Care and Justice Services
South Africa
Presented by Frikkie Venter
Managing Director
MANGAUNG CORRECTIONAL
CENTRE
(MCC)
What is a PPP?
degree of risk transfer to private party
Outsource
PPP
•Capitalisation is
for Government
account
Private party:
• Finances (whole or most)
• Designs
• Builds
• Operates
• Maintains
Government purchases
complete service and/or
enables business
Fixed assets belong to
government
•Government buys
specific services
but retains risk
•Fixed and
movable assets
belong to
government
Privatise
•Assets
purchased
•Liabilities
purchased
Government
has regulatory
function only
What is a PPP?
Traditional payment mechanism
Example: Govt-built and operated project
Payment
(Rands)
Overruns
Delay
costs
Construction/
development
Overruns
Operating costs
0
3
10
Time (years)
15
What is a PPP?
PPP payment mechanism
Example: PPP Project
Payment
(Rands)
Construction
Period
No initial
payment by
Govt
0
Operational period
Pre-set payment by Govt
against delivery
2
10
Time (years)
15
DCS
Management
Contract
Shareholders
Concession Contract
Shareholders
Agreement
BCC
Loan Agreements
Inter-creditor Agreement
Sponsors
Construction
Sub-contract
Lenders
D&C JV
Murray & Roberts
Fikile Projects
O&M JV
GSL
Vulindlela Holdings
Mangaung Correctional Centre
Introduction
Mangaung Correctional Centre (MCC), is situated outside
Bloemfontein

2928 adult, male, sentenced, Maximum Security, inmates

25 Year Contract

Managed in terms of defined contractual outcomes that
focus on:
•
Delivery of
action
a Developmental approach – White Paper in
History of MCC
•
On 10 March 1999, the Minister announced that
the Ikhwezi-Consortium was awarded the 2928bed maximum security centre in Bloemfontein.
• Further negotiations followed and the contract was
signed with the Department of Correctional
Services on 24 March 2000.
• Construction work commenced on site on 1 April
2000 and was completed by 30 June 2001.
• MCC became operational on 1 July 2001.
Inmate Population
Different Offences
1400
1200
1000
800
600
400
200
0
S/O - Rape Economical
Robbery
Murder
Sentence length
Danger persons
6
Habitual Criminal
29
Life sentence 25 years
236
Life sentence 20 years
507
20 years and longer
449
Total
385
15-20 years
455
10-15 years
366
7-10 years
121
5-7 years
143
3-5 years
231
2-3 years
0
200
400
600
Age Distribution
938
21-24
1410
25-35
36-45
46-55
56-60
61-65
66-69
179
338
14
2
4
43
70 and older
Services Rendered
Scope of Operations



Like any other correctional centre of DCS, MCC is
governed by the Correctional Services Act (111 of
1998) and has to abide to all relevant legislation.
In addition to the above MCC has to comply to specific
contractual outcomes as specified by Government in
the Contract between the two parties.
The following contractual outcomes are seen as the
most relevant for the purpose of this presentation:
Staffing

563 (481-G4S) employees of which 86% are
from previously disadvantaged communities
 29% women work within this all male offender
correctional centre
 3 disabled people work for us
 Follow a 7 work day establishment

Safe Custody of inmates
 Safe environment
 Decent Conditions and meeting inmates needs
 Addressing inmates’ needs in a structured approach
 General
 Community Involvement
 Achievements/Awards
 Remarks from external visitors
1. Safe Custody of inmates
In compliance with the relevant Legislation and contractual
requirements regarding the safe custody of inmates entrusted to our
care, the following extraordinary measures are in place at MCC.
Risk assessment
•
Admission assessment.
•
Intelligence System
•
Searching program
•
Security system
•
Incident management
2. Safe environment
Contractually the Contractor has to maintain order, control, discipline
and a safe environment for staff and inmates. This is complied with by
means of the following:
Ensure that maintenance to cells/buildings does not enable
inmates to escape:
Ensure that inmates who are not complying with rules do not
destabilize the operation of the centre

A
specially trained group of employees (Emergency Support Team)
are the only employees who are allowed to use force, with approval
from DCS.
2. Safe environment
continues


Comprehensive incident and command arrangements.
The Contractor is fully responsible for Health and Safety. Drug
control is a priority for the Company and we are very successful
due to:
 Effective searching of all employees, visitors and inmates.
 Mandatory Drug Testing when necessary.
 Use of Sniffer drug dogs.
 Effective intelligence system
3. Decent conditions and meeting
inmates’ needs
The following extraordinary measures are in process at MCC:
Induction process:
•
Assessment System for Prisoners (ASP) and Sentence Plan for
each individual inmate.
•
Signing of a compact agreement by inmates.
Visits to inmates:

48-Hour pre-booking system.

Daily visiting hours.

