Operations and Supply Chain Management
Spring 2014
BA 662-2, Course # 20327
Tuesdays 7:00pm - 9:40 pm, Location: EBA-339
Instructor:
Mailing
Address:
Office:
Office Hours:
Class Times:
Website:
Robert Showghi
Email:
5500 Campanile Drive
College of Business
Phone:
Administration
San Diego State
University
San Diego, CA 92182
Student Services Building East 3322
rshowghi@mail.sdsu.edu
(619) 594-5316 (Dept.)
(619) 594-3675 (Fax)
Tuesdays and Thursday: 3:30pm – 4:45pm
(Appointments are strongly recommended)
When contacting me by email, please Add “BA 662” in the Subject
line. I will respond to your email as soon as possible, but it may take as
long as 24 hours as I am also working on other projects.
Please re-contact me if you don’t receive a response within 24 hours.
BA 662 – S2: Tuesday 7:00 – 9:40 EBA 339
https://blackboard.sdsu.edu
COURSE DESCRIPTION AND OBJECTIVES: Operations and Supply Chain
Management - BA 662 is concerned with the production and distribution of goods and
services with attention to minimizing costs and enhancing quality. The survival and success
of the organization is due, in large part, to how well it plans, schedules and controls the
acquisition and utilization of its resources. The O/SCM field is broad ranging, dealing with
the entire supply chain, and utilizes a host of tools and techniques. This course is designed to
provide an overview of basic managerial concepts and quantitative techniques associated
with the management of operations. Strategic, tactical and operational issues are discussed
along with the use and applications of quantitative techniques for managerial decisions.
COURSE MATERIALS:

Textbook: Operations Management, Tenth Edition, by Heizer & Render, Prentice
Hall, 2014. (There are different versions of this text, e.g., bound, unbounded, e-book
– the choice is yours). You can also use earlier or international versions of the text as
they contain about the same level of information - if you choose to use these make
sure you note the differences with the Tenth edition. There is a copy of the text on
reserve in the library. Oversight

Blackboard (http://blackboard.sdsu.edu): The course website can only be accessed by
those who are officially enrolled in the course. Your blackboard username and
password are the same as your RedID and University PIN that you use to access
WeblPortal and other SDSU services.

MyOMLab/Study Plan: This on-line system is created by the text publisher (Pearson). It
provides students with learning aids, topic related problem exercises, sample Quiz for
each chapter, etc. The use of MyOMLab is strongly recommended.
To register for MyOMLab:
1. Go to pearsonmylabandmastering.com.
2. Under Register, click Student.
3. Enter your instructor’s course ID: showghi95052, and click Continue
Note: crashers can sign up for the Free 17 day trial version in order to keep up with class
during the ADD/DROP period

Software: Microsoft Word and Excel are needed to complete homework assignments.
Excel templates are available on Blackboard.

Other Material (Required): Students are required to bring Scantron Form No 882-E
(long green form) for each exam. The following must be CLEARLY PRINTED on
the Scantron form:
o Student name (Last, first)
o Red ID number
o Exam booklet number and version (from coversheet of exam booklet)
o [Students must also PRINT their name on the coversheet of the exam booklet]

Lecture Notes: Copies of slides will be posted on Blackboard after each lecture.
MBA PROGRAM GOALS: MBA students will graduate with:



A solid foundation in theoretical concepts and managerial skills needed to lead
business organizations.
The ability to analyze environments in which managers make and implement
business decisions.
The skills to formulate, communicate, and coordinate strategies to solve business
problems and pursue opportunities.
BA 662 contributes to these goals through its student learning outcomes (SLOs). The primary
SLOs for this course are:
 Define the role of Operations and Supply Chain in an organization and its interactions
with business functions such as Accounting, Finance, and Marketing.
 Develop the basic business and operations strategies for increased productivity and
competitiveness for service and manufacturing.
 Use descriptive and optimization models and incorporate cost drivers to improve
general business decision making.




