Avaya IP Office Release 7.0
New capabilities, devices and greater
investment protection for your customers
Thomas GRAML, Consulting Systems Engineer
Based on Marketing version + additional info slides March 2011
Today's Agenda
SME Communications
Priorities & Roadmap
What's new with IP
Office Release 7.0
– Key Selling Points
Selling the Healthcare
Vertical
Tools Review
& Wrap-up
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2
Avaya Strategic Priorities
For SME Markets
Simplicity
Customer Service
Customer
Benefit
Easy to understand, buy and
finance
Channel
Benefit
Seamless and profitable for
Products that sell and
channels to learn, sell, install services that save time
and support
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Solutions that help SMEs
deliver better customer
service and retention
User Experience
Applications that are
intuitive to use
Easy deployment and
ability to support for
channels
Avaya IP Office
Fulfilling Our Roadmap Promise
5.0
IP Office 500
Single, Modular Platform
Scales to 384 users per system, 32 sites
Simple, role-based solutions
3.0
Merlin Integration
4.0
6.0
PARTNER® Integration
AGENT
6.1
POWER
USER
MOBILE
WORKER
7.0
BCM, Norstar
Integration Part 1
Avaya AuraTM Integration
BCM, Norstar
Integration Part 2
Integral Integration
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4
Additional info: platform Support and
Licensing
 IP Office Release 7 is only supported on the following systems.
– IP500
– IP500v2
 Licensing
– Upgrade from any prior release to Release 7 is chargeable (like
with Release 6.1 before)
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.
Additional info: Receptionist Licensing
Change
 If a User has the
“Receptionist” enabled, this
now only consumes a
“Receptionist” license if the
User opens a Soft Console
Session.
 In previous versions of
Software the “Receptionist”
license was reserved
permanently by just checking
the box.
 A maximum of 4 x Soft
Consoles are supported on
one IPO system
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.
Avaya IP Office Release 7.0
Enhancement Summary
► Digital Phones T7000, M7000, Audio
Conference Unit
► IP Phone 1100/1200 expanded features
40% to 60%
Investment
Protection
► Modular bay expansion supports up to
Convergence
8 BCM/Norstar digital phones
► Expansion chassis supports up to 16 or
30 BCM/Norstar digital phones
► RJ21 Connectors speed installation
► Data Migration Manager – minimizing
install time
► Essential Edition Embedded VM storage
capacity increased
IP Office
Innovation
►
►
►
►
Global sub-20 offering
Professional, value priced digital phones
Sophisticated Touchscreen IP Phones
New conferencing devices
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Simplifies
Deployment
New! 96X1
IP phone
support
New! 95xx
Digital
Phones
Collaboration With 40%-60% Savings
Now supporting BCM/Norstar Digital Phones
M-Series and T-Series phone integration
M7000; M7100; M7208; M7310; M7324
For BCM and
T7000; T7100; T7208; T7316(e)
Norstar
Audio Conference Unit integration
Customers &
With Digital Mobile Integration
Channels
 4135, 4145 & 4145EX DECT handsets
 Digital Mobile Controller & Base-stations
Customers can
keep these and
access all the
unique value of
IP Office
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9
Most Common Features Supported
See Below For An Illustration
BCM/Norstar Default Config
Phone connected to IP Office
 Phones will automatically configure itself similar to
BCM/Norstar (e.g. Ring again = call back when free)
 Majority of commonly used BCM/Norstar features
available
 All IP Office features can be activated by feature code
e.g. cancel call forward all calls (BCM code F#4) = short
code #4
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.
“73 percent of buyers
did not notice any major
difference in the basic
features of phones
offered by vendors”
Source: Focus Research’s Enterprise
Phone Systems Buyer Survey, March
2009
10
BCM IP desk phones
More than five times the features introduced in 6.1
BCM IP Phone
Integration
Phase 2: R7.0
 Remote feature keys; status
1220
1230
Phase I: R6.1
►Auto discovery
1120E
LCD and LED
KEMs for 12xx
1140E
and provisioning
►Busy Lamp with
Pickup
KEM
for
11xx
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.











indication and LCD labels
(Stimulus emulation)
Remote definition of LCD feature
key
Directory Access
Call park
Call pickup
DND
Access Voicemail
Page
Call forward
Call Log
Conference
Message Waiting
Upgrade…
Let’s show you how!
