






Residential programs (orphanages)







Residential programs (orphanages)
Psychiatric hospital







Residential programs (orphanages)
Psychiatric hospital
Maryville Jen School







Residential programs (orphanages)
Psychiatric hospital
Maryville Jen School
Youth shelters







Residential programs (orphanages)
Psychiatric hospital
Maryville Jen School
Youth shelters
Crises nursery







Residential programs (orphanages)
Psychiatric hospital
Maryville Jen School
Youth shelters
Crises nursery
Center for children (acute care)







Residential programs (orphanages)
Psychiatric hospital
Maryville Jen School
Youth shelters
Crises nursery
Center for children (acute care)
Maryville golf academy
What makes and keeps a business unit relevant ?
What makes and keeps a business unit relevant ?
An Information Technology Perspective
Rung
Discipline
Description
6
Mission and
advocacy
Empathy, involved advocacy. Public policy lobbying.
5
General US social service
trends / policies
Understanding of current markets, trends, and public policies. The ability to identify potential relevant
new populations to serve.
4
Specific Market and
industry
What is demanded for Maryville's particular programs. Identify trends within our current program mix.
3
External influences
and requirements
Knowledge of Maryville program expectations, regulations, funding requirements along with funding
opportunities such as grants and donors.
2
Internal Maryville
programs
Working knowledge of day to day requirements and expectations.
1
Maryville
Strategic Plan
7
I.T Strategic Plan
8
Project
management
Have meaningful input and
influence on the company's multi
year plan.
9
Business System
Analysis
Extensive understanding of service delivery from intake through discharge. Ability to breakdown and build
work flow processes. Ability to identify data elements and relationships.
10
Data system
reporting
Thorough understanding of system architecture. General business understanding. SQl language and B.I
system knowledge. Industry trends and standards.
11
Database system
design
General business understanding. Thorough understanding of relational SQL database systems, scripting
languages, and data architecture.
12
Voice / Data
infrastructure
Thorough understanding of switches, routers, Voice/data ip packets, Network operating systems. Industry
trends and standards.
13
Helpdesk and internal
client services.
Thorough understanding of desktop PC systems and software. Effective triage call center items. Support
user base effectively and professionally. Identify and deliver user training needs.
Understand technical trends and opportunities that support Maryville's strategic plan. A value perspective. Could and
should include cost reduction, improved efficiencies and new revenue streams. Knowledge of "like in kind" agencies
Information Services environment and budgets. Ability to influence teams, upper management and boards..
Ability to balance priorities between long term projects and day to day tasks. Create a mechanism to
effectively communicate status. Ability to motivate teams and upper management if needed.
Rung
Discipline
Description
6
Mission and
advocacy
Empathy, involved advocacy. Public policy lobbying.
5
General US social service
trends / policies
Understanding of current markets, trends, and public policies. The ability to identify potential relevant
new populations to serve.
4
Specific Market and
industry
What is demanded for Maryville's particular programs. Identify trends within our current program mix.
3
External influences
and requirements
Knowledge of Maryville program expectations, regulations, funding requirements along with funding
opportunities such as grants and donors.
2
Internal Maryville
Programs
Working knowledge of day to day requirements and expectations.
1
Maryville
Strategic Plan
Have meaningful input and influence on the company's multi year plan.
The better you can scale the rungs the richer the plan!
7
I.T Strategic Plan
Understand technical trends and opportunities that support Maryville's strategic plan. A value perspective. Could and
should include cost reduction, improved efficiencies and new revenue streams. Knowledge of "like in kind" agencies
Information Services environment and budgets. Ability to influence teams, upper management and boards..
8
Project
management
9
Business System
Analysis
10
Data system
reporting
11
Database system
design
12
Voice / Data
infrastructure
13
Helpdesk and internal
client services.
Thorough understanding of desktop
PC systems and software. Effective
triage call center items. Support user
base effectively and professionally.
Identify and deliver user training
needs.
Ability to balance priorities between long term projects and day to day tasks. Create a mechanism to
effectively communicate status. Ability to motivate teams and upper management if needed.
Extensive understanding of service delivery from intake through discharge. Ability to breakdown and build
work flow processes. Ability to identify data elements and relationships.
Thorough understanding of system architecture. General business understanding. SQl language and B.I
system knowledge. Industry trends and standards.
General business understanding. Thorough understanding of relational SQL database systems, scripting
languages, and data architecture.
Thorough understanding of switches, routers, Voice/data ip packets, Network operating systems. Industry
trends and standards.
Rung
Discipline
Description
6
Mission and
advocacy
Empathy, involved advocacy. Public policy lobbying.
5
General US social service
trends / policies
Understanding of current markets, trends, and public policies. The ability to identify potential relevant
new populations to serve.
4
Specific Market and
industry
What is demanded for Maryville's particular programs. Identify trends within our current program mix.
3
External influences
and requirements
Knowledge of Maryville program expectations, regulations, funding requirements along with funding
opportunities such as grants and donors.
2
Internal Maryville
Programs
Working knowledge of day to day requirements and expectations.
1
Maryville
Strategic Plan
Have meaningful input and influence on the company's multi year plan.
The better you can scale the rungs the richer the plan!
7
I.T Strategic Plan
Understand technical trends and opportunities that support Maryville's strategic plan. A value perspective. Could and
should include cost reduction, improved efficiencies and new revenue streams. Knowledge of "like in kind" agencies
Information Services environment and budgets. Ability to influence teams, upper management and boards..
8
Project
management
Ability to balance priorities between long term projects and day to day tasks. Create a mechanism to
effectively communicate status. Ability to motivate teams and upper management if needed.
9
Business System
Analysis
Extensive understanding of service delivery from intake through discharge. Ability to breakdown and build
work flow processes. Ability to identify data elements and relationships.
10
Data system
reporting
11
Database system
design
12
Voice / Data
infrastructure
13
Helpdesk and internal
client services.
Thorough understanding of
switches, routers, Voice/data ip
packets, Network operating systems.
Industry trends and standards.
