=
b- Below minimum balance, profit calculation ignored
c-
Profit calculated on daily basis
d- Profit paid on annually basis
e- Zakat deducted on @ 2.5%
f- The higher the balance, higher the rate is offered.
g- Profit calculated on daily basis.
h- Profit paid into your account every month
smart saving account:
MCB Smart Savings Account gives you the optimum value you deserve. A
Savings Account where not only do you get a competitive return, enjoy the
unlimited number of fringe benefits but also stay connected all the time.
Following are some of the benefits you get when you are Smart enough!
◊Smart Profit
• MCB Smart Savings Account gives you up to 7% return per annum.
Calculated on a monthly basis, based on the minimum monthly balance
maintained during that month.
∞3.0%p.a. - If minimum Balance is Rs. 10,000 Rs. 100,000
∞5.0%p.a. - If minimum Balance is Rs. 100,000 Rs. 200,000
∞7.0%p.a. - If minimum Balance is Rs. 200,000 Rs. 300,000
∞Profit will not be paid on any amount above Rs. 300,000
◊Smart Network
• MCB Smart Savings Account is available through our vast network of
about 600 online branches all over the country.
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MCB BANK LTD
◊Smart Card
• Absolutely no issuance fee will be charged on issuance of the MCB
Smart Card not only for you but also for your spouse.
◊Smart Lockers
• The MCB Smart Account holders will receive a preference over anyone
else to use the facility of our Lockers.
◊Smart Discounts
• If you decide to avail any of our Consumer Loans facility you receive a
50% discount on the processing fee.
 Types of account:
 Individual
 Single
 joint
 Business
 sole proprietorship
 joint stock company ( public/ private)
 partnership (registered/ unregistered)
 societies
 association/ club/ trust
 autonomous bodies
 Govt institutions (federal/provincial)
 Foreign Missions/diplomats
 Other
Common Requirements of account opening:
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MCB BANK LTD
o Valid CNIC copy
o Source of income
o Evidence of address
o Account opening application, SSC and other documents.
Requirements for individual account:
a) Attested photocopy of computerized national identity card/passport
of individual.
b) In case of salaried person, attested copy of his/her service card or
any other acceptable evidence of service, including but not limited to
a certificate from the employer.
c) In case of illiterate person, two recent passport size photographs of
the new account holder besides taking his right and left thumb
impression on the specimen signature card.
d) Salary slip of next to kin.
Joint account:
· In case of joint A/c, applicant mentions that how much person will
operate the A/c. Instruction are given for joint A/c such that the account
shall be operated by
Any one of us or survivor
In first case if one of the a/c holders died then the other can operate the
a/c individually.
Any two/All of us jointly
In second case if one of the a/c holders died then the other partner
can’t operate this a/c individually without having permission from the
court.
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MCB BANK LTD
·Requirements
a- Sign of both customers on back of AOF
b- Sign on joint A/C # mandate
c- Name and A/C # of introducer
d- NIC copies of both members.
e- Mode of operation.
Account opened in the name of Minor
In case of account being operated in the name of minor (age below 18)
the word MINOR to be added to the tile of account. The particulars of
guardian (if not one of the applicant of same account with the minor) to
provided as required under particulars of account in the account
application form. Also copy of CNIC of the guardian along with Form “B”
for minor to be provided.
Requirements for joint stock companies:
a) Resolution of board of directors for opening of account specifying
the person (s) authorized to operate the company account.
b) Memorandum and article of association
c) Certificate of incorporation
d) Certificate of commencement of business
e) Attested photocopies of computerized national identity card of all
directors
f) List of directors in form -29 issued for the registrar oing stock
companies
Requirements for trust account:
a) Attested copy of certificate of registration
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MCB BANK LTD
b) Attested copies of CNIC of all the trustees
c) Certified copies of instrument of trust.
Requirements for sole proprietorship:
In addition to documentary requirements for individuals, following
documents are required.
a) Application to open an account on the official letter head of the sole
proprietorship.
b) National tax number /sales tax registration certificate
c) Evidence of membership of trade organization /chamber of
commerce etc. (whenever applicable)
d) List of official authorized to operate the account and their specimen
signatures.
Requirements for partnership account:
a) Attested photocopies of computerized national identity card of all
partners
b) Attested copy of “partnership deed” or “letter of partnership” duly
signed by all partners of the firm.
c) Authorized letter in original, in favor of the persons, other than the
partners authorized to operate on account of the firm.
Requirements for clubs, societies and associations:
a) Certified copy of :
I.