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12
Install The IP Office 500
Enable Phone Integration With New Modules
8 Port TCM
Module
DS16A
&
DS30A
Expansion Modules
RJ-21
The modules are only compatible
with IP Office 500v2
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 Up to 4 TCM Modules on the
IP Office Server
– In any mix
– Daughter card support
 Up to 12 Digital Station
Modules
– In any mix of DS 16A/30A and
DS16/30
Transfer the User and System Data
With A New Simple, Fast, Accurate R7.0 Tool
Data Migration Manager brings:
• Phone extensions
• Users (name)
• Greeting messages
• Voicemail messages
• Spoken names
• Dial plan
• Locale
Time
Savings*
Accuracy
* Vs manual transfers of the data.
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Easily Replace BCM or Norstar
Wall Mount and Cable Management
IP Office 500
server
DS
Expansion
Module
•Esthetically pleasing
•Cable management
•Single user install
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Wall-mounting of
IP Office 500 and
expansion module
Cable management
system provides
neat, fast install
• Applicable to deployments
with one or two chassis
• For three or more chassis,
19inch racks are
commercially available
15
Tell The Full Story
Give Customers A Path
GROW
UPGRADE
IDENTIFY
BCM50/450
T/M series Phones
Voice Messaging
Unified Messaging
Meet me conferencing
IP Office
Retain 70% T/M series
phones
Up sell new Sleek
95xx Phones.
Preferred Edition
Expanded Conference
Bridge
Office Worker solution
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.
With IP Office 95xx or 96xx
HD video and audio
Conferencing
User solutions
DevConnect Application
Partners
16
If They Seek Savings
Show them How Only Avaya Can Protect Their Investments
 Keep the phones, change the core
hardware
 Grow with IP Office applications and built
in value
 Protect your installed base!
Number of Users
10
30
50
100
200
IP Office with phones
$4,082
$16,141
$25,280
$44,300
$81,010
Re-use phones
$2,500
$9,535
$14,270
$22,280
$35,970
$1,582
$6,606
$11,010
$22,020
$45,040
39%
41%
44%
50%
56%
$ saving
Protected Investment
IP office 500v2, mix of Combo cards, TCM8, DS16A/30A, analog and/or PRI, (and supporting
module(s)) Essential Edition (10 user) Preferred Edition 30 users and above.
– Proprietary.
Use pursuant
to your
signed
agreement
or Avaya policy.
Phone MixAvaya
:10%1403,
60% 1408,
10% 1416,
10%
9504,
10% 9508
17
Why Upgrade Now?
Benefits to Existing Avaya Customers
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.
© 2011 Avaya Inc. All rights reserved.
Upgrading to IP Office: A Case Study
150 employee, 5 location firm, upgrades and keeps T7000 phones
Challenge
 Investment protection in a system
viable for the foreseeable future
Future
Migrate all
locations to IP
Office
 Keep agents in constant touch with
without incurring cell phone charges
 Conference bridge to accommodate
large number of participants
Jan 2011
IP Office 500 v2, TCM8
Module, T7000 phones,
9508 phones, Power User,
Audio Conferencing, IP
Phones for remote staff
 Preserved investment made in
Value
existing T7000 series sets
 Power user lets agents leverage WiFi
to make calls without using cellular
 128-party, “meet-me” conference
bridge allows flexible setup with
maximum headroom
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.
2010
BCM 50, T7000
series digital
phones
© 2010 Avaya Inc. All rights reserved.
19
For All IP Office Customers
New Options to Add Advanced Phones
Avaya 9608
Avaya 9621G / 9641G
Avaya 9504
Avaya 9508
High End, Color Screen
LCD, paperless, Economy
IP Desk phones supported by IP Office 500v1 and v2 only
Digital, paperless
 8 dual LED buttons
 Up to 24
programmed
buttons
 Full Duplex
Speakerphone
 Support new
BM12 and existing
BM24
 Touch screen, color, GigE phones
 10 emulated LED buttons
 up to 24 programmed buttons
 Customizable faceplate
 Bluetooth ready and USB (9641G)
 Full Duplex Speakerphone
 9641 supports new BM12 and existing
BM24
 4-line LCD Display
 4 Dual Red/Green
LED buttons
 4 Interactive Softkey
buttons
 Up to 12 programmable
keys
 Two- Way
Speakerphone
 3.8 inch LCD Display
(181*120) with backlight.
 8 Dual Red/Green LED
buttons
 4 Interactive Softkey
button
o Up to 24 programmable
keys
 12-button expansion
modules (max 3)
 Two- Way Speakerphone
20
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.
