City of Koronadal
E-Government Online System
An Innovations in Technology and Governance Case Study
City of Koronadal
E-Government Online System
An Innovations in Technology and Governance Case Study
Joint Project and
Development by:
• City of Koronadal Planning Office
• Koronadal Investment Center
• TICK –Technology, Information and Communication in Koronadal
• SP Committee on Good Governance
Koronadal E-Government Online System
Putting People at the Center
i-GOVERNANCE IN NAGA CITY, PHILIPPINES
An Innovations in Technology and Governance Case Study
For the past decade, Naga City has harnessed information technology to
improve, enhance, and redefine traditional notions of governance.
The city’s i-Governance initiatives seek to engage individual citizens in civic
affairs and increase their access to the local decision-making process.
The program is motivated by the conviction that encouraging participation in
governance leads to a more accountable and responsive government and
fuels innovative approaches in city management.
A richly featured city website offers residents
the ability to access critical information on local services.
Koronadal E-Government Online System
Putting People at the Center
Improving Governance through Increased Efficiency and Local
Participation
Among the oldest cities in the Philippines, Naga City traces its roots
back to the late 16th century. It is located approximately 450
kilometers south of Manila on the main island of Luzon. Despite a
proud and rich history, Naga is a landlocked city lacking a seaport or
airport, severely limiting its opportunities to catalyze trade and
commerce.
While it possesses a rich endowment of fertile soil and mineral
resources, agricultural productivity has historically been low,
requiring an increasing dependence on neighboring towns to
meet its local rice requirements.
Koronadal E-Government Online System
Putting People at the Center
i-Governance: Putting People at the Center
On December 15, 2001, with President Gloria M. Arroyo in
attendance, Naga City launched its i-Governance Program during
the celebration of its 53rd charter anniversary. Representing a new
framework for approaching the challenges of local governance, the iGovernance Program incorporated the city’s ICT-DEV initiatives while
placing a new emphasis on greater participation of individual citizens
in all governance matters. At its core, i-Governance stands for:
• inclusive governance, which seeks to embrace, rather than exclude,
individuals,
peoples and sectors in running government
• information openness, which demonstrates that information is power,
and truly
empowering when placed in the hands of citizens
• interactive engagement, which prioritizes the need for continuing
dialog and
exchange of information between authorities and constituents, and
• innovative management, which commits the city to a culture of
excellence sustained
by creativity and innovation.
Koronadal E-Government Online System
Putting People at the Center
As an online component of Naga.gov, NetServe provides an
extensive catalog of the services provided by the city
government — including procedures, response time and
responsible personnel for each type of service; information about
city finances, including details about the annual city budget;
postings of biddings and public offerings and their
outcomes; city ordinances and resolutions; and a directory of city
officials, their contact numbers and email addresses.
Koronadal E-Government Online System
Putting People at the Center
Results and Outcomes
Overall, the combination of program innovation and efficiency gains
proffered by the use of information technology has resulted in significant
gains along the following indicators:
• Improved local finances: i-Governance and ICT-DEV have contributed
to an increase in local revenues from PhP 13M in 1988 to PhP 132M in
2002, thus, sustaining the growth of Naga City (economic growth is
estimated by the Asian Development Bank at an average of 6.5%
annually). ICT-DEV was instrumental in increasing local
government income by 76 to 112% and reducing operating costs through
reduction in manpower and improved personnel productivity. This has
provided the city with more funds for its growth and equity-building
programs
Koronadal E-Government Online System
Putting People at the Center
• The transparency mechanisms introduced by ICT-DEV and igovernance, especially with regard to bids, awards and city
procurement, has led to reductions in procurement costs.
• More effective and efficient service delivery: Streamlining of
processes and the computerization of common applications has
improved service delivery times. This is particularly evident for
frontline services such as:
Naga City ITG Case Study, Page 5
o Determination of business and real property tax due: from 4 hours to
1minute
o Issuance of birth certificates: from 1 week to 30 minutes
o Processing of Mayor’s Permit: from 2 hours to 30 minutes
o Processing of Building Permit: from 15 days (as mandated by the
National
Building Code) to five days
These results have led to Naga being chosen by the Philippine
Chamber of Commerce and Industry as the “Most Business-Friendly
City” in the Philippines in 2002. In the same year, the city was selected
by the DILG as the regional model for its Anti-Red Tape Campaign.
Koronadal E-Government Online System
Putting People at the Center
These improvements are also being felt at the household level.
The average annual family income of Nagueños is 126 percent
higher than the average family in the greater Bicol
region. At PhP 174,500, it is also 42 percent higher than the
national average and comparable with the average urban family
income.
Posting of the city budget on the Internet has instilled further
consciousness among city government agencies about the
need for streamlining and continuous improvements in
efficiency and productivity. A larger share of the city budget is
now being allocated away from personnel services and into
capital expenditures and maintenance and operating
expenses. In effect, more funds are now channeled to
programs.
