Dr. MAHMOUD AHMED ZOUK, MD, MPH, MBA, PDTQM
E: mzouk2001@yahoo.com  M: +2-01200355555  A: Maadi, Cairo, Egypt
Medicine Occupational & Environmental Health  Public Health  Global Health  Safety  Policy  Ergonomics  Business
Continuity Planning  Emergency Response  Strategy  Management  Total Quality Management  Human Resources Management
 Operations Management  Marketing  Training  Auditing  Government  FMCG  Education  JCAHO  OHSAS  ISO 
Consultancy  OCRA Security
Egyptian occupational health professional medical doctor with a total of fifteen years leadership experience in
governmental, Foreign Service, healthcare, educational and multiple industrial environments, eight years of
which were on the Near East Regional level. Experience focused on occupational and environmental health and
safety management, strategic health management, health policy formulation and development, self-managed
health insurance, quality management, public health, primary healthcare, health reform, emergency response,
training and consultancy.
Being an agile learner embodying a strong cross-functional mindset with strong written and oral communication
skills, adaptability, team work and integrity highlighted my ability to motivate and work effectively with
persons from other cultures and all walks of life. Possess educated natural talent for analyzing problems,
developing and simplifying procedures, finding innovative solutions and adopting best practices. Speak, read
and write both English and Arabic languages fluently.
Holding MBBCh (Medical Doctor) degree from Alexandria University, MPH degree majoring in occupational
and environmental health from Loma Linda University in California, Postgraduate Diploma in TQM and quality
system planning in healthcare from the American University in Cairo, Occupational Health & Safety Certificate
from LMU University in Munich and the Masters in Business Administration from the American University in
Cairo. Certified OHSAS 18001 Lead Auditor, Basic Life Support Instructor, Cardiac Advanced Life Support
Professional and Comprehensive Advanced Life Support Professional.
PROFESSIONAL DEVELOPMENT
Education
 MBA in Operations Management, HR & Leadership Management and Marketing, American University
in Cairo (AUC), 2014
 Occupational Health and Safety Certificate (Summer School Program), LMU, Germany, 2012
 Masters of Medicine Higher Counsel of Universities in Egypt certification for degree equation, 2003
 Total Quality Management Postgraduate Diploma (Healthcare), AUC, 2003
 Masters of Public Health - Occupational & Environmental Health and International Health, Loma
Linda University, USA, 2001
 Medical Doctor (MBBCh), Medicine and Surgery, Alexandria University, Egypt, 1997
Certifications
 Safety & Health Incident Investigation and Analysis course, Nestle Elearn, Switzerland, 2014
 Business Continuity Management Post-Conference seminar, GRF Davos, Switzerland, 2012
 Advanced Cardiac Life Support (ACLS), American Heart Association, USA, 2010
 Comprehensive Advanced Life Support (CALS) Program, USA, 2010
 Basic Life Support (BLS) Instructor, American Heart Association, USA, 2007 (Updated 2010)
 OHSAS 18001 Lead Auditor, British Standards Institute, UK, 2007
 Basic Life Support Instructor, Tunisian Red Crescent Society, Tunisia, 1995
 Basic Life Support Instructor, Egyptian Red Crescent Society, Egypt, 1994
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PROFESSIONAL EXPERIENCE
Nestle S.A.  Cairo, Egypt
The world’s leading Nutrition, Health and Wellness Company.
Occupational Health Doctor / Manager (June 2013 – Present)
Under the Human Resources Department, responsible for the management of the occupational health
program at the two factories aiming to create a competitive advantage through maintaining excellence,
compliance, a safety culture, customer satisfaction and healthy workforce with emphasis on alignment
with other functions and business units.
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Participated in the design of the three-year market health strategic plan
Started a comprehensive hearing conservation program
Started an ergonomics program for floor shop employees and administrative staff
Established SOPs for the clinics and the occupational health practices
Improved the capabilities of employees at the Medical Services Department
Seen patients, done pre-employment physical examinations, conducted fitness-for-duty exams,
conducted physical examinations for employees at special jobs and conducted wellness exams.
Managed the self-health insurance program for around 3,000 employees
Managed third party health insurance program for dependents
Participated in the risk management and process safety improvement
Delivered training programs in first aid and occupational health
Developed occupational health program for hazardous jobs
Recommended measures to ensure maximum employee protection such as NIOSH lifting equation
Worked with the safety, production, quality, distribution and human resources departments on
different projects including and not limited to incident management, infection control, food safety
management, preparation for OHSAS 18001 certification and sick leave management
Established the disease outbreak response protocol
American University in Cairo  Cairo, Egypt
AUC is the region’s premier English-Language university acting as an essential contributor to the social,
cultural and political life of the Arab world.