Thorough understanding of system architecture. General business understanding. SQl language and B.I
system knowledge. Industry trends and standards.
General business understanding. Thorough understanding of relational SQL database systems, scripting
languages, and data architecture.
Thorough understanding of desktop PC systems and software. Effective triage call center items. Support
user base effectively and professionally. Identify and deliver user training needs.
Rung
Discipline
Description
6
Mission and
advocacy
Empathy, involved advocacy. Public policy lobbying.
5
General US social service
trends / policies
Understanding of current markets, trends, and public policies. The ability to identify potential relevant
new populations to serve.
4
Specific Market and
industry
What is demanded for Maryville's particular programs. Identify trends within our current program mix.
3
External influences
and requirements
Knowledge of Maryville program expectations, regulations, funding requirements along with funding
opportunities such as grants and donors.
2
Internal Maryville
Programs
Working knowledge of day to day requirements and expectations.
1
Maryville
Strategic Plan
Have meaningful input and influence on the company's multi year plan.
The better you can scale the rungs the richer the plan!
7
I.T Strategic Plan
Understand technical trends and opportunities that support Maryville's strategic plan. A value perspective. Could and
should include cost reduction, improved efficiencies and new revenue streams. Knowledge of "like in kind" agencies
Information Services environment and budgets. Ability to influence teams, upper management and boards..
8
Project
management
Ability to balance priorities between long term projects and day to day tasks. Create a mechanism to
effectively communicate status. Ability to motivate teams and upper management if needed.
9
Business System
Analysis
10
Data system
reporting
11
Database system
design
General business understanding.
Thorough understanding of
relational SQL database systems,
scripting languages, and data
architecture
12
Voice / Data
infrastructure
Thorough understanding of switches, routers, Voice/data ip packets, Network operating systems. Industry
trends and standards.
13
Helpdesk and internal
client services.
Thorough understanding of desktop PC systems and software. Effective triage call center items. Support
user base effectively and professionally. Identify and deliver user training needs.
Extensive understanding of service delivery from intake through discharge. Ability to breakdown and build
work flow processes. Ability to identify data elements and relationships.
Thorough understanding of system architecture. General business understanding. SQl language and B.I
system knowledge. Industry trends and standards.
.
Rung
Discipline
Description
6
Mission and
advocacy
Empathy, involved advocacy. Public policy lobbying.
5
General US social service
trends / policies
Understanding of current markets, trends, and public policies. The ability to identify potential relevant
new populations to serve.
4
Specific Market and
industry
What is demanded for Maryville's particular programs. Identify trends within our current program mix.
3
External influences
and requirements
Knowledge of Maryville program expectations, regulations, funding requirements along with funding
opportunities such as grants and donors.
2
Internal Maryville
Programs
Working knowledge of day to day requirements and expectations.
1
Maryville
Strategic Plan
Have meaningful input and influence on the company's multi year plan.
The better you can scale the rungs the richer the plan!
7
I.T Strategic Plan
8
Project
management
9
Business System
Analysis
Thorough understanding of system
architecture. General business
understanding. SQl language and B.I
system knowledge. Industry trends
and standards.
Understand technical trends and opportunities that support Maryville's strategic plan. A value perspective. Could and
should include cost reduction, improved efficiencies and new revenue streams. Knowledge of "like in kind" agencies
Information Services environment and budgets. Ability to influence teams, upper management and boards..
Ability to balance priorities between long term projects and day to day tasks. Create a mechanism to
effectively communicate status. Ability to motivate teams and upper management if needed.
Extensive understanding of service delivery from intake through discharge. Ability to breakdown and build
work flow processes. Ability to identify data elements and relationships.
10
Data system
reporting
11
Database system
design
General business understanding. Thorough understanding of relational SQL database systems, scripting
languages, and data architecture.
12
Voice / Data
infrastructure
Thorough understanding of switches, routers, Voice/data ip packets, Network operating systems. Industry
trends and standards.
13
Helpdesk and internal
client services.
Thorough understanding of desktop PC systems and software. Effective triage call center items. Support
user base effectively and professionally. Identify and deliver user training needs.
Rung
Discipline
Description
6
Mission and
advocacy
Empathy, involved advocacy. Public policy lobbying.
5
General US social service
trends / policies
Understanding of current markets, trends, and public policies. The ability to identify potential relevant
new populations to serve.
4
Specific Market and
industry
What is demanded for Maryville's particular programs. Identify trends within our current program mix.
3
External influences
and requirements
Knowledge of Maryville program expectations, regulations, funding requirements along with funding
opportunities such as grants and donors.
2
Internal Maryville
1
Maryville
Strategic Plan
7
I.T Strategic Plan
8
Project
management
9
Business System
Analysis
Programs
Extensive understanding of service
Working knowledge of day to day requirements and expectations.
delivery
from intake through
Have meaningful input and influence on the company's multi year plan.
discharge.
Ability
tothebreakdown
and
The better you can scale
the rungs the richer
plan!
build work flow processes. Ability to
identify data elements and
relationships.
Understand technical trends and opportunities that support Maryville's strategic plan. A value perspective. Could and
should include cost reduction, improved efficiencies and new revenue streams. Knowledge of "like in kind" agencies
Information Services environment and budgets. Ability to influence teams, upper management and boards..
Ability to balance priorities between long term projects and day to day tasks. Create a mechanism to
effectively communicate status. Ability to motivate teams and upper management if needed.
10
Data system
reporting
Thorough understanding of system architecture. General business understanding. SQl language and B.I
system knowledge. Industry trends and standards.
11
Database system
design
General business understanding. Thorough understanding of relational SQL database systems, scripting
languages, and data architecture.
12
Voice / Data
infrastructure
Thorough understanding of switches, routers, Voice/data ip packets, Network operating systems. Industry
trends and standards.
13
Helpdesk and internal
client services.
Thorough understanding of desktop PC systems and software. Effective triage call center items. Support
user base effectively and professionally. Identify and deliver user training needs.
Rung
Discipline
Description
6
Mission and
advocacy
Empathy, involved advocacy. Public policy lobbying.
5
General US social service
trends / policies
Understanding of current markets, trends, and public policies. The ability to identify potential relevant
new populations to serve.