Design quality management strategies, techniques and tools for improved customer
satisfaction.
Identify issues in inventories and resources for an organization and use basic models
to improve its management.
Plan the basic scheduling for a project and its management.
List and apply lean operations principles.
EXPECTATIONS & INSTRUCTIONAL APPROACH: I incorporate a
variety of teaching approaches and methods in this class. These include lecture, class
discussion, reading assignments, review of sample problems, etc. Your questions and
participation in class will enhance your learning experience. Please keep up with the readings
and contribute during discussions and activities. All students are expected to prepare and
contribute to the discussions in class. Class participation grade may be assigned at my
discretion.
CLASS ATTENDANCE & PARTICIPATION: Students are expected to attend
every class session. Attendance is your responsibility, but I do not plan to take class roll. This
class requires a considerable amount of team efforts. Each week we will set aside some time
(5-20 minutes) for working on the team assignments. As such, it is imperative that you attend
all sessions so the team does not suffer by the absence of your skill, knowledge and abilities.
Punctuality is as important in the classroom as in business - to minimize distractions, please
BE IN CLASS ON TIME. If you need to leave early, let me know before hand and sit close
to an exit door if at all possible. Late-comers miss the initial thrust of the lecture and disturb
others. All phones should be turned-off completely or set to silent/vibration mode during
class time. If you need to leave the room for calls and messages, please be courteous to
the rest of us by quietly leaving the classroom and quickly take the call. Abuse of this
policy could impact the class participation portion of your grade.
PHOTOS: Please turn in a recent photo (1 x1” – crop it if necessary) of yourself by the
second week of class to help me and other classmates to identify you. Be sure to include your
name (and any nickname), undergraduate university/degree and current employer/job title
with the photo. Please forward the completed form to your Team Leader, who will forward
the Team Profile to me in one document.
ASSIGNMENTS: Read and study all assigned material prior to class. Review the endof-chapter questions and try to work out the recommended problems. Some of the homework
problems will be reviewed in class as a vehicle for learning the basic concepts. However, you
should try to solve as many of the suggested problems as possible in order to increase your
understanding and your grade on the exams. Try browsing/reading several current
periodicals, magazines or journals and try to connect the concepts that we are studying with
the actual practice. Bring your questions/insights from these periodicals or from work to class
for discussions. Each Team must submit a one-page-summary of a case prior to
presentation of the case. A template is provided on Blackboard for this purpose.
STUDY GROUPS: I strongly encourage you to form a study group for this course and
organize yourselves accordingly by finding other compatible students to work with during the
semester. You should try to form a group by the 2nd week of class. The key word is
“compatibility” – check class schedules, work schedules, grade aspirations, personalities,
etc., before joining or creating a group. Make sure each group member has all the contact
information (name, phone number, community in which s/he lives). For this class, you should
limit your group to four (4) to six (6) persons. The name of each group member who actively
works on an assignment should be listed on the cover page and will receive an identical grade
for the particular assignment/project. Each group will be assigned a Team Number that will
be used for Case and Term Paper presentation. It is considered to be unethical to have
your name listed on an assignment that you have not contributed substantially.
Self/Peer Evaluation - At the end of the day of your term project presentation, you will
be required to turn in an evaluation of each group members' participation and contribution to
the term paper and presentation. I will take into account team member evaluations when
determining individual grades for the course.
GROUP CASE STUDY: Cases will be assigned to teams for a formal presentation
(10-15 minutes) followed by a class discussion (5-10 minutes).
The presenting team must provide me with PowerPoint slides of the case study by 12:00
noon on the day of presentation - no changes will be accepted after that. In lieu of submitting
a separate case report, I am requiring that you submit slides that are attractive and selfexplanatory (you should include relevant facts or calculations on the speaker notes of each
slide so one can refer to after the presentation without too much trouble). These slides will be
made available to class after the presentation.
