• Business Process Outsourcing
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Business process outsourcing in the Philippines
'Business process outsourcing' or
'BPO' is a growing industry in the
Philippines. In 2011 the Philippines
was the country with the highest
number of employees at Call Centers,
with about 400,000.
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Business process outsourcing in the Philippines - Overview
The business process outsourcing
industry in the Philippines has grown
46% annually since 2006. In its 2013 top
100 ranking of global outsourcing
destinations, Tholons, a US-based
strategic advisory firm for global
outsourcing and investments, has ranked
the Philippine capital Manila number 3,
lifting it 1 notch to knock off India’s New
Delhi from number 3 spot in 2012 to
number 4 in 2013. The top spots
remained unchanged, ranking
Bangalore 1 and Mumbai 2.
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Business process outsourcing to India
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'Business process outsourcing to India'
refers to the business process
outsourcing services in the
outsourcing industry in India, catering
mainly to Western operations of
multinational corporations (MNCs).
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Business process outsourcing
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'Business process outsourcing' ('BPO') is a
subset of outsourcing that involves the
contracting of the operations and
responsibilities of specific business functions
(or business process|processes) to a thirdparty service provider. Originally, this was
associated with manufacturing firms, such as
Coca Cola that outsourced large segments of
its supply chain.Tas, J. Sunder, S. 2004,
Financial Services Business Process
Outsourcing, Communications of the ACM,
Vol 47, No. 5
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Business process outsourcing
Often the business processes are
information technology-based, and
are referred to as 'ITES-BPO', where
ITES stands for Information
Technology Enabled Service.
Knowledge process outsourcing (KPO)
and legal process outsourcing (LPO)
are some of the sub-segments of
business process outsourcing
industry.
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Business process outsourcing
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In 2010, the Philippines surpassed India
as the largest business process
outsourcing industry in the world.Balana,
Cynthia D. and Lawrence de Guzman.
(December 5, 2010). . The Philippine Daily
Inquirer.http://www.gmanetwork.com/news
/story/63053/economy/companies/philippin
es-still-top-bpo-destination-consulting-firm
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Business process outsourcing - Benefits and limitations
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Business process outsourcing enhances the
flexibility of an organization in different ways:
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Business process outsourcing - Benefits and limitations
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2004, IT and Business Process
Outsourcing: The Knowledge
Potential, Information Systems
Management, Vol
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Business process outsourcing - Benefits and limitations
A third way in which BPO increases
organizational flexibility is by
increasing the speed of business
processes. Supply chain management
with the effective use of supply chain
partners and business process
outsourcing increases the speed of
several business processes, such as the
throughput in the case of a
manufacturing company.Tas, Jeroen,
Sunder, Shyam. 2004. Financial Services
Business Process Outsourcing.
COMMUNICATIONS OF THE ACM Vol.
47, No. 5
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Business process outsourcing - Benefits and limitations
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Consequently, these challenges need
to be considered before a company
decides to engage in business process
outsourcingMichel, Vaughan,
Fitzgerald, Guy
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Business process outsourcing - Threats
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Risk is the major drawback with
Business Process Outsourcing
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Economy of South Africa - Business process outsourcing
Over the last few decades, South
Africa and particularly the Cape Town
region has established itself as a
successful Call center and business
process outsourcing destination
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Bacolod - Business process outsourcing
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Bacolod is the Philippines' third fastest
growing economy in terms of
information technology (IT) and
business process outsourcing (BPO)
activities. The city has been
recommended by the Information and
Communication Technology Office of the
Department of Science and Technology
(Philippines)|Department of Science and
Technology (DOST) and Business
Processing Association of the
Philippines (BPAP) as the best location in
the Visayas for BPO activities.
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Dumaguete - Business Process Outsourcing
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With more than a dozen IT and BPO locators,
Dumaguete City is becoming one of the
preferred Business Process Outsourcing
(BPO) and Information Technology (IT) hubs
of the
Philippines.[http://www.asianjournalusa.co
m/default.asp?sourceid=smenu=67twindow=
Defaultmad=Nosdetail=8868wpage=skeywor
d=sidate=ccat=ccatm=restate=restatus=reop
tion=retype=repmin=repmax=rebed=rebath=
subname=pform=sc=1028hn=asianjournalus
ahe=.com Baguio, Dumaguete now in top 10
BPO Next Wave Cities]
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