•
•
•
•
•
55 libraries
4 mobile libraries
14 rural (voluntary) libraries
750 FTE = 1300 library staff
Budget $77m opex, $28m
capex
• Collections 3.5 million items
• Largest public library in the
southern hemisphere
• Issues
– 17m items issued pa, = 46,500 per day
• Visitors
– 12.8 m visitors, = 35,000 per day
• Web visitors
– 4 million pa (estimate), = 11,000 per day
• Participation in programmes and events
– 400,000 estimate
• Requests filled
– 2.2 million, = 6,030 per day
• Membership
– 500,415 (active in last 24 months)
Customer benefits on day 1
• Very high customer expectations to be met
• “Borrow anywhere, return anywhere”
– Use existing library card at 55 libraries
• Access to one collection – 3.5
million items
• Harmonised lending fees and
charges; free holds; no overdues
for children
• Holds – deliver to my library
• Shared e-resources – access to
100 databases;
• Auckland Libraries website
• Recognised as a success story of the new
Council
• Nov 2010 – Feb 2011, compared to same period
last year:
– Visitors –13% increase
– Issues –9% increase
– Requests filled –65% increase
• Logistics challenges
– 1.5 mill items moved between
Libraries since November
– 2011 February 23% higher than
November 2010
Interloans 2009-2010 for all legacy
Auckland libraries
• Total requests sent to other libraries 7,481
• Total requests received from other libraries
6,579
• Many reciprocal arrangements - over 100+
• Small increase over 2009-10 of 1.5% from
customers & other libraries
• Range of charges applied
Assumptions for Interloans @
November 2010
• Region’s libraries provided 18% of each other’s
requested loans
• Interloan traffic between Auckland libraries will
stop: volume will decline
• Interloans continue to be managed by each
library
• Existing services & infrastructure to be used to
provide solution for Day One
• Reciprocal arrangements to be left in place
Customer priority fulfilment
principle
1.
2.
3.
Place a hold for item for free
Purchase an item for borrowing
Interloan item from another library
Goals for November 1st 2010:
•
Customers can request, pickup and return anywhere
an interloan
•
Barriers to access & fulfilment should be low
•
Customers should have options for fulfilment of their
resource request in delivery format, method of delivery
& type: loan, copy, digital copy & purchase.
Interloans @ 1st November 2010
• Harmonised scale of charges:
– $5 to customers for standard loan
– $10 to customers for a copy
– $15 to other libraries for standard loan
• Reciprocal arrangements to remain in
place short-term
• Standardised loan period – 4 weeks to
customers; 5 weeks to libraries
4 months’ impacts
Decline in interloan traffic across the region
Auckland Libraries Interloans
200
180
160
140
120
100
80
60
40
20
0
Jan - Oct 2010 Monthly
average As requester
Jan - Oct 2010 Monthly
average As responder
Au
kl
in
ck
la
nd
C
ity
Fr
an
an
uk
au
e
S
th
N
or
M
ho
r
ur
a
ak
Pa
p
ne
y
R
od
W
ai
ta
ke
re
Nov 2010 - Feb 2011
Monthly average As
requester
Nov 2010 - Feb 2011
Monthly average As
responder
Issues
• Auckland Libraries: different legacy
processes to be reviewed
• Centralised vs decentralised interloans at
legacy libraries: review 2011
• Reciprocal arrangements with legacy
libraries
• Te Puna records out-of-date with floating
collections
• Te Puna technical issues
Trends
•
•
•
•
More article than book loan requests
Very diverse customers & requests
More requests for more academic material
More complex reference queries & requests
requiring more time to be spent
• More visibility & deep-linking of our holdings in
WorldCat has led to an increase in requests
from overseas
• More end-users are using WorldCat & NZ
Libraries – they do the work!
The Future
• Will interloans at Auckland Libraries increase or
decline?
• Interloans may become more important as more
formats become available for access through Te
Puna & WorldCat
– The price is cheaper and customers may use up all
our resources…
• They may become less important as it is cheap
& easy to source second-hand copies on
Amazon etc
• More complex requests for more difficult-tosource items
QUESTIONS?
Manager, Libraries & Information
(Allison Dobbie)
Manager
North & Western
Libraries
(Mirla Edmundson)
Manager
Southern Libraries
(Kim Taunga)
Manager
Central Libraries
(Geoff Chamberlain)
Manager
Regional Resources
(Louise LaHatte)
Manager
Regional Heritage,
Research & Svc Dev
(Sue Cooper)
Manager
Business Support &
Planning
(Jane Taylor)
Manager
Digital Services
(Corin Haines)
Service Delivery
Manager
Kauri Coast
(Jo Brewster)
Service Delivery
Manager
Pukekiwiriki
(Gill Pannell)
Service Delivery
Manager
Owairaka
(Debbie Belcher)
Collections Manager
North & West
(Paula Legel)
Heritage & Research
Manager
(Vacant)
Business Support
Manager
South
(Kiri Jones)
Digital Services
Manager
South
(Vacant)
Service Delivery
Manager
Pohutukawa Coast
(Marion Read)
Service Delivery
Manager
Puhinui
(Cheryl Fowler)
Service Delivery
Manager
Maungarei
(Corrina Meikle)
Collections Manager
Central
(Beth Morgan-Reeve)
Service Development
Manager
(Greg Morgan)
Business Support
Manager
Central
(Val Brown)
Digital Services
Manager
Central
(Sam Minchin)
Service Delivery
Manager
City Central
(Kate Roberts)
Collections Manager
South
(Theo Ter Borg)
Business Support
Manager
North & West
(Janice Dunbar)
Digital Services
Manager
North & West
(Edward Charles)
Marketing
Manager
(Gillian Thomas)
Planning &
Performance Manager
(Tracy De Nys – TBC)