July 2011
HCL Technologies Ltd. Confidential, 2011
HCL Overview
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HCL Enterprise
HCL Technologies Ltd. Confidential, 2011
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HCL InfoSystems
HCL Technologies
Systems integration
arm
The software
services arm
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HCL Offering
IT Services
Domain
Application Portfolio Optimization (APO)
Application
Development
SOA & Middleware
ORACLE, IBM, TIBCO, CA
Independent Verification
& Validation : TESTING
Content Management
ORACLE, IBM, EMC
Web Technologies
DOT NET, JAVA, …
Legacy
Financial Services
Life Sciences & Healthcare
Engineering and R&D Services
Software
Engineering
Energy & Utilities
HiTech
Infrastructure Management
Mechanical
Engineering
Automotive
Government
Application Maintenance and Operations
Systems
Engineering
Total IT Outsourcing
Enterprise Resource Planning
ORACLE, (JDE, SIEBEL, EBS)
Aerospace & Defense
Electronics
Engineering
Media & Entertainment
Business Process Outsourcing (BPO)
Retail
Enterprise Transformation Services
Telecom
HCL Technologies Ltd. Confidential, 2011
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HCL in LATAM
Presence across the Spanish and Portuguese speaking Latin America
 Brazil HQ/ Sales office in São Paulo functional since Apr, 2009
Brazil

Delivery Center in São Leopoldo, Rio Grande do Sul functional since Sep, 2009

Capacity of +400 seats in Brazil across Apps and Infra (Between Sao Paulo and Sao Leopoldo)

