www.Mckissock.com www.Mckissock.com www.McKissock.com 1-800-328-2008 The purpose of this class is twofold. A Realtor representing a Buyer A Realtor representing a Seller www.Mckissock.com www.McKissock.com 1-800-328-2008 The purpose of this class is twofold. As Realtors we are often in the best position also become Investors of a Short Sale property. www.Mckissock.com www.McKissock.com 1-800-328-2008 Objectives Help Realtors provide the best possible fiduciary skills to Buyers or Sellers in a Short Sale transaction. Help Realtors take proactive, skilled action as real estate investors of Short Sale opportunities. www.Mckissock.com www.McKissock.com 1-800-328-2008 Poll Question 1. The Objectives of this course are: A Help Realtors provide the best possible fiduciary skills to Buyers or Sellers in a Short Sale transaction. B Help Realtors understand the concerns of people Selling their home in a Short Sale www.Mckissock.com C Help Realtors understand the Lenders concerns in a Short Sale D Help Realtors take proactive, skilled action as real estate investors of Short Sale opportunities. www.McKissock.com 1-800-328-2008 Poll Question 1. The Objectives of this course are: A Help Realtors provide the best possible fiduciary skills to Buyers or Sellers in a Short Sale transaction. B Help Realtors understand the concerns of people Selling their home in a Short Sale www.Mckissock.com C Help Realtors understand the Lenders concerns in a Short Sale D Help Realtors take proactive, skilled action as real estate investors of Short Sale opportunities. www.McKissock.com 1-800-328-2008 As a Realtor CHAPTER 1 As an Investor www.Mckissock.com What is a Short Sale? www.McKissock.com 1-800-328-2008 What Is A Short Sale? As a Realtor A licensed entity who wants to JUST facilitate a traditional sales transaction: Agency agreement with a Seller www.Mckissock.com Agency agreement with a Buyer www.McKissock.com 1-800-328-2008 What Is A Short Sale? As a Realtor Investor A licensed entity who wants to capitalize on the numerous opportunities for profit in the world of the short sale. www.Mckissock.com Possibly receiving compensation from the lender Acting as the Buyer and reselling it to another buyer Owning the property and renting it out www.McKissock.com 1-800-328-2008 What Is A Short Sale? www.Mckissock.com Short sale is a transaction where the title to the property changes, the sales price is insufficient to pay all the liens, the seller does not provide funds to clear the liens on the property, and the lender agrees to allow the sale to occur by releasing the liens on the property. www.McKissock.com 1-800-328-2008 Feedback Question 2. Who releases the Liens on a property? A The Debtor B The Seller C The Sellers attorney D The Lender www.McKissock.com www.Mckissock.com 1-800-328-2008 Feedback Question 2. Who releases the Liens on a property? A The Debtor B The Seller C The Sellers attorney D The Lender www.McKissock.com www.Mckissock.com 1-800-328-2008 What Is A Short Sale? Under no circumstances will the Seller, home owner, debtor receive ANY money whatsoever at the closing. www.Mckissock.com www.McKissock.com 1-800-328-2008 Why would someone do this? Because they owe more on their property than what the property is worth. They purchased a home during the boom and the house depreciated in value; www.Mckissock.com They are behind in their mortgage payments and the loan is upside down. They have refinanced and borrowed against their equity to the point where there is no more equity www.McKissock.com 1-800-328-2008 What is an Approved Short Sale? As a Realtor Buyer via Buyers Agent submits an offer to Sellers Agent and bank approves that www.Mckissock.com offer www.McKissock.com 1-800-328-2008 What is an Approved Short Sale? As a Realtor Investor The short sale expert finds the opportunity and negotiates with the bank in a position as the Buyer. Generally before a real Buyer actually www.Mckissock.com exists www.McKissock.com 1-800-328-2008 What is an Approved Short Sale? As a Realtor The listing agent out sources their short sale activities to a third partywww.Mckissock.com www.McKissock.com 1-800-328-2008 Feedback Question 3. A Realtor Investor acting as the negotiator in a Short Sale, negotiates a low price with the Lender, closes on the property in his name and moves into it. This is NOT allowed by the Real Estate Board. A TRUE www.Mckissock.com B FALSE www.McKissock.com 1-800-328-2008 Feedback Question 3. A Realtor Investor acting as the negotiator in a Short Sale, negotiates a low price with the Lender, closes on the property in his name and moves into it. This is NOT allowed by the Real Estate Board. A TRUE www.Mckissock.com B FALSE www.McKissock.com 1-800-328-2008 Short Sale Foreclosure Resource www.Mckissock.com http://www.realtorsfr.org/ www.McKissock.com 1-800-328-2008 Realtor Becomes Certified As a Realtor To Become A Short Sale Foreclosure Resource Follow these four steps: 3 - 1hour Webinars or US Treasury Course Pay $175 Complete a www.Mckissock.com qualifying 1 Day core course. 