Foundation Skills –
New Courses
Overview
E&EM Academy Conference, October 8-9, 2007
Nilay Ghoghari, Cisco Networking Academy Product Management
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Session Objective
 Review new courses that provide foundation skills to
students:
IT Essentials: PC Hardware and Software v4.0
CCNA Discovery – Courses 1 and 2
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Networking Academy Offerings
Course Portfolio
CAREERS
Security
Enterprise
Networking
CCNP
Small and
Medium
Business
Networking
Network
Installer
Basic IT
Support
CCNA
Discovery
Routing,
Switching,
WANs,
Intro to Adv
Tech
FUNDAMENTALS
CCNA
Exploration
Routing,
Switching,
WANs,
Intro to Adv
Tech
Advanced Routing
Remote Access
Multilayer Switching
Troubleshooting
Wireless
IT Essentials: PC Hardware
& Software
IT Essentials II
PNIE
System
Admin
Student Networking Knowledge and Skills
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Foundation Skills
Courses Overview
IT Essentials: PC Hardware
and Software v4.0
CCNA Discovery –
First 2 courses
Course
1
2
Focus
Computer
70-hour course
70-hour courses
Networking
Student Skills Minimum attending secondary
school
Certifications
Presentation_ID
Basic PC usage and
minimum attending
secondary school
CompTIA A+
CCENT (Cisco Certified
Entry Network
EUCIP IT Administrators Modules
Technician)
1-3
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Foundation Skills
Courses Overview
Job Skills
IT Essentials: PC Hardware and
Software v4.0
CCNA Discovery – First 2
Courses
IT Support:
IT Support
–Maintenance and troubleshooting of
networks, operating systems, servers,
hardware and software
–Server/domain management
Implementation and &
Maintenance:
–Install & deploy new networks
–Monitor & Maintain network
operations
–Troubleshoot network systems
Generalist:
–Design LAN systems
Job Types Entry-level help desk, call center, depot Entry-level network installer,
technician
network technician, pre-sales
support technician
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IT Essentials: PC
Hardware and Software
v4.0
A Closer Look
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Description
 Comprehensive overview of computer hardware
and software and an introduction to advanced
concepts
Internal components of computer, assemble computer
system
Operating system
Troubleshoot using system tools and diagnostic software
Connect to Internet and share network resources
 Supplemented with virtual learning tools
 Intended for students pursuing careers in IT and
want practical knowledge of how a computer works
 Approved as “CompTIA Authorized Quality
Curriculum”
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PC Hardware and Software v4.0
Features and Benefits
 Offers an excellent introduction to the IT industry
 Provides interactive exposure to personal
computers, hardware, and operating systems
 Learn by “doing” – hands-on activities and labbased learning
 Helps develop greater skills and confidence in
working with desktop and laptop computers
 Prepares students for entry-level IT positions within
various environments
 New topics covered:
Laptops and portable devices
Security
Safety and environmental issues
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Wireless connectivity
Communication skills
8
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14 Chapters
CompTIA A+
(2003)
16 Chapters
A+ (2006)
EUCIP IT Admin
Modules 1-3
No Virtual Learning
Tools
Virtual Desktop
Virtual Laptop
No Advanced Topics
Advanced Topics:
Laptop, Wireless,
Security
Basic Labs
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Interactive
Hands-On
PC Hardware and Software v4.0
PC Hardware and Software v3.1
Major Changes
9
PC Hardware and Software
One Course Divided into Two Parts
Part 1: Fundamentals
Part 2: Advanced
Chapters 1-10
Chapters 11-16
 Core competencies in latest
hardware and software
technologies
 Greater emphasis on:
information security skills
safety and environmental issues
soft skills
 CompTIA A+ Essentials exam –
required for all A+ candidates
 More hands-on and lab-based
 Greater depth with more practical
application and troubleshooting
 Covers all three CompTIA job
environment certification exams:
IT Technician (602)
Remote Support Technician (603)
Depot Technician (604)
 Soft skills integration
 Flexibility for instructors to teach
based on any or all of the
certification exams
EUCIP IT Administrators Modules 1-3
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IT Essentials: PC Hardware and Software
EUCIP IT Administrator Alignment
Module 1 – PC Hardware
Module 2 – Operating Systems
All objectives covered in
Chapters 1-16
Module 3 – Local Area Network and
Network Services
Module 4 – Expert Network Use
Module 5 – IT Security
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•IT Essentials II: Network Operating
Systems
•CCNA Discovery – first 2 courses
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A+ Certification
 New 2006 objectives exam announced in June 2006
 Different certification paths aimed at different job markets
 New topics on laptops, security, safety and
communication and professionalism
 Two exams must still be passed to obtain certification:
A+ Essentials (220-601)
Any of the three job-skills exams:
220-602 – IT Technician (Field Service Technician)
220-603 – Remote Support (Help Desk Technician)
220-604 – Depot Technician (Bench Technician)
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Integration of Soft Skills
Focus on increasing student soft skills in Part 2:
 Customer scenarios incorporated – how would you
respond if?