4
Specific Market and
industry
What is demanded for Maryville's particular programs. Identify trends within our current program mix.
3
External influences
and requirements
2
Internal Maryville
1
Maryville
Strategic Plan
7
I.T Strategic Plan
8
Project
management
9
Business System
Analysis
Extensive understanding of service delivery from intake through discharge. Ability to breakdown and build
work flow processes. Ability to identify data elements and relationships.
10
Data system
reporting
Thorough understanding of system architecture. General business understanding. SQl language and B.I
system knowledge. Industry trends and standards.
11
Database system
design
General business understanding. Thorough understanding of relational SQL database systems, scripting
languages, and data architecture.
12
Voice / Data
infrastructure
Thorough understanding of switches, routers, Voice/data ip packets, Network operating systems. Industry
trends and standards.
13
Helpdesk and internal
client services.
Thorough understanding of desktop PC systems and software. Effective triage call center items. Support
user base effectively and professionally. Identify and deliver user training needs.
Programs
Ability to balance priorities between
long term projects and day to day
Working knowledge of day to day requirements and expectations.
tasks. Create a mechanism to
Have meaningful input and influence on the company's multi year plan.
The better you can scalecommunicate
the rungs the richer the plan!
effectively
status.
Ability to motivate teams and upper
management if needed.
Knowledge of Maryville program expectations, regulations, funding requirements along with funding
opportunities such as grants and donors.
Understand technical trends and opportunities that support Maryville's strategic plan. A value perspective. Could and
should include cost reduction, improved efficiencies and new revenue streams. Knowledge of "like in kind" agencies
Information Services environment and budgets. Ability to influence teams, upper management and boards..
Rung
Discipline
Description
6
Mission and
advocacy
Empathy, involved advocacy. Public policy lobbying.
5
General US social service
trends / policies
Understanding of current markets, trends, and public policies. The ability to identify potential relevant
new populations to serve.
4
Specific Market and
industry
What is demanded for Maryville's particular programs. Identify trends within our current program mix.
3
External influences
and requirements
2
Internal Maryville
1
Maryville
Strategic Plan
Programs
7
I.T Strategic Plan
8
Project
management
9
Business System
Analysis
10
Data system
reporting
11
Database system
design
12
Voice / Data
infrastructure
13
Helpdesk and internal
client services.
Understand technical trends and
opportunities
that
support
Maryville's
Working knowledge of day to day requirements and expectations.
strategic
plan. A value perspective.
Have meaningful input and influence on the company's multi year plan.
The better you can scale the rungs the richer the plan!
Could
and should include cost
reduction, improved efficiencies and
new revenue streams. Knowledge of
"like in kind" agencies Information
Services environment and budgets.
Ability to influence teams, upper
management and boards..
Knowledge of Maryville program expectations, regulations, funding requirements along with funding
opportunities such as grants and donors.
Thorough understanding of desktop PC systems and software. Effective triage call center items. Support
user base effectively and professionally. Identify and deliver user training needs.
Rung
6
Discipline
Description
Mission and
advocacy
Empathy, involved advocacy. Public policy lobbying.
5
General US social service
trends / policies
Understanding of current markets, trends, and public policies. The ability to identify potential relevant
new populations to serve.
4
Specific Market and
industry
What is demanded for Maryville's particular programs. Identify trends within our current program mix.
3
External influences
and requirements
2
Internal Maryville
Programs
1
Maryville
Strategic Plan
Working knowledge of day to day
requirements and expectations.
Knowledge of Maryville program expectations, regulations, funding requirements along with funding
opportunities such as grants and donors.
Have meaningful input and influence on the company's multi year plan.
The better you can scale the rungs the richer the plan!
7
I.T Strategic Plan
8
Project
management
Ability to balance priorities between long term projects and day to day tasks. Create a mechanism to
effectively communicate status. Ability to motivate teams and upper management if needed.
9
Business System
Analysis
Extensive understanding of service delivery from intake through discharge. Ability to breakdown and build
work flow processes. Ability to identify data elements and relationships.
10
Data system
reporting
Thorough understanding of system architecture. General business understanding. SQl language and B.I
system knowledge. Industry trends and standards.
11
Database system
design
General business understanding. Thorough understanding of relational SQL database systems, scripting
languages, and data architecture.
12
Voice / Data
infrastructure
Thorough understanding of switches, routers, Voice/data ip packets, Network operating systems. Industry
trends and standards.
13
Helpdesk and internal
client services.
Thorough understanding of desktop PC systems and software. Effective triage call center items. Support
user base effectively and professionally. Identify and deliver user training needs.
Understand technical trends and opportunities that support Maryville's strategic plan. A value perspective. Could and
should include cost reduction, improved efficiencies and new revenue streams. Knowledge of "like in kind" agencies
Information Services environment and budgets. Ability to influence teams, upper management and boards..
Rung
6
Discipline
Mission and
advocacy
5
General US social service
trends / policies
4
Specific Market and
industry
3
External influences and
requirements
2
Internal Maryville
Programs
1
Maryville
Strategic Plan
Description
Empathy, involved advocacy. Public policy lobbying.
Knowledge of Maryville program
expectations, regulations, state
funding requirements along with
funding opportunities such as grants
and donors.
Understanding of current markets, trends, and public policies. The ability to identify potential relevant
new populations to serve.
What is demanded for Maryville's particular programs. Identify trends within our current program mix.
Have meaningful input and influence on the company's multi year plan.
The better you can scale the rungs the richer the plan!
7
I.T Strategic Plan
8
Project
management
Ability to balance priorities between long term projects and day to day tasks. Create a mechanism to
effectively communicate status. Ability to motivate teams and upper management if needed.
9
Business System
Analysis
Extensive understanding of service delivery from intake through discharge. Ability to breakdown and build
work flow processes. Ability to identify data elements and relationships.
10
Data system
reporting
Thorough understanding of system architecture. General business understanding. SQl language and B.I
system knowledge. Industry trends and standards.
11
Database system
design
General business understanding. Thorough understanding of relational SQL database systems, scripting
languages, and data architecture.
12
Voice / Data
infrastructure
Thorough understanding of switches, routers, Voice/data ip packets, Network operating systems. Industry
trends and standards.