4 3 Be a member in good standing of the National Association of REALTORS® www.McKissock.com 2 1 1-800-328-2008 Poll Question 4. A ___________________________ is a designation that is recognized by the National Board of Realtors as having received extensive training in Short Sales. A L.R.I.- Licensed Realtor Investor B L.L.S.S.N.- Licensed Short Sales Negotiator www.Mckissock.com C S.F.R. -Short Sale Foreclosure Resource D A.S.S.E. – Accredited Short Sale Expert www.McKissock.com 1-800-328-2008 Poll Question 4. A ___________________________ is a designation that is recognized by the National Board of Realtors as having received extensive training in Short Sales. A L.R.I.- Licensed Realtor Investor B L.L.S.S.N.- Licensed Short Sales Negotiator www.Mckissock.com C S.F.R. -Short Sale Foreclosure Resource D A.S.S.E. – Accredited Short Sale Expert www.McKissock.com 1-800-328-2008 As a Realtor Substantial liability is placed on the Realtor© and the Broker. Failure to disclosewww.Mckissock.com Negligence Agency Are the top 3 www.McKissock.com 1-800-328-2008 As a Realtor Investor Tremendous liability is placed on the Realtor© and the Broker. Failure to disclose Negligence www.Mckissock.com Agency Are the top 3 & Substantial Investment of Time and energy www.McKissock.com 1-800-328-2008 As a Realtor & Investor 2 Areas Overlooked by Realtors and Investors: www.Mckissock.com Deficiency Judgments www.McKissock.com Taxes 1-800-328-2008 Deficiency Judgments As a Realtor & Investor Little Known Fact A deficiency is the difference between the principal www.Mckissock.com Contrary to what people think, balance due and the amount deficiency judgments occur received. (providing the when a borrower defaulted on amount received is less than a promissory note, not the the amount owed.) mortgage. www.McKissock.com 1-800-328-2008 Deficiency Judgments As a Realtor & Investor www.Mckissock.com www.McKissock.com 1-800-328-2008 Deficiency Judgments As a Realtor & Investor Bank can sue the Seller; Seize assets www.Mckissock.com Garnish Wages Report on credit Other legal actions www.McKissock.com 1-800-328-2008 Feedback Question 5. A deficiency judgment occurs when the homeowner defaults on a mortgage and there is not enough to pay off the loan. A TRUE B FALSE www.McKissock.com www.Mckissock.com 1-800-328-2008 Feedback Question 5. A deficiency judgment occurs when the homeowner defaults on a mortgage and there is not enough to pay off the loan. A TRUE B FALSE www.McKissock.com www.Mckissock.com 1-800-328-2008 Deficiency Judgments As a Realtor Whether the bank can pursue a deficiency judgment after a foreclosure or short sale depends on whether the promissory note makes the seller personally liable for the debt. Somewww.Mckissock.com states allow for personal liability. www.McKissock.com 1-800-328-2008 Deficiency Judgments in California As a Realtor California all purchase-money loans on a one- to four-unit residential dwelling are exempt from deficiency judgments. www.Mckissock.com Loans taken out after the home was purchased through a refinance or second mortgage -- can be subject to a deficiency judgment under the certain conditions. www.McKissock.com 1-800-328-2008 Deficiency Judgments As a Realtor & Investor Most sellers don't obtain legal or tax advice in advance. The deficiency judgment comes as a surprise. www.Mckissock.com Deficiency judgments are not easy to understand. www.McKissock.com 1-800-328-2008 Taxes As a Realtor If you transfer title on your home, whether voluntarily through a warranty deed or grant deed, or involuntarily through foreclosure, you have sold your home. www.Mckissock.com A taxable event has occurred. (Whether by a Short Sale or by Foreclosure) www.McKissock.com 1-800-328-2008 Feedback Question 6. The owner of a 3 family home in California went into default on his mortgage. The bank that had a first mortgage agreed to a short sale and took a loss of $74,000. Then they issued a deficiency judgment against the homeowner for the $74,000. The Homeowner: A Had his wages garnished and his www.Mckissock.com credit declined. B The Homeowner disagreed with the bank and won his case C The homeowner didn’t care as he was filing bankruptcy in a year. D None of the above www.McKissock.com 1-800-328-2008 Feedback Question 