ALL students need to read and be prepared for class discussion of ALL cases.
GROUP TERM PAPER/PROJECT: A term paper must be submitted as a part of
the course requirements. For this assignment, you may work in self-selected groups (this
could be the same as your study group). The subject of the paper is of the student(s)’ choice,
but a preliminary outline of the paper (proposal) must be type-written and submitted for my
approval. I must receive this written proposal even if you have discussed your project at
length with me, or if you are uncertain about several options by the due date stated on the
class schedule.
The proposal and the paper should show innovation, effort and research and is to be
presented in a professional manner. The paper should be related to at least one of the major
themes in our class, articles or our textbook (whether or not explicitly covered). The
objective of this requirement is to deepen your understanding of at least one of the topics
pertaining to Operations and Supply Chain Management, or to observe first-hand how the
concepts and ideas that are introduced in this course are applied in practice. The grading will
be based on both content and form and in comparison to the work turned in by your
classmates. There is no specific length for the term paper; it should be as concise as you
deem appropriate to cover the topic thoroughly (OK, 12-20 pages, double spaced, one inch
margins, Times Roman 12). Cite references in all works produced. Statements taken directly
from any source must be enclosed in quotation marks. Use either MLA or APA reference
style. Finally, you should also prepare a set of slides for a 15-20 minutes presentation of
your report. I would be glad to provide a reasonable amount of my time in tackling specific
problems that you may encounter.
Each Team must email me the electronic copy of the paper and the presentation slides
by the due date. Please do not use a folder or binder nor staple (just use a “binder clip”
the hardcopy when submitting your report.
[Sometimes teams have difficulties. There might be differences in styles, goals and abilities.
These are also frequent in workplace teams. Since this class moves very fast, if for any
reason you do not feel a team member is contributing at the desired level, I need to know
right away so we can address the concerns as soon as possible. It is expected that all members
will contribute fully to the team’s success. At the end of the semester, everyone will have an
opportunity to rate each of the team members – see a copy of the evaluation template on
Blackboard. Team members who do not adequately contribute to their team may have their
grades drastically reduced.]
EVALUATION & GRADING: Exams will cover material from the lectures. The
number of questions may vary on each exam depending on the nature of topics that are
covered. Exams are non-comprehensive and will be CLOSED BOOK, CLOSED NOTES;
however, you may bring one (8 ½ x 11 inches) original hand-written note sheet (writing
allowed on one side only), written by yourself, for your own reference. The note sheet must
be turned in at the end of the exam, so make an extra copy for yourself prior to exam if you
would like to have it for your records. If tables/charts are required, they will be included in
the exam booklet and you need not include them in your note. Each student must have
his/her own calculator as phones, iPods, iPads, etc… are not permitted for the exam and
you are not allowed to borrow or share books, notes, calculators, or thoughts during the
exams or quizzes. There will be two examinations, along with quizzes, mini case
assignments, and class participation/attendance.
The relative weights are approximately as follows:
Exam 1
Exam 2
Case Study
Online Quizzes
Term Paper & Presentation (10% each)
Participation, Case Summary & Quizzes
25%
25%
10%
10%
20%
10%
Your letter grade will be based on the scale below (e.g., 75.9% is a C+ or 88.1% is an A-, etc.).
Percent
93 - 100
89 - 92.9
85 - 88.9
81 - 84.9
Grade
A
AB+
B
Percent
77 - 80.9
73 - 76.9
69 - 72.9
65 - 68.9
Grade
BC+
C
C-
Percent
61 - 64.9
57 - 60.9
53 - 56.9
Below 53
Grade
D+
D
DF
LATE SUBMITTALS: Assignments, case reports, term paper, etc. turned in late will
have a 20% penalty.
ACCESS TO EXAMS: All exams will be retained, therefore, you are encouraged to come by
during my office hours and review your own answers on the exams in my office. Please note, that
you may do so up to two weeks from the date of the exam unless other arrangements are made
with the instructor. All exams papers and quizzes will be subsequently shredded.
STUDENTS WITH DISABILITIES: Students who need accommodation of their
disabilities should contact me privately, to discuss specific accommodations for which they
have received authorization. If you need accommodation due to a disability, but have not
registered with Student Disability Services at 619-594-6473 (Calpulli Center, Suite 3101),