13
Helpdesk and internal
client services.
Thorough understanding of desktop PC systems and software. Effective triage call center items. Support
user base effectively and professionally. Identify and deliver user training needs.
Understand technical trends and opportunities that support Maryville's strategic plan. A value perspective. Could and
should include cost reduction, improved efficiencies and new revenue streams. Knowledge of "like in kind" agencies
Information Services environment and budgets. Ability to influence teams, upper management and boards..
Rung
6
Discipline
Mission and
advocacy
Description
Empathy, involved advocacy. Public policy lobbying.
What is demanded for Maryville's
particular programs. Identify trends
within our current program mix.
5
General US social service
trends / policies
Understanding of current markets, trends, and public policies. The ability to identify potential relevant
new populations to serve.
4
Specific Market and
industry
3
External influences and
requirements
Knowledge of Maryville program expectations, regulations, state funding requirements along with funding
opportunities such as grants and donors.
2
Internal Maryville
Programs
Working knowledge of day to day requirements and expectations.
1
Maryville
Strategic Plan
Have meaningful input and influence on the company's multi year plan.
The better you can scale the rungs the richer the plan!
7
I.T Strategic Plan
8
Project
management
Ability to balance priorities between long term projects and day to day tasks. Create a mechanism to
effectively communicate status. Ability to motivate teams and upper management if needed.
9
Business System
Analysis
Extensive understanding of service delivery from intake through discharge. Ability to breakdown and build
work flow processes. Ability to identify data elements and relationships.
10
Data system
reporting
Thorough understanding of system architecture. General business understanding. SQl language and B.I
system knowledge. Industry trends and standards.
11
Database system
design
General business understanding. Thorough understanding of relational SQL database systems, scripting
languages, and data architecture.
12
Voice / Data
infrastructure
Thorough understanding of switches, routers, Voice/data ip packets, Network operating systems. Industry
trends and standards.
13
Helpdesk and internal
client services.
Thorough understanding of desktop PC systems and software. Effective triage call center items. Support
user base effectively and professionally. Identify and deliver user training needs.
Understand technical trends and opportunities that support Maryville's strategic plan. A value perspective. Could and
should include cost reduction, improved efficiencies and new revenue streams. Knowledge of "like in kind" agencies
Information Services environment and budgets. Ability to influence teams, upper management and boards..
Rung
6
Discipline
Mission and
advocacy
Description
Empathy, involved advocacy. Public policy lobbying.
Understanding of current markets,
trends, and public policies. The
ability to identify potential relevant
new populations to serve.
5
General US social
service trends / policies
4
Specific Market and
industry
3
External influences and
requirements
2
Internal Maryville
Programs
Working knowledge of day to day requirements and expectations.
1
Maryville
Strategic Plan
Have meaningful input and influence on the company's multi year plan.
The better you can scale the rungs the richer the plan!
7
I.T Strategic Plan
8
Project
management
Ability to balance priorities between long term projects and day to day tasks. Create a mechanism to
effectively communicate status. Ability to motivate teams and upper management if needed.
9
Business System
Analysis
Extensive understanding of service delivery from intake through discharge. Ability to breakdown and build
work flow processes. Ability to identify data elements and relationships.
10
Data system
reporting
Thorough understanding of system architecture. General business understanding. SQl language and B.I
system knowledge. Industry trends and standards.
11
Database system
design
General business understanding. Thorough understanding of relational SQL database systems, scripting
languages, and data architecture.
12
Voice / Data
infrastructure
Thorough understanding of switches, routers, Voice/data ip packets, Network operating systems. Industry
trends and standards.
13
Helpdesk and internal
client services.
Thorough understanding of desktop PC systems and software. Effective triage call center items. Support
user base effectively and professionally. Identify and deliver user training needs.
Understand technical trends and opportunities that support Maryville's strategic plan. A value perspective. Could and
should include cost reduction, improved efficiencies and new revenue streams. Knowledge of "like in kind" agencies
Information Services environment and budgets. Ability to influence teams, upper management and boards..
Rung
6
Discipline
Mission and
advocacy
Description
Empathy, involved advocacy. Public
policy lobbying.
5
General US social service
trends / policies
4
Specific Market and
industry
What is demanded for Maryville's particular programs. Identify trends within our current program mix.
3
External influences and
requirements
Knowledge of Maryville program expectations, regulations, state funding requirements along with funding
opportunities such as grants and donors.
2
Internal Maryville
Programs
Working knowledge of day to day requirements and expectations.
1
Maryville
Strategic Plan
Have meaningful input and influence on the company's multi year plan.
The better you can scale the rungs the richer the plan!
7
I.T Strategic Plan
8
Project
management
Ability to balance priorities between long term projects and day to day tasks. Create a mechanism to
effectively communicate status. Ability to motivate teams and upper management if needed.
9
Business System
Analysis
Extensive understanding of service delivery from intake through discharge. Ability to breakdown and build
work flow processes. Ability to identify data elements and relationships.
10
Data system
reporting
Thorough understanding of system architecture. General business understanding. SQl language and B.I
system knowledge. Industry trends and standards.
11
Database system
design
General business understanding. Thorough understanding of relational SQL database systems, scripting
languages, and data architecture.
12
Voice / Data
infrastructure
Thorough understanding of switches, routers, Voice/data ip packets, Network operating systems. Industry
trends and standards.
13
Helpdesk and internal
client services.
Thorough understanding of desktop PC systems and software. Effective triage call center items. Support
user base effectively and professionally. Identify and deliver user training needs.
Understand technical trends and opportunities that support Maryville's strategic plan. A value perspective. Could and
should include cost reduction, improved efficiencies and new revenue streams. Knowledge of "like in kind" agencies
Information Services environment and budgets. Ability to influence teams, upper management and boards..
Rung
6
Discipline
Description
Mission and
advocacy
Empathy, involved advocacy. Public policy lobbying.
5
General US social service
trends / policies
Understanding of current markets, trends, and public policies. The ability to identify potential relevant
new populations to serve.
4
Specific Market and
industry
What is demanded for Maryville's particular programs. Identify trends within our current program mix.