6. The owner of a 3 family home in California went into default on his mortgage. The bank that had a first mortgage agreed to a short sale and took a loss of $74,000. Then they issued a deficiency judgment against the homeowner for the $74,000. The Homeowner: A Had his wages garnished and his www.Mckissock.com credit declined. B The Homeowner disagreed with the bank and won his case C The homeowner didn’t care as he was filing bankruptcy in a year. D None of the above www.McKissock.com 1-800-328-2008 Taxes As a Realtor The Seller might be subject to taxes, even if they sold their home at a loss. www.Mckissock.com www.McKissock.com 1-800-328-2008 Taxes As a Realtor & Investor If Seller owned for 2 years or less all loss www.McKissock.com If Seller owned for a long period of time www.Mckissock.com gain 1-800-328-2008 Taxes As a Realtor Before The Seller Goes Through Foreclosure or Short Sale Plan Ahead Seek legal and tax advice. www.Mckissock.com Contact a Certified Public Accountant www.McKissock.com 1-800-328-2008 Poll Question 7. Seller Jeremy owned his house for a year and a half and lost it in a short sale. He would be considered difference between what he owed and what the house sold for was $43,000. Generally speaking that would be considered a gain and he would be liable for it. A TRUE B FALSE www.McKissock.com www.Mckissock.com 1-800-328-2008 Poll Question 7. Seller Jeremy owned his house for a year and a half and lost it in a short sale. He would be considered difference between what he owed and what the house sold for was $43,000. Generally speaking that would be considered a gain and he would be liable for it. A TRUE B FALSE www.McKissock.com www.Mckissock.com 1-800-328-2008 Taxes As a Realtor & Investor Example Seller paid $300,000 put down $15k and paid $5k in payments. Loan balance is $280,000, The Short Sale amount is $230,000. www.Mckissock.com The tax code treats the transaction as a sale. The Seller incurs a nondeductible loss of $70,000. The amount by which his house’s basis of $300,000 exceeds its market value of $230,000. It is quite possible the Seller will owe taxes on the $70,000 it will be considered income and is generally taxed at the current level. www.McKissock.com 1-800-328-2008 As a Realtor & Investor The Mortgage Forgiveness Debt Relief Act of 2007 www.Mckissock.com Provides relief from debt forgiveness taxation for certain owner occupants until December 31, 2012. Seller’s attorney needs to determine eligibility www.McKissock.com 1-800-328-2008 As a Realtor New FTC Rule Requires Short Sale Disclosures This may impact real estate professionals who represent clients involved in a short sale transaction. Mortgage Assistance Relief Services Rule or MARS www.Mckissock.com Real estate professionals must make certain disclosures to consumers if they: 1. Negotiate a short sale with a lender 2. Advertise short sales experience 3. Take upfront fees from short sale sellers. The MARS rules took full effect on January 31, 2011. www.McKissock.com 1-800-328-2008 New FTC Rule Requires Short Sale Disclosures The real estate professional needs to be aware of the MARS rule and the disclosure requirements. www.Mckissock.com Note: As of this writing the FTC said they would not be enforcing the new rules (MARS) on fully licensed Realtors. Except in cases of misrepresentation. Be careful- Very Careful. www.McKissock.com 1-800-328-2008 Feedback Question 8. The Mortgage Forgiveness Debt Act of 2007 will expire December 31 2013. A TRUE B FALSE www.Mckissock.com www.McKissock.com 1-800-328-2008 Feedback Question 8. The Mortgage Forgiveness Debt Act of 2007 will expire December 31 2013. A TRUE B FALSE www.Mckissock.com www.McKissock.com 1-800-328-2008 The short sale process, from submission to short sale approval, is generally as follows: Submission of offer and complete short sale package from the seller. 10 to 30 days. Bank acknowledges receipt 30 to 120 days. File is approved or rejected www.Mckissock.com 30 to 90 days. Level II negotiator may be assigned 30 to 60 days. Negotiator is assigned www.McKissock.com TIME LINE 30 to 60 days. Bank orders a BPO or appraisal 30 to 60 days. File is reviewed 1-800-328-2008 Time Line Before you undertake this in any capacity make sure your buyers, sellers and in the case of investors- secondary lenders are aware of the www.Mckissock.com extreme ambiguity of the transaction. Buyers change their minds after 3 months. www.McKissock.com 1-800-328-2008 Feedback Question 9. Which of the actions a Realtor can perform does NOT apply as outlined from the MARS laws Mortgage Assistance Relief Services Rules A Negotiate a short sale with a lender B List