please do so before making an appointment to see me.
ACADEMIC HONESTY POLICY: It is expected that in all matters relating to this course
you will act in an ethical and professional manner. Cheating or plagiarisms undermine the
learning objectives of a paper, exam, quiz or any other graded work. Acts of cheating,
plagiarism and dishonesty are not acceptable behavior and are not tolerated. Please do not
take a chance of putting yourself in such situation. For your information the following
definition of academic dishonesty is being applied:
Academic dishonesty includes, but is not limited to, plagiarism (submission of an
assignment purporting to be the student’s original work which is wholly or in part the
work of another person) or dishonest conduct during an examination (including
possession of tests or notes not authorized by the instructor, or of devices prepared
specifically for the purpose of cheating; communication with another person other
than the instructor by any means; looking at another person’s paper; violation of
procedures prescribed to protect the integrity of an examination).
Plagiarism and cheating are serious offenses. Those caught will be reported to the
Center for Student Rights and Responsibilities, which may lead to suspension,
expulsion, and probation. For more information refer to:
http://its.sdsu.edu/docs/TURN_Plagiarism_AcadSen.pdf
(In one case that was brought up to my attention an international student writing a report for a
class copied and pasted passages from books and websites. Although he included some
citations (he did not intend to “plagiarize”, the passages were incorrectly presented (e.g.,
without proper quotations and attributions). His instructor considered the report to be
plagiarized and referred the case to the University authorities, which resulted in him
graduating six months later, and the loss of his internship with a prestigious company that he
had worked hard to obtain!)
REFERENCES: There are numerous, well written textbooks that you may find useful
for obtaining a different perspective in the course of your studies. The following is a list of a
few that I recommend:
 Quantitative Methods for Business, by Anderson, Sweeney & Williams.
 Operations Management, by Stevenson.
 Operations Management: Strategy and Analysis, by Krajewski & Ritzman.
STUDENTS WITH DISABILITIES NOTE: If you are a student with a
disability and believe you will need accommodations for this class, it is your
responsibility to contact Student Disability Services at (619) 594-6473. To avoid any
delay in the receipt of your accommodations, you should contact Student Disability
Services as soon as possible. Please note that accommodations are not retroactive, and
that I cannot provide accommodations based upon disability until I have received an
accommodation letter from Student Disability Services. Your cooperation is appreciated.
BA-662 Detailed Class Schedule
Wk #
Date
1
T 1/21
2
T 1/28
Topic
Reading
Notes / Actions
Martin Luther King's Day- Campus Closed
Administration & Introduction
Operations and Productivity
Syllabus /
Chapter 1
Start forming teams.
(Need Team 1 by end of class)
4
T 2/4
Operations Strategy; Sustainability
Chapter 2, 5S
Photos & list of team members to be
emailed to me by the Team Leaders by
3:00 pm (Use template on BB)
Case 1 - Team 1
5
T 2/11
Project Management
Chapter 3
Case 2- Team 2
6
T 2/18
Forecasting
Chapters 4
Case 3- Team 3
6
T 2/25
Quality Management
Chapter 6
Case 4- Team 4
7
T 3/4
Exam 1
8
T 3/11
Statistical Process Control
Chapter 6S
9
T 3/18
Process Strategy
Chapters 7
10
T 3/25
JIT, TPS, and Lean Operations
Chapter 16
11
T 4/1
Supply Chain Management
Chapter 11
Case 7- Team 7
12
T 4/8
Spring Break
13
T 4/15
Inventory Management
Chapter 12
Case 8- Team 8
14
T 4/22
Materials Requirements Planning
(MRP) & ERP
Chapter 14
Case 9- Team 9
15
T 4/29
Linear Programming
Module B
Case 10- Team 10
Case 6- Team 6
5-May
Term Paper and Presentation electronic files are due by 11:55pm
T 5/6
Group Term Paper Presentations - Hard copy of the paper is due at the beginning of the class.
We will decide the sequence of presentations before class time.
{Plan to stay 30 min longer to finish all presentations. If not, we will continue next week before Exam 2. }
16
17
Case 5- Team 5
T 5/13
Exam 2
Self/Peer Evaluations
[Will cover any remaining presentations before the
exam]
List of Cases:
Case #
Page
Case Study Title
Topic
Presenting Team
1
23
National Air Express
Productivity
Team #1
2
53
Mini-Lube
Strategy
Team #2
3
95
Southwestern University (A)
Project Management
Team #3
4
148
Southwestern University (B)
Forecasting
Team #4
5
230
Southwestern University (C)
Quality Management
Team #5
6
265
Frito-Lay's Quality-Control Potato Chip
SQC
Team #6
7
646
JIT at Arnold Palmer Hospital
Decision Analysis
Team #7
8
455
Darden's Supply Chain
Supply Chain
Team #8
9
512
Zhou Bicycle Company
Inventory
Team #9
10
583
When 18.5K Magic Fans Come to Dinner
MRP & ERP
Team #10