3
External influences and
requirements
Knowledge of Maryville program expectations, regulations, state funding requirements along with funding
opportunities such as grants and donors.
2
Internal Maryville
Programs
Working knowledge of day to day requirements and expectations.
Have meaningful input and influence on the company's multi year plan.
1 Maryville
The
better
you
can
scale
the
The better
you can scale
the rungs the richer the plan!
Strategic Plan
7
rungs
the richer the plan!
I.T Strategic Plan
Understand technical trends and opportunities that support Maryville's strategic plan. A value perspective. Could and
should include cost reduction, improved efficiencies and new revenue streams. Knowledge of "like in kind" agencies
Information Services environment and budgets. Ability to influence teams, upper management and boards..
8
Project
management
Ability to balance priorities between long term projects and day to day tasks. Create a mechanism to
effectively communicate status. Ability to motivate teams and upper management if needed.
9
Business System
Analysis
Extensive understanding of service delivery from intake through discharge. Ability to breakdown and build
work flow processes. Ability to identify data elements and relationships.
10
Data system
reporting
Thorough understanding of system architecture. General business understanding. SQl language and B.I
system knowledge. Industry trends and standards.
11
Database system
design
General business understanding. Thorough understanding of relational SQL database systems, scripting
languages, and data architecture.
12
Voice / Data
infrastructure
Thorough understanding of switches, routers, Voice/data ip packets, Network operating systems. Industry
trends and standards.
13
Helpdesk and internal
client services.
Thorough understanding of desktop PC systems and software. Effective triage call center items.
Support user base effectively and professionally. Identify and deliver user training needs.
Rung
6
Discipline
Description
Mission and
advocacy
Empathy, involved advocacy. Public policy lobbying.
5
General US social service
trends / policies
Understanding of current markets, trends, and public policies. The ability to identify potential relevant
new populations to serve.
4
Specific Market and
industry
What is demanded for Maryville's particular programs. Identify trends within our current program mix.
3
External influences and
requirements
Knowledge of Maryville program expectations, regulations, state funding requirements along with funding
opportunities such as grants and donors.
2
Internal Maryville
Programs
Working knowledge of day to day requirements and expectations.
1
Maryville
Strategic Plan
Have meaningful input and influence on the company's multi year plan.
The better you can scale the rungs the richer the plan!
7
I.T Strategic Plan
8
Project
management
Ability to balance priorities between long term projects and day to day tasks. Create a mechanism to
effectively communicate status. Ability to motivate teams and upper management if needed.
9
Business System
Analysis
Extensive understanding of service delivery from intake through discharge. Ability to breakdown and build
work flow processes. Ability to identify data elements and relationships.
10
Data system
reporting
Thorough understanding of system architecture. General business understanding. SQl language and B.I
system knowledge. Industry trends and standards.
11
Database system
design
General business understanding. Thorough understanding of relational SQL database systems, scripting
languages, and data architecture.
12
Voice / Data
infrastructure
Thorough understanding of switches, routers, Voice/data ip packets, Network operating systems. Industry
trends and standards.
13
Helpdesk and internal
client services.
Thorough understanding of desktop PC systems and software. Effective triage call center items.
Support user base effectively and professionally. Identify and deliver user training needs.
Understand technical trends and opportunities that support Maryville's strategic plan. A value perspective. Could and
should include cost reduction, improved efficiencies and new revenue streams. Knowledge of "like in kind" agencies
Information Services environment and budgets. Ability to influence teams, upper management and boards..
Personal Interest
Rung
6
Discipline
Description
Mission and
advocacy
Empathy, involved advocacy. Public policy lobbying.
5
General US social service
trends / policies
Understanding of current markets, trends, and public policies. The ability to identify potential relevant
new populations to serve.
4
Specific Market and
industry
What is demanded for Maryville's particular programs. Identify trends within our current program mix.
3
External influences and
requirements
Knowledge of Maryville program expectations, regulations, state funding requirements along with funding
opportunities such as grants and donors.
2
Internal Maryville
Programs
Working knowledge of day to day requirements and expectations.
1
Maryville
Strategic Plan
Have meaningful input and influence on the company's multi year plan.
The better you can scale the rungs the richer the plan!
7
I.T Strategic Plan
8
Project
management
Ability to balance priorities between long term projects and day to day tasks. Create a mechanism to
effectively communicate status. Ability to motivate teams and upper management if needed.
9
Business System
Analysis
Extensive understanding of service delivery from intake through discharge. Ability to breakdown and build
work flow processes. Ability to identify data elements and relationships.
10
Data system
reporting
Thorough understanding of system architecture. General business understanding. SQl language and B.I
system knowledge. Industry trends and standards.
11
Database system
design
General business understanding. Thorough understanding of relational SQL database systems, scripting
languages, and data architecture.
12
Voice / Data
infrastructure
Thorough understanding of switches, routers, Voice/data ip packets, Network operating systems. Industry
trends and standards.
13
Helpdesk and internal
client services.
Thorough understanding of desktop PC systems and software. Effective triage call center items.
Support user base effectively and professionally. Identify and deliver user training needs.
Understand technical trends and opportunities that support Maryville's strategic plan. A value perspective. Could and
should include cost reduction, improved efficiencies and new revenue streams. Knowledge of "like in kind" agencies
Information Services environment and budgets. Ability to influence teams, upper management and boards..
Personal Interest
Rung
6
Discipline
Description
Mission and
advocacy
Empathy, involved advocacy. Public policy lobbying.
5
General US social service
trends / policies
Understanding of current markets, trends, and public policies. The ability to identify potential relevant
new populations to serve.
4
Specific Market and
industry
What is demanded for Maryville's particular programs. Identify trends within our current program mix.
3
External influences and
requirements
Knowledge of Maryville program expectations, regulations, state funding requirements along with funding
opportunities such as grants and donors.
2
Internal Maryville
Programs
Working knowledge of day to day requirements and expectations.
1
Maryville
Strategic Plan
Have meaningful input and influence on the company's multi year plan.
The better you can scale the rungs the richer the plan!
Passion
7
I.T Strategic Plan
8
Project
management
Ability to balance priorities between long term projects and day to day tasks. Create a mechanism to
effectively communicate status. Ability to motivate teams and upper management if needed.
