Leadership Customer Training Webinar
Imagine getting paid on telecom, utility, banking, and other
essential services in 24 countries?
United States
CORE SERVICES – PREFERRED – LIFE OF THE CUSTOMER RESIDUALS
3 Pts
3+ Pts
3 Pts
2-3 Pts
3+ Pts
1-2 Pts
3 Pts
Over $3,000 month
1-3 Pts
OTHER SERVICES – PREFERRED – LIFE OF THE CONTRACT RESIDUALS
YBA PREFERRED TOOL
2 Pts
Customer Acquisition
Short-Term Goal: 30 days
15+ Services (20 Points)
Acquire 3 Preferred Services (5 pts)
- Become a QTT (Qualified Team Trainer)
Acquire 7 Services (15 pts)
- Become an ETL (Executive Team Leader)
Long-Term Goal: 60-90 days
30+ Services (60 Points)
Allows you to maximize Compensation Plan
Customer Sources
1.
Yourself
2.
People who
do not become
IBOs
3.
Referrals & those who
have not seen the business
Customer Source 1: Yourself
We recommend you become
your own customer first!
1. Creates knowledge & belief for you in
the services
2. Teaches you the customer sign-up
process
3. Provides you all the necessary tools
4. You set a good example
5. Helps promote the Strive for 5 for both
you and your customer
Customer Source 2: People who see the Business
1.
Yourself
2.
People who
do not become
IBOs
3.
Referrals & those who
have not seen the business
*Initially new IBOs should focus on
Customer Sources 1 and 2
Customer Source 2 – People that see the Overview
Prospects who do not become ACN Independent Business Owners
• Start acquiring customers by inviting your contacts to view
the ACN overview and learn about your business. Let them
decide how they want to participate.
• If after viewing the ACN overview one of your contacts
chooses not to become an IBO, ask them to support you by
trying all of the services that you offer…or at least one of the
services
• Your goal should be to earn ETT, with personal 15 services,
in under 30 days
Customer Source 2
Prospects who do not become
ACN Independent Business
Owners
Keys to Success
•
Enthusiasm – Know your WHY
•
Urgency - Set a goal date for
accomplishing your goals.
•
Rely on your relationship People will help you because
they trust you, more than the
savings.
•
Use the FAVOR approach –
People do not like to be sold, but
they do like to help with a Cause.
AUGUST BONUS
Customer Approach – Using your WHY & Cause
FAVOR - “Can you do me a HUGE personal favor?”
HELP - “Can you help me with my WHY / my CAUSE.”
TRY - “Can you try one of my services?”
(Urgency & Enthusiasm = SUCCESS)
• People will become your customer quicker to support you
than if you try selling them on the services.
• This approach provides for both a short term result and for
long term client retention!
Acquiring Customers using the Power
of a Cause Based Approach
88%
of Americans said if given
the opportunity they would
buy a service with a social
benefit attached to it
84%
of Americans would tell
friends & family about a
company with a social
benefit
Customer Acquisition Script – Lead with Your WHY!
Hey, _____ , do you have a minute? (Share your WHY)
I’ve partnered with a company that helps people with services that they pay for
every day, like Home Phone, Mobile Phone, Gas and Electricity. And we’re on a
mission to help leverage those bills to eliminate child hunger here in America.
So, I’m calling to please ask you for a HUGE Favor. - PAUSE
How our program works is if you can help me out and try one of my services,
each and every month, for as long as you pay your bill, you and I can make
sure that a hungry child gets fed. And, if you can help me to acquire _____
services this month, we can provide _____ meals to hungry children and I’m
only a few services away from my goal.
If I can offer you a service that you are already using with the same or better
quality and value that you’re used to...and if I can show you how to get that
service for free…can you do me a huge personal favor, help support me and
my charity and try one of my services?
(wait for response) – FILL OUT CUSTOMER SURVEY
Customer Acquisition Script – Answer a question with a Survey
Customer Acquisition Script – Let the WPFF Video create your WHY
I’d like to text or email you a video to watch for a moment, while I
look over the survey, to see if there is some way you can help me
out and try a few services to help. It would be a HUGE favor to have
you help me feed a few children and see how I can help you get a
free service?
Some Will
Some Wait
So What, NEXT!!!
Red & Green Responses –
Ask the Favor & Focus on Strive for 5
How to Handle Questions
If they need more info:
1. Common Answer: If you can help me with a service, I can
show you how to get your service for free and together we can
help feed children.
2. Let me call the 1-800 #’s, my mentor, or the back office
3. We can get most of the answers as we go through the
process, if you can just do me this huge favor and help me
out.
How to Handle Objections
Think like Big Business &
Don’t Get Emotional
•
•
•
•
•
•
•
Not everyone is going to say YES
Don’t get upset
Understand we SORT - NOT SELL
SW / SW / SW NEXT
“NO” only means “Not Now”
Work on the Surveys, not the prospects
Have Fun
U.S.
ACN Strive For 5 for Customers
Digital
Phone
Refer 5 ACN Digital Phone
Service Customers, 5 ACN
Digital Phone Service
Bundled with High Speed
Internet Customers or a
combination of both and your
Digital Phone service can be
FREE!
Local &
LD
Refer 5 ACN Local and Long
Distance Customers and your
Local and Long Distance service
can be FREE!
Flash
Wireless
Refer 5 of each or a
combination of Flash
and Flash (s) Customers and
your Flash Service can be
FREE!
U.S.
IBOs Only
Your Residential Gas or Residential Electric
Service Can Be FREE
Teaching your TEAM to focus on
Acquiring Customers will help:
1. You Will Earn a Higher Residual Income
2. Your Team Will Earn a Higher Residual Income
3. You’ll Attract Better Recruiters Because of Belief
4. Better Trainers
5. Ultimately More Successful
How to Order Products: ACN Direct Online Store*
When customers
sign up for service
through your
ACN Direct
Online Store, your
Business ID
Number will
automatically
carry through
* Unless additional order method specified
QUICK START TIPS
1. Get Qualified Today
2. Set a Goal to Hit ETT this week!
3. Schedule 3 Private Business Receptions (in-house or online)
4. REGISTER for an International Training
5. Attend or create a local training event in your city, state
© ACN Opportunity, LLC 2014_CP_PPT_Weekly_CustAqu_080114