Certificate of registration
II.
By laws/rules and regulations
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MCB BANK LTD
b) Resolution of the governing body/ executive committee for open
ing of account authorizing the person to operate the account and
attested copies of CNIC of the authorized persons.
c) An undertaking by authorized persons on behalf of the institutions
mentioning that when any change takes place in the persons
authorized to operate on the account the bank will be informed
immediately.
Procedure for Account Opening
 The customer would like to open his account is required to meet with
the manager or personal banking officer, who gives him an
Application Form specially used for account opening.
 Application Forms are available for each type of account. Along with
the form, a Card for specimen signature is also provided to the
customer which is scanned and loaded to computer.
 Manager has every right not to accept this contract if he is not
satisfied by the details provided by the customer. If both accept the
contract, then the next step is official Account opening.
 After opening a saving or current account every applicant’s data is
entered into the computer to maintain a safe record and the
application form is properly filled so that it can be available when
necessary. Checking officer is responsible to match the manual
application form with the computerized Account opening file.
 The “Signature Specimen Card” as mentioned above, contains two
signatures of an applicant. The banker uses this card at the time
when he receives the cheque for payment or authentication of
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MCB BANK LTD
different transactions. Then he compares customer’s signature with
the signature on the cheque for avoiding fraud.
 Issuance of Cheque Book
 The cheque book is issued against the valid requisition slip
signed by the account holder
 Customer can receive cheque book after 4 to 5 days.
 Current account cheque book contains 50 leafs and
charges are 6 per leaf
 Saving account cheque book contains 25 leafs and
charges are 6 per leaf.
 Customer have to collect their new cheque book with in 6
months other wise cheque book will be deleted.
 The account holder can draw sums from his account by
means of cheque provided to him by the bank for that
particular account.
 Closing of an Account
There are number of reasons of closing an account. Some are listed
below:
 If customer desires to close his account due to any reason
 In case of death of one account holder
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MCB BANK LTD
 Bankruptcy of the account holder
 If an account contains nil balance or not up to the requirement of
rules.
 Any other reason for which the banks thinks to terminate the
relation ship
 Bank adopts the practice while closing an account that the
accounts Holder personally come to the Bank premises or
any official of the bank meets the account holder and
satisfies him that the desire of the customer is genuine.
 Bank charges Rs.250/- for closing the account and hands
over the whole balance to the account holder through cash
payment or by preparing Pay a order.
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MCB BANK LTD
Products and services of MCB
Products and services of MCB township BRANCH
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MCB BANK LTD
 MCB car 4 u:
MCB Car4U not only gets you a car of your own choice but is also
affordable
with competitive mark-up, flexible conditions, easy processing and above
all,
no hidden costs.
Mark up is less than other banks and car is with out tracker which reduce
tha cost of car.markup is 1% more on used and imported car.
2nd hand car should not b 2 year old and imported car should not b 5 year
old.
Criteria:
 CNIC copy
 Last 6 weaks bank statement which should contains continous
transactions
 Business prove
 Salary should b minumum 25 to 30 thousand which should
transferred in salary account.
 Age limit for salaried person is 21 to 60 years and for business man
22 to 70 years.
3 Vouchers are prepared
Debit voucher to debit the customer account
Credit voucher to credit the head office account
Debit voucher to debit the MCB auto loan by head office.
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MCB BANK LTD
 MCB Investment Services:
Make the most of your wealth with investment opportunities that match
your unique financial aspirations. MCB Investment Services offer
distribution of mutual funds managed by the leading fund managers of
Pakistan. We can suggest the products most suited for customers needs,
or work with customer to create a personalized solution completely
focused on customer expectations of the capital markets.
 MCB Agri Products
MCB is committed to the farming community to support their national
objectives of self sufficiency & food security to the people of Pakistan.
The bank’s extensive branch network in all the provinces and
diversified product range extends our reach of agri credit facilities to
farmers engaged in any type of activity, encompassing both crop & non
crop sectors.
 Online banking:
MCB SMS Banking
With MCB SMS Banking, you can bank on your fingertips. Once you’re
registered onto the service you can SMS anytime to get account
information.
MCB Full-Day Banking
Enjoy the convenience of extended banking hours from 9am to 5pm,
including
Saturdays at MCB Full-Day Banking branches across the country.
MCB Mobile
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MCB BANK LTD
MCB Mobile is a quick easy and secure way to recharge mobile phones,
transfer money, pay bills and do much more. Visit the nearest MCB ATM
or call 111-000-622 to register and logon to www.mcbmobile.com using
your mobile phone to start transacting.
