大学英语
跨文化交际
Chapter 10
Intercultural
Communication Competence
黑龙江大学外语部
Chapter 10 Intercultural Communication Competence
Quotation
If you are not in tune with the universe, there is
sickness in the heart and mind.
—Navajo Saying
Chapter 10 Intercultural Communication Competence
Learning Objectives
Chapter 10 Intercultural Communication Competence
Chapter Outline
Intercultural Communication Competence
Factors
Significance
of CIC
Imperative
for IC
Definitions
Components
Dimensions
Improving
Intercultural
Communication
Knowledge
CC
IC
and
ICC
Individual
Affective
Psychomotor
Contextual
Situational
Features
Strategies
Skills
Chapter 10 Intercultural Communication Competence
Lead-in Case
What’s the Matter with the Gift?
Please read case and then discuss the questions in pairs.
1. Why do you think the old woman appeared to be angry?
2. How do you relate the old woman’s behavior to her culture?
Text A
Chapter 10 Intercultural Communication Competence
Factors underlying Intercultural
Communication Competence
1. Significance of Competent Intercultural
Communication
2. The Imperative for Intercultural Competence
a. The Economic Imperative for Intercultural
Competence
b. The Technological Imperative for Intercultural
Competence
c. The Demographic Imperative for Intercultural
Competence
d. The Social Justice Imperative for Intercultural
Competence
Chapter 10 Intercultural Communication Competence
After-Reading Check
Chapter 10 Intercultural Communication Competence
Text B
Definitions: Communication
Competence and Intercultural
Communication Competence
Four Definitions
Competent Communication
Communication Competence
 Intercultural Competence
Intercultural Communication Competence
Chapter 10 Intercultural Communication Competence
Competent communication
Competent communication is interaction
that is perceived as effective in fulfilling
certain rewarding objectives and is also
appropriate to the context in which the
interaction occurs.
Chapter 10 Intercultural Communication Competence
Communication Competence
Communication competence is a
social judgment that people make
about others.
Chapter 10 Intercultural Communication Competence
Intercultural Competence
“The ability to become effective and
appropriate in interacting across
cultures”
Chapter 10 Intercultural Communication Competence
Intercultural communication
competence
Intercultural communication competence
refers to the ability to accomplish effective
and appropriate intercultural
communication between communicators of
different cultures.
Chapter 10 Intercultural Communication Competence
Text C
The Components of
Intercultural Competence
The Components of Intercultural Competence
Individual Components of Intercultural
Competence :
Individual components usually include motivation,
knowledge, attitudes, behaviors and skills.
Contextual Components of Intercultural
Competence
Chapter 10 Intercultural Communication Competence
Individual Components of
Intercultural Competence
a. Motivation
Motivation includes the overall
set of emotional associations that
people have as they actually
communicate interculturally.
Chapter 10 Intercultural Communication Competence
b. Knowledge
The knowledge component
comprises various cognitive
aspects of communication
competence; it involves what
we know about ourselves and
others, and about various
aspects of communication.
Chapter 10 Intercultural Communication Competence
c. Attitudes
Many attitudes contribute to intercultural
communication competence, including
tolerance for ambiguity, empathy, and
nonjudgmentalness.
Chapter 10 Intercultural Communication Competence
d. Behaviors and Skills
There seem to be two levels of behavioral
competence. The macro level includes
many culture-general behaviors, then
there is the micro level, at which these
general behaviors are implemented in
culture-specific ways.
Chapter 10 Intercultural Communication Competence
Contextual Components of Intercultural
Competence
• Context refers to all the information in the actual
communication setting, so some intercultural
communication scholars would use another term
“situational features” to refer to the context.
• Another aspect of context is the communicator's
position within a speech community.
• In addition, an individual’s competence may be
constrained by the political, economic, and
historical contexts.
Text D
Chapter 10 Intercultural Communication Competence
The Dimensions of
Intercultural Competence
• The
Knowledge Dimension
• The Affective Dimension
• The Psychomotor Dimension
• The Situational Features Dimension
Chapter 10 Intercultural Communication Competence
Knowledge
Affective
Intercultural
Competence
Situational Features
Psychomotor
Chapter 10 Intercultural Communication Competence
Text E
Strategies and Skills for Improving
Intercultural Competence
a. Ethnocentrism
b. Cognitive Complexity
c. Self-esteem and Confidence
d. Innovativeness
e. Trust in People
f. Acculturation Motivation
Chapter 10 Intercultural Communication Competence
Skills for Improving
Intercultural Competence
a. Work to Emphasize Areas of Similarity
with Others
b. Try to Accept Differing Opinions
c. Make Your Verbal Messages
d. Avoid Dominating Conversations
e. Avoid Being Submissive in
Conversations
f. Be an Affirmer
Chapter 10 Intercultural Communication Competence
Case study
Improved Communication
Alternative communication began early on our
Beijing bound flight. A strong Chinese man in a
navy-blue suit was the last to board. He sat down
in the aisle seat next to my travel mate, Aaron,
and threw his seat belt across his lap. Neither
Aaron nor I had yet learned how to say as much
as "hello" in Chinese. We caught the blue-suited
man's attention and greeted him with a silent nod
and smile. He turned away with a look of slight
disgust, which we interpreted as a message to end
efforts at socialization.
Chapter 10 Intercultural Communication Competence
We were discouraged by the hostility of this first
encounter, but we were determined to improve our
capacity. We opened our China travel book and started in
on the "Useful Phrases" section. As we practiced
counting from 1 to 10 quietly, we were startled to hear
the third resident of our row chime in to correct our
pronunciation of the number 2, ("aarrr," not "rrr"). We
overeagerly corrected ourselves, thanked him generously,
and went on counting; making it clear that constructive
criticism was welcome. For the remainder of the flight,
Mr. Wang leaned over our book and pointed out our
mistakes. We shared a few laughs.
Chapter 10 Intercultural Communication Competence
It did not matter that much if what Mr. Wang
taught us was forgotten or misunderstood. What
mattered was that his image of us as happily
ignorant was dispelled, as was our image of him
as hostile. We communicated.
Chapter 10 Intercultural Communication Competence
Assignment
 Do the Checklist and Assessment.
 Do the rest exercises and activities in “Afterreading Check” of each text.
 Answer the following questions:
(1) How does this case relate to intercultural
communication?
(2) Why did the author have a bad impression on
the Chinese man?
(3) How did he change his opinion about the
Chinese man?
Chapter 10 Intercultural Communication Competence
After-class activities
1. Write a paper analyzing the
intercultural communication competence.
2. Review the chapter