96x1 sets – additional information
 Firmware files too big to be serviced through IP Office HTTP
transmission
 external HTTP server required for firmware upgrade
 free application available on support.avaya.com:
 http://support.avaya.com/css/appmanager/public/support/Downloads/P0102/C2009071016940
981500277
 New power supply if PoE is not used:
 700500725
IP PHONE SNGL PT POE INJCTR SPPOE-1A
 1151 type power supply is not supported
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.
21
Adds New Range Of Conference Phones
Complementing IP Office Unique Conferencing Capabilities
 Range of sleek, professional, Full
Duplex Conference phones
 Superior voice quality
– Omni-direction speakers and
microphones
 Expansion Microphones
 SIP or Analog
 SD Card for Call Recording
– Don’t forget Preferred Edition!
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22
Conference phones – additional info
 3 versions supported:
– 700501533 AVAYA B149 ANLG CONF PHONE
– 700501530 AVAYA B159 ANLG CONFERENCE PHONE
– 700501532 AVAYA B179 SIP CONF PHONE
 analog phones available now, SIP phone available later
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23
IP Office R6.1 – Group Video Conferencing
Bringing the power of video conferencing to SMEs
 High definition video solution
for small workgroups
 Up to 4-parties can participate
on a bridge with the Avaya 1040
Video Conferencing System
–
Display sold separately
– Conduct video calls on a single site or over a
Multi-site Network
 Choice of video endpoints
–
Avaya IP Office Video Softphone (Power User or
Teleworker)
– Avaya 1010 / 1040 Video Conferencing Systems
– Polycom VVX
–
Grandstream GXV3140
 Point-to-point video calls supported at
Connect and collaborate
Ad-hoc or scheduled meetings
 Point-to-point or multi-user across
dispersed work teams, and time zones
 Reduce travel disruptions and expense
Enhance communications
 Provides HD video
 Leverages “visual communications”
such as body language and expressions
single site and over Multi-site Network
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24
IP Office R6.1 – Group Video Conferencing
Sample Usage Scenario
Avaya 1040 Video
Conferencing System
4-party MCU
Avaya 1010 Video
Conferencing System
New York Headquarter
IP Office
Small Community
Network
London Office
Beijing Office
IP cloud
Polycom VVX
1500
IP Office Video
Softphone
Home user in Frankfurt
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25
New Ruggedized Handsets for DECT R4
Ideal For Industrial Environments
Ruggedized industrial handsets
Avaya 3740
 Shockproof (2 meters)
 Liquid and dust protected
 Black and white Backlight display
 Loudspeaker / hands free
 Four way navigation key
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.
Avaya 3749
 Intrinsically Safe
 High risk areas, mining, refineries, etc
 Color with Backlight
 Bluetooth support for headsets
 Gas and Dust protected
 Position sensor (man down/no
movement) for integration into security
systems
26
DECT R4 enhancements – additional info
 Simplified installation with
Provisioning Service
 Improved display:
 status indication
 enhanced, context sensitive
Call Services menu
 name & number on incoming
calls
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27
Simplified Management for <20 Market
Extends to Global Markets
"Set It and Forget It"
Key system functionality
Voice Mail coverage on all
sets
Up and running with basic
functionality in ~10 minutes.
Administration via:
– PC GUI application (Simplified Manager)
– Telephone User Interface (TUI)
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28
Customer Service At The Desktop
Customized one-X portal Enhances Agent Productivity
 Agents have desktop control with
one-X Portal for IP Office
 Login/out of Huntgroups
 Change Agent State
 Busy Not Available
 After Call Work
 Enter Reason codes
 Verified Call Recordings
 Messages can be checked for
evidence of tampering
29
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.
One-X Portal – additional info
 New Agent & World Clock gadgets
 Improvements:
– Telecommuter & Twinning at the same time
– Extend to mobile / retrieve from mobile button
– Directory search improvements
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30
Verified Call Recording –additional info
 Option to encrypt
recordings
 New interface on VM Pro
 Can be used together with
Contact Store
 Contact Store does not
provide tampering check
option
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31
CCR – additional info
 new SYSTEM statistics
– real time data on systemwide activity
 more phones supported
– Nortel digital phones
– Video Softphone & Nortel SIP phones
Limitation: no DND reasons / can‘t login agents through CCR Control panel
 user interface changes
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32
SIP Enhancements Simplify Install
And Provide Customers Greater Choice of Service Provider Offers
 Easy, accurate configuration
» Template Based Provisioning
» Transparent Fax over G.711
 More Choice from your Service
Provider
» Multiple SIP trunks deployed to
single IP address
 Take advantage of different rate plans
from the same SP
» ‘Codec Lockdown’ gives you greater
flexibility on iTSP implementations
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33
Industry Selling With DevConnect Partners
Innovative solutions to penetrate new markets, boost deal size
 Over 170 Applications Partners
 Opportunities for new markets
not currently accessible with IP
Office
 Differentiates you from your
competition
 Increase your chances to win!