MCB Virtual Banking
MCB Virtual Banking Service is a convenient way to access your account.
It is secure, free of cost and lets you do your banking whenever and
wherever. This service allows you to transfer funds, pay utility/mobile bills,
set up standing order instruction, download account statement and much
more.
MCB Call Centre
The simplest way to bank is with the new enhanced MCB Call Centre,
which blends innovation and convenience to provide banking services that
go beyond expectations. MCB Call Centre enables you to manage your
VISA Credit & ATM/Debit Cards, confirm account balances & view last 5
transactions, pay utility/mobile phone & MCB Visa Credit Card bills, topup
your mobile, transfer money within MCB network accounts and register
complaints. Most importantly it provides you with our very own banking
consultant to discuss your financial needs and requirements. Simply call at
111-000-622 and we’ll do the rest.
MCB Rupee Travelers Cheque
MCB Rupee Travelers Cheque is the best and safest alternate way of
carrying cash. It can be used by travelers, businessmen or by the general
public in meeting their day to day cash requirements while they travel. It is
a safe and secure way to make payments because it gives the purchaser
security that even if the cheque is lost it can be refunded. Unlike other
modes of fund/remittance transfer which can only be drawn at a particular
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MCB BANK LTD
branch and can be encashed only at that branch, MCB Rupee Travelers
Cheque can be encashed at any of our branches across the nation.
MCB ATMs
MCB has one of the nation’s largest ATM networks with 500 ATMs
covering 110 cities across the country and still growing. MCB ATMs give
you a 24-hours convenience of cash withdrawal, mini-statement, utility bill
payments, mobile top-ups, funds transfer services and much more.
MCB Mobile ATM
Through our MCB Mobile ATM we allow for convenient world class
banking services. Our innovative MCB Mobile ATM van ensures that we
offer our services wherever you are, be it concerts, fairs or any other
occasion/special event
MCB Smart Card
MCB Smart Card opens the opportunity to have access to your funds via
multiple banking channels. It enables you to withdraw cash from ATMs
across Pakistan and around the world, transfer funds, pay utility and
mobile bills and register for mobile and virtual banking services.
MCB Visa Credit Card
MCB offers a complete suite of Classic, Gold and Platinum Visa Credit
Cards focusing on providing, superior services, travel privileges &
shopping pleasure. It also offers comprehensive insurance & installment
plans, reward points and SMS alerts that give a different feel to the world
of credit cards.variable mark-up rate available to customers allowing them
to repay at affordable rates.
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MCB BANK LTD
CLEARING DEPARTMENT
Every banker acts both as a paying as well as a collecting banker. It is
however an important function of crossed cheques. A large part of this
work is carried out through the banker clearing house.
A clearing house is a place where representative of all banks of the city get
together on settle the receipt and payment of cheques drawn on each
other. As the collecting banker runs certain risk receipt of their ownership
the law has provided certain protections to the banks.
Types of cheques collected
Transfer cheques
Transfer cheques are those cheques, which are collected and paid by
the same branch of bank.
Transfer delivery cheques
Transfer delivery cheques are those cheques, which are collected and
paid by two different branches of the same bank situated in the same
city.
Clearing cheques
Clearing cheques are those cheques, which are drawn on the branches
of some other bank of the same city or of the same area, which is
covered by a particular clearing house.
Cheque Collection
Collection cheques are those cheques, which are drawn on the
branches of either the same bank or of another bank, but those
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MCB BANK LTD
branches, are not in the same city or they are not the members of
clearing house.
Functions of clearing department :
To accept transfer, transfer delivery, clearing and collection
cheques from the customer of the branch and to arrange for their collection
To arrange the payments of cheques drawn on the branch and given
for collection to any other branch on MCB or any other member or sub
member of the local clearing house.
To collect the amount of cheques drawn on member, sub
members of local clearing house, sent for collection by MCB branches, not
represented at the local clearing house.
Common procedure for all cheques:
o Receiving an secutinizing the cheques and other deposit
instruments, and the pay in slip at the counter.
o Instrument should not b post dated
o Instrument should not b mutilated. If the instrument is tore by the
negligence of the banker than a stamp of “ mutilated confirm” is
posted on the cheque.
o The amount in words and figures should be same
o Cheque the activation of account
o For CMD ( cash mendatory division) the posting is made before
sending for clearance.
o On the face of the cheque and deposit slip “ transfer” stamp and on
the back of cheque ‘ payee’s account credited”
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MCB BANK LTD
o Account balance should b sufficient
o Seprating the cheques into transfer , transfer delivery, and clearing
cheques.
o Returning the counter file to the depositor.