Even with reductions in the city’s workforce brought about by
budgetary constraints this year, performance
targets and standards of city departments were raised.
Koronadal E-Government Online System
Putting People at the Center
International Awards
2004
Global 107 Best Practices, 2004 Dubai
International Awards
i-Governance Program of Naga City (Best
Practices in Improving the Living Environment)
Conferred by the United Nations - Habitat and the
Municipality of Dubai
Recipient, United Nations Public
Service Awards Application of Information and
Technology (ICT) in Local Government: Local
eGovernment
Conferred by the United Nations - Department of
Economic and Social Affairs (UNDESA)
United Nations Public Service Day | June 23, 2004
Koronadal E-Government Online System
Putting People at the Center
2003
Recipient, CyberCity Award for Asia-Pacific
For Developing Effective & Efficient Model of
Utlizing ICT for promoting good governance
Conferred by Urban Governance Initiative (TUGI),
United Nations Development Programme (UNDP)
Kuala Lumpur , Malaysia
2004
Outstanding Program in Local Governance [ iGovernance Program ]
Gawad Galing Pook Awards 2004 | December 17, 2004
Malacañan Palace , Manila
Best e-Local Governance Website
Voted by the Philippine Communication Centrum
Foundation (PCCF), Asian Institute of Journalism and
Communication (AIJC) and the UNESCO National
Commission
Koronadal E-Government Online System
Putting People at the Center
Over-all Best LGU Website
1st National Computer Center Search for Best Local
Government Unit Website
National Computer Center , DOST | June 25, 2004
Best LGU Website (City Level) Non-CMS Category
1st National Computer Center Search for Best Local
Government Unit Website
National Computer Center , DOST | June 25, 2004
Plaque of Recognition - Model for Good
Governance
For adopting quantitative and qualitative method of
planning as embodied on its Comprehensive Land
Use Plan and Zoning Ordinance. As a model for good
governance, Naga is the only city in the country with a
charter on citizen's participation. Conferred by the DILG
and UDCC on October 31, 2003 at Makati City
Koronadal E-Government Online System
Putting People at the Center
Excellence Award as Outstanding Accredited LGU
in the field of Local Government Personnel
Management and Administration | Conferred by the
Civil Service Commission on September 26, 2003
2000 Ramon Magsaysay Award for Government
Service
Awarded to Mayor Jesse M. Robredo, in recognition of
the way he showed that “effective city management is
compatible with yielding power to the people”.
Conferred by Ramon Magsaysay Award Foundation,
Asia's version of the Nobel Prize, August 31, 2000 ,
Manila , Philippines
Konrad Adenauer Medal of Excellence
Awarded to Mayor Jesse M. Robredo, for excelling in
local governance specifically in public management
innovation
Koronadal E-Government Online System
Putting People at the Center
Online Building Permit Transactions
Koronadal E-Government Online System
Putting People at the Center
Online Business Directory
Koronadal E-Government Online System
Putting People at the Center
Online Business Log In
Koronadal E-Government Online System
Putting People at the Center
Online Ordinances
Koronadal E-Government Online System
Putting People at the Center
Online Ordinances
Koronadal E-Government Online System
Putting People at the Center
Online Ordinances
Koronadal E-Government Online System
Putting People at the Center
SP Committees
Koronadal E-Government Online System
Putting People at the Center
State of the City Reports
Koronadal E-Government Online System
Putting People at the Center
Online Maps and Zoning
Koronadal E-Government Online System
Putting People at the Center
City Investments Database and Info System
Koronadal E-Government Online System
Putting People at the Center
City Investments Database and Info System
Koronadal E-Government Online System
Putting People at the Center
City Investments Database and Info System
Koronadal E-Government Online System
Putting People at the Center
City Investments Database and Info System
Koronadal E-Government Online System
Putting People at the Center
Online Bid Items
Koronadal E-Government Online System
Putting People at the Center
Online Bid Items
Koronadal E-Government Online System
Putting People at the Center
City Services Complete Information System
Koronadal E-Government Online System
Putting People at the Center
City Services Complete Information System
Koronadal E-Government Online System
Putting People at the Center
City Services Complete Information System
Business & Investments
-One Stop Registration
-Business Permit
-Business Permit Application
-Retirement of Business Permit
-Zoning and Location Clearances
-Site Zoning Classification
-Zoning Clearance-Business Permit
-Zoning Clearance-Building Permit
-Sanitary Inspection
-Building and related permits
-Building Permits
-Occupancy Permits
-Building related permits
-Building Inspection
-Real Property Tax
-Real Property Tax Payments
-Transfer Ta Payments
-Real Property Certificate of Payment
Koronadal E-Government Online System
