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Frameworks for Quality
Lecture 3
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Benefits of Quality
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Benefits of Quality
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Benefits of Quality
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Benefits of Quality
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Benefits of Quality
http://www.1000ventures.com/business_guide/crosscuttings/quotes_deming.html
Quality Philosophies - Deming
“Work smarter, not
harder.”
“Defects are not free.
Somebody makes them, and
gets paid for making them.”
http://www.1000ventures.com/business_guide/crosscuttings/quotes_deming.html
Quality Philosophies - Deming
“People work in the
system. Management
creates the system.”
“Inspection with the aim of
finding the bad ones and
throwing them out is too
late, ineffective, and costly.”
http://www.qualitydigest.com/IQedit/Images/Articles%20and%20Columns/July%2008/QI-0701Shermanfigure5.png
Quality Philosophies - Deming
• Deming Chain Reaction
http://www.scotland.gov.uk/Resource/Img/209291/0061564.gif
Quality Philosophies - Deming
• PDSA Cycle:
http://asq.org/learn-about-quality/total-quality-management/overview/deming-points.html
http://www.1000advices.com/guru/quality_tqm_14points_deming.html
Quality Philosophies – Deming
Click here to read more about the Deming’s 14 Points
http://3.bp.blogspot.com/-wNsFhqCa1AA/UZfLMrmh1QI/AAAAAAAAAIg/GixIFEYIwL4/s1600/juran2.jpg
Quality Philosophies - Juran
“Quality does not happen
by accident; it must be
planned.”
http://3.bp.blogspot.com/-wNsFhqCa1AA/UZfLMrmh1QI/AAAAAAAAAIg/GixIFEYIwL4/s1600/juran2.jpg
Quality Philosophies - Juran
“Big Q” and “little q”
“Quality is fitness for use.”
http://3.bp.blogspot.com/-yX7hcGCIK6I/TrQTb-GZigI/AAAAAAAAAEg/S2ScPGMwB9U/s320/PhilipCrosby.jpeg
Quality Philosophies - Crosby
“Quality is Free”
“Cost of Quality”
“Cost of poor
quality is
understated”
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Quality Philosophies - Crosby
Quality “Vaccine”
Ingredients:
Determination,
Education, and
Implementation
http://info.ibs-us.com/Portals/14010/images/CrosbyZero%20Defects.jpg
Quality Philosophies - Crosby
Four Absolutes of quality management
1.
2.
3.
4.
Conformance to requirements is the only definition of quality
What causes quality is prevention, not appraisal
Zero defects is the only acceptable performance standard
The price of nonconformance is how quality should be measured
http://education-portal.com/academy/lesson/deming-juran-crosby-contributors-to-tqm.html#lesson
Click on the picture to watch a video:
http://3.bp.blogspot.com/-ROF52VEhkY8/UZfJQjCkfFI/AAAAAAAAAIM/flAYQD2tWPM/s1600/feigenbaum2.jpg
Quality Philosophies - Feigenbaum
Total Quality
Control
“Quality does not
mean ‘Best’ but ‘best
for the customer use
and selling price’”
http://www.littlecrowd.com/sites/default/files/styles/l_220/public/LittleCrowd-Kaoru-Ishikawa_0.jpg
Quality Philosophies - Ishikawa
Quality Circles and
lunch… I mean
fishbone diagrams.
http://blog.bpir.com/wp-content/uploads/2012/11/genichi_taguchi.jpg
Quality Philosophies - Taguchi
“Concepts of quality and
reliability are pushed back
to the design phase, where
they belong.”
Quality Loss
http://www.qualitymag.com/ext/resources/QUAL/Home/Images/qm0309-webx-pWalter-Shewhart.jpg
Quality Philosophies - Shewhart
Sampling and probability
statistics need to be
applied to quality
Creator of the
Plan-Do-CheckAct Cycle
Quality Control
Charts
Review of philosophies
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Deming
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Juran
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Quality Circle
Tools for problem solving – Pareto Chart, Fishbone diagram
Taguchi
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Total Quality Control
Ishikawa
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Quality is free – do it right the first time and zero defects
Prevention is the best quality management technique
Cost of quality - Trade-off between the cost of improving quality and the cost of poor quality, the cost
of poor quality is understated.
Feigenbaum
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Quality is fitness for use
Project-by-project and team method to solving problems
Human aspects of quality
Crosby
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“Work smarter, not harder.” Statistical Process Control, Uniformity, and Dependability at low cost.
Emphasized that management needs to accept responsibility for building good systems – 14 points
of management
Popularized the PDSA cycle
Quality and reliability belong in the design phase
Shewhart
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Control charts and creator of PDSA Cycle