Types of clearance
Out ward clearance:
Cheques deposited in the bank for credit to their accounts, drawn on a
bank other than that of the collecting bank,i.e., not a transfer cheque.
Cheques are bound outward to the payee/ drawee bank (the bank that is
making the payment/ on whom the cheque is drawn).
1- Same day clearance:
All branches are not the member of same day clearance. MCB township
branch is a member of same day clearance. When the cheques presented
in the morning than the rider of NIFT collects and sends them for clearance
and in the evening these cheques are received after clearance. The
service charges dare 232 (200 + 16% FED). The amount limit for same
day clearance as per 01 July 2011 is 100,000
2- Normal clearance:
All the cheques received before 1:30 pm are for local clearance. On the
stamp of “ transfer “ one day forward date is mention because thy will
receive the cheques tomorrow.
After clearance cheques will receive on next day evening or if not than on
3rd day morning.
Posting cannot b done before clearance.
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MCB BANK LTD
3- Inter city clearance:
.Use when both banks are in different cities.
.Standard time by SBP Is 72 Hours or 3 days but can delya up to 4 days.
.Rider of NIFT collects cheques for clearance from branch
.When other bank receives the cheques for clearance than they send
receival letter.
.After clearance advice is received with cheques.
.Along with advices there is a NILL letter which indicates about the final
clearance.
.Before the receival of NILL letter banker can’t credit or debit the amount.
4- CC (cheque collection):
Also called out door bill collection
CC is used when there is no lift service to the banks like villeges, tirbal
areas.
Contact with our own branch in that area and then follows the
instructions which are given by them for clearance.
Cheques are dispatched to our own bank branch than they sent it to the
relevant branch.
Before dispatching entries of CC in the register are done.
Inward clearance:
Inward clearing means the cheques received by the bank from other
banks. These - Inward clearing - cheques are the cheques drawn by the
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MCB BANK LTD
bank/branch customers on their account in favour of other parties. On
receipt of the inward clearing, the cheques are posted to the various
accounts on which they are drawn -meaning the accounts of the
cheque issuer or drawer with the bank is debited to the account and the
payment is made to the bank presenting the cheque. So if in your bank
statement there is a debit as inward clearing, it means that your
account has been debited with the amount of cheque you have issued
to someone for that amount. Since you will be having details as to the
issue of cheques, you can find out . The debit indicates that the cheque
has been paid.
If the balance was insufficient to pay the inward cheque, the bank will
have returned the same to the presenting bank and would have debited
your account with cheque return charges.
1- Same day clearance:
MCB receives cheques for clearance which are presented by our
customer to other. After verification of signature and balance the
cheuqes are dispatched on the same day.
2- Normal clearance:
CPD (centralized processing discrepancy) is used for clearance of local
cheques.
It is a central system which is used for clearance of local cheques by
MCB.
Is some problem in verification occurs then contract with relevant
branch.
3- Inter city clearance:
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Cheques presented to us for clearance from other cities. After
verification the clearance advice is prepared and dispatch cheques
along with advice and NILL letter to the bank.
REMITANCE DEPARTMENT
Transfer of money or equivalent to money from one branch to another
branch of the same bank is called remittance.
Home remittance
MCB brings FAST and FREE Home Remittance service to beneficiaries in
Pakistan. With our large network of over 1100 branches, MCB can deliver
your remittances to every part of Pakistan.
MCB Fast Transfer & MCB Pak Cash enables you, the Non Resident
Pakistanis, to send money to your loved ones in Pakistan quickly, easily
and conveniently. MCB Home Remittance Service is FREE and available
at all MCB.
MCB Remittance Service offers you two ways of sending money to your
loved ones :
1- MCB Fast Transfer :(Account to Account Transfer):
◊Same day credit to MCB Account holders
◊ Fast, prompt and free funds transfer
◊ Free of charge
◊ SMS alert for beneficiary
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MCB BANK LTD
◊ For Non MCB Account holders, funds are transferred online
or via bank draft to any other bank
2- MCB Pak Cash Features :
◊Receiver's account in MCB is not required
◊Instant cash payment of up to Rs. 500,000/- over the counter
can be made to the beneficiary at any MCB branch
◊Fast, dependable and hassle-free funds transfer
◊SMS alert for beneficiary (subject to provision of mobile
number)
Mode of Payment
MCB uses following types of Mode of Payment:
 Demand Draft (DD)
 Pay order (PO)
 Mail Transfer (MT)
 Telegraphic Transfer (TT)
 Requirements: Remittance Reference Number and original CNIC
provided by the receiver/ beneficiary. For SMS alert valid mobile
number of beneficiary.
