INTEGRATED PROJECT PRESENTATION POORNA MADAN PGFMG - 3 OBJECTIVE • To pick up a brand and study about it in details • Give a business proposal and explain how it will work •What are the strategies that it will have to follow in order to penetrate better in the market • To show the entire planning of the project from scratch to how it will be launched THE CONCEPT • To introduce the brand ZARA HOME in India • Bring fashion into the homes of the people and change the meaning of home décor • Take the brand ZARA to another level • RATIONALE THE MARKET: • The furnishing market in India is booming • Expected to touch 20,000 crores by 2012 • Has an average growth of 12% THE BRAND • Zara is now a well established brand in India, benefit for zara home • Contributes 4% to the GDP • Provides employment to 15 million people • It is the bed and bath segment that dominates the genre taking up two thirds of the furnishing segment. • The shift in the industry toward branded products has become more pronounced in the recent past (exposure to international brands) nhttp://www.chillibreeze.com/articles_various/furnishing-textiles.asp . (http://www.india-reports.com/summary/documents/wp-home-furnishing-051108.pdf • People trust the brand, loyal • Zara home is doing good in the International market • Since 2003, 293 stores in 28 countries and still expanding PROJECT SCOPING FORM PROJECT NAME: Getting zara home to India (Brand extension) PROJECT MANAGER/TEAM MEMBERS: Poorna Madan PROJECT GOAL: To bring Zara home to India and creating awareness about the new line of home decor. SUCCESS CRITERIA: • Meeting potential customers • Meeting people who have visited zara home abroad • Introducing the concept of fashionable home decor and taking the furnishing market to another level OPPORTUNITY: • Huge market of furnishing in India, expected to reach 20,000 crore by 2012 •Introducing a new concept of Fashionable home decor • Zara is already an established brand in India and doesn’t need any efforts to make people aware about the brand • Zara home is doing well in other countries, it has 293 stores in 28 countries OBJECTIVES: • To study the furnishing market before establishing the brand in India • To study the market and understand the potential customers • Then accordingly deciding on the strategies to be used • To establish its name in the home furnishing market just like it has established itself in the clothing line ASSUMPTION: The name is so well accepted in India because of its clothing lines that people will try its home decor products too RISKS : Existing brands in the market OBSTACLES: No store in India in order to understand its functioning in details RESEARCH METHODOLOGY RESEARCH OBJECTIVE 1: To study the brand Zara in details and understand its strategies and working RESEARCH DESIGN: Exploratory and Descriptive DATA COLLECTION METHOD: Primary (from stores, work staff), Secondary (internet, articles, essays) RESEARCH OBJECTIVE 2: To study the furnishing market and do the market analysis RESEARCH DESIGN: Exploratory DATA COLLECTION METHOD: Secondary RESEARCH OBJECTIVE 3: To understand what people think of the brand ZARA. RESEARCH DESIGN: Descriptive DATA COLLECTION METHOD: Primary (Brand