a property in a foreclosure www.Mckissock.com C Advertise short sales experience D Take upfront fees from short sale sellers. www.McKissock.com 1-800-328-2008 Feedback Question 9. Which of the actions a Realtor can perform does NOT apply as outlined from the MARS laws Mortgage Assistance Relief Services Rules A Negotiate a short sale with a lender B List a property in a foreclosure www.Mckissock.com C Advertise short sales experience D Take upfront fees from short sale sellers. www.McKissock.com 1-800-328-2008 CHAPTER 2 www.Mckissock.com As a Realtor www.McKissock.com FINDING THE PERFECT SHORT SALE OPPORTUNITY As a Investor 1-800-328-2008 As a Realtor The Buyer's agent in a short sale has virtually no involvement whatsoever in the transaction. The Listing agent is solely responsible for the success of a short sale. All the negotiation will be handled by the listing agent or the Short Sale expert. www.Mckissock.com The buyer's agent cannot contact the bank nor speak with the seller. The skill of the Buyer's agent is important and the onset of the offer. The offer needs to protect the buyer's interests. There are certain items in a short sale offer that are not present in a regular transaction. Agents who list and sell a lot of short sales can identify these elements for a buyer. www.McKissock.com 1-800-328-2008 Poll Question 10. Since the Buyer is the one making the offer the Buyers agent will be the person negotiating the short sale amount with the bank. A TRUE B FALSE www.McKissock.com www.Mckissock.com 1-800-328-2008 Poll Question 10. Since the Buyer is the one making the offer the Buyers agent will be the person negotiating the short sale amount with the bank. A TRUE B FALSE www.McKissock.com www.Mckissock.com 1-800-328-2008 As a Realtor When a buyer writes an offer on a short sale, that buyer wants some kind of assurance that the transaction will close. Experienced Short Sale Agent The buyer doesn't want to lose the www.Mckissock.com home to another buyer or have the bank reject the buyer's offer. Because a short sale listing agent has first-hand knowledge of the process, a buyer may want to hire an agent with Short Sale experience. www.McKissock.com 1-800-328-2008 Experienced Short Sale Agent As a Realtor Here are some of the things an experienced Buyers Short Sale agent will do: Review the number of the listing agent's sold short sales to determine the agent's experience level. If the listing agent hasn't closed many short sales, there could be concerns. www.Mckissock.com Find out whether there are two loans on the short sale and the identity of the lenders. This will help know the possible wait time for short sale approval. Talk to the listing agent and ask whether the agent is negotiating the short sale or if it is handled by a third-party, which could cause delays. www.McKissock.com 1-800-328-2008 Experienced Short Sale Agent As a Realtor Here are some of the things an experienced Buyers Short Sale agent will do: Ask whether the seller has a hardship. Without a hardship, it's possible the short sale could be denied. www.Mckissock.com Run the comparable sales for the home because the list price could mean nothing. Eliminate the competition and the chances that the seller will send multiple offers to the bank www.McKissock.com 1-800-328-2008 As a Realtor for a Buyer Qualify Your Short Sale Before Writing the Offer Before you / your Buyer decide to buy a short sale home, you as an agent to do a little homework www.Mckissock.com Examine the Comparable Sales Many banks will discount the price a little bit from market value, but to get an acceptance, offers should be reasonable and close to the comparable sales. Check Out the Short Sale Listing Agent's History If the short sale listing agent has very few short sale listings and has little experience actually closing a short sale, your chances of offer acceptance may be slim. www.McKissock.com 1-800-328-2008 Feedback Question 11. In a short sale you have one new component that is not in a traditional sale. Who is the new component that has tremendous impact on the sale? A Short Sale comparable sales prices. B Short sale Sellers agent C The lender D The track record of the Buyers agent www.McKissock.com www.Mckissock.com 1-800-328-2008 Feedback Question 11. In a short sale you have one new component that is not in a traditional sale. Who is the new component that has tremendous impact on the sale? A Short Sale comparable sales prices. B Short sale Sellers agent C The lender D The track record of the Buyers agent www.McKissock.com www.Mckissock.com 1-800-328-2008 As a Realtor for a Buyer Qualify Your Short Sale Before Writing the Offer