Now it has become easier and safer method both for the client and banker
to transfer their money from one branch to another within the city and
outside the city through the instruments.
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MCB BANK LTD
Originating Branch
It is the branch, which issues advice of remittance to other branch.
Responding Branch
It is the branch which receives instrument for remittance.
When customer requires a facility of remittance, he should be asked
to complete the prescribed fund transfer application Same prescribed
application form is used for MT, TT, DD, and PO.
This application form states the amount of the remittance, the name and
address of the payee, the name of originating and responding branch. The
applicant and the bank officer who have been duly authorized to act on his
behalf should sign this application form.
 Demand Draft (DD)
 A draft is an instrument drawn by a bank in favor of any person
on a branch of its own bank or any other bank to pay a certain
amount of money, which is demanded, to the person named on it.
 It is negotiable instrument
 Thump impressions is not acceptable on DD.
 Legal provisions are same as that of cheque.
 It is not necessary for the demand draft that the applicant or
recipient’s account should be open in originating and responding
branches.
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MCB BANK LTD

For demand draft, bank charges excise duty and commission
which is bank’s income. It is one of the cheapest methods to
transfer money within the country or outside the country.
 The following are the parties:
◊ Purchaser
◊ Issuing bank
◊ Drawer branch
◊ Issuing bank
Procedure for Demand Draft
 Applicant has to fill in the fund transfer application form for
availing the facility of demand draft. After depositing the amount
of draft, remittance officer prepares the cheque/leaf of demand
draft.
 When banker issues the draft to the customer, he also records
customer particulars in a demand draft register where record is
maintain branch wise. Responding branch and originating branch
debit/credit the head office account and send the daily statement
of transaction to head office.
 Pay Order (PO)
 Pay order is called “Banker’s Cheque”. Pay order is written order,
which is issued and received by the same bank or drawn and
payable on same branch. In this case originating and responding
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branches will be same for Pay Order it is not necessary that
applicant should be account holder.
 It is used for local transference of money from one person to
another within the city.
 The procedure of preparing of PO Is same as that of DD.
 For account holder the charges are RS 100+16 and if the pay
order is prepared by cash than Rs. 200 +32. The bank charges
excise duty and flat rate of 16%.
 All records of issued and paid must be maintained.
 Credit voucher should be prepared.
 Parties in pay order:
◊ Purchaser
◊ Issuing bank
◊ drawer branch
◊ Payee
 Mail Transfer (MT)
 The transfer of money from one branch to another branch of the
same bank with in or out of the city through mail or courier
service is called mail transfer.
 Mail transfer is not a negotiable instrument.
 The procedure of the preparation of MT is same as that of DD.
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MCB BANK LTD

In mail transfer it is obligatory that the Beneficiary must have the
account in responding Branch. However, the applicant may or
may not be the account holder of the issuing branch.

Fund transfer application form is used for MT. After receiving the
money to be remitted,
Branch prepares MT advice in duplicate and sends one copy to
responding branch and other becomes voucher of the bank.
 Telegraphic transfer:
 Transfer of funds from one branch to another branch of the same bank
or upon other bank under special arrangement.
 Telegraphic transfer is not negotiable
 The funds are not payable to bearer
 Minor can not avail this facility.
 Full name of the beneficiary or account number should be mention in
the application form
 Instructions regarding mode of payment should be obtained.
 A record in the maintance outward register should be maintained
 All the remittance must be controlled through number.

Parties:
◊ Applicant
◊ Drawing branch
◊ Drawer branch
◊ Beneficiary
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MCB BANK LTD
ADVANCES DEPARTMENT
Advances are the major revenue generating activity carried out by the
banks. This activity demands adequate expertise and attention for the
efficient and effective operation of the procedures underlying the system of
Advances. . The credit portfolio of this institution is in a very much better
shape than other financial institutions of Pakistan and the credit goes to
the management and the staff who are concerned about the quantity and
quality as well.
MODES OF CREDIT FACILITIES
Various Corporate and Commercial advances facilities provided by
the Bank are divided into the following categories. There are two
types of facilities
 Funded Facilities;
 Non-funded Facilities
1- FUNDED FACILITIES
A funded Facility Fund based facility are financial accommodation
extended by bank where bank use its funds that generate
revenue in shape of Mark up.MCB is offering following kind of
Fund Based facilities to its clients.