audit) SAMPLE DESIGN: Sample units: Women Sample size: 15 Sample technique: Judgemental RESEARCH OBJECTIVE 4: To understand the customers of home furnishing products and what they think of ZARA HOME coming to India RESEARCH DESIGN: Descriptive DATA COLLECTION METHOD: Primary (Questionnaire) SAMPLE DESIGN: Sample units: Women between the age of 25 - 45 Sample size: 50 Sample technique: Judgemental RESEARCH OBJECTIVE 5: To study about Zara Home and its working strategies in other countries RESEARCH DESIGN: Exploratory DATA COLLECTION METHOD: Secondary SWOT ANALYSIS STRENGTHS WEAKNESS Well established They play with limited colors Brand strong customers Indian culture demands bright colors too No fashion brand has home décor Fast fashion SWOT OPPORTUNITIES Booming market in India THREATS Increase in demand of branded goods Another fashion brand with same concept (exposure to international brands) No acceptance INDITEX (PARENT COMPANY) • Inditex - large Spanish corporation, the world's largest fashion group • Headquarters – Arteixo, in the province of A Coruña, Galicia, north western Spain. • Runs over more than 5,000 stores worldwide • BRANDS - Zara, Zara home, Massimo Dutti, Bershka, Oysho, Pull and Bear, Stradivarius, Tempe and Uterqüe, and also a low cost brand Lefties • 2008 – Took over GAP INDITEX BY 2011: • On April 20, 2011 - first Zara flagship in Australia • Made its presence in 5 continents, 78 countries • Full-year sales growth of 13% to Euro 12.53 billion • Net worth – US$31 Million http://www.inditex.com/en/who_we_are/our_group http://www.retailangle.com/companynewslisting.asp?company_name=Zara&display_name=Zara) BRAND VISION • To be in tune with the customers and provide them with what they wish • To continuously increase its number of stores and have it’s presence everywhere • Expand itself online BRAND MISSION ZARA contribute to the sustainable development of society and that of the environment with which we interacts BRAND PHILOSPHY Short lead time = more fashionable clothes Lower quantities = scarce supply More styles = more choice and more chances of hitting it right. ZARA • Founded in 1975 by Amancio Ortega • Flagship store of Inditex • Strategy of Fast fashion • Unusual strategy of 0 advertising • 1980 – international expansion with Portugal • 1989 – U.S.A • 1990 - FRANCE ZARA NOW : 2011 • 1557 STORES IN 73 COUNTRIES, STILL COUNTING • 44th most valuable global brands released by brand consultancy Interbrand, Leaving behinh high end fashion brands like HERMES, BURBERRY http://www.inditex.com/en/press/other_news/extend/00000887 http://www.interbrand.com/en/Default.aspx • Zara - valued at USD 8,065 million (EUR 6,056.5 million) 8% higher than the previous year http://thirdeyesight.in/articles/ImagesFashion_Zara_Part_I.pdf MARKET ENTRY STRATEGY FOLLOWS TRHEE TYPES OF STRATEGIES: • COMPANY OWNED – MAXIMUM STORES • FRANCHISING:– SMALL AND RISKY COUNTRIES Eg: Andorra, Iceland, Poland, and the Middle Eastern countries • JOINT VENTURE – LARGER, IMPORTANT MARKETS, BARRIER IN DIRECT ENTRY Eg: Germany, Japan, India MARKET ENTRY IN INDIA: JOINT VENTURE WITH TRENT LIMITED FDI REGULATION – 49% HOLD WITH THE LOCAL RETAILER REF. HAVARD CASE STUDY ZARA INDIA • Launched first store – May 29, 2010, Select city walk (Saket), 18,000 sq. ft • Within 1 WEEK – Promenade and Palladium mall Mumbai • Joint venture with Trent Limited • City walk - Highest one day sale recorded by an international retailer (90 lakh) • Monthly sales of 4-5 crore at every store • 2011 – 6 stores http://www.thirdeyesight.in/articles/zara_pitch.htm PRODUCTS Woman collection: •Coats •Blazers •Dresses •Skirts •Trousers •Jeans •Knitwear •Shirts •T-shirts •Shoes •Handbags •Accessories TRF collection: •Coats •Jackets •Dresses • Skirts •Trousers •Jeans •Knitwear •Shirts •T-shirts •Shoes •Handbags •Accessories KIDS •Girls ( 2- 14 years) •Boys (2-14 years) •Baby girl (3- 36 months) • Mini (0-9 months) Man •Coats and trench coats •Jackets •Blazers •Suits •Knitwear •Shirts •T- shirts •Trousers •Jeans •Basics •Shoes •Bags •Accessories •Home wear STRATEGY: NEW PRODUCTS – 10 DAYS 12,000 DESIGNS EVERY YEAR ARTIFICIAL SCARCITY OF PRODUCTS = INCREASE IN SALES PRICE Zara's scarcity climate allows the company to sell more items at full price The woman collection starts at Rs. 990 and goes up to 12,990 in case of overcoats and jackets The TRF Collection: Starts at Rs. 250 (Ganjees) and goes up to Rs, 5,690 The man collection : Starts at Rs. 990 and goes up to Rs 11,990 The kids collection starts at Rs. 450 and goes up to Rs. 3,690 PLACE DELHI – 3 STORES • Select citywalk, Saket • DLF Promenade, Vasant Kunj • Pacific Mall, Tagore Garden MUMBAI – 1 STORE • Palladium commercial centre PUNE – 1 STORE • Pheonix market city STRATEGY: Inditex for Zara opens stores and outlets that provide the Zara experience at high profile locations to set the image of the brand as being trendy, hip, high fashion and accessible BANGALORE – 1 STORE • Whitefield ( 3RD November 2011) PROMOTION Strategy of 0 advertising Spends only .3% of its sales on promotion and advertising PUBLIC RELATION TOOLS: • Stores • Launch event – RED CARPET • Catalogues, look books, campaigns (website) • Facebook • Style shoots PERSONAL SELLING: • Newsletters BELOW THE LINE ACTIVITY: • Cash back THE BRAND ‘ZARA’ ZARA BY IT’S FOLLOWERS What comes to your mind when you hear the brand name ZARA? Fast fashion, innovation, value for money, huge store, its logo, bright colours at the trf section, puffed sleeves t-shirts What do you feel of others who wear Zara? What do you feel of yourself when you wear Zara? What other brands are you aware of which are like Zara? How do you compare the brand Zara with other brands? Experimental, brand conscious, well dressed, trendy, updated with fashion Stylish, confident, happy, content, comfortable, chic, exclusive, fresh Nothing beats Zara, Forever 21, Vero moda, Mango, Promod Not fast but fastest fashion, Variety, price, availability of colours, quality BRAND IDENTITY PRISM PICTURE OF SENDER PHYSIQUE PERSONALITY INNOVATIVE, TRENDSETTER, MAGNETIC, THE LOGO, THE STORE E X T E R N A L I Z A T I O N RELATIONSHIP DEPENDENT ON THE BRAND, GOOD QUALITY, AFFORDABLE PRICE FASHIONABLE, FRESH, CHIC, TASTEFUL KAPFERER’S BRAND IDENTITY PRISM CULTURE EUROPEAN, SUSTAINABLE, FAST FASHION SELF IMAGE REFLECTION CONFIDENT, STYLISH UPDATED, TRENDY, EXPERIMENTAL, ONE OF THEM CONTENT PICTURE OF RECIPIENT I N