 Students asked to prepare for an interview
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Scope and
Sequence
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Scope and Sequence
 Curriculum description
 Course objectives
 Chapter outline
 Equipment list
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PC Hardware and Software v4.0
Course Objectives
 Define IT and describe the components of a personal computer
 Perform a step-by-step assembly of a desktop computer
 Explain, install, and navigate an operating system; upgrade
components based on customer needs and perform preventive
maintenance and troubleshooting
 Describe, remove, and replace select components of a laptop
printer/scanner; upgrade components based on customer needs
and perform preventive maintenance and troubleshooting
 Communication skills and professional behavior while working
with customers
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PC Hardware and Software v4.0
Course Outline
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Chapter
PC Hardware and Software
1
Introduction to the Personal Computer
2
Safe Lab Procedure and Tool Use
3
Computer Assembly - Step by Step
4
Basics of Preventive Maintenance and Troubleshooting
5
Fundamental Operating Systems
6
Fundamental Laptops & Portable Devices
7
Fundamental Printers and Scanners
8
Fundamental Networks
9
Fundamental Security
10
Communication Skills
11
Advanced Personal Computers
12
Advanced Operating Systems
13
Advanced Laptops and Portable Devices
14
Advanced Printers and Scanners
15
Advanced Networks
16
Advanced Security
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Equipment and
Training
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Equipment Requirements
New/Changes
 Hardware
Two 128 MB memory modules (minimum) or two 256 MB
memory modules (recommended)
 Software:
Microsoft Windows XP Professional (Media CD)
 Additional Items/Resources:
One Linksys wireless router/switch or equivalent per two Lab
PCs, Linksys model WRT 54G or WRT 300N preferred
One Wireless PCI network adapter (compatible with the above
wireless router/switch) for each Lab PC
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Instructor Training
PC Hardware and Software v4.0
 Optional but strongly recommended
Current
Instructor
 Allowed to create and teach PC Hardware and Software v4.0
classes immediately
 Training is required (in-person or blended)
New
Instructor
 Instructor Fast Track option available to those with prior
subject matter knowledge
Eligibility is verified by:
•Specific industry certification
•Formal evidence of industry experience
•Formal evidence of teaching experience
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Cisco Networking Academy
Languages
Criteria
Category
Translation Framework
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Globally
Strategic
Regionally
Strategic
Locally
Strategic
Led by Cisco
corporate
Led by Cisco field or
partner
Led by Cisco field or
partner
 High NetAcad market
potential
 High demand for skilled
people (IDC)
 Cert priorities alignment
6 UN languages:
Arabic, English,
French, Russian,
Simplified Chinese,
Spanish
© 2006 Cisco Systems, Inc. All rights reserved.
 Moderate NetAcad market
potential
 Moderate demand for
skilled people
 Cert and Theatre
Alignment
Prioritized installed base
+ theatre priorities:
Br. Portuguese,
German, Japanese,
Polish
Cisco Confidential
 NetAcad country
alignment
 Alignment with
partner goals
Examples:
 Hungarian
 Slovak
21
IT Essentials: PC Hardware and Software
Translation Schedule – UN Languages
IT Essentials: PC Hardware IT Essentials: PC Hardware
and Software v3.1
and Software v4.0*


Arabic
French
March-April, 2008
April-May, 2008
Russian
April-May, 2008
Simplified Chinese
Not Planned
Spanish
April-May, 2008
*Projected schedule; All dates subject to change
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Resources
Available to You
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Tools Available to You
 Virtual Learning Tools
 FAQs
 Course Presentation
Virtual Desktop
Virtual Laptop
 Scope and Sequence
documents
 Datasheets
 Certification mappings –
A+ and EUCIP IT
Administrator
 Instructor Training
Materials:
 Student Lab Manuals
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 Syllabus
Interactive Course Guide
Instructor Reference Guide
PowerPoint Slides
24
Academy Connection
Course Tools
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Academy Connection
General Tools
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CLI & Academy Connection – Instructor Page
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Virtual Learning
Tools
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Virtual Learning Tools
 Designed to
Supplement classroom learning
Provide a virtual “hands-on” experience where real equipment is
limited
 Stand-alone tools
Virtual Desktop
Virtual Laptop
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Virtual Desktop
/ Laptop Demo
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CCNA Discovery
A Closer Look
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CCNA Curriculum: CCNA Discovery
CCNA Discovery: Foundational Learning
 Independent curriculum
or possibly integrated into
broader course of study
at high schools, career
and technical schools,
and colleges
 Entry level student considering a career in IT with basic
PC usage skills
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CCNA Discovery: Features and Benefits
 Motivate and engage students by
matching content and teaching
methodologies with student
interests and goals
E-doing
Updated curriculum GUI
More efficient translation
Introduction to advanced
technologies and converged
networks
© 2006 Cisco Systems, Inc. All rights reserved.