 Running finance
 Cash finance.
 Demand finance/ term finance
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MCB BANK LTD
Running Finance
 Running finance facility is provided to a customer by way of
allowing withdrawals from current account in excess of the credit
balance, maintained by the customer with the bank.
The account is allowed to be operated freely by way of multi
transactions.
 Account is strictly operated with in approved terms and conditions.
 Running finance facility should not b use for long term needs
 Clean up period is provided for 3 days
 Charging of mark up on markup is prohibited
Security structure
1- primary security:
 Hypothecation over Assets
 Pledge of shares or near cash security
2- secondary security
 Mortgage of fixed assets
 Hypothecation of plant and machinery
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 Cash Finance
 In this, the borrower gives a specific reason for the need of cash.
MCB gives the facility of cash credit to business.
 Cash finance is a facility where an amount is disbursed against
pledge of local/ locally produced goods or merchandize.
 The amount after retaining the prescribed percentage of margin
on stocks is transferred in a separate cash finance account of the
customer.
 Delivery of pledge stock is allowed on repayment of finance along
with mark up.
Possible security structure:
Pledge of local / locally produced goods or merchandize.
 Demand Finance
 This is a type of secured loan and demand loan never allowed
without security.
 It is a type of long term financing.
 Primary purpose is to finance fixed assets such as plant and
machinery, land, building etc.
 Under this type of facility is allowed to borrower for a fixed
period usually exceeding one year, repayable either in period
installment or in lump sum, at a future date
Purpose of obtaining loan:
New fresh project: green field project with no existing operations.
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Expansion: increase in existing business.
Financing financial mismatches: long term needs being
financed through short term sources.
 NON FUNDED FACILITIES
Non Fund based facility are financial accommodations extended by
bank where bank does not use its funds but add guarantee for
execution of some contract. MCB is offering following kind of Non Fund
Based facilities to its clients.
 Letter of credit
 Letter of guarantees
 Letter of credit:
A letter from a bank guaranteeing that a buyer's payment to a seller will
be received on time and for the correct amount. In the event that the
buyer is unable to make payment on the purchase, the bank will be
required to cover the full or remaining amount of the purchase.
 Letter of guarantee:
A contract of grantee is a contract to perform the promise, or discharge
the liability of a third person in case of his default.
A person who gives grantee is called grantor
A person in respect of whose default grantee is given is called principle
debtor.
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MCB BANK LTD
RATIO ANALYSIS
Ratio analysis enables the analyst to compare items on a single
financial statement or to examine the relationships between items on
two financial statements. After calculating ratios for each year's financial
data, the analyst can then examine trends for the company across
years. Since ratios adjust for size, using this analytical tool facilitates
intercompany as well as intercompany comparisons. Ratios are often
classified using the following terms: profitability ratios (also known as
operating ratios), liquidity ratios, and solvency ratios. Profitability ratios
are gauges of the company's operating success for a given period of
time. Liquidity ratios are measures of the short-term ability of the
company to pay its debts when they come due and to meet unexpected
needs for cash. Solvency ratios indicate the ability of the company to
meet its long-term obligations on a continuing basis and thus to survive
over a long period of time.
CATEGORIES OF RATIO ANALYSIS:
 Liquidity ratios
 Activity ratios
 Debt ratios
 Profitability ratios
 Market ratios
LIQUIDITY RATIOS
The liquidity of a firm is measured by its ability to satisfy its short-term obligations
as they come due. Liquidity refers to the solvency of the firm’s overall financial
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MCB BANK LTD
position i.e. the ease with which it pays its bills. Due to low or declining liquidity
firm moves towards financial distress and bankruptcy.
Liquidity Measures are

Current ratio

Quick (acid-test) ratio
CURRENT RATIO:
The current ratio, one of the most commonly cited financial ratios, measure the
firm’s ability to meet its short-term obligations. It is expressed as follows:
Current assets
Current ratio =
Current liability
Years
2010
2009
2008
Current ratio
1.42
1.02
1.31
RESULT:
From the above ratios it is clear that the firm’s investment in current assets has
increased. In 2010, it is in better position to pay its obligations as they come due.
But in three years we can see that the firm has the ability to pay its current
liabilities efficiently. The standard for this ratio is 2:1 it is calculated by the current
assets by total of the current liabilities.