T E R N A L I Z A T I O N I LOVE ZARA: MEMORIES AND THOUGHTS “MY TRIP TO A MALL IS INCOMPLETE IF I DON’T VISIT ZARA” “I LOVE ZARA SOO MUCH THAT IF IT WAS A MAN I WOULD HAVE MARRIED HIM, LOL!!” “ I DEPEND ON ZARA , IF I HAVE TO GO SOMEWHERE AND NEED SOMETHING TO WEAR I KNOW I WILL FIND SOMETHING AT ZARA” “I CAN NEVER FORGET MY 21ST BIRTHDAY DRESS THAT I GOT FROM ZARA 2 YEARS BACK, I LOVE IT!!” “MY BOYFRIEND GIFTED ME 2 DRESSES FROM HIS FIRST SALARY, THE DRESSES ARE VERY PRECIOUS TO ME“ VALUE PROPOSITION FUNCTIONAL BENEFITS: EASY ACCESS TO LATEST FASHION AT AN AFFORDABLE PRICE EMOTIONAL BENEFITS: WEARING THE LATEST FASHION, HAVING THE BEST OF CLOTHES , CONTENT SELF EXPRESSIVE BENEFITS: STYLISH, EXCLUSIVE ZARA HOME • Youngest commercial format by Inditex • Created in 2003 • Part of Zara • Most of its products are textiles: bed, table and bathroom linens • Brings Fast fashion to home furnishing • Has 295 stores in around 30 countries PRODUCTS TO BE LAUNCHED BEDROOM BATHROOM LIVING ROOM TABLEWARE HOMEWARE BODY AND BATH MERCHANDISE MIX PRICE The pricing would be similar to that in DUBAI. (REFERED) The products would be between the range of Rs. 500 – Rs. 20,000 BEDROOM: Rs. 950 – Rs. 15,000 (for some specific quilts) BATHROOM: Rs. 450 – Rs. 3000 DINNERWARE: Rs. 900 – Rs. 8000 (dinner sets) LIVINGROOM: Rs. 900 – Rs. 18,000 (some rugs) HOMEWEAR: Rs. 900 – Rs. 3000 BATH AND BODY LINE: Rs. 250 – Rs. 1500 PROMOTION Zara already has a very strong name, benefit for Zara Home PUBLIC RELATION: • CATALOGUE, LOOKBOOK, CAMPAIGNS • FACEBOOK – Creating a Zara home India page, posting about its opening on the Zara clothing page • EVENT: Red carpet event in the store, only by invitation done by propaganda events INAUGRATION BY TWINKLE KHANNA • HOME STYLIYST • Cash back • Delivery • Coupons at Zara clothing • Gift Vouchers: i) Rs. 10,000 gift card for Rs.7500 ii) Rs. 12,500 gift card for 15,000 COST OF THE EVENT INVITATION : A CARD IN A BOX : Rs. 300 per card CATALOGUE: Rs. 250 per catalogue CANDLE: Rs. 100 per piece TOTAL COST = 650 per piece INVITES = 350 Approx Total cost = Rs. 2,27,500 EVENT: ORGANIZED BY PROPAGANDA EVENTS F&B = Rs. 2500 per person Total cost = Rs.2500*350 = Rs. 8,75,000 approx DÉCOR, EVENT AND ORGANIZATION FEE :Rs.2,00,000 PLUS THE FEE FOR CALLING TWINLE KHANNA = Rs. 10,00,000 Total cost = Rs. 20,75,000 TOTAL COST : Rs. 23,02,500 approx INTEGRATED MARKETING COMMUNICATION TABLE JANUARY FEBRUARY EVENT GIFT GIFT VOUCHERS VOUCHERS STYLE SHOOTS FREE DELIVERY FREE DELIVERY MARCH APRIL MAY JUNE STYLE SHOOTS COUPONS FREE DELIVERY STYLE SHOOTS FREE DELIVERY -------- FREE DELIVERY FREE DELIVERY CASH BACK ON CASH BACK ON CASH BACK ON CASH BACK ON CASH BACK ON CASH BACK ON PURCHASE PURCHASE PURCHASE PURCHASE PURCHASE PURCHASE ONLINE ONLINE ONLINE ONLINE ONLINE ONLINE PROMOTIONS PROMOTIONS PROMOTIONS PROMOTIONS PROMOTION PROMOTION HOME STYLIST HOME STYLIST HOME STYLIST HOME STYLIST HOME STYLIST HOME STYLIST AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER --------- COUPONS COUPONS FREE DELIVERY FREE DELIVERY JULY ---------FREE DELIVERY ---------FREE DELIVERY COUPONS FREE DELIVERY FREE DELIVERY CASH BACK ON CASH BACK ON CASH BACK ON CASH BACK ON CASH BACK ON CASH BACK ON