GRADE 11 – CAPS
GRADE 11 – CAPS
• Presentation and validation (support) of business-related
information in verbal and non-verbal format (including tables,
graphs, diagrams and illustrations); posters and hand-outs (recap)
• Design and layout of the presentation using different visual aids
(e.g. show how to prepare/set out transparencies/slides, posters
and hand-outs) (recap)
• Written information - reports, business plans, business
information and analysis, e.g. steps in report-writing, composing a
flyer, etc.
• Responding in a non-aggressive and professional manner to
questions about work and presentations, e.g. answer all questions,
make notes, do not argue, apologise for errors,
GRADE 11 – CAPS
Business
Reports
Flyers
Memo’s
GRADE 11 – CAPS
Flyers
Whether you're selling your car or opening a
new business, a flyer is one of the cheapest
but highly effective ways to attract attention.
GRADE 11 – CAPS
Sales Promotion
Flyer
GRADE 11 – CAPS
Events Flyer
GRADE 11 – CAPS
Business
Promotion Flyer
GRADE 11 – CAPS
Information
Flyer
GRADE 11 – CAPS
Job Advertisement
Flyer
GRADE 11 – CAPS
Types of Flyers
Sales Promotion
Flyer
JIBES
Business
Promotion Flyer
Events Flyer
Job Advertisement
Flyer
Information
Flyer
GRADE 11 – CAPS
How to Write a Business Flyer
Eye catching
BIG letters on
top
Legible distance 2m
Advantages –
bullet form
Points short
Promote
business – best
Create
incentives
Coupon /
Special offer
Contact info &
location
Small font – less
important info
Neatly
organised
GRADE 11 – CAPS
Activity
• Instructions
• Participants to form groups of 6 - 10
• Design a flyer for your new plumbing business
to advertise your business in the local
community.
• Use an A5 sheet of paper.
• Report back to the group.
GRADE 11 – CAPS
Reports
A business report is done for a business that
have been in operation and key information
must be shared with stakeholders
GRADE 11 – CAPS
Reports
PURPOSE
Reports are documents which present specific, focused
content : often the result of an experiment, investigation,
or inquiry to a specific audience.
To give the information
To record events for decision making
To recommend specific action
GRADE 11 – CAPS
OBJECTIVE
TYPES
Reports
• Formal
• Informal / Semi formal
It helps management to identify the
reason(s) underlying the situation that
management already knows.
GRADE 11 – CAPS
Reports
Writing a report
A report should include the following:
• Introduction
• Background
• Body (Discussion)
• Conclusion (Make recommendation)
• References
• Appendixes
In Business Buddies Cannot Reject Authority
GRADE 11 – CAPS
How to write a Report
Introduction
•
•
•
•
Background
• History of the problem
• Context
• Overview
Body
• Discussion
• Presentation and interpretation of data
Conclusion
• Recommendations
• Findings
• Proposal
References
• Sighted work
Appendixes
•
•
•
•
•
Purpose and Scope;
Limitations,
Assumptions,
Methods
Graphs
Tables
Questionnaire
Interviews
Previous reports
GRADE 11 – CAPS
Memos
A memo or memorandum is a communication
note that records events or observations on a
topic.
GRADE 11 – CAPS
Memos
How to write a Memo
Memorandum should include the following:
• Subject Line
• Introduction
• Discussion
• Conclusion
GRADE 11 – CAPS
Memos
Example
To:
Mrs.. Peters, Supervisor
Dianna Moreno, Sales Manager DM
From:
Date:
March 7, 2012
Re:
Product Promotions
Next Wednesday (14/03/2012), Mrs. Khoza will provide
each of you a timetable of product promotions and a
summary of sales accomplishments.”
Call me if you have questions: (014) 555-7355.
GRADE 11 – CAPS
Memos
GRADE 11 – CAPS
Memos
GRADE 11 – CAPS
Memos
Subject Line
• 100% of readers read the subject line
• Write the “focus” and “topic” for the subject
line
– For example, Don’t just write: “Administrators”
– Do write:
•
•
•
•
•
“Salary Increases for Administrators”
“Termination of Comptroller Administrators ”
“Hiring Procedures for Administrators”
“Vacation Schedules for Administrators”
“Training Seminars for Administrators”
GRADE 11 – CAPS
Memos
Introduction
Write one or two clear introductory sentences
What you want
Why you are writing
Examples:
“In the third of our series of quality control meetings this
quarter, I’d like to get together again to determine if
improvements have been made.”
“As a follow-up to our phone conversation yesterday
(11/2/12), I have met with VP regarding your suggestions.
He’d like to meet with you to discuss the following ideas in
more detail.”
GRADE 11 – CAPS
Memos
Discussion
• Respond with the reporter’s questions:
Who, What, When, Why, Where, and How
• Make your information accessible by applying highlighting
techniques
- Itemization
- White space
- Boldface type
- Headings
- Columns
- Graphics
GRADE 11 – CAPS
Memos
Conclusion
• Conclude with either a complimentary close or a
directive close
– Complimentary close: motivates readers and leave them
happy
• “If our quarterly sales continue to improve at this rate, we will
double our sales expectations by 2013. Congratulations!”
– Directive close: tells readers exactly what you want them to
do next or provides dated action
• “Next Wednesday (15/03/12), Mr. Jones will provide each of you
a timetable of events and a summary of accomplishments.”
GRADE 11 – CAPS
Memos
Activity
Read the scenario below and answer the questions that follow:
• You are a supervisor and realize that your staffing needs have
increased due to the changes in the current year’s enrolment.
• Write a memo requesting more funds to the director of your
department”.
• Pre-write: Answer who, what, when, why, where, and how
• Write: Draft the memo using the correct memo format and
checklist
• Re-write: Check for errors, flow, and tone
• Display an example of a Memo to participants.
GRADE 11 – CAPS
Memos
21st Century
GRADE 11 – CAPS
GRADE 11 – CAPS