Executive Director for Public Safety (May 2011 –January 2013)
Responsible for directing the public safety department covering the medical services, the environmental
health and safety (EHS) and the security functions. The scope of coverage included 160 academic units
in 2 campuses, 3 research units distributed all over Egypt and multiple related facilities serving 2800
staff, 480 faculty, 5000 full time students and thousands of part-time students. 6 direct reports and 425
indirect reports including engineers, safety professionals, police officers, physicians, nurses, firefighters,
technicians and administrative staff.
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Led the design of the strategic plan for public safety
Reduced overlaps and closed gaps in operation through cross-functional collaboration and
alignment of the medical service, the environmental health and safety services and security services
Developed process control and improvement strategies leading to huge cost-savings
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Hired senior management staff and developed the capabilities of employees at area of responsibility
Established a functioning warden system
Developed, with the Emergency Response Team, a comprehensive five-layer ECS
Established risk-based planning and used engineering and administrative control strategies that
eliminated the safety and security risks at the Tahrir Square campus during revolution disturbances
Maintained University high level communications with the authorities
Introduced the occupational health concept and the EMRs to the medical services
Established a safety culture
Overseen the management of a fire fighting system that was formed of state of the art fire detection,
alarm and suppression systems protecting libraries, data centers, generators rooms, parking lots,
theaters, lecture rooms, offices, gymnasiums and sauna rooms
Overseen the management of large events hosting 5,000 individuals
Introduced and led cross-functional risk management practices including students in addition to
representative from different departments working on multiple issues
Established the public safety committee including members of the surrounding community
Developed fleet safety management system
Participated in the development of the food safety management system
Participated in all Emergency Management Team meetings
Participated in all U.S. Diplomatic Overseas Security Advisory Council meetings
Provided health, safety and security awareness sessions to international faculty and students
Government of the U.S.A., Foreign Service, Near East Regional Medical Office
It is the largest regional medical office in the U.S. Foreign Service in the world.
Director of Occupational Health (December 2003 – April 2011)
Responsible for directing and overseeing the Occupational Health Services through tracking the
performance of the department, monitoring the satisfaction of customers and overseeing the
development of policies and procedures that adhere to quality management standards of JCAHO,
ISO9000 and OHSAS18001. Collaborate and align the operation with health, safety and environment
and security departments both locally and globally.
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Established the occupational health department from scratch guided by the Office of Medical
Services and the Safety, Health and Environment Management Office
Developed and overseen policies and procedures
Participated in the formulation of the emergency action plan
Prepared health and safety status reports to the Deputy Chief of Mission including achievements,
findings, conclusions and risk-based strategic action plans
Provided direction on occupational health issues to the health professionals at the regional level
Captured, reported, investigated and analyzed all mishaps and proposed corrective actions
Developed several programs including the first aid program, the hearing conservation program,
health promotion and education program and the travel medicine program
Conducted fitness for duty exams, impairment and disability assessments, pre-placement physical
exams and routine exams for at risk employees
Provided primary care, emergency response, consultation and referral services
Worked in alignment with the safety, the security, the transportation, the Library of Congress and
the maintenance departments to deliver integrated and comprehensive programs
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Ministry of Health and Population  Cairo, Egypt
The government body regulating, setting the strategic direction and partially financing the healthcare service
provision in Egypt in public, private and educational institutions.
Primary Health Care Specialist (July 2002 – December 2003)
Responsible for the technical and administrative management of 32-staff team, working at a rural
hospital, consisted of doctors, nurses, administrative clerks, health technicians, technologists, and other
supportive services workers.
Ministry of Health and Population  Cairo, Egypt
The government body regulating, setting the strategic direction of and partially financing the healthcare service
provision in Egypt in public, private and educational institutions. The health sector reform program was a pilot
program focusing on integration of all medical services in rural health units, urban family health centers and
hospitals in Alexandria, Sohag and Menofeya governorates with the objectives of strengthening the physical
infrastructure, raising the capacity of staff in new service areas and improving the quality of services.
Technical Consultant (July 2001 – June 2002)
Responsible for the management, planning, implementation, monitoring, evaluation, and improvement,
of the Health Sector Reform program in 21 health units and 3 hospitals through working within a team
of 7 technical consultants.
U.S. Department of Veterans Affairs, J. L. Pettis Medical Center  U.S.A., California
Since 1977, VA Loma Linda Healthcare System has been improving the health of the men and women who
have so proudly served the nation. Services are available to more than 67,000 Veterans living in a 2-county area
of San Bernardino and Riverside.
Occupational Medicine Intern (June 2000 – June 2001)
In the Occupational and Environmental Medicine Department, studied and participated in:
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Occupational and Environmental Health and Safety surveillance and internal auditing
Formulating the policy draft for respirator use in the Veterans Administration
Conducted respirator fit testing for all hospital staff
Attended to men wellness clinics
Attended to women wellness clinics
Seen VA patients and worked on the VA e-health system
Research study on Berylliosis
Attended hospital continuous medical education rounds
California Department of Mental Health, Patton State Hospital  U.S.A., California
Patton is a major forensic mental hospital operated by the California Department of State Hospitals. It is located
in San Bernardino, California, a community of approximately 181,000 people. The hospital opened in 1893 and
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is currently a forensic hospital with a licensed bed capacity of 1287 for patients who have been committed by
the judicial system for treatment. It is fully accredited by JCAHO.