 Provides a hands-on approach to
networking education
 Uses step-by-step labs and
teaches general theory needed to
build networks
 Features
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CCNA Discovery
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 Engages students and allows for
quick application of learned
concepts
 Designed to encourage students
to consider additional education in
IT and help them prepare for
entry-level IT careers
33
CCNA Discovery
Instructional Methodology
Skill
Course 1 –
Networking for
Home or Small
Businesses
Course 2 –
Working at a
Small-to-Medium
Business or ISP
Course 3 –
Introducing Routing
and Switching in the
Enterprise
Course 4 –
Designing and
Supporting Computer
Networks
Routing
Routing table
operation
Introduce protocols;
configure routes and
routers
Configure VLAN,
RIPv6, EIGRP, OSPF
Design, configure, and
test EIGRP and OSPF
Switching
Introduce and
practice broadcast
domain, switch
operation, MAC
address table
concepts
Configure switch
management
interface and port
security, configure
and connect
switches
Configure VLAN
membership,
Spanning Tree,
802.1q trunking
operation
Design and prototype
access layer switched
network, configure and
verify switch operations
Intro and practice
subnets, classless
IP addressing and
routing, VLSM,
subnetting methods,
IPv6
Reinforce VLSM,
Introduce route
summarization and
aggregation
Review and expand
IPv6; IP addressing
design and configuration
Verify, implement and
troubleshoot ACLs in
the Enterprise
Review ACLs and use to
incorporate security in a
branch office network
Addressing Implement IP
addressing, DHCP
configuration, and
NAT operation.
ACLs
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Paths to CCNA Certification
CCNA Discovery
Networking for Home and
Small Businesses
Working at a Small-toMedium Business
or ISP
New Entry Level Certification
CCENT (optional)
Introducing Routing and
Switching in the Enterprise
Designing and Supporting
Computer Networks
CCNA Certification
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Scope and
Sequence
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CCNA Discovery
Course Sequence
CCNA Discovery
Course 1
Networking for Home and Small Businesses
Course 2
Working at a Small-to-Medium Business or ISP
Course 3
Introducing Routing and Switching in the Enterprise
Course 4
Designing and Supporting Computer Networks
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CCNA Discovery
Course Outline
Ch
Networking for Home
and Small Businesses
Working at a Small-toMedium Business or ISP
Introducing Routing and
Switching in the
Enterprise
Designing and
Supporting Computer
Networks
1
Personal Computer Hardware
The Internet and Its Uses
Networking in the Enterprise
Reviewing the Concepts of
Network Design
2
Operating Systems
Help Desk
Exploring the Enterprise
Network Infrastructure
Gathering Network
Requirements
3
Connecting to the Network
Planning a Network Upgrade
Switching in an Enterprise
Network
Characterizing the Existing
Network
4
Connecting to the Internet
Through an ISP
Planning the Addressing
Structure
Addressing in an Enterprise
Network
Estimating the Impact of
Applications on a Network
Design
5
Network Addressing
Configuring Network Devices
Routing with a Distance Vector
Protocol
Creating the Network Design
6
Network Services
Routing
Routing with a Link-State
Protocol
IP Addressing in the Network
Design
7
Wireless Technologies
ISP Services
Implementing Enterprise WAN
Links
Prototyping the LAN
8
Basic Security
ISP Responsibility
Filtering Traffic Using Access
Control Lists
Prototyping the WAN
9
Troubleshooting Your Network
Troubleshooting an Enterprise
Network
Presenting and Implementing
the Network Design
Putting It All Togther
Preparing for the Job Market
and Certification
10
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CCNA Discovery
Soft Skills Highlighted
Networking for Home and Small
Businesses – Chapters 3, 9
 Communications Skills
–Active listening with customers
–Describing technical concepts to
non-technical users
 Basic Troubleshooting Skills
–Use of Help Desk
Working at a Small-to-Medium Business
or ISP – Chapters 2, 8
 Communications Skills
–Active listening with customers
–Effectively handling frustrated users
 Advanced Troubleshooting Skills
–Problem escalation
 Documentation Skills
 Documentation Skills
–Provide status and resolution
 Time Management Skills
 Professionalism and Teamwork Skills
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CCNA Discovery
Translation Schedule
CCNA Discovery – First 2 Courses*
Arabic
June-July, 2008
French
February-March, 2008
Russian
March-April, 2008
Simplified Chinese December 2007-January 2008
Spanish
February-March, 2008
*Projected schedule; All dates subject to change
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CCNA Discovery Demo
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Resources
Available to You
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Tools Available to You
 New CCNA Video
 Student Lab Manuals
 At-A-Glance
 Detailed equipment list
 FAQs
 Datasheets
 Presentations
 Job framework
information
 Scope and Sequence
documents
 Qualification guidelines
 Demo Chapters
Course 1 – Chapter 3
Course 2 – Chapter 5
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 Instructor Training
Materials:
Interactive Course Guides
Instructor Reference Guides
PowerPoint Slides
43
CCNA Video and Demos
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Academy Connection – Tools
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Call To Action
 Offer new IT Essentials: PC
Hardware and Software v4.0
and CCNA Discovery courses
Your students will benefit from the
latest curriculum changes and
become more engaged in
networking
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Q&A
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