Role profile
Title: Director of Quality
Reports to: Executive Director of Services (Corporate)
Directorate: Services
Grade: A
Role purpose
Scope exists to make this country a place where disabled people have the same
opportunities as everyone else. We provide support, information and advice to more
than 250,000 disabled people and their families every year. We raise awareness of
issues that matter.
As part of this, Scope runs a wide range of services which are situated across England
and Wales at approximately 100 sites.
As Director of Quality you will act as a key member of the Services Senior Management
Team (SMT) to:

Ensure the highest standards of quality, risk and compliance are achieved for our
services

Lead Scope’s safeguarding service ensuring our approach delivers high professional
standards and customer outcomes

To lead the business planning process for Services which supports the evolution and
delivery of Scope’s strategy

Design, develop and deliver quality management and reporting systems so that Scope
fully meets all regulatory standards, achieves excellence in person-centred approaches
and risks are effectively managed
At all times you will keep our purpose: “to drive change across society so that disabled
people have the same opportunities as everyone else” at the heart of what you do.
Budget responsibility
£700K
2
Management responsibility
Responsible for leading a team of 8 direct reports:

Quality Team Support Officer

Safeguarding Manager

Quality and Compliance Manager

Legal Adviser

Performance and Planning Project Manager

Personalisation Project Manager

Quality and Assurance Audit Manager (Employment)

Head of Clinical Practice
Other responsibilities:
Be the Care Quality Commission (CQC) Responsible Individual for all Scope adult
regulated services in England, legally responsible for ensuring all services are
appropriately managed and are safe for service users, staff and the public.
Key contacts
Internal contacts

Executive Director of Services (Operations)

Services Senior Management Team (SMT)

Finance

HR & OD

External Affairs (policy and campaigning)

Corporate Governance and Performance
External contacts

Local authorities and Central Government Departments

Care Quality Commission (CQC)

Ofsted

CSSIW

Estyn

Voluntary Organisations Disability Group (VODG)

Evidence based organisations – e.g. SCIE, National College of Work

HealthWatch
Scope is a registered charity, number 208231.
3
Key accountabilities
For leaders

To build a team environment where people work collaboratively, where constructive
challenge is appreciated and difference is valued

To develop and maintain a positive culture by role modelling, recognising and
reinforcing our desired behaviours

To build a team that directs, regulates and motivates itself to deliver outstanding results

To role model Scope’s behaviours, recognising and reinforcing these in others to
develop a positive culture

To provide a facilitative and inclusive management style establishing and maintaining
productive, collaborative relations with internal and external stakeholders

To create an environment of continuous improvement to achieve and promote a culture
of high standards and expectations that values and empowers staff

To encourage team members to maximise their potential through continuous learning
whilst challenging and dealing with under performance
General

To work seamlessly across department or team boundaries in a collaborative and
constructive manner to implement Scope’s strategic direction

To demonstrate a commitment to customer service excellence and deliver against the
requirements of Scope’s quality framework.

To work within Scope’s policies and procedures at all times.
Role specific
Practice

Is accountable for ensuring that Scope’s safeguarding concerns are effectively
managed in a timely manner.

Works with the chair of the Corporate Safeguarding Board ensuring that an annual
safeguarding report and business plan is produced and activities identified are
monitored and delivered.

Ensures review of learning from internal safeguarding incidents and external
safeguarding cases (e.g. recommendations from serious case reviews) takes place and
is shared to raise standards of safe service delivery.
Scope is a registered charity, number 208231.
4

Responsible for proposing and drafting changes to policies and procedures in response
to changes or developments in the legal and regulatory environment which impacts our
work.

Oversees our legal obligations in Scope’s provision of care (particularly in relation to
mental capacity, best interests and deprivation of liberty) ensuring contracts are
appropriate, align with our purpose and values and minimise corporate risk.
Quality

Chairs the Services Quality Group ensuring identified performance improvements are
achieved.

Leads and coordinates action planning in preparation and/or response to inspections
(e.g. CQC and Ofsted).

Provides advice to and supports Registered Managers before, during and after
inspection processes.

Designs and implements frameworks, processes and systems which ensure that our
services are compliant for registration and regulatory purposes.

Provides advice and leadership in relation to emergency planning, disaster
management and business continuity.

Works collaboratively with Corporate Governance to ensure that robust risk
management processes and plans are in place for Services.
Performance Management

Leads the development of performance management systems to enable the collection,
monitoring and reporting of all aspects of the Service Directorate performance.

Determines performance management information required to raise standards of
service delivery.

Ensures high quality performance management arrangements are in place

Monitors and reports on all relevant performance indicators.

Works with Services Senior Management Team (SMT) to ensure that measurable
targets are set annually for objectives arising from the annual business plan process.

Ensures adverse performance is identified and highlighted to appropriate parties so that
appropriate action plans are put in place.

Prepares reports for the Executive Leadership Team (ELT) and the Board of Trustees
as required.
Scope is a registered charity, number 208231.
5
Planning

Leads and coordinates the business planning process for Services ensuring business
plans are developed and agreed within corporate timescales.

Works with Services Senior Management Team (SMT) to regularly review the
achievement of key deliverables and targets within the business plan.
To undertake any other duties proportionate with the grade as required.
This job description is intended as a guide to the remit and responsibilities of the post
and is not exhaustive and may change. It will be subject to regular review and
amendment as necessary in consultation with the role holder.
Agreed by
Line Manager
Date
Scope is a registered charity, number 208231.