9
Business System
Analysis
Extensive understanding of service delivery from intake through discharge. Ability to breakdown and build
work flow processes. Ability to identify data elements and relationships.
10
Data system
reporting
Thorough understanding of system architecture. General business understanding. SQl language and B.I
system knowledge. Industry trends and standards.
11
Database system
design
General business understanding. Thorough understanding of relational SQL database systems, scripting
languages, and data architecture.
12
Voice / Data
infrastructure
Thorough understanding of switches, routers, Voice/data ip packets, Network operating systems. Industry
trends and standards.
13
Helpdesk and internal
client services.
Thorough understanding of desktop PC systems and software. Effective triage call center items.
Support user base effectively and professionally. Identify and deliver user training needs.
Understand technical trends and opportunities that support Maryville's strategic plan. A value perspective. Could and
should include cost reduction, improved efficiencies and new revenue streams. Knowledge of "like in kind" agencies
Information Services environment and budgets. Ability to influence teams, upper management and boards..
Personal Interest
Rung
6
5
Discipline
Description
Mission and
advocacy
Empathy, involved advocacy. Public policy lobbying.
General US social service
trends / policies
Understanding of current markets, trends, and public policies. The ability to identify potential relevant
new populations to serve.
Market and
What is demanded for Maryville's particular programs. Identify trends within our current program mix.
4 Specific
industry
Definition: Discretionary energy is the energy that an employee chooses to
influences and
Knowledge of Maryville program expectations, regulations, state funding requirements along with funding
exert
in service
to coworkers
or customers at work - or not. An employer pays
3 External
requirements
opportunities such as grants and donors.
for the fundamental tasks that he hires an employee to perform. The employee
Maryville
Working knowledge of day to day requirements and expectations.
2 Internal
Programs
exerts
the amount of energy necessary to perform the basic requirements of his
or herMaryville
job description. Discretionary
energy
is the get-up-and-go
that
Have meaningful input
and influence
on the company's multi
yearthe
plan.
1
The
better
you
can
scale
the
rungs
the
richer
the
plan!
employee
is willing
to contribute beyond the basic requirements of the job.
Strategic
Plan
Understand technical trends and opportunities that support Maryville's strategic plan. A value perspective. Could and
I.T Strategic Plan
7
should include cost reduction, improved efficiencies and new revenue streams. Knowledge of "like in kind" agencies
humanresources.about.com
Information Services environment and budgets. Ability to influence teams, upper management and boards..
8
Project
management
Ability to balance priorities between long term projects and day to day tasks. Create a mechanism to
effectively communicate status. Ability to motivate teams and upper management if needed.
9
Business System
Analysis
Extensive understanding of service delivery from intake through discharge. Ability to breakdown and build
work flow processes. Ability to identify data elements and relationships.
10
Data system
reporting
Thorough understanding of system architecture. General business understanding. SQl language and B.I
system knowledge. Industry trends and standards.
11
Database system
design
General business understanding. Thorough understanding of relational SQL database systems, scripting
languages, and data architecture.
12
Voice / Data
infrastructure
Thorough understanding of switches, routers, Voice/data ip packets, Network operating systems. Industry
trends and standards.
13
Helpdesk and internal
client services.
Thorough understanding of desktop PC systems and software. Effective triage call center items.
Support user base effectively and professionally. Identify and deliver user training needs.
D
i
s
c
r
e
t
i
o
n
a
r
y
E
n
e
r
g
y
Personal Interest
Rung
6
Discipline
Description
Mentoring
Mission and
advocacy
Empathy, involved advocacy. Public policy lobbying.
5
General US social service
trends / policies
Understanding of current markets, trends, and public policies. The ability to identify potential relevant
new populations to serve.
4
Specific Market and
industry
What is demanded for Maryville's particular programs. Identify trends within our current program mix.
3
External influences and
requirements
Knowledge of Maryville program expectations, regulations, state funding requirements along with funding
opportunities such as grants and donors.
2
Internal Maryville
Programs
Working knowledge of day to day requirements and expectations.
1
Maryville
Strategic Plan
Have meaningful input and influence on the company's multi year plan.
The better you can scale the rungs the richer the plan!
7
I.T Strategic Plan
8
Project
management
Ability to balance priorities between long term projects and day to day tasks. Create a mechanism to
effectively communicate status. Ability to motivate teams and upper management if needed.
9
Business System
Analysis
Extensive understanding of service delivery from intake through discharge. Ability to breakdown and build
work flow processes. Ability to identify data elements and relationships.
10
Data system
reporting
Thorough understanding of system architecture. General business understanding. SQl language and B.I
system knowledge. Industry trends and standards.
11
Database system
design
General business understanding. Thorough understanding of relational SQL database systems, scripting
languages, and data architecture.
12
Voice / Data
infrastructure
Thorough understanding of switches, routers, Voice/data ip packets, Network operating systems. Industry
trends and standards.
13
Helpdesk and internal
client services.
Thorough understanding of desktop PC systems and software. Effective triage call center items.
Support user base effectively and professionally. Identify and deliver user training needs.
Understand technical trends and opportunities that support Maryville's strategic plan. A value perspective. Could and
should include cost reduction, improved efficiencies and new revenue streams. Knowledge of "like in kind" agencies
Information Services environment and budgets. Ability to influence teams, upper management and boards..
D
i
s
c
r
e
t
i
o
n
a
r
y
E
n
e
r
g
y
Personal Interest
Rung
6
Discipline
Description
Mentoring
Mission and
advocacy
Empathy, involved advocacy. Public policy lobbying.
5
General US social service
trends / policies
Understanding of current markets, trends, and public policies. The ability to identify potential relevant
new populations to serve.
4
Specific Market and
industry
What is demanded for Maryville's particular programs. Identify trends within our current program mix.
3
External influences and
requirements
Knowledge of Maryville program expectations, regulations, state funding requirements along with funding
opportunities such as grants and donors.
2
Internal Maryville
Programs
Working knowledge of day to day requirements and expectations.
1
Maryville
Strategic Plan
Have meaningful input and influence on the company's multi year plan.