This ratio is below the standard. The management should take steps to improve
the short- term financial position of the firm.
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MCB BANK LTD
DEBT RATIO
The debt position of a firm indicates the amount of other people’s money being
used to generate profits. In general, the financial analyst is most concerned with
long term debts, because these commit the firm to a stream of payment s over
the long run.
The debt ratio measures the proportion of total assets financed by the firm’s
creditors. The higher this ratio the greater the amount of other people money
being used to generate profit. The ratio is calculated by following formula
Debt ratio =
Total liabilities
Total assets
Years
Debt ratios
2010
2009
2008
0.864958
0.860627
0.877075
RESULT:
The ratio indicates the more than half of the assets financed by the debt. This
ratio is almost showing the same trend throughout the previous three years. Debt
ratio indicates the greater the risk and more financial leverage it has. It also
shows that firm has paid some portion of the debt during the year 2010.
MARKET RATIOS
 Return on total assets
 Return on equity
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 Earnings per share
RETURN ON TOTAL ASSETS:
It measures the overall effectiveness of management in generating profits with its
available assets. The higher the Return on total assets better will be the
performance.
Earning available for common stockholders
Return on total assets =
Total assets
Year
2010
2009
2008
ROA
5.030%
5.505%
5.219%
RESULT:
The return on investment of the firm is 5.03 % in 2010. It is less than the previous
year. It shows that firm generates Rs.5.03 for each Rs.100 of the investment
which is very poor for the company progress.
RETURN ON EQUITY:
Earning available for common stockholders
Return on total assets =
Total Equity
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MCB BANK LTD
Year
2010
2009
2008
ROE (%)
28.313
34.73238
34.448881
RESULT:
The return on equity of the firm is 28.313% in 2010. It is less than the previous
year. It shows that firm generates Rs.28.313 for each Rs.100 of the investment
made by the partners or shareholders of the company (which are privately owned
by four brothers).
EARNING PER SHARE:
Year
2010
2009
2008
EPS
24.38929
26.16947
22.95
RESULT:
This ratio indicates the amount of income earned by the common stockholders.
Above figures clearly show the progress of the company and it maintains this
ratio more than Rs.20 which is good for the investors.
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MCB BANK LTD
SWOT Analysis
 STRENGTH
 MCB is the first Pakistani privatized bank and because of
its quality management, marketing, innovation in products
and services.
 Owing to all such factors they have established a good
reputation in the banking market. The name of MCB makes
you
recall
the
highly
cooperative
and
professional
individuals ready to serve you with maximum zeal and zest.
 MCB township branch have faster banking services that
are making it more prominent in the banking industry
especially in operations and Foreign exchange. The
customer prefers this bank not only because of its faster
speedy service rather due to reasonable service charges.
 MCB town ship
branch is the also in the list of highly
automated banks like Emirates because of its modern style
of banking through fully computerized control and twenty
four hour banking.
 The joining of experienced people, advanced management,
advance setup and facilities gave MCB township branch
an edge over its competitors.
 24 hours cash access through ATM.
 Extension and improvement in services to domestic as well
as foreign customers.
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MCB BANK LTD
 MCB has long term vision which plays a very important role
in organization’s success.
 FLAWS IN MCB township branch (WEAKNESSES)
Although MCB is a well performing bank and its deposits are
growing day-by-day and so its profitability, but as we know that
nothing is perfect, there is always a room for improvement. Some of
the flaws that I have observed during my training period are as
under:
 There is a criticism on the banking management that the
salaries of the employees are decreasing in every succeeding
year.

I think this will shake the confidence and working habit of the
employees.
 Another pitfall I observed is that there is no proper timing of
the bank and there is made unnecessary delays in the
banking transactions, which might not be a good sign for the
bank from future prosperity point of view.
 There is a lack of incentives for employees, which causes
most of the employees to work with heavy heart, and as a
result of which conflicts arise between lower and higher
officers.
 Working environment, equipments, furniture in MCB township
branches not according to the modern banking style.
 Although the bank is in process of computerizing its records,
which is, a good sign but it is going on with small progress.
The majority of people are not well aware about the products
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MCB BANK LTD
of MCB township branch .Therefore it should advertise
extensively especially RTC and Master Cards
 A behavior has been noted that bank tries to feel at ease with
good looking, rich and educated people and the poor looking
customers feel some bit strange in the environment of the
bank. The bank employees should try to accommodate
behaviorally all type of customers.
 In MCB township branch there is lack of specialized skill
because of job rotation policy of human resource department.
