IT Health Checks

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Software AG
IT Health Check
Overview
alex Burggraf
Principal Systems Engineer
(415) 690-3176
©2013 Software AG. All rights reserved.
IT Health Check Diagnostics Report | Date | Seite 1
IT Health Check
• What is an IT Health Check?
• IT Health Check Preparations
• IT Health Check Diagnostics Report
• Scheduling an IT Health Check
• Questions
2 |
©2014 Software AG. All rights reserved.
IT Health Check - Overview
• Free one day Engagement performed by Software AG that helps to:
• Identify key issues that may prevent your business from working as well as it could
• Discover new ways to optimize your environment
• Increases the value Software AG provides to you and your ongoing investment in
Software AG technology and solutions
• Customer Executive Sponsored
• Performed at Customer Site
• Customer Participants:
• Executive Management
• Technical Users
• Business Users
• Software AG Participants:
• Account Executive
• Systems Engineer
• IT Architect
3 |
©2014 Software AG. All rights reserved.
IT Health Check Preparations
In order to get the most value out of the Health Check, following reports and
information should be provided to Software AG prior to the Health Check:
• ADABAS shutdown statistics of Production databases
• Adabas Reports (ADAREP’s) of Production databases
• CPU utilization in each of the environments (Prod, Test, QA, Dev, etc.)
• NATURAL parameters (online and batch) of Production environments
• Number of NATURAL object per Production library
• LIST COUNT * output per library
• NOCSTAT report for Production NATURAL environment
4 |
©2014 Software AG. All rights reserved.
IT Health Check – Sample Agenda
• Introduction
• Sponsor kick-off remarks
• Objectives
• Ground rules, housekeeping, etc.
• Major Business Initiatives
• Strategic initiatives
• Key business activities
• Common or problem tasks
• Critical Success Factors per initiative – technical, financial, organizational,
etc.
5 |
©2014 Software AG. All rights reserved.
IT Health Check - Agenda
• Existing Systems and Software Products
•
•
•
•
•
Systems relevant to Key Initiatives
Products to support these Systems
Application Review
Database Management
Technical infrastructure review
— Operating System
— Security
— Performance
• Personnel support
•
•
•
•
•
•
6 |
Time to Implement New Business Functions
Application Maintenance Efforts
Key application, information, infrastructure and personnel needs
Strengths and Areas for Improvement
Prioritization of Areas of Improvement
Review and Close
©2014 Software AG. All rights reserved.
IT Health Check Diagnostics Report
Within a few weeks following the IT Health Check, you will be presented with an
“IT Health Check Diagnostics Report” containing the following:
• Software AG’s Understanding
• Major Business Activities
• Critical Success Factors
• Existing Systems and Software Products
• Systems Relevant to Key Initiatives
• Software AG Products Owned
• 3rd Party Products Owned
• Functional Application Review of each application which contains:
• Overview of Application
• Application Needs
— Applications Usability – missing functionality, accessibility, etc.
— Data Accessibility – end user access, synchronization with other systems, etc.
©2014
Software AG.
All rights
7 |Check
IT Health
Diagnostics
Report
| reserved.
Date | Page 7
Chapter Title
IT Health Check Diagnostics Report (cont.)
• Database Management Overview and Needs
• Technical Infrastructure Overview and Needs
• Personnel Overview and Support Needs
• Recommendations
• How You and Software AG can work together to determine “Next Steps”
MANAGE
©2014
Software AG.
All rights
8 |Check
IT Health
Diagnostics
Report
| reserved.
Date | Page 8
Chapter Title
Scheduling an IT Health Check
• Speak to your Software AG Account Executive, or
• Fill out the IT Health Check Form
OPTIMIZE
MANAGE
©2014
Software AG.
All rights
9 |Check
IT Health
Diagnostics
Report
| reserved.
Date | Page 9
Chapter Title
Thank You!
©2014 Software
Allreserved.
rights reserved.
10©2013
| Software
AG. All AG.
rights
For internal use only
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