Promotion Management

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Chapter 6

Source, Message and Channel

Factors

The Persuasion Matrix

Promotional Planning

Elements

Promotional Planning

1

Receiver/

Comprehension

2

Channel/ presentation

3

Message/ yielding

4

Source/ attention

Can the receiver comprehend the ad?

Which media will increase presentation?

What type of message will create favorable attitudes?

Who will be effective in getting consumers’ attention?

Source Attributes and Receiver

Processing Modes

Source Attribute Process

Credibility Internalization

Source Credibility

Source

Information

Objective

Limitations of credible sources

• high-credibility source may be less effective than a moderate- or low-credibility source such as when the receiver has a favorable initial attitude or opinion.

• In this situation the use of a highly credible source may lead the receiver to attribute his or her opinion to the source rather than the message being communicated.

• “Sleeper effect phenomenon” – What is it?

Experts Lend Authority to an

Appeal

+

Endorsement by Both a Celebrity and an Expert

+

A Business Owner May Be His

Own Spokesperson

 A spokesperson who delivers an advertising message and/or demonstrates a product or service is a

 direct source

Source Attractiveness

Likeability

Resemblance between the source and recipient of the message

Knowledge of the source through repeated or prolonged exposure

Affection for the source resulting from physical appearance, behavior, or other personal traits

Attractive Models Are Often Used in Cosmetic Ads

+

Popular Celebrities Help Attract

Attention to Commercials

+

Discussion Question

Effective spokespeople?

What makes an effective spokesperson?

When should they

NOT be used?

Risks of Using Celebrities

The celebrity may overshadow the product being endorsed

The celebrity may be overexposed, reducing his or her credibility

The target audience may not be receptive to celebrity endorsers

The celebrity’s behavior may pose a risk to the company

 Consumers who are particularly knowledgeable about a product are less likely to be influenced by celebrity endorsements than consumers who have little or no product knowledge

Brand Name, Celebrity, and Location Are

All Closely Linked in Meaning and Mood

Recall and Presentation Order

Beginning Middle End

 Message Sidedness

 One sided vs two sided messages

 Advertisers are concerned over the negative effects of acknowledging a weakness in their brand

 Refutation

Message Appeal Choices

Appeal mostly to the logical, rational minds of consumers

Appeal mostly to the feelings and emotions of consumers

Appeal to both the logical, rational minds of consumers and to their feelings and emotions

Message Appeal Options

Comparative

Ads

Fear

Appeals

Humor

Appeals

May be especially useful for new brands

Often used for brands with small market share

Frequently use in political advertising

May stress physical danger or threats to health

May identify social threats: disapproval or rejection

May backfire if the level of threat is too high

They can attract and hold attention

They are often the best remembered

They put the consumer in a positive mood

A Very Direct, Side-By-Side Comparative Ad

+

Threat Plus Solution

Gently

Persuades

+

Fear Appeals and Message Acceptance

No Fear Ads Creates a Unique

Brand Image

Clever Execution of Humor in a

Print Ad

Pros and Cons of Using

Humor

Cons

Pros

Does Not Aid Persuasion in

General

Aids Attention and

Awareness

May Harm Recall and

Comprehension

May Aid Retention of the

Message

May Harm Complex Copy

Registration

Creates a Positive Mood and Enhances Persuasion

Does Not Aid Source

Credibility

May Aid Name and Simple

Copy Registration

Is Not Effective in Bringing

About Sales

May Serve As a Distracter,

Reducing Counterarguing

May Wear Out Faster Than

Non-humorous Ads

 Humorous messages may be effective because they enhance attention and may reduce counter-arguing .

The Brand Name, Itself,

Becomes Part of the Humor

 Humorous messages may be effective because they enhance ________ and may reduce ___________.

Humorous ads

Bird

Help

Bump

ET

Biker

Trunk monkey

Fear ads

 Dial

Creative Directors Opinions

Regarding Use of Humor

Audiences

Favorable

Audiences

Unfavorable

 Younger  Older

 Well educated

 Up-scale

 Males

 Professional

 Less educated

 Down-scale

 Females

 Semi- or Unskilled

Self versus External Paced Media

Self-Paced

Media

• Newspapers

• Magazines

• Direct Mail

• Internet

Vs.

Externally Paced

Media

• Radio

• Television

The Image of a Magazine Can

Enhance an Ad

+

Persuasive Appeals

 Demonstration

 Show audience how product works

Infomercials

Fitness gear

•Testimonial

• Client speaks of product benefits

• Jared of Subway

Persuasive Appeals

 Celebrity Endorsement

 Tie product image to famous person

 MJ & Jackie Chan for Hanes

•Urgency

• Need to respond/act quickly

• Sale Ends Saturday!

• 2-days only!

• Disney DVDs will not be available for 10 years!

Persuasive Appeals

 Shock!

Anti-drug/Anti-smoking

•Sex

• Associate product with sexual satisfaction / conquest

• Calvin Klein, Cosmo, Maxim

Persuasive Appeals

 Before / After

 Demonstrate specific results of using product

 Grecian formula, weight loss

•Image

• Associate product with some image, style, attitude… coolness

• Product benefits, attributes are secondary to the image

• Cadillac, Nike

Chapter 8

Creative Strategy:

Planning and Development

Today

 Focus on the planning and development of the creative strategy.