Mix of Fortune 500 and Local Customers currently being serviced
 Large client location operation in Curitiba delivering Infrastructure services for a leading multi-national
white goods manufacturer
 Aggressive Recruitment plan to achieve 1500 people in 2 years
Puerto Rico
 HCL Axon Puerto Rico Development Center -Isabela, PR
 Operations in progress since July 2008
 Current delivery capacity : 70+ SAP consultants
 Capabilities in all SAP Modules and SAP Technical skills as well
 Spanish language capabilities enable service delivery for Spanish speaking Latin America
 HCL Mexico fully functional corporate entity with HR, Recruitment, Delivery capabilities
Mexico
Argentina
 Multiple customers being serviced at customer locations
 Delivery Center being setup with a capacity of 100 engineers with a leading Financial services and a
leading logistics company as the lead customers
 HCL Argentina fully functional corporate entity with an initial set of rebadged employees from a global
customer
Local Sales/ Delivery team, Talent Acquisition Engine, and Support Eco-system in Place
for Brazil, Mexico, Puerto Rico
HCL Technologies Ltd. Confidential, 2011
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HCL Brazil: Quick Snapshot
Brazil Sales Office
Brazil Global Delivery Center (GDC)
HCL Technologies Brazil Ltda.
Rua do Rócio, 220, Conjunto 52 - Vila Olímpia
São Paulo - 04552-903 – Brasil
50+ Seats Available for Development Team
Brazil Fields/Sales Offices
Belo Horizonte, MG
HCL Technologies Ltd. Confidential, 2011
Curitiba, PR
 Located at Unisinos Tech Park, São Leopoldo, RS
State
 Partnership with Unisinos University (3rd Largest
Private University in Brazil) for Talent Acquisition
 Fully Functional Facility with Further Expansion in
Progress
 Strong Management / Support Team in place to Service
Customers
 Network Connectivity to other HCL Global Locations
 Full Support Engine and Workflows in Place
 Catering to Nearshore / Domestic Business
 Multi-lingual Resource Availability
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More about Brazil facilities
Mais de 300 Colaboradores
Conference Rooms:
Video Conference
IP Telephones
Access Control
Infra redundancy: Telecom and Energy
HCL Technologies Ltd. Confidential, 2011
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HCL Brazil: Point of Presence
Sao Leopoldo (Porto Alegre)
 Brazil Main GDC
 Porto Alegre, 25 km from São Leopoldo, (both part of
state Rio Grande do Sul) considered Gateway to Latin
America, is well connected to major cities across LATAM
by flights
 São Leopoldo provides optimum balance between Cost
and Talent Availability
 Central to MERCOSUL
Sao Paulo
 HQ , Development + Sales
Rio de Janeiro, Belo Horizonte, Curitiba & Manaus
 Sales + Customer specific Development Presence
HCL Technologies Ltd. Confidential, 2011
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HCL Brazil: Current Customer Base
Local Clients
Global Clients
HCL Technologies Ltd. Confidential, 2011
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Overview Oracle Pratice
Horizontal
Applications
Industry
Applications
Edge
Applications
Oracle
Technologies
 Oracle E-Business
Suite 11i, R12,12.1
 Oracle Life Sciences
 OTM
 SOA & BPM
 Oracle Utilities
 Demantra
 Portal and Content Mgmt.
 PeopleSoft 8.3, 9.0,9.1
 Oracle Retail
 Siebel 7.x, 8.0,8.1
Analytics & CPM
 Oracle Financial
Services
 JD Edwards –
XE & E1
 IDM
 Database11g
 OBIEE
 Hyperion
 Primavera
Design & Product Blue Print
Implementations, Configuration & Development
A 3000+ strong
Oracle Practice
with 200+
customers
spread across
North America,
LATAM,
Europe, the
Middle East,
APAC and the
ANZ regions.
.
Deployment &
Maintenance
Application Management/ Operations Consolidation
Global Rollout
Upgrade and Migration
Co-Development
Assessment Services
Strategic Enablers
Oracle Partnership
Investment in Oracle Solution labs to accelerate product development & solution capabilities
Pre-built solutions, IP’s/ Frameworks, Solution Accelerators & reusable components
HCL Technologies Ltd. Confidential, 2011
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Oracle Universe Brazil
HCL has established the HCL Oracle Practice in Brazil. The center is a one in charge of LATAM Oracle projects.
 Strong sales and Delivery team, +200 people
in Oracle Practice ( +8 years of experience per
person in average)
 Strong local requirements Knowledge
 Local Partnership
 +12 customers and more than 25 projects in
those customers
 Promote collaboration between HCL and Local
Oracle executive leadership
 Link HCL Delivery Centers, Technology
Labs and Centers of Excellence with Oracle’s
R&D teams
 Bring new technologies, products and Oracle
developments into HCL Brazil and create a skill
base
What does this mean for our Customers?
 Reduce Time-to-market to implement new technologies in LATAM
 Visibility to functionality and features being addressed in future releases
 Access to Out-of-Box solutions, IP´s , tools and innovative methodologies
 Collaboration with Oracle LATAM team
HCL Technologies Ltd. Confidential, 2011
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Oracle Customers in Brazil
New implementation
One of the biggest
Fashion retailer in
Brazil we have the
ASM for EBS and
Retek.
New modules
implementation and ASM
Fiscal Solution
Implementation
New modules
implementation
and ASM
New modules
implementation, Hosting
and ASM
ASM Support and
Development of
extensions for the
application
Support L1, l2
Second biggest retailer
from Brazil ASM for EBS
and Retek we work with
ASM and Roll-out
Project
New modules
implementation and
roll-out
New modules
implementation
New modules
implementation,
Rollouts and ASM
Mapping process and
implementation, ASM
HCL Technologies Ltd. Confidential, 2011
Mapping process and Siebel
implementation
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Leading Fashion Retailer in Brazil
AN ORACLE CASE STUDY
Industry: Retail
Service Areas: Implementation,
Maintenance & Support; G
CLIENT
THE SOLUTION
The second largest department store
clothing in Brazil, with a history of
pioneering and expansion. The
Company bears the title of the first
corporation in the country with 100%
of stocks on the Brazilian Stock
Market.
+134 stores in 26 states of Brazil
Our relationship dates back 2 years with application
support related jobs gradually growing into
application projects and implementations. Services
include:
CHALLENGES / OBJECTIVES

This customer is
a innovative
company
needs innovation
technologies and need to have
access to specialized resources
from the global talent pool at HCL.