PURCHASE PURCHASE PURCHASE PURCHASE PURCHASE PURCHASE ONLINE ONLINE ONLINE ONLINE ONLINE ONLINE PROMOTIONS PROMOTIONS PROMOTIONS PROMOTIONS PROMOTION PROMOTION HOME STYLIST HOME STYLIST HOME STYLIST HOME STYLIST HOME STYLIST HOME STYLIST PLACE 1st STORE, Year 1 • SELECT CITYWALK, Saket • Exclusive Store in Delhi • AREA: 8000 Sq. Ft • RENT: 500 Rs per sq ft. • INTERIORS: 2000 Sq. Ft 2nd STORE, Year 2 Palladium mall, MUMBAI AREA: 8000 sq. ft approx RENT: 300 sq. ft INTERIORS: 2000 Sq. ft CONSUMER PROFILE SEGMENTING DEMOGRAPHICS: AGE: 22 YEARS – 45 YEARS INCOME: UPPER MIDDLE CLASS – UPPER CLASS OCCUPATION: WORKING WIVES, YOUNG ENTERPRENEURS, INTERIOR DESIGNERS, HOUSEWIVES. TARGETING DEMOGRAPHICS: AGE: 25 Years – 35 years GEOGRAPHICS: Delhi – Saket, Greater Kailash, Model town, vasant vihar INCOME: UPPER MIDDLE CLASS PSYCHOGRAPHICS: Fashionable, brand conscious, home lovers, calm, peaceful. OCCUPATION: WORKING WIVES, YOUNG ENTERPRENEURS GEOGRAPHICS: South Delhi – Vasant Vihar and Saket. Nearby areas of Select Citywalk. PSYCHOGRAPHICS: Home lovers, fashionable. PEOPLE’S REACTION ON ZARA HOME COMING TO INDIA “I love doing decorating my home and if something like zara home enters Delhi, I would be glad” “I hope Zara home turns out to be like Zara, good stuff, stylish, something that stands out and affordable” “I have been to its store in Dubai at the Dubai Mall, they have beautiful stuff. Its classy and different” “My mom likes what I buy from zara, she likes the brand, I think she would definitely go for Zara Home” POSITIONING WHAT MAKES ZARA HOME DIFFERENT? Innovation: not to stop but always producing new things based on customer desires and changes in market. The brand aims to provide its customers with a fashionable home decor line at lower prices, which makes the brand popular Manufactures products according to the demands of the customers, react instantly Adds new products to the collection in every 10 – 12 days COMPETITOR ANALYSIS GOOD EARTH PURE Products Fine tableware,cutlery, glasses, luxuriois bed linen, cushions, pillows, kurtas, bath and skincare products Products Furniture, bed & bath, home accent, tableware, mirror, wall art, lighting and floor covering Price STARTS AT rs. 500 – rs.3,00,000 Price Rs. 500 – 50,000 Place Dlf place, new delhi Place 10 stores. Delhi -3, mumbai – 3, bangalore – 1, hyderabad – 1, Chennai – 1, singapore – 1 Promotion Newspapers, magazines Promotion Gift vouchers, personal seller, bride wishlist, delivery PERCEPTUAL MAPPING HIGH HIGHLY INNOVATIVE ZARA HOME GOOD EARTH PURE HIGH LOW PRICE LOW NO INNOVATIVENESS BRAND ELEMENTS – ZARA HOME NAME – ZARA HOME : SIMPLE, LIKABLE, EASY TO REMEMBER LOGO : VERY CLEAR, DIRECT, RIGHT SIZE (FIT BOTH THE EYES) COLOURS -BROWN : Color of earth WHITE - Purity PACKAGING - PAPER BAGS : ECO FRIENDLY STRATEGIES OF ZARA HOME BUSINESS STRATEGY DIFFERENTIATION: • ADDS FASHION TO HOME DÉCOR • ADDS NEW PRODUCTS IN EVERY 10 DAYS • GOOD QUALITY AT AVERAGE PRICE MARKET COVERAGE EXCLUSIVE: • TWO STORES – NEW DELHI AND MUMBAU • STRONG CIRCLE OF INFLUENCE • WEEKENDS – PEOPLE FROM DIFFERENT CITIES VISIT • HUB FOR WORK CHANNEL STRATEGY PULL: • TARGET END CONSUMERS DIRECTLY • CUSTOMERS SEEK THE PRODUCTS SALES SALES