TRANSFORMATIVE
LEADERSHIP
101
The No Fads
Heart of the Matter
Basics
Jude Del Preore
NACM Past President
Court Administrator, Burlington County, NJ
LEADERSHIP
“When leadership is defined not as a
position you hold but as a way of
being, you discover that you can lead
from wherever you are.”
OBJECTIVES
 Identify the characteristics and basics of
Transformative Leadership
 Understand the Leadership Challenge
 Explore the importance of trust to
Transformative Leadership
 Learn the basics of Encouraging the
Heart
EXERCISE
WHO INSPIRES YOU?
Think about a person (alive or
deceased) that you consider a
leader. Describe the traits that you
believe the leader has, and why you
would be willing to follow this
person’s leadership.
LEADER ROLE MODELS
Age: 18-30
Over 30
Family Members
40%
46%
Teacher or Coach
26%
14%
Community Leader
11%
8%
Business Leader
7%
23%
Political Leader
4%
4%
Professional Athlete
3%
0%
Entertainer
2%
0%
None/Other/Not Sure
7%
4%
The leaders who have
the most influence are the
leaders who are closest to us.
Everything that you will
ever do as a leader is
based on one major
assumption.
YOU can make
a
difference.
What do you look for and
admire in a leader, someone
whose direction you would
willingly follow?
EXERCISE
___ Ambitious
___ Broad-Minded
___ Caring
___ Competent
___ Cooperative
___ Courageous
___ Dependable
___ Determined
___ Fair-Minded
___ Forward-Looking
___ Honest
___ Imaginative
___ Independent
___ Inspiring
___ Intelligent
___ Loyal
___ Mature
___ Self-Controlled
___ Straightforward
___ Supportive
TOTAL SAMPLE
26% Ambitious
40% Broad-Minded
20% Caring
64% Competent
26% Cooperative
21% Courageous
37% Dependable
28% Determined
35% Fair-Minded
70% Forward-Looking
85% Honest
18% Imaginative
6% Independent
69% Inspiring
42% Intelligent
18% Loyal
16% Mature
11% Self-Controlled
31% Straightforward
36% Supportive
Admired
Leaders
 Honest
Credibility
 Trustworthiness
 Forward-Looking
 Competent
 Expertise
 Inspiring
 Dynamism
3 Big Ideas
1. Trust is an economic driver, not
merely a social virtue.
2. Trust is the #1 leadership
competency of the new global
economy.
3. Trust is a learnable skill,
something we can get good at.
EXERCISE
How do you cultivate
Trust and a Respectful
environment?
The 13 BEHAVIORS OF HIGH TRUST
LEADERS
1. Talk Straight
8. Confront Reality
2. Demonstrate Respect 9. Clarify Expectations
3. Create Transparency
4. Right Wrongs
10. Practice
Accountability
11. Listen First
5. Show Loyalty
12. Keep Commitments
6. Deliver Results
13. Extend Trust
7. Get Better
REMEMBER…
If you don’t believe in the
messenger, you won’t
believe the message.
BASIC LEADERSHIP
DEFINITIONS
“The ability to translate ideas into reality
and sustain them over time.”
Warren Bennis
Any attempt to influence the behavior of
another individual or group.
TRANSFORMATIVE
LEADERSHIP’S GOAL
Transformative leadership’s goal is to “transform”
people and organizations in a literal sense – to change
them in mind and heart; enlarge vision, insight, and
understanding; clarify purposes; make behavior
congruent with beliefs, principles, or values; and bring
about changes that are permanent, self-perpetuating,
and momentum building.”
Steven Covey, Author of 7 Habits of Highly Successful People
TRANSFORMATIVE LEADERSHIP is a leadership style
that creates valuable and positive change in followers.
A transformative leader focuses on transforming others
to help each other, to look out for each other, to be
encouraging and harmonious and to look out for the
organization as a whole. In this leadership, the leader
enhances the motivation, morale and performance
of the follower, group or team.
EXERCISE
What do you think are
the key differences between
one who leads
and one who manages?
LEADERSHIP LADDER
• Non Leadership
• Transactional Leadership:
Goal and Task Oriented
• Transformative Leadership:
Vision Focused
TRANSFORMATIVE LEADERS
• Have followers – Not subordinates
• Charismatic, transformative, quiet style
• Good with people (people-focused)
• Give credit to others
• Take blame for problems
• Understand problems and hurdles are natural
• Risk-taking – Open to new ideas
• Break the rules to get the job done
• Followers work for intrinsic rewards
• Be inspired in heart and mind – Show It
• Commitment to life-long learning
TRANSFORMATIVE LEADERS
CONSISTENTLY SHARE 5 CHARACTERISTICS:
• Inspire a Shared Vision
• Challenge the Process
• Enable Others to Act
• Model the Way
• Encourage the Heart
INSPIRE A SHARED VISION
Focusing on the
future sets leaders
apart.
“Vision is the lifeblood of any
organization. It is what keeps it
moving forward. It provides meaning
to the day-to-day challenges and
setbacks that make up the rumble
and tumble of real life.”
Michael Hyatt, CEO, Thomas Nelson
The difference between a Vision
and a Hallucination
is the number of people who see it.
CHALLENGE THE PROCESS
Challenge
is the crucible of
greatness.
“Whatever the case, staring down
uncertainty and ultimately
overcoming this hurdle was a major
theme.”
Katherine Winkel, Marketing
Communications, Monsanto
ENABLE OTHERS TO ACT
Leaders
Foster
Collaboration
and Build Trust.
LEARN THE POWER OF “WE”
People respond more eagerly to the
use of “We” v. “I”
There is magic in this word!
Angie Yim, Hewlett-Packard
 Create a Climate of Trust
 Facilitate Relationships
MODEL THE WAY
Transformative leaders know that if
they want to gain commitment and
achieve high standards, they must
be models of the behavior they
expect of others.
To effectively model the behavior
they expect of others, leaders must
be clear about guiding principles.
They must clarify values.

Find your voice

Affirm shared values
Remember: Values Drive Commitment
ENCOURAGE THE HEART
Leadership is not an affair of the head.
Leadership is an affair of the heart.
Put your
in your business
and
Your business is your
!
Lead at a higher level.
7 ESSENTIALS OF ENCOURAGING
THE HEART
 Set Clear Standards
 Expect the Best
 Pay Attention
 Tell the Story
 Personalize Recognition
 Celebrate Together
 Set the Example
FINAL EXERCISE
1) Write essential assigned to your
group
2) How should this practice be
conducted in your organization?
3) Give specific examples of how
you can demonstrate this
essential practice in your court
REMEMBER…

Transformative leadership creates valuable and
positive change in followers and organizations.

Leaders transform followers by
Inspiring a Shared Vision
Building Trust
Encouraging the Heart


Activating Higher Order Needs
4 key characteristics of Transformative Leaders
Honest
Forward-Looking
Competent
Inspiring

Transformative leadership can have significant
implications for organizations and staff
You have to say yes to making
a difference…to integrity…to
your beliefs…to big dreams…to
collaboration…to trust…to
difficult challenges…to setting
the example…to learning…and
to your heart.
Are YOU
ready to say
“YES”
RECOMMENDED READING
James M. Kouzes and Barry Z. Posner, The
Leadership Challenge, 4th Edition 2007
Ken Blanchard, Leading at a Higher Level, 2007
Stephen Covey, The 8th Habit, 2004
John C. Maxwell, Leadership Gold, 2008