The bank should concentrate upon increasing its abilities on
individual service basis.
 Mismanagement
of
time
is
another
big
mistake
in
MCB township branch, the bank official time of closing is
5:30pm but due mismanagent of time allocation and work the
staff is normally on their seats till 7:00 or 8:00 clock.
 No market for advances
 No training for advances in charge.
 Number of branches are decreasing due to low profitability.
 Opportunities
 Due to largest ATM network, MCB can expand its 24 hours
cash facilities to the far off cities of the growing market
demand.
 They can capture a large portion of the market, if they expand
its ATM and branch network to other countries of the as well.
 Growing policies of government on business and commerce
sector provides MCB township branch opportunity to efficiently
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MCB BANK LTD
meet with the business people’s requirement of instant cash
and financing facilities
 To open overseas branches throughout the world like National
Bank of Pakistan and Habib Bank Limited or merger with other
foreign banks outside Pakistan
 Benefits from incoming expertise and competition.
 THREATS
 Changes in government policies have affected the banking
business. Still banks have to wait to get permission of state
bank.
 The Competition has become severe by the entrants of so
many banks, So to exist one will have to prove himself in its
services through excellent management and will have to
satisfy its shareholders. Otherwise he will be out the market.
 The decrease purchasing power of consumer in the current
economic situation of the country affecting the business
activity speed too much and the result is the low investment
from the investors in new projects can create problem for the
bank because it is working a lot in trade.
 Increasing foreign banks in the country.
 Privatization of other domestic banks has also increased their
services.
 Highly specialized and attractive services provide by the
foreign banks to their customers.
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MCB BANK LTD
 Growing global technological advances.
 High inflation rate.
CONCLUSION
It is evident from this report the financial statement of the branch of is
making decreasing trend as compared to last year 2009. The profits of
MCB has grown considerably during the last few years and this trend is
expected to continue for the coming future. Therefore I conclude that the
MCB township branch has very prosperous present and future, which
assures the shareholders of wealth maximization. Side by side of it I think
that if bank would be able to cover and control on the given mentioned
recommendations then it would be in such a situation that will really lead it
towards the road of prosperity, development and integrity . And with the
above mentioned sentences I think that there is too fault of the customers
and in order to make the proper working of the bank. The customers
should also behave in a good and nice manner, and also keep in mind the
timings of the bank especially in RAMAZAN which ultimately gain the
corporation on bank side. And then in this case the bank would be able to
compete with the competitors, at national level as well as at international
level.
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MCB BANK LTD
RECOMMENDATIONS OR SUGGESTIONS
From the quantum of the profit and its financial data it can be easily
judged that after privatization, MCB is performing well. Its deposits are
growing day by day and so its profitability.
The following suggestions can be recommended to overcome flaws in
MCB township branch and to improve the efficiency for the
development of the bank.
 Employees Training Programs must be introduced on continuous
basis so that the employees will have understanding with the
latest developments especially with the customers.
 Bank should introduce incentive plans for employees on regular
basis so that if employees will work whole-heartedly for the
welfare of their organization.
 Incentives should be given on the basis of qualification, hard
work, and experience etc.
 Salaries of the employees should be increased
 MCB township branch should follow the proper timings as
scheduled.
 MCB township branch working environment, equipment and
furniture should be according to modern banking style.
 Proper attention should be paid to upgrade customer services.
 Bank should adopt the global organizational banking structure to
meet the international standards of banking sector.
 Proper attention should be paid to upgrade customer service.
 Every year some of the employees should be sent for training to
other countries
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MCB BANK LTD
 A big portion of home remittance is sent by Pakistan working
capital through MCB limited. As we know a big portion of this
amount is wasted purchasing of luxuries. The people motivated to
save money by offering the deposit through various investment
schemes
Skills required during internship
 Communication skills
 Development of professional attitude.
 Learning the art of self management.
 Punctuality.
 Practical approach towards problem solving and creative thinking.
APPENDIX
Following document have been attached with this internship Report.
1) Training Completion Certificate
2) Letter Of Authorization
3) Balance Sheet
4) Profit And Loss Account
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5) Statement Of Comprehensive Income
6) Statement Of Changes in Equity
7) Cash Flow Statement
8) vertical/ horizontal analysis of balance sheet
Bibliography
http://www.mcb.com.pk/mcb/corporate_information.asp
http://www.mcb.com.pk/uploads/FCG/docs/Annual%20Report%202010_1.
pdf
www.investopedia.com
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