Beyond the Training Room:
A Training Systems Role in Developing
Organizational and Workforce Capacity
Kathy Jones Kelley, OE Consultant, APHSA
Session Overview
 A Continuous Improvement Approach
 Stories of Continuous Improvement
 Organizational Effectiveness: Application to
Your Training System
2
© 2008 American Public Human Services Association. All rights reserved.
A Continuous Improvement Approach
 Guided by common vision, mission and values
 Continue to ask yourselves “what is going well to support
our vision, mission, and values?” and “what do we need
to do differently?”
 Continue to ask key stakeholders to provide feedback
and evaluate your effectiveness to guide your
development
 Defined Strategy to guide growth and development
 Partnerships with Shared Leadership
 Commitment to continuously improve practice for
children, youth, and families
3
© 2008 American Public Human Services Association. All rights reserved.
A Continuous Improvement Story - PA
 Why Change?
 Vision for front-line practice that supported positive
outcomes for children and their families
 Process and Tools to Support Continuous
Improvement
 AHA evaluation
 Curriculum development, training evaluation and TOL
experts
 PA Practice Standards
 CFSR/PIP
 APHSA OE Models (internal and external)
4
© 2008 American Public Human Services Association. All rights reserved.
A Continuous Improvement Story - TX
 Why Change?
 Vision for creating leadership teams that could
drive continuous improvement in delivery of
services to children and their families
 Process and Tools to Support Continuous
Improvement




5
Casey Family Programs
APHSA OE Models
OE Sustainability Team
CFSR PIP
© 2008 American Public Human Services Association. All rights reserved.
Organizational Effectiveness: Application
in Real Time to Your Training System
OE is a systematic and systemic
approach to continuously improving an
organization’s performance,
performance capacity, and client
outcomes.
6
© 2008 American Public Human Services Association. All rights reserved.
Organizational Effectiveness: Application in
Real Time to Your Training System
 Real World Observations
 Experiential Learning Cycle
 Typical Training Approach versus
“Learning-by-Doing”
 OE Models and Tools
 Application to the Organizational System
 Using OE to Guide Your Transformation
7
© 2008 American Public Human Services Association. All rights reserved.
OE Model
The DAPIM Model: A “Flywheel”
Define
Monitor
Assess
Performance
& Capacity
Implement
8
Plan
© 2008 American Public Human Services Association. All rights reserved.
OE Model
The Organizational System
S t r a t e g y
Inputs
(Resources)
People
Materials
Equipment
Finances
Performance
Performance
Capacity
Data & Analysis
Trust
Values
Budgeting & Fiscal Capacity
Workforce Capacity
Functional Capacity
Service Delivery
Outputs:
Services
Products
Relationships
Outcomes:
Health
Safety
Permanency
Self-Sufficiency
Environmental Feedback
9
© 2008 American Public Human Services Association. All rights reserved.
OE Tools
OE Handbook
 Content
 Getting Ready for Continuous Improvement
Work
 Continuous Improvement Methods
 Facilitation Skills
 Inside-Out Approach: Team Activities
10
© 2008 American Public Human Services Association. All rights reserved.
Organizational Effectiveness : Application in
Real Time to Your Training System
In a Training System:
 Facilitate dialogue and action planning with
leadership teams on strategy, strategic
readiness, and building performance capacity
through organizational continuous improvement
assessment, versus administering individual
training needs assessments
 Facilitate dialogue and action planning with midmanagers and supervisors on agency culture and
structure, key process and daily operations
11
© 2008 American Public Human Services Association. All rights reserved.
Organizational Effectiveness : Application in
Real Time to Your Training System
In a Training System:
 Develop and deliver targeted training,
technical assistance and transfer of
learning support in real time, versus
delivering standardized curriculum
 Focus on continuous improvement and
building both organizational capacity and
performance results, versus getting a
training “score”
12
© 2008 American Public Human Services Association. All rights reserved.
Organizational Effectiveness : Application in
Real Time to Your Training System
In an Organization:
 Turning OE models and methods into a
way of doing business
 Applying OE models to strategic planning
as well as implementation of new practices
and/or organization issues
 Viewing “classroom training” as one of
many options for developing performance
capacity
13
© 2008 American Public Human Services Association. All rights reserved.
Organizational Effectiveness : Getting Started
Your real world situation:
 What is your vision?
 What is holding you back from getting
there?
 What supports do you have in place to
assist you?
14
© 2008 American Public Human Services Association. All rights reserved.
Contact Information and Upcoming Events
 Web-site
 www.aphsa.org
 E-mail address
 Kathy Jones Kelley kkelley@aphsa.org
 NSDTA Institute
 September 21-24, 2008; Atlanta, Georgia
15
© 2008 American Public Human Services Association. All rights reserved.