The better you can scale the rungs the richer the plan!
7
I.T Strategic Plan
8
Project
management
Ability to balance priorities between long term projects and day to day tasks. Create a mechanism to
effectively communicate status. Ability to motivate teams and upper management if needed.
9
Business System
Analysis
Extensive understanding of service delivery from intake through discharge. Ability to breakdown and build
work flow processes. Ability to identify data elements and relationships.
10
Data system
reporting
Thorough understanding of system architecture. General business understanding. SQl language and B.I
system knowledge. Industry trends and standards.
11
Database system
design
General business understanding. Thorough understanding of relational SQL database systems, scripting
languages, and data architecture.
12
Voice / Data
infrastructure
Thorough understanding of switches, routers, Voice/data ip packets, Network operating systems. Industry
trends and standards.
13
Helpdesk and internal
client services.
Thorough understanding of desktop PC systems and software. Effective triage call center items.
Support user base effectively and professionally. Identify and deliver user training needs.
Understand technical trends and opportunities that support Maryville's strategic plan. A value perspective. Could and
should include cost reduction, improved efficiencies and new revenue streams. Knowledge of "like in kind" agencies
Information Services environment and budgets. Ability to influence teams, upper management and boards..
D
i
s
c
r
e
t
i
o
n
a
r
y
E
n
e
r
g
y
Personal Interest
Mentoring
Mission
Passion
Empathy, involved advocacy. Public policy lobbying.
and
General
advocacyUS
social service
H.R
Specific
trends /
Market
and
policies
External
industry
influences
Internal Maryville and
Programs
requirements
Finance
Facilities
Maryville
Strategic Plan
I.T
Strategic
Project
Plan
manageme
Business
nt
System
Data
Analysis
system
Database
reporting
system
design
13
Operations
Q.I
I.T
Thorough understanding of desktop PC systems and software. Effective triage call center items. Support user base
effectively and professionally. Identify and deliver user training needs.
D
i
s
c
r
e
t
i
o
n
a
r
y
E
n
e
r
g
y
Personal Interest
Rung
6
Discipline
Mentoring
Description
Mission and
advocacy
Empathy, involved advocacy. Public policy lobbying.
5
General US social service
trends / policies
Understanding of current markets, trends, and public policies. The ability to identify potential relevant
new populations to serve.
4
Specific Market and
industry
What is demanded for Maryville's particular programs. Identify trends within our current program mix.
3
External influences and
requirements
Knowledge of Maryville program expectations, regulations, state funding requirements along with funding
opportunities such as grants and donors.
2
Internal Maryville
Programs
Working knowledge of day to day requirements and expectations.
1
Maryville
Strategic Plan
What makesHave
and
keeps
aand
business
unit
relevant
?
meaningful
input
influence on the
company's
multi year plan.
The better you can scale the rungs the richer the plan!
7
I.T Strategic Plan
8
Project
management
Ability to balance priorities between long term projects and day to day tasks. Create a mechanism to
effectively communicate status. Ability to motivate teams and upper management if needed.
9
Business System
Analysis
Extensive understanding of service delivery from intake through discharge. Ability to breakdown and build
work flow processes. Ability to identify data elements and relationships.
10
Data system
reporting
Thorough understanding of system architecture. General business understanding. SQl language and B.I
system knowledge. Industry trends and standards.
11
Database system
design
General business understanding. Thorough understanding of relational SQL database systems, scripting
languages, and data architecture.
12
Voice / Data
infrastructure
Thorough understanding of switches, routers, Voice/data ip packets, Network operating systems. Industry
trends and standards.
13
Helpdesk and internal
client services.
Thorough understanding of desktop PC systems and software. Effective triage call center items.
Support user base effectively and professionally. Identify and deliver user training needs.
Understand technical trends and opportunities that support Maryville's strategic plan. A value perspective. Could and
should include cost reduction, improved efficiencies and new revenue streams. Knowledge of "like in kind" agencies
Information Services environment and budgets. Ability to influence teams, upper management and boards..
D
i
s
c
r
e
t
i
o
n
a
r
y
E
n
e
r
g
y
Personal Interest
Rung
6
Discipline
Description
Mentoring
Mission and
advocacy
Empathy, involved advocacy. Public policy lobbying.
5
General US social service
trends / policies
Understanding of current markets, trends, and public policies. The ability to identify potential relevant
new populations to serve.
4
Specific Market and
industry
What is demanded for Maryville's particular programs. Identify trends within our current program mix.
3
External influences and
requirements
Knowledge of Maryville program expectations, regulations, state funding requirements along with funding
opportunities such as grants and donors.
2
Internal Maryville
Programs
Working knowledge of day to day requirements and expectations.
1
Maryville
Strategic Plan
Have meaningful input and influence on the company's multi year plan.
The better you can scale the rungs the richer the plan!
7
I.T Strategic Plan
8
Project
management
9
Business System
Analysis
Personal
Interest
Understand technical trends and opportunities that support Maryville's strategic plan. A value perspective. Could and
should include cost reduction, improved efficiencies and new revenue streams. Knowledge of "like in kind" agencies
Information Services environment and budgets. Ability to influence teams, upper management and boards..
Ability to balance priorities between long term projects and day to day tasks. Create a mechanism to
effectively communicate status. Ability to motivate teams and upper management if needed.
Discretionary
Energy
Mentoring
Extensive understanding of service delivery from intake through discharge. Ability to breakdown and build
work flow processes. Ability to identify data elements and relationships.
10
Data system
reporting
Thorough understanding of system architecture. General business understanding. SQl language and B.I
system knowledge. Industry trends and standards.
11
Database system
design
General business understanding. Thorough understanding of relational SQL database systems, scripting
languages, and data architecture.
12
Voice / Data
infrastructure
Thorough understanding of switches, routers, Voice/data ip packets, Network operating systems. Industry
trends and standards.
13
Helpdesk and internal
client services.
Thorough understanding of desktop PC systems and software. Effective triage call center items.
Support user base effectively and professionally. Identify and deliver user training needs.
