• The entitlement process
• Output Alert Notices
• How to download notices
• What information is provided
• How to manage entitlements
• HELP reports
• How students monitor entitlements
• When is entitlement use calculated
• What can delay the process
• What is an adjusted debt
• What is an invalidated debt
1. Units of study with a census date in the current period
Different census
dates
units with
earliest census
date
Multiple units
- same census date
most expensive
first
Same census date
different providers
first units
reported to
HEIMS
2. Units of study with census dates in an earlier reporting period
Notices are issued when students have:
• a FEE-HELP balance of 40% or less
• invalidated units of study
• adjusted units of study
• exceeded OS-HELP & Commonwealth
Scholarships entitlements
Log in with your
HEPCAT/HEIMS ID
Select SELS to view Output Alert Report
Output Alert Reports for FEE-HELP
Output Alert Reports for FEE-HELP
Output Alert Reports for FEE-HELP
Click on download
data
Save report
Open report
Invalidated/adjusted records report
Save report
Click yes to open
Click yes to open
Remainder of fees cannot be
paid through FEE-HELP
Select Commonwealth Scholarships to view
Output Alert Report
Output Alert Reports for Commonwealth
Scholarships
Invalidated records report
Entitlement benchmark report Students
with 1 scholarship remaining
Entitlement benchmark report Students
with 1 scholarship remaining
Student HELP entitlement
calculations

Details on students usage and balance for;
◦ FEE-HELP
◦ Commonwealth Scholarships
◦ OS-HELP

Information is requested in two ways
◦ HEIMS Administration
◦ HEIMS Web Services interface
HEIMS Online Reports
HEIMS Online Reports
General Reports
HEIMS Online Reports
HELP program reports
HEIMS Online Reports
Report lists adjusted FEE HELP debts
Invalidated/Adjusted Output Alert Report
Adjusted FEE-HELP Report
HEIMS Online Reports
Select Full Year Report
Select FEE-HELP Detailed Report
To view the records click on the EFTSL
amount
Invalidated records will have a status
of invalidated
FEE-HELP assistance
invalidated/adjusted output alert report
FEE-HELP detailed report, with
invalidated status selected
MyUniAssist
◦ Details of
 HECS-HELP
 FEE-HELP including VET FEE HELP
 OS-HELP
 Commonwealth Scholarships
For all your data questions contact
HEIMS Data Collections
HEIMS.datacollections@education.gov.au
Telephone: (02) 6240 7487
 Policy
and program management
 Administration of FEE-HELP and VET FEE-HELP
 Financial estimates and payments
 HELP IT System (HITS)
Contact
HELP Operations team
TSEnquiries@education.gov.au