VALUE (YEAR 1) SALES VALUE (YEAR 2) SALES VALUE= SALES QUANTITY *AVERAGE SELLING PRICE SALES QUANTITY = 13350 + 12% Growth + 13350 Monthly sales = 13350*2500= Rs. 3, 33, 75,000 ANNUAL SALES = 28300*2500*12 = Rs 84,90,00,000 Annual sales = 3, 33, 75,000*12 = Rs. 40, 05, 00,000 PRELIMINARY EXPENSES SPF SALES PER SQUARE FEET Year 0 Preliminary Expenses Rs. (Year 0) Legal Expenses 40,000 Brand Launch costs (Marketing) 24,57,500 Other preliminary expenses - Total 24,97,500 Rs. Year 1 - SPF= SALES/SIZE OF THE STORE Monthly SPF = 3, 33, 75,000/8,000 = Rs. 4170 24,00,000 Annual SP = 40, 05, 00,000/8000 = Rs. 50062 Year 1 Annual SPF = Rs 84,90,00,000/16,000 = Rs. 53065 24,00,000 INITIAL INVESTMENT Initial investment Total initial investment in fixed assets Interiors Other Fixed Assets Building Total Fixed Assets Pre operative expenses Working Capital Investment (20% of First year Sales) Opportunity cost of existing fixed assets Initial Investments Total (YEAR 0) OVERHEADS Year 1 1,50,000 1,50,000 1,60,00,0 1,50,00,0 00 00 40,000 40,000 N.A N.A 1,61,90,0 1,51,90,0 00 00 24,00,00 24,97,50 0 0 8,01,00,0 16,98,00, 00 000 18,73,90, 9,87,87,5 000 00 Office and Administration Overheads Year 1 Monthly Rentals (Rent per store*Area *12*Number of 500*800 Stores) 0 =40,00,0 00 Electricity 1 ,75, 000 Salary Annually Year 0 500*8,000* 12*1= 4,80,00,000 1,75,000*1 2 =21,00,000 27,36,000 2,28,000 Depreciation 54,72,000 67,2000 5,600 Other Office Overheads Total Selling and Distribution Overheads Advertising and Sales promotion ( .3% of Sales) Logistics (1% of Sales) Other Selling Overheads 300*8000* 12+4,80,00, 000 = 7,68,00,000 42,00,000 n.a n.a 44,08,60 0 5,29,03,200 41,900+67, 200 = 1,09,100 n.a 8,65,81,100 12,01,500 1,00,125 25,47,000 40.20,000 35,000 n.a Total 80,40,000 n.a 52,21,500 1,35,125 1,05,87,000 COST SHEET COST SHEET Cost of Finished Goods Monthly Annual (Year 1) INCOME STATEMENT Annual (Year 2) 73,42,50 8,81,10,000 15,56,50,00 0 0 PROJECTED INCOME STATEMENT ( Product Cost * Units Sold) Add Other Direct Costs 0 Cost of Goods Sold Add Office & Administration Overheads Rent Sales 0 73,42,500 8,81,10,000 15,56,50,00 0 40,00,000 7,68,00,000 Gross Profit 4,80,00,000 Electricity Salary Depreciation Add Selling & Distribution Overheads Advertising & Sales promotion Logistics 1 75,000 2,28,000 5600 44,08, 600 42,00,000 21,00,000 27,36,000 54,72,000 67,200 1,09,100 5,29,03,200 8,65,81,000 1,00,125 35,000 80,40,000 Discount (10% of sales) 8,49,00,000 4,00,50,000 Add Interest cost ( Interest Rate * Loan) Total Cost Office and Administration Overheads 9,54,87,000 4,52,71,500 18,62,84,70 33,77,18,00 0 0 0 0 0 In Rs. 40,05,00,0 00 8,81,10,00 0 31,23,90,0 00 Less Interest on Loan Less Preliminary Expenses ( Written Off- 1/5th of preliminary expenses) 24,97,500 Selling and Distribution Overheads EBT Less: Income Tax @33.99% EAT (NET PROFIT) 18,62,84,70 33,77,18,00 0 0 In Rs. 5,29,03,20 0 4,52,71,50 0 21,42,15,3 00 0 25,47,000 12,01,500 Year 2 84,90,00,000 15,56,50,000 69,33,50,000 Less =Operating Profit (EBIT) 40,20,000 Cost Of Sales Less Cost of Goods Sold : Year 1 21,17,17,8 00 7,59,08,94 9 13,97,54,9 20 8,65,81,000 9,54,87,000 51,12,82,000 0 24,00,000 50,88,82,000 17,29,68,991 33,59,13,009