Putting People at the Center
City Services Complete Information System
Business & Investments
-Real Property Assesment and Declaration
-Owners Copy of Updated Tax Declaration
-Cancellation, Revision, Correction of assesment
-Assesment (New TD) of a newly constructed building
-Certified true copy of Tax Declaration, certification
of property holding
-Annotation or Cancellation of Liens and Mortages on
Tax Declaration
-Verification of records or history of Real Property
Tax assesment
-Verification of Real property location or vicinity
-Enviromental Clearance
-Certificate of non coverage ECC
-Quary permit
Koronadal E-Government Online System
Putting People at the Center
City Services Complete Information System
Tourism and Visitor Services
-Support for Convension
-Hotel Reservation
Livelihood and Employment
-Public Employment Services
-Local Employment Refferals (Application)
-Local Employment Refferals (Employers)
-Overseas Employment Facilitation (Applicant)
-Overseas Employment Facilitation (Employees)
-Special Program for Employment of STudents (Applicants)
-Special Program for Employment of STudents (Employers)
-Government Internship Program
-Livelihood Loans and Services
-Application for Livelihood loan assistance
-Manpower Training
Koronadal E-Government Online System
Putting People at the Center
City Services Complete Information System
Infrastracture Services
-Maintenance of Street Lights
-Maintenance of drainage system and other info
-Preparation of Infra plans and programs for work
Agricultural Services
-Technical Assistance for Agriculutral Crops
-Crop Inquiry
-Soil Analysis
-Seed Availability
-Direct Input Assistance
-Animal Dispersal
-Veterinary Services
-Livestock Shipping Permit and health and death certificate
Transport and traffice management
-Tri Mobile Franchises
-Application for Franchises
-Transfer of Franchise to relatives
Koronadal E-Government Online System
Putting People at the Center
City Services Complete Information System
Executive Service / Request to the City Mayor
-Public Assistance
-Permit to conduct motorcades
-Mayors Clearance and Certificate of Good
Moral Character
Social Welfare
-Social Care study reports
-Physical restoration Assistance
-Welfare of Socially Disadvantaged Women
-Care of children under difficult situation
-Assistance for families in crisis situation
-Disaster Relief
Koronadal E-Government Online System
Putting People at the Center
City Services Complete Information System
Integrated Health
-Emergency Rescue
-Health Services
-General Consultation, Emergency Treatment
-Laboratory and Medical Exams
-Supply of Drugs and Medicine
-City Health Services
-Patient Consultation
-Reproductive Tract health Laboratory
-Immunization Program
-Nutrition
-Provision of Nutri Mix preparation and Iodized Salt
-Provision of Milk supplement feeding preparation
-Population
-one on one counseling on Nutrition and Family Planning
-Pre Marriage Counseling
-Administrative of DMPA injection
-Issuance of Family Planning Supplies
-Referal for Voluntary Contraception at BMC
Koronadal E-Government Online System
Putting People at the Center
City Services Complete Information System
Urban Poor
-Application for Home Lots
-Certification for Urban Poor beneficiary for building and Occupancy
permit
-Relocation/Verification Survey, Pre Survey, Subdivision Survey of awa
urban poor
-Request for preparation of Sketch plan and cost estimates
Civil Registry
- Certified True Copies of Registry Records
- Registration of Birth and Mariage Certificate
- Marriage Licence
- Registration of Death Certificates
- Registration of Legal Instruments and Court Decrees
- Delayed Registration of Civil Registry Documents
- Request for Civil Registry Records for endorsements tot he office
of the civil registrar
- Applying for Legitimation of Natural Child
- Filing Petition for change of First Name
- Registration for abandoned child
Koronadal E-Government Online System
Putting People at the Center
City Services Complete Information System
Personnel Services
-City Governement Job Application
-Application for LEave
-Service Records, Certificate of Employment other certificate.
Legal Services
-Free Legal COunseling
-Rendering of written legal opinion
-ISsuance and Authentication of Clearnces
-Affidavits and other Legal Documents
Information Services
- Certified True copies of City Council Documents
- Computer Generated Maps
- Building Data
- City Planning and Development Info
- Affidavit and other Legal Docs.
Koronadal E-Government Online System
Putting People at the Center
City Services Complete Information System
Complaints
- Building Related Complaints
- Sanitary Complaints
- Complaints against Tri mobile Drivers and Operators
Education
-Scholar ng Koronadal
-School for Early Education and Development
Other Taxes, Fines and Administrative Fees
- Community Tax Certificate
- Citation of Tickets for Traffic Violations
- Administrative Fines
Environmental Services
-Garbage Collections
-Permit to Cut Trees
-Smoke Belching /Air Pollution Control
Koronadal E-Government Online System
Putting People at the Center
City Services Complete Information System