 Examine the concept of creativity and the process that guides the creation of the advertising campaign

 copy platforms that are used to guide the development of advertising campaigns .

 major selling ideas that form the basis of an advertising campaign.

Creativity

“Before you worry about how to say it, you must be sure you say the right thing ”

Creative advertising can break through the clutter and make an impression on buyers

Thomas Edison is often credited with saying that

"Creativity is 1 % inspiration and 99 % per-

spiration."

That 99 % (percent), or the innovation, involves testing, evaluating, and retesting what the inspiration found .

Advertising Creativity

Creative

Strategy

Determining what the advertising message will say or communicate

Creative

Tactics

Determining how the message strategy will be executed

Creativity

 It is not about the awards

 communicates the message clearly and leaves favorable impressions among the target audience

Not all advertising campaigns that have won creative awards have successfully generated sales for the clients' products

 Creativity is important when

 companies are selling brands that are very similar in quality and difficult to differentiate on functional features

The Ideal Power Idea Should .

. .

Let Prospects Vividly Experience the Goods

Two Perspectives on Advertising

Creativity

The ability to generate fresh, unique and appropriate ideas that can be used as solutions to communication problems.

“Its not creative unless it sells” Suits Artists

“Only artistic value and originality count”

Absolut’s Advertising Represents

Synergy Between Creative and Media

+

Young's Creative Process

Getting Raw Material, Data,

Immersing One's Self in the Problem to Get the Background.

Ruminating on the Data Acquired,

Turning It This Way and That in the

Mind.

Ceasing Analysis and Putting the

Problem Out of Conscious Mind for a Time.

A Sudden Inspiration or Intuitive

Revelation About a Potential Solution.

Verification

Studying the Idea, Evaluating It, and

Developing It for Practical Usefulness.

Getting Creative Input

Read anything related to the product or market!

Use the product to become familiar with it!

Listen to what people are talking about!

Work in and learn about the client’s business!

Ask everyone involved for information!

Getting Creative Input

1.

Background research informal fact-finding techniques and general preplanning input.

2.

Product/service specific research this involves different types of studies such as attitude, market structure and positioning, perceptual mapping and psychographic studies.

3.

Qualitative research input techniques such as in-depth interview or focus groups with customers or ethnographic studies.

BMW’s Slogan Has Helped Build Its

Brand Image

+

This ad campaign was based on psychographic research

“Who is she sleeping with?” WESTIN “Choose your travel partner wisely”

The 10 greatest ad slogans of all time

Company or Brand Campaign Theme

1. De Beers

2. Nike

3. Coca Cola

4. Miller Lite

5. Avis

6. Maxwell House

7. Wheaties

8. Clairol

9. Morton Salt

10. Wendy’s

Diamonds are forever

Just do it!

The pause that refreshes

Tastes great, less filling

We try harder

Good to the last drop

Breakfast of champions

Does she . . . or doesn’t she?

When it rains it pours

Where’s the beef?

A few Turkish examples

Company or Brand Campaign Theme

1. ABC

2. Arko

3. Artema

4. Beko

5. Luna

6. Solo

7. Tamek

8. Tefal

9. Ulker tac kraker

10. Vernel

Farki Fiyati

Her eve lazim

Ac kapa Artema

Bir dunya markasi

Yoksa siz hala annenizin margarinini mi kullanıyorsunuz?

Hem yumusak, hem hesapli

Tamekse koy sepete

Sen herseyi dusunursun

Atistirin acliginizi yatistirin

Vernelleyin yumusacik olsun

Vernelleyin mis gibi koksun

Approaches to the Major Selling Idea: USP

Unique Selling

Proposition

Potent

Buy this produce and you'll benefit this way or enjoy this reward

Must be unique to this brand or claim; something rivals can't or don't offer

The promise must be strong enough or attractive enough to move people

Approaches to the Major Selling

Idea:

Inherent Drama

Inherent

Drama

Messages generally presented in a warm, emotional way

Hallmark, Maytag, Kellog

Focus on consumer benefits with an emphasis on the dramatic element in expressing them

Approaches to the Major

Selling Idea:

Positioning

Positioning

Establish a particular place in the customer’s mind for the product or service

Based on product attributes/ benefits, price/quality, use or application, type of user, problem solved

Pennzoil’s Positioning is Based on

Protection

 Story board

 Animatic

Shock Ads

• deliberately designed to be controversial

Calvin Klein and Benetton are the two companies best known for using shock ads. in-house

Younger consumers are less likely to perceive shock ads as offensive or in bad taste and may even help create favorable attitudes toward these companies because of their edgy, rebellious tone.

Oliver Toscani , Benetton’s creative director, is that advertising should be free from any type of censorship or scrutiny since it is often a form of art .

Food for life 2003

1990

1990

1990

1996

1989

1990

http://absolutad.com/absolut_gallery/singles/

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