How can u handle an Irated Customer?
I will try to find out whatever wrong with him then will talk to him cordially and will try to solve his
problem.e.g.financial problem and others.
What is tmiing of UK,US and Australian shift ?
11.00pm, 9.00pm, 4.00pm
Why should we hire you?
Bcoz i have a very good communication skill and which is a demand for any BPOs.Ans also having
leadership quality.
What is Call Center? Why do u want to join Call Center? What is the Call Center/BPO?
Call center means, where in bounds calls are received and outbound calls are send.
Why should i join call center ?
Because i have good leadership quality.
What is KPO?
KPO stands for Knowledge Process Outsourcing. KPO involves offshoring of knowledge intensive
business processes that require specialised domain expertise, thus delivering high value to organisations
by providing business expertise rather than just process expertise.
What is the difference between Confidence and Over Confidence ?
Confidence is a strong point for every person for doing any work but we going to do any work and we
really dun’t know the how much strength we having need for doing that work & we accept & feel
confidence much than our strength & ability what we have in ourself. e.g if we [...]
What is difference between Call Centre and BPO ?
Call Center:- is the place where calls are recived for the specific firm there is no out sourcing of calls.
BPO:- In BPO there is out sourcing of calls mens to says calls of different firms for there clients.
Explain how you would be an Asset to this Organisation?
You have to explain your Qualities like leadership qualities. It shows your capability,when ever you
organize one group then company expert something from you.so it is easy to assumed about you and
you will tell, how to overcome problems and convince customer
How do you work in Pressure Situation?
I used to work in a pressure situations before , extra time , extra work & it’s ok for me, cuz i used to love
what i do, so if I’m working , then I’m enjoying it and loving it from my heart, da second thing is that i
have that gift of enjoying converting [...]
In Accounts Receivable how would you handle a customer who disputes they received a shipment or
service from the company and therefore shows no amount is owed?
Of course answers could vary, but typically the bookkeeper should verify that the shipment or service
took place and provide supporting backup to the customer that could include a Bill of Lading showing
the shipment was delivered to the company, or a signed service contract with the work performed in
detail, and a copy of [...]
What is a Journal Entry?
A journal entry records the accounting information for a business transaction. The entry is made in a
journal and then usually posted to the general ledger.
What is an Asset and what is a Liability?
An Asset is something of value to benefit a company. Some examples of an Asset would be Cash,
Accounts Receivable, Inventory, and Fixed Assets. Liabilities are what are owed by a business. Some
examples of Liabilities would be Accounts Payable, Bank Loans, and Accrued Accounts.
Tell me about your Greatest Weakness?
It is very important to give a strength that compensates for your weakness. Make your weakness into a
positive. “I consider myself a ‘big picture’ person. I sometimes skip the small details. For this reason, I
always have someone on my team that is very detail oriented.” Another good answer: “Sometimes, I get
so excited [...]
What are your Greatest Strengths?
Be positive and honest. “My greatest strength is maximizing the efficiency of my staff. I have successfully
lead numerous teams on difficult projects. I have an excellent ability to identify and maximize each of
my staffs strengths.” Give examples.
What do you know about our Company?
This question is used to see if you have prepared for the interview. Candidates that have researched the
company are more appealing. Companies like prepared, organized candidates.
We have met Several Candidates. Why are you the one we should hire?
Give definite examples of your skills and accomplishments. Be positive, and emphasize how your
background matches the job description. Mention any accounting software packages and spreadsheet
software you are familiar with. Also let them know if you have advanced knowledge of any of the
software.
How do you handle Stress and Pressure?
Posted:
I find that I work better under pressure, and I enjoy working in an environment that is challenging. I am
the type of person that diffuses stress. I am used to working in a demanding environment with deadlines
and enjoy the challenges.”
What are your Goals for the Future?
Posted:
My long term goals are to find a company where I can grow, continue to learn, take on increasing
responsibilities, and be a positive contributor”.
Tell me why are you considering leaving your present job?
Posted:
Regardless of the reason, do not bad mouth your current employer. Negativism will always hurt you.
Good answers include: “There is no room for growth at my current employer. I am looking for a
company with long term growth opportunities”. “Due to a company restructuring, my entire
department is relocating to Florida. I was give [...]