REVOLUTIONIZING RESOURCE
SHARING
Lessons from eCommerce
Peter D. Collins
August 13, 2014
4 INNOVATION ZONES

Shipping
Expedited Delivery
 Direct to User Shipping
 Batch Processing

Inventory Control
 Discovery

Data and Privacy
 Data for Ranking and Referral


Self-Service
THERE IS NO MAGIC SPELL
IMAGE: http://www.picturesof.net/pages/090808-024762-334042.html
THE STARTING POINT:
BORROWDIRECT
INTRODUCTION TO BORROWDIRECT
Integrated search of 11 library catalogs and over
50 million items
 Monographs, Music Scores, and CD’s
 Real-time availability
 Unmediated requesting
 Circulation integration for streamlined
processing (NCIP)
 Expedited shipping (UPS)
 Twelve-week loan period

RECORDS FROM 11 CATALOGS
DEDUPLICATED RESULTS LIST
FULL RECORD DISPLAY
AVAILABLE AT MY LIBRARY
AVAILABLE THROUGH BORROWDIRECT
SIMPLE REQUEST BUTTON
NO DEAD ENDS
SHIPPING
DRONE DELIVERY
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SHIPPING & ECOMMERCE
Two Questions

How fast can I get it?

How much will it cost?
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SHIPPING OPTIONS
TWO PATHS TO EXPEDITED SHIPPING
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EXPEDITED DELIVERY – OPTION 1
User Funded
3 – 5 Day Delivery is Free
 2 Day Delivery on Cost Recovery Basis




User Funded
Completely Optional
User Only Pays Shipping Cost Difference

Cheaper than Retail
EXPEDITED DELIVERY – OPTION 2
Direct Shipping

Direct Shipping to Home Address
Optional Selection
 Consistent Delivery Times

ARGUMENTS AGAINST DIRECT SHIPMENT

Borrowing Library Oversight

Historic Library-to-Library Lending Policies
Verification of Receipt
 Enforcement of Overdues

MODERN APPLICATIONS AT WORK

Integrated Shipping Module
Package tracking integrated into Resource Sharing
software
 Package tracking “Delivery” triggers status update
 Package tracking “Delivery” triggers NCIP messages

INTEGRATED SHIPPING MODULE
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BATCH PROCESSING

One Tracking Number; Multiple Items

Tracking Number Linked Across Records
Tracking Number Scan Triggers Batch Update
 Open Box and Sort


No Extra Updates and Handling Required
ONE BOX – MANY UPDATES
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BATCH PROCESSING EFFICIENCIES
Tracking at the Book Level
 Allow Tracking by the Patron
 Reduced Processing Time Upon Receipt



One Scan Updates 10 – 15 Books
Save Staff Time
INVENTORY CONTROL
FIGHTING OVER BOOKS
IMAGE: http://www.talesfromaloudlibrarian.com/2011/06/fighting-over-books.html
OWNERSHIP VS. STORAGE
Ownership = “Legal right to the possession of a
thing”
 Borrow = “To obtain or receive (something) on
loan with the promise or understand of returning
it”
 Storage = “The act of storing goods”


http://www.thefreedictionary.com/
SINGLE HUB VS. MULTI-HUB NETWORK
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MODIFIED WORKFLOW
Expose Temporary Records
 Let BorrowDirect Maintain and Track the Item’s
Location
 Store Material Until Needed Elsewhere or
Recalled by Owning Institution

COST SAVINGS

No Return Shipping Costs

Total Shipping Reduced by Almost 50%
No Special Cataloging Required
 Available Immediately For Use
 No New Software Required



BorrowDirect Database Becomes Authority File
Ownership Not Diminished

Recall at any time
DISCOVERY
LET ME HELP YOU
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DATA DRIVEN DISCOVERY
Data Aggregation for Referral
 Library Data a Valuable Tool
 Privacy Concerns a Red Herring



No Personal Data Required
Library Use Easily Anonomized
STACKLIFE
SCREENSHOT: http://stacklife.harvard.edu/
BIBLIOGRAPHIC & USE DATA
SCREENSHOT: http://stacklife.harvard.edu/
SELF-SERVICE
LIBRARY & CONSORTIAL SELF-SERVICE
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SCAN BARCODE FOR CHECKOUT
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SELF-SERVICE ACROSS BORROWDIRECT
User Authorization (NCIP)
 Item Checkout


Locally
 To User Account

Off-site
 To Your Library’s Account (NCIP)
 To the Patron in Their Library’s ILS (NCIP)
CONCLUSION
REVOLUTIONALIZE YOUR LIBRARY
Identify Trends in Business and eCommerce
 Don’t be Afraid to Take Chances
 Put Service First
 Make it Faster
 Make it Easier
 Empower Your Users

THANK YOU
Peter D. Collins
pcoll@pobox.upenn.edu
www.borrowdirect.org