Ask How Many Short Sale Offers Have Been Submitted. The listing agent will probably NOT share the offer amounts. The agent should let you Buyers Agent know how many offers have been received. If there are multiple short sale offers, your Buyer may need to offer more than list price. www.Mckissock.com Find Out if the Sellers' Short Sale Package is Complete. Bank negotiators will work on an incomplete short sale package . Get the Name and Number of Lenders More than one lender might mean the file will take longer to close. Some 2nd place lenders are requiring unsecured promissory notes from the seller or more money than usual from the first lender. www.McKissock.com 1-800-328-2008 As a Realtor for Buyer & as an Investor Things to Know Before You Write an Offer to Buy Comparable Sales For That Short Sale House A good Short Sales listing agents shows comps below current. Short sales take anywhere from 2 to 4 months, to close, and pending sales will become www.Mckissock.com the comparable sales at closing. Some short sales are priced crazy low. The sellers' bank will never accept them. These listings receive multiple offers. To get your offer accepted, it will need to be priced near market value. www.McKissock.com 1-800-328-2008 As a Realtor for Buyer & as an Investor Things to Know Before You Write an Offer to Buy Mortgage Amounts, Number of Loans and Lenders The Buyers Agent needs to research how much is owed against the home and the number of loans in place. A second or third mortgage lender will receive www.Mckissock.com little compared to the amount a first position lender will get. Some lenders have are difficult to work with. The Buyers Agent if experienced on Short Sales will know who these lenders are and can know the types of difficulty the Buyer may encounter. If the Buyers offer is 30% or 40% of the mortgaged amount, it is unlikely that your offer will be considered by the negotiator. www.McKissock.com 1-800-328-2008 As a Realtor for Buyer & as an Investor Things to Know Before You Write an Offer to Buy A seasoned Short Sale listing agent could receive dozens of offers. The listing agent will help his sellers www.Mckissock.com decide which offer to accept. When you represent a Short Sale buyer, you need to know from experience on the listing side how that listing agent and seller will interpret the offer. This is the #1 way to ensure you/ your Short Sale buyers make offers that get accepted. www.McKissock.com 1-800-328-2008 Feedback Question 12. An experienced buyers agent needs to forecast comparable prices ___________ to ________ month‘s in advance of the offer. A One ,Two B Two , Four C Three, Five D None of the above www.McKissock.com www.Mckissock.com 1-800-328-2008 Feedback Question 12. An experienced buyers agent needs to forecast comparable prices ___________ to ________ month‘s in advance of the offer. A One ,Two B Two , Four C Three, Five D None of the above www.McKissock.com www.Mckissock.com 1-800-328-2008 As a Realtor for Buyer & as an Investor Things to Know Before You Write an Offer to Buy Short Sale Listing Agent's Track Record A listing agent who has a short sale but has never closed a short sale is liable to make mistakes. Usually the listing agent will submit the short sale package www.Mckissock.com to the lender and negotiate. You as the Buyer's agent can't talk to the bank. Some states allow listing agents hire outside companies to do the job. Those negotiations are iffy. Do you want to risk rejection of your short sale because the listing agent has no experience? You need to identify what level of expertise the negotiator has. www.McKissock.com 1-800-328-2008 As a Realtor for Buyer & as an Investor Things to Know Before You Write an Offer to Buy Hiring an outside Short Sale expert. There is no cut and dried answer to working with short sale experts. There are several scenarios www.Mckissock.com Many listing agents work closely with a short sales expert. He finds the opportunity, hands you the listing and he finds the buyer. You could easily be the Buyers agent as well. Clearly this is fraught with problems. www.McKissock.com 1-800-328-2008 As a Realtor for Buyer & as an Investor Things to Know Before You Write an Offer to Buy Hiring an outside Short Sale expert. The upside is substantial: Many of the short sale facilitators are indeed experts. www.Mckissock.com They might have done 100’s. They are highly skilled professionals. They handle every nuance of the short sale. All you do is meet with prospective Buyers and the BPO agent. The best part of working with these professionals? The majority of the time they will have an agreed upon Sales Price from the