D
i
s
c
r
e
t
i
o
n
a
r
y
E
n
e
r
g
y
Personal Interest
Rung
6
Discipline
Description
Mentoring
Mission and
advocacy
Empathy, involved advocacy. Public policy lobbying.
5
General US social service
trends / policies
Understanding of current markets, trends, and public policies. The ability to identify potential relevant
new populations to serve.
4
Specific Market and
industry
What is demanded for Maryville's particular programs. Identify trends within our current program mix.
3
External influences and
requirements
Knowledge of Maryville program expectations, regulations, state funding requirements along with funding
opportunities such as grants and donors.
2
Internal Maryville
Programs
Working knowledge of day to day requirements and expectations.
1
Maryville
Strategic Plan
INNOVATION
Intelligent
dialog which
Have meaningful input
and influence
LEADS
TO. on the company's multi year plan.
The better you can scale the rungs the richer the plan!
Business Alignment across the
enterprise
7
I.T Strategic Plan
8
Project
management
9
Business System
Analysis
Extensive understanding of service delivery from intake through discharge. Ability to breakdown and build
work flow processes. Ability to identify data elements and relationships.
10
Data system
reporting
Thorough understanding of system architecture. General business understanding. SQl language and B.I
system knowledge. Industry trends and standards.
11
Database system
design
General business understanding. Thorough understanding of relational SQL database systems, scripting
languages, and data architecture.
12
Voice / Data
infrastructure
Thorough understanding of switches, routers, Voice/data ip packets, Network operating systems. Industry
trends and standards.
13
Helpdesk and internal
client services.
Thorough understanding of desktop PC systems and software. Effective triage call center items.
Support user base effectively and professionally. Identify and deliver user training needs.
Understand technical trends and opportunities that support Maryville's strategic plan. A value perspective. Could and
should include cost reduction, improved efficiencies and new revenue streams. Knowledge of "like in kind" agencies
Information Services environment and budgets. Ability to influence teams, upper management and boards..
Ability to balance priorities between long term projects and day to day tasks. Create a mechanism to
LEADS
effectively TO
communicate status. Ability to motivate teams and upper management if needed.
D
i
s
c
r
e
t
i
o
n
a
r
y
E
n
e
r
g
y
Personal Interest
Rung
6
Discipline
Description
Mentoring
Mission and
advocacy
Empathy, involved advocacy. Public policy lobbying.
5
General US social service
trends / policies
Understanding of current markets, trends, and public policies. The ability to identify potential relevant
new populations to serve.
4
Specific Market and
industry
What is demanded for Maryville's particular programs. Identify trends within our current program mix.
3
External influences and
requirements
Knowledge of Maryville program expectations, regulations, state funding requirements along with funding
opportunities such as grants and donors.
2
Internal Maryville
Programs
Working knowledge of day to day requirements and expectations.
1
Maryville
Strategic Plan
INNOVATION
Intelligent
dialog which
Have meaningful input
and influence
LEADS
TO. on the company's multi year plan.
The better you can scale the rungs the richer the plan!
Business Alignment across the
enterprise
7
I.T Strategic Plan
8
Project
management
9
Business System
Analysis
Extensive understanding of service delivery from intake through discharge. Ability to breakdown and build
work flow processes. Ability to identify data elements and relationships.
10
Data system
reporting
Thorough understanding of system architecture. General business understanding. SQl language and B.I
system knowledge. Industry trends and standards.
11
Database system
design
General business understanding. Thorough understanding of relational SQL database systems, scripting
languages, and data architecture.
12
Voice / Data
infrastructure
Thorough understanding of switches, routers, Voice/data ip packets, Network operating systems. Industry
trends and standards.
13
Helpdesk and internal
client services.
Thorough understanding of desktop PC systems and software. Effective triage call center items.
Support user base effectively and professionally. Identify and deliver user training needs.
Understand technical trends and opportunities that support Maryville's strategic plan. A value perspective. Could and
should include cost reduction, improved efficiencies and new revenue streams. Knowledge of "like in kind" agencies
Information Services environment and budgets. Ability to influence teams, upper management and boards..
Ability to balance priorities between long term projects and day to day tasks. Create a mechanism to
LEADS
effectively TO
communicate status. Ability to motivate teams and upper management if needed.
D
i
s
c
r
e
t
i
o
n
a
r
y
E
n
e
r
g
y
Personal Interest
Rung
6
Discipline
Description
Mission and
advocacy
Empathy, involved advocacy. Public policy lobbying.
5
General US social service
trends / policies
Understanding of current markets, trends, and public policies. The ability to identify potential relevant
new populations to serve.
4
Specific Market and
industry
What is demanded for Maryville's particular programs. Identify trends within our current program mix.
3
External influences and
requirements
Knowledge of Maryville program expectations, regulations, state funding requirements along with funding
opportunities such as grants and donors.
2
Internal Maryville
Programs
Working knowledge of day to day requirements and expectations.
1
Maryville
Strategic Plan
Have meaningful input and influence on the company's multi year plan.
The better you can scale the rungs the richer the plan!
7
I.T Strategic Plan
8
Project
management
Ability to balance priorities between long term projects and day to day tasks. Create a mechanism to
effectively communicate status. Ability to motivate teams and upper management if needed.
9
Business System
Analysis
Extensive understanding of service delivery from intake through discharge. Ability to breakdown and build
work flow processes. Ability to identify data elements and relationships.
10
Data system
reporting
Thorough understanding of system architecture. General business understanding. SQl language and B.I
system knowledge. Industry trends and standards.
11
Database system
design
General business understanding. Thorough understanding of relational SQL database systems, scripting
languages, and data architecture.
12
Voice / Data
infrastructure
Thorough understanding of switches, routers, Voice/data ip packets, Network operating systems. Industry
trends and standards.
13
Helpdesk and internal
client services.
Thorough understanding of desktop PC systems and software. Effective triage call center items.
Support user base effectively and professionally. Identify and deliver user training needs.
Understand technical trends and opportunities that support Maryville's strategic plan. A value perspective. Could and
should include cost reduction, improved efficiencies and new revenue streams. Knowledge of "like in kind" agencies
Information Services environment and budgets. Ability to influence teams, upper management and boards..
What makes and keeps a business unit relevant ?
An Information Technology Perspective