This Company was the first
Brazilian Company to implement
Oracle Retail, so the use of the
Oracle Retail should be improved
by
adoption
of
some
enhancements in the process

Aggressive grow of the company

To develop the best support model
for the all location and business
requirements
Multiples vendors ecosystem
24 X 7 Operations


HCL Technologies Ltd. Confidential, 2011
Topology: Oracle EBS 11.5.10.2;
Oracle Retail
 Application support and Maintence for Oracle EBS
 Application support and Maintence for Oracle Retail
 HCL Technologies is involved in automation,
improvement and monitoring of
customer IT
environment
 HCL has been engaged in strategic consulting
programs aimed at optimizing the performance of
Oracle Retail and E-business environments at
Renner. HCL has also partnered with Lojas Renner
on developing a significant number of applications
that support store operations and reporting for Lojas
Renner
 Development
technologies
projects
related
with
Oracle
 Implementation of new modules.
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Second biggest retail company in Brazil. It´s part of the group called “Máquinas de vendas
(Sales Machine)” the annual revenue is about R$ 7 billion reais per year. They have more than 700 stores in 17
states of Brazil.
This company has a aggressive strategy to grow and in next years probably will be 2 times bigger.
• Fast growing
• Many acquisitions
• Be up-to-date with market movements
• Define the standard solution and architure
• Localization issues
Challenges
Customer
Case Study – Second Biggest Retail Company in Brazil
Advantage HCL
One stop shop (Both knowledge EBS and
Retail)
Flexibility
and
Transparent
approach
to
engagement governance
Projects
Good relationship with customer and flexibility
•
•
•
•
ASM project for Oracle EBS and Oracle Retail – 3 years contract
New Oracle E-Business suite modules implementation
Small projects such as reports, customs
Rollout project to new acquisitions
Local E-Business Suite Knowledge
Strong experience
Achievements
Technology
Implement suggestions and enhancements
•
•
Oracle E-business Suite R11.5.10
Oracle Retail
HCL Technologies Ltd. Confidential, 2011
 Growing in different areas in the customer
Geographic challenge
Projects implement on time, on budget
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Customer
One of the world's largest automakers, traces its roots back to 1908.
Employs 209,000 people in every major region of the world and does business in more than 120 countries.
Produce cars and trucks in 31 countries G
Industry leader in vehicle safety, security and information services
3 plants in Brazil
Solution
Case Study – one of the world's largest automakers
Implement a new system to support the new model for direct sales process. Our work started with a mapping process
and it involved the solution definition. After that HCL is conducted the implementation Project, training for end-users
and change management process.
Projects
Challenges
• Complex System Enviroment
• Multiple Vendors
• Fast growing
• Be up-to-date with market movements
• Define the standard solution and architure
• Localization issues
• Integrations with mutlipe systens
• Assessment on Sales Process
• Design TO-BE process
• Siebel On-demand Implementation
• Development for legacy integrations
Advantage HCL
Flexibility
and
Transparent
approach
to
engagement governance
Good relationship with customer and flexibility
Local Siebel Suite Knowledge
Strong experience
 Bi-lingual team (English and Portuguese)
Achievements
Technology
• Siebel On-demand Support
Implement suggestions and enhancements
•
Siebel on-demand
HCL Technologies Ltd. Confidential, 2011
 Growing in different areas in the customer
Geographic challenge
Projects implement on time, on budget
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Customer
Implement a solution to support subscription process. This process is very complex once it involves de definition of
products kits, campaigns, prices, special discounts, customers and control of assets by customers (subscriptions).
In Brazil the payment conditions are very specific and its variable according with the way of payments and number of plots
Integrate this system with Editora Globo Legacy system
Projects
Challenges
This Company publishes weekly and monthly magazines of general circulation, has a prominent place in the
Brazilian publishing market, with 7 million readers and over 15 million unique users (sites). Member of one of
biggest media group in Brazil, a reference standard of quality in the country, the Company directs its actions toward
leadership in the publication of magazines, books, websites and production of content for new platforms like iPhone,
and Kindle iPad.
Solution
Case Study – Publish Company
• Complex System Enviroment
• High volumes
•Fast growing
• Need flexibility in selling process
• Define the standard solution and architure
• Localization issues
Flexibility
and
Transparent
approach
to
engagement governance
 Industry knowledge
• Siebel On-demand Implementation
• Oracle EBS implementation
• Portal
Good relationship with customer and flexibility
• Support and Maintence
 Complex Prove of Concept
Siebel on-Premisse (Sales and Marketing)
Oracle EBS (Financials, Order Management, Incentive Compensation
and Logistic)
Oracle Fusion Middleware
Webcenter
HCL Technologies
Ltd. Confidential, 2011
Technology
Advantage HCL
Local Siebel Suite Knowledge
Strong experience
Achievements
On-going
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What we stand for
HCL Technologies Ltd. Confidential, 2011
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