What this means for Partners
 Increased revenue opportunity
 Improved margins from software
 Repeatable business (verticals)
 Take share from competition
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© 2010 Avaya Inc. All rights reserved.
34
Why Healthcare?
Competitive Solution With IP Office & DevConnect
 Small and medium healthcare organizations are
increasing their technology spending
– Over $10B spent in 2008 on telecommunications*
– Practices looking to use technology to improve
efficiency and margins
 We can solve their challenges
– Cost containment – need to accomplish more in
terms of quality, service, and support with less
resources and at less cost
– Staff shortages – number of experienced medical
professionals dwindling, more expensive to attract
and retain
– Customer Satisfaction – Health providers and
doctors need to meet governmental targets
– Improving the quality of care and increasing
patient satisfaction while generating profitable
revenue are key drivers for these firms
* - source: AMI Partners study on hospitality firms – May, 2009
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35
It’s Not Just Doctor Offices
Integrating Healthcare Solutions
For doctors’ offices (practitioners, specialists, clinics)
 Automated appointments, pre-surgical
reminders, and post-discharge follow-up
 Total mobility for doctors and/or delegates
without disclosing mobile or home numbers
 Automated lab result reader and prescription
refill
 Past due invoice reminders
 Specialists are free to seamlessly roam across
office locations
For healthcare facilities (hospitals, nursing homes, etc)







On-site mobility and call routing for staff
Scheduled health checks / daily reminders
Housekeeping status for beds / rooms
Immediate notification of 999/112 calls
Resident phone and voicemail access
Call accounting and billing
Automated appointments, pre-surgical
reminders, and post-discharge follow-up
36
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.
Avaya IP Office and DevConnect
Designed to Deliver……
Example of Integration: Tailored Patient Alerts
e-IVR Appliances (US / EMEA)
Hotel Pro (EMEA)
Meteor SE
(EMEA)
Adaptive CTI (UK/US)
Shadow CMS (Global)
© 2011 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya
policy. – Analyst Message testing - 2011
DV4 / DV2000 (Global)
37
New Tools!
Sales Tool Kit for R 7.0
►EZ Demo gets a makeover
►Available on iPad – Now!
►Updated ROI Calculator
►Updated Collateral and
tools
►New Posters & Screensaver
Download IP Office EZ Demo: Go to Safari on iPad
(must be running latest OS on iPad)
http://avayaezdemo.level0help.com
Laptop PC version also available on Portal:
http://portal.avaya.com/ptlWeb/spCP/CS200611101971125090
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© 2010 Avaya Inc. All rights reserved.
38
Don’t Forget The Full Arsenal!
Full Set of Tools to help you win!
Industry Toolkits
TCO paper
Competitive Sheets
BCM Feature Matrix
EC Tool
Case Studies
Roadmaps
Positioning Tools
White Papers
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.
© 2010 Avaya Inc. All rights reserved.
39
Avaya IP Office Release 7.0
Summary
Simplicity
• Hardware modules
supporting Investment
Protection
• RJ21 speeds upgrades
• User & System Data transfer
from BCM/Norstar to IP
Office
• Simplified manager to access
<20 user market
Customer Service
• Focus on Healthcare with
solutions delivered in
partnership with DevConnect
Partners
• Compliments Hospitality
focus in R6.1
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.
User Experience
• Support of BCM/Norstar
Digital (IP phones in R6.1)
with consistent user
experience thanks to feature
parity
• Sleek, Gigabit color
Touchscreen IP phones
• Paperless digital phones
• New, high audio quality
Conference phones
complimenting IP Office
conferencing
40
Call To Action
Download the EZ Demo Sales tool
– Laptop: http://partner.avaya.com/ptlWeb/spCP/CS200611101971125090
– iPad from safari on iPad: http://avayaezdemo.level0help.com/
Understand verticals – Differentiate!
Learning Resources…
– SME Portal http://portal.avaya.com/ptlWeb/smbs/spHome
– Look for the Avaya IP Office 7.0 sales toolkit
– Take the Course:
– R7.0 Delta
– APSS
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41
DANKE !
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