Part Time Visiting Doctor (September 2000 – December 2000)
In the Preventive Medicine Department, studied and participated in:
 Updating the policy for the prevention and treatment of TB in the hospital.
 Developing the protocol to respond to food borne outbreaks.
 Participated in research studies on cost effectiveness of flu vaccines.
 Seen patients.
Ministry of Health and Population  Cairo, Egypt
The government body regulating, setting the strategic direction and partially financing the healthcare service
provision in Egypt in public, private and educational institutions.
Primary Health Care Specialist (March 1999 – August 1999)
In a rural hospital, I was responsible for the following duties:
 Mother and Child Health (MCH) program under WHO-EMRO guidelines
 Communicable Disease Control and Prevention
 Outbreak reporting and response
 Health Education and Promotion
 Emergency Response
 Primary health care
 Chronic disease management
Alexandria University Hospitals  Cairo, Egypt
It is an educational health care institution serving the population of the Mediterranean Alexandria.
House Officer (March 1998 – February 1999)
Conducted clinical rounds and shifts in General Medicine and Surgery and other 6 specialties
MISCELLANEOUS
Membership
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Egyptian Medical Syndicate (EMS)
American Society of Safety Engineers (ASSE)
World Health Organization Network of Occupational Health Experts
Egyptian Red Crescent Society
American College of Healthcare Executives (ex-member 2001-2002)
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Part-time Work
HSSE Consultant and Trainer (July 2001 – Present)
This is a self-employed activity with an official private license for practice.
 International Customers: QAFCO, Saudi Arabia NGHA, UNICEF and Nederalds Vlaams Instituut
 Multinational Customers: LNG, Raytheon, Exxon Mobil, BASF, Noble Denton, Jotun, P&G,
Vodafone, Mobiserve, Statoil, Reuters, Bavarian Auto, EverGrow Fertilizers, Rexam and Nestle
 National Customers: Egyptian Ministry of Health, Abou Kir Fertilizers Co., Petro Jet, TE Data
 Non Governmental Organizations: Egyptian Red Crescent Society, Rotary Club and International
Federation of the Red Cross and Red Crescent Society
Awards
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Certificate of Appreciation, 2013, Children Cancer Hospital, Run for the Cure Event Management
Certificate of Appreciation, 2009, Rotary Club, Cairo Egypt.
Certificate of appreciation, 2007, Apache TAFT team, US Office of Military Cooperation
Meritorious Honor Award, 2006, Embassy of the United States of America.
Certificate for Appreciation, 2001, Department of Occupational Medicine, Department of Veterans
Affairs, JLP Medical Center, USA
Certificate for Accomplishment, 2001, Veterans Administration, Department of Medicine & Surgery,
JLP Medical Center, California, USA
Certificate for Appreciation, 2000, Patton State Hospital, California, USA
Certificate of Appreciation, 1999, International Federation of Red Cross and Red Crescent Societies
Courses and Conferences
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Fact Finding Workshop – Water & Health in Egypt, Leuphana University, Germany, Oct-Nov 2013
International Disaster and Risk Conference, Davos, Switzerland, August 2012
Regional Continuing Medical Education, US Foreign Service, Bangkok, Thailand, 2010
Regional Continuing Medical Education Conference, United States Foreign Service, Thailand, 2007
The 28th, International Congress on Occupational Health: Renewing a century of commitment to a
healthy, safe, and productive working life, Milan, Italy, year 2006
The AIHCE (American Industrial Hygiene Conference and Exposition 2000), USA, 2000
A Field trip to Turkey on International, Occupational and Environmental Health
Strategic Planning for Occupational Health Management in Egypt 2006-2010 Conference, speaker
The OCRA Method for Assessing Upper Limb Musculoskeletal Disorders, Clinica Del Lavoro, Italy
Job Hazard Analysis, Safety Health & Environmental Management Office, USA State Department
Safety Health & Environmental Management seminar, Department of State
An Indoor Air Quality Continuing Medical Education Course, Environmental Health Department,
University of California, Irvine, USA
Psychological Support Program, International Federation of Red Cross and Red Crescent Societies
Chemical Safety and Poisoning, World Health Organization through Ministry of Health
Calculating the cost of the health services, Health Sector Reform Program
The Basic Training Course for Prospective International Delegates, International Federation of Red
Cross and Red Crescent Societies
GIS in Public Health: Using Mapping and Spatial Analysis Technologies for Health Protection
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