Special accommodation for children who visit.
3. Decent conditions and meeting
inmates’ needs
Family contact:

Inmates to receive mail within 24-hours after receiving at MCC.

One free letter (stationary and postage) per week.

Unlimited telephone calls at inmate cost.
Inmate clothing:

All inmates to be issued with adequate range of blue coloured
clothing. Range of clothing specified by Contract.

Distinctive range of clothing to be worn by inmates who poses an
escape risk.
3. Decent conditions and
meeting inmates’ needs
Food services:

Food services are outsourced to a sub-contractor.

Three nutritious meals are provided on a daily basis.

Menus developed and approved by Food Services sub-contractor’s
dietitian.

Special diets i.e. therapeutic diets will be provided when prescribed
by a medical doctor and religious diets as recommended by the
Chaplain. All other inmates will receive a high fiber/high protein
diet. All qualifying HIV positive inmates receive a supplementary
diet. .
3. Decent conditions and
meeting inmates’ needs
Healthcare Services:
 Healthcare services - available 24-hours a day.
 A fully equipped chemist, x-ray facility, doctors’ consultation
rooms, dentist facility, emergency treatment room form part of the
centre.
 Healthcare is also provided in the housing blocks (units).
 There is a medical program in place for the following category of
inmates:
 Mentally ill
 Chronically illness
 Those who present a suicide and self-harm risk (SASH).
Access to Health Care
Profession
Nr of Contacts per
year
Doctor
5938
2.02 times a year
Nurse
196080
66.28 times a year
Specialists/Dentist 4150
1.41 times a year
4. Addressing inmates’ needs in a
structured approach
A
proper assessment is followed up with a proper sentence plan for
individual inmates.
All
inmates follow a structured day program which ensures that they
are unlocked from 07h30 in the morning and are only locked up again in
the evening at 19h30:
•
The structured day program consists of two shifts, a morning and
afternoon shift.
•
Inmates are scheduled to attend work/programs while the other
group will be scheduled to participate in free activities. (Sport,
recreation etc.)
4. Addressing inmates’ needs in a
structured approach
Structured day program
The Structured Day Program is scheduled to accommodate movement
management of inmates as well as space management. It is compiled
around eight key components, namely:

Work

Education

Vocational training

Physical education

Counselling

Domestic activities

Lifestyle options
4. Addressing inmates’ needs in a
structured approach
Inmate Care and Empowerment:
The aim of Inmate Care and Empowerment is to provide:
•
•
•
A caring and empowering environment
Opportunities and programs for development.
Inmates have the opportunity to be accountable and responsible
citizens.
4. Addressing inmates’ needs in a
structured approach
Education department:
Mother Tongue
 ABET Level 1 – 4
 Grade 11
 Grade 12
 Tertiary studies (own financial responsibility and Grade 12 prerequisite).

4. Addressing inmates’ needs in a
structured approach
Vocational Training:
•
Basic computer/Business Skills
•
Office machine Operator
•
•
•
•
Candle Making
Garment Making
Home Care
Horticulture
• Upholstery
•
Cleaning Services
•
Hobby Making (Box making)
•
Entrepreneurial Skills
•
Leatherwork
•
Woodwork
4. Addressing inmates’ needs in a
structured approach
•Assessment of ALL offenders within 2 weeks of arrival to determine
strengths, needs and challenges
•2928 offenders has an Individual Sentence Plan which is reviewed
twice a year
•40 hour activity week for each offender
•Structured day Programme
•12 hours unlocked per day
•91% matric pass rate for the past 7 years
•4620 Certificates for Educational and Vocational Achievement awarded
until end of 2008
•Literacy rate increased by 92.15%
4. Addressing inmates’ needs in a
structured approach
Social work services:
Social workers (10) and Social Auxiliary Workers (PDSO’s) (15) render
holistic programs to inmates to develop their knowledge, skills and values
as follows:
• The facilitation of these programs address offence specific needs and
have as their aim to address remorse and guilt to enable the inmates
to develop victim empathy and restore justice.
• The outcome of these programs focus on addressing the challenges of
life in a way that will reflect accountable and responsible
citizenship.
4. Addressing inmates’ needs in a
structured approach
Psychological services:
•
4 Psychologists focus on the offending behaviour of inmates in
order to address those factors that initially contributed to the inmate’s
criminal behaviour.
•
The facilitation of psychological programs aims at addressing
offence specific needs and develops remorse and guilt to enable
the inmate to be in a position to extend victim empathy and restore
justice. .
4. Addressing inmates’ needs in a
structured approach
Activities and leisure:
•
•
Activities aim to ensure that sport, recreation and sport
administration programs are provided to all interested inmates to
encourage and stimulate self-development.
Fourteen activity officers are employed and they are engaging at
least 900 inmates a day
4. Addressing inmates’ needs
in a structured approach
Library services:
•
A fulltime appointed librarian ensures that the library is sufficiently
stocked and that inmates get the opportunity to make use of these
services either in the library or in the living units via a trolley
service.
•
An average 3630 books are issued to inmates per month.
•
To enable this, a schedule of rostered attendance at the library is
used.
•
Each inmate receives two opportunities per week to access the
library services, but can access the trolley service daily
4. Addressing inmates’ needs in a
structured approach
Industries:
 MCC
believe that it is essential that inmates receive the
opportunity to work in an industrial environment to
establish workplace ethics and workplace discipline.
•
During the production phase, inmates are trained in line
with acceptable industrial standards and are taught how
to master production work.
•
Qualified contractors train inmates in the manufacturing of
clothing, metal work and bread production.
4. Addressing inmates’ needs in a
structured approach
Religious Care:
A full time Chaplain supported by fifty-three external religious
workers from 31 different churches/faiths are involved in providing
religious care to inmates. The following services are rendered:

Church services for all dominations

Small group discussions

Prayer meetings

Personal interview or counseling

Religious teaching
5. General
MCC
has to submit a Strategic Plan for the MCC to the Department of
Correctional Services (DCS) every 5 years. This strategic plan has to
be in line with DCS’s “White Paper” and other guidelines as indicated
by DCS.
DCS
has a Correctional Services Controller on site at Mangaung
Correctional Centre. The Controller and his staff have unrestricted
access to the Centre at any time.
All
employees of MCC have to be fully trained in their duties and
functions that are pre-approved by the Commissioner of Correctional
Services. All staff undergo continuation training of 40 hours per year.
6. Community Involvement
The
Mangaung and Free State communities have benefited directly as
a result from skills development and training of offenders:
1015 school desks were donated to ten (10) under privileged schools
75 tons of vegetables from the horticulture gardens donated to
Shelters, Children’s homes, Centres for people with disabilities and the
elderly
Three (3) Victim support rooms at local Police Stations revamped and
equipped with furniture and toys manufactured by offenders. The next
victim support room will be revamped in September during the 16 days
of activism against violence against women and children
7500 Candles donated to CANSA as part of their annual “Relay for
Life”.
6. Community Involvement
•
Life Solutions Program – Employees of MCC facilitate courses
on skills development for children who are in conflict with the
Law;
•
Participation in the yearly “16 Days of Activism Against
Woman and Child Abuse” campaigns since 2006;
•
Refurbishing of Victim Support Rooms at SAPS Police
Stations since 2006;
•
Community Indabas take place on a regular basis.
7. Achievements/Awards






NOSA Health and Safety Audit – Five star rating awarded (2009)
Free State Premier’s Award – Gold Award in the Private Sector,
State Agencies and Para-statals section (2007, 2008)
Best ABET Adult Learning Centre in the Free State (2007,
2008,2009)
SAFMA - Facilities Management Project of the Year Award –
(2005)
Risk Manager of the Year: Ronsley Phillips MCC Safety Health and
Environmental Supervisor
Mangaung Correctional Centre International winner at the NOSA
awards in the Section Health & Social Work other community,
Social and personal services, activities, education public
administration and defence
8. Remarks received from external
visitors

Martin Neary (Former British Commissioner of Correctional
Services) – “I found the day absolutely fascinating and I am left
entirely convinced about the feasibility of running a prison of
similar size in the UK. I have seen very few prisons anywhere in
the world that I would consider to be better that yours.”

Me. R. Reddy (OSW, The Presidency) – “ Excellent institution with
use of technology and humane development as a concept for
rehabilitation. This is a benchmark for other prison centres to
emulate it as a best practice for correctional services in South
Africa”.
8. Remarks received by external
visitors

The South African Minister of Corrections, The Honorable
Ngconde Balfour MP during a certification ceremony for inmates
at the facility said:
 “…You have proven that rehabilitation of offenders is not a
dream and if done consistently with clear outcomes it can be
achieved. In this regard, I want to acknowledge the work done
by the management and personnel of Mangaung.
 …They (management and personnel of Mangaung) are going
well beyond expectations and the inmates are the main
beneficiaries of this approach.”
Challenges
 Changes to Parole Policy – Addressed
ARV Policy – In Process of being addresses
 Drug resistant TB – Addressed
Gang phenomenon – Addressed through Gang Strategy
Communication with the Customer

Challenges continues

To establish such good working relationships with our colleagues at
DCS that the partnership can serve as an example to others and be
utilized effectively for knowledge transfer. Research by professor
Tapscott on Best Practices in centres concluded that 53 of the 84
best practices were identified in the two private Centres in SA;

To manage the Contract cost effectively without impeding on service
delivery; taken into account unforeseen price increases, (ESKOM)

To retain staff, notwithstanding the fact that external institutions are
recruiting our staff, due to the high quality of training and
development which we deliver to our employees.