lender well before the buyer shows up. www.McKissock.com 1-800-328-2008 Feedback Question 13. Is it possible to have a short sale negotiated before the buyer makes an offer? A YES B NO www.Mckissock.com www.McKissock.com 1-800-328-2008 Feedback Question 13. Is it possible to have a short sale negotiated before the buyer makes an offer? A YES B NO www.Mckissock.com www.McKissock.com 1-800-328-2008 As a Realtor for Buyer & as an Investor Things to Know Before You Write an Offer to Buy Hiring an outside Short Sale expert. www.Mckissock.com The newbie negotiator won’t work the bank until an offer comes in. That usually ends up to be a serious commitment of time that ultimately goes nowhere. www.McKissock.com 1-800-328-2008 As a Realtor for Buyer & as an Investor Things to Know Before You Write an Offer to Buy Short Sale Seller Qualifications Find out if the listing agent has received a completed short sale package from the seller. www.Mckissock.com The Sellers agent should have received at least the following: Sellers' hardship letter Tax returns W-2s Payroll stubs Financial statement Bank statements www.McKissock.com Some sellers do not want to cooperate and are slow to return these documents. Some Sellers have no idea these documents are mandatory.. 1-800-328-2008 As a Realtor for a Buyer Things to Know Before You Write an Offer to Buy Number of Short Sale Offers Received www.Mckissock.com Homes priced under market value will receive multiple offers. An agent is not required to disclose the terms of those offers, but you do want to know how many offers you are up against. www.McKissock.com 1-800-328-2008 As a Realtor for a Buyer Things to Know Before You Write an Offer to Buy Number of Short Sale Offers Received Usual Scenario www.Mckissock.com When a short sale home first comes on the market, the first offer will most likely be below list price. The second, at list price. The third offer will be slightly higher, maybe by a $1,000 or $2,000. The fourth offer will be more. You / your Buyers offer needs to beat the competition and still be below market, otherwise it’s a waste of time. www.McKissock.com 1-800-328-2008 As a Realtor for a Buyer Things to Know Before You Write an Offer to Buy The Listing Agent's Short Sale Procedures Although REALTORS are required by the REALTOR Code of Ethics to treat www.Mckissock.com everybody fairly, not every agent is a REALTOR. This means the short sale listing agent may submit only the first offer to the bank. And hold on to the others Withholding other offers might be a violation of the fiduciary relationship. The seller is entitled to receive the highest and best price. And be aware that even if your offer is submitted to the bank, another buyer could outbid you. www.McKissock.com 1-800-328-2008 As a Realtor & Investor There can be no financial contingencies on the real estate contract. No inspection contingencies. All www.Mckissock.com of your due diligence regarding the state of the home should be done prior to submitting the proposal to the lender. The only thing you should be concerned with is getting clear title. www.McKissock.com 1-800-328-2008 PROBLEMS FOR LISTING AND BUYER AGENTS The biggest problem happens when an agent takes a listing on a home that is not yet in default, meaning the seller is still making payments to the lender. During the listing agreement term, if a Notice of Default is filed, this could change the terms of the listing. It now becomes a short sale listing, subject to commission negotiation by the lender. www.Mckissock.com In some states the rules require that agent comments – on MLS - must state that the sale is subject to lender approval and the commission will be divided 50/50 between the agents. www.McKissock.com 1-800-328-2008 PROBLEMS FOR LISTING AND BUYER AGENTS Lenders in a short sale generally discount the commission, paying less than a seller would pay. One listing agent did not includewww.Mckissock.com this verbiage. While in escrow, the buyer's agent insisted that his brokerage was entitled to the fee originally listed in MLS. The listing agent was forced to give part of his commission to the buyer's agent. www.McKissock.com 1-800-328-2008 Poll Question 14. Most sellers realize that they will be required to provide substantial documentation. They are so happy to get out of the problem they are eager to cooperate. A TRUE www.Mckissock.com B FALSE www.McKissock.com 1-800-328-2008 Poll Question 14. Most sellers realize that they will be required to provide substantial documentation. They are so happy to get out of the problem they are eager to cooperate. A TRUE www.Mckissock.